First and foremost, about 28 hours after I made the initial claim, I had the new, replacement TV at my front door. That is exceptional customer service! The step-by-step process to try and fix the War... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although it took 2 trips to completely correct the issue, it was understandable because the ice maker takes a couple of hours to cycle through it's process. The technician that came out was very good... Zobacz więcej
I was very happy to receive compensation for my defective item. However I don’t understand why my No Lemon Policy was not activated when I called for the fourth time about the non working ice maker an... Zobacz więcej
It was very simple to submit my claim and the Allstate team was quick to respond. Their directions were very easy to understand and it was much appreciated. I hope to never have another fall where I... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Napisane przez firmę
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Dane kontaktowe
360 3rd St. 6th FL, 94107, San Francisco, Stany Zjednoczone
- socialhelps@squaretrade.com
- www.squaretrade.com
4,1
Dobra
30 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
VERY POOR REPLACEMENT CHOICES
I was offered three items to choose from. What is being replaced (Bissell petpro crosswave) was not one of them.
The two that were in the same general category but inferior brands and models had extremely low ratings. This is not at all acceptable. The item I chose is an off brand and I should have been offered a trusted brand such as RIGID.
at all what the item being replaced was. The replacement is for a Bissell PetPro crosswave and that’s what it should have been replaced with. If that was not possible then refund should have been issued.
12 lutego 2026
Odpowiedź od Allstate Protection Plans
Hello customer1,
We’re sorry to hear about your recent experience with your claim.
SquareTrade always strives to offer repair and replacement solutions as our top priority, and a reimbursement is provided when the initial options are unavailable. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of these solutions depends on several factors, such as the cost of repair, the purchase price of the device, whether we can source a comparable replacement item within the coverage limits of the plan, and so on.
Currently, one of our specialists has contacted you to offer further assistance and support.
Thank you,
FH
Great service
Great service, never expected to be that easy an great customer service.
13 lutego 2026
My claim was handled quickly
My claim was handled quickly. The process was easy. Refund was very fast.
13 lutego 2026
I’m disappointed, really
The technician was at my house on 7 February, and told me the condenser was bad and needed to be replaced. Yesterday I received a replacement lint filter assembly and an outlet temperature/humidity sensor. The new repair technician called me this morning and the earliest they can come to my house in 5 March.
13 lutego 2026
Odpowiedź od Allstate Protection Plans
Hello Tom E,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
FH
Count on Allstate all the way! They were there for us all the way!
They were there for us all the way!
13 lutego 2026
Gerrero was prompt for the appointment…
Gerrero was prompt for the appointment within the 2-hour window of time he notified me about the evening before, and performed the repair quickly, efficiently, and courteously.
13 lutego 2026
Ice maker nothing but a hot mess
I purchased an ice maker from Walmart and it starting making noise when it made ice and then quit making ice all together in just a few short days. I filed a claim and throughout several short replies that left me with more questions than answers, I finally got a number to contact them directly. The warranty offered did not cover the ice machine price because it was on sale. So instead of replacing it with the same model I am forced to take reimbursement of the sale price. Had the option of a different warranty been available I would have paid the additional price for it. I never thought I would have to use it, but I do like peace of mind that in the events something breaks, I am covered. The whole process has been a disaster taking several days and several emails that could have been avoided entirely. Their lack of communication throughout the emails and no explanation of the warranty is very disappointing.
26 lutego 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello misty craven,
We’re sorry to hear about your recent experience with your claim.
SquareTrade always strives to offer repair and replacement solutions as our top priority, and a reimbursement is provided when the initial options are unavailable. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of these solutions depends on several factors, such as the cost of repair, the purchase price of the device, whether we can source a comparable replacement item within the coverage limits of the plan, and so on.
We understand the frustration that can arise from this. However, we were pleased to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thank you,
AB
It works very well.
This was my first time making a warranty claim, and the process was quick and easy. I appreciated having my appliances insured.
13 lutego 2026
Allstate tried remote repair first
Allstate tried remote repair first, then had me ship it in when more was needed. Replaced the SSD, and it's been working perfectly for two weeks. Very satisfied.
4 stycznia 2026
Opinia niezależna
Appliance warranty not great.
Seems like they are try to get out of honouring they're extended warranty on my LG appliance. Shop elsewhere for extended warranties.
19 lutego 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Jeff C.,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
Frustrating to get reimbursed
Initial claim response went great, got instructions on what to do, but it is all do it yourself. You must find a company, you have to schedule everything and pay up front. Then you submit receipts when it's completed for reimbursement. Did all that. Got emails back saying my claim has been submitted and will be in contact within 1 business day, and then nothing.... Been waiting for a while. Resubmitted, still waiting. We'll see if I get paid back. Definitely not the easiest to do. I thought by buying the warranty it would all be taken care of. Not the case.
26 stycznia 2026
Odpowiedź od Allstate Protection Plans
Hello Patrick,
We’re very sorry to hear about the difficulty you experienced while trying to get an update on your claim.
At SquareTrade, we work hard to provide fast and hassle‑free claim resolutions, and our local repair option is designed to offer a convenient way to get quick service through nearby repair shops. Payments are typically processed promptly once the required repair documentation is received, and we regret that this was not the case for you.
We understand how frustrating this situation must have been. We’re glad we had the opportunity to speak with you directly and offer additional support regarding your claim. Thank you for giving us the chance to assist.
We appreciate your feedback and hope to provide a smoother experience in the future.
Thank you,
TD
Never help..take money I'm when you…
Never help..take money I'm when you claim no proced
21 lutego 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Alex Rubio,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
The service tech was amazing!
The service tech was amazing! He was very polite, friendly, and professional. He was able to easily identify and resolve my issue. It was the best warranty experience I have ever had.
26 stycznia 2026
The worst
The worst, my phone crack and they told me to take it to a repair shop and now i need to buy another phone to use while my phone os been repair or stay with out phone wich for people like me that's not an option
16 lutego 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello N Alvarez,
We apologize for any inconvenience or frustration you experienced during your recent claim.
SquareTrade is committed to providing efficient, effective resolutions and making the claims process as smooth and hassle‑free as possible. If a customer encounters challenges with a resolution, we are always willing to reevaluate the situation and provide additional support when appropriate.
We would appreciate the opportunity to further review your case and determine whether additional assistance can be offered. If you are willing, please email us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Be sure to include any helpful details, such as your protection plan ID or contact information. One of our specialists will carefully review your claim and follow up with you directly.
Thank you,
TD
I do not feel like we have been…
I do not feel like we have been serviced well enough for me to give a review. My refrigerator went out in January and we have complied with all that was asked of us and still have not received any service. I feel like all we’ve been doing is getting the run around from the manufacturer because they do not want to repair our refrigerator. It’s been well over a month now and all we’re asking is that they repair or replace our refrigerator as we are still under the manufacturer warranty. I am very much considering taking this to the Better Business Bureau if nothing is done. Thanks
26 stycznia 2026
Odpowiedź od Allstate Protection Plans
Hello customer,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade protection plans are extended plans designed to offer peace of mind by safeguarding against mechanical and electrical failures once the manufacturer's warranty has expired or when the manufacturer cannot assist during the warranty period. If the manufacturer fails to provide service, SquareTrade can reevaluate the case to determine how we can resolve your issue.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
Mg Allstate protection
Three experiences were great because they stand behind their plan.I would recommend their plan to anyone.
13 grudnia 2025
Quick response when I reported my check…
Quick response when I reported my check as not being received
26 stycznia 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.