First and foremost, about 28 hours after I made the initial claim, I had the new, replacement TV at my front door. That is exceptional customer service! The step-by-step process to try and fix the War... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although it took 2 trips to completely correct the issue, it was understandable because the ice maker takes a couple of hours to cycle through it's process. The technician that came out was very good... Zobacz więcej
I was very happy to receive compensation for my defective item. However I don’t understand why my No Lemon Policy was not activated when I called for the fourth time about the non working ice maker an... Zobacz więcej
It was very simple to submit my claim and the Allstate team was quick to respond. Their directions were very easy to understand and it was much appreciated. I hope to never have another fall where I... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Napisane przez firmę
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Dane kontaktowe
360 3rd St. 6th FL, 94107, San Francisco, Stany Zjednoczone
- socialhelps@squaretrade.com
- www.squaretrade.com
4,1
Dobra
30 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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A Complete Scam – Absolute Incompetence and Negligence
I rely on these $400 ANC headphones daily to maintain focus in a high-stress, deadline-driven copy-editing environment, and Allstate’s "protection" plan has been nothing but a masterclass in sheer incompetence.
My Sennheiser Momentum 4 Wireless headphones had their Bluetooth radio and LEDs entirely bricked by a firmware update. I sent them to Allstate twice with incredibly clear, idiot-proof notes detailing exactly what was broken. Instead of doing their jobs, the remarkably lazy technicians clearly just plugged the headset into a PC via USB-C, saw the device name pop up, heard the wired power-stage noise, and shipped them right back. They didn't even bother to test the actual Bluetooth functionality or the dead LED lights on a pair of wireless headphones.
It is an absolute joke. These employees are essentially stealing from Allstate by getting paid to rubber-stamp fake diagnostic checks, while I am now forced to pay out of pocket to replace my own equipment. Buying an Allstate protection plan is essentially paying a premium just to have your blood pressure skyrocket dealing with blatant negligence and absolute zero technical literacy. Save your money and do not bother with this scam.
21 kwietnia 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
They have horrible customer service and…
They have horrible customer service and try screwing people over
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Charles Bellgraph,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
Worst experience I have ever had
Worst experience I have ever had. Bought 3rd party warranty from Costco. Drain pump failed on washer, they sent parts to me and scheduled a tech 1.5 weeks later. Tech shows, all state didn't send a replacement drain pump. I wait another 3 days for a reply from all state where they try to tell me they will no provide more service and its fine. I am still fighting with them and Costco. Why buy a warranty if Allstate doesn't honor it? Shame on you Costco and Allstate.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Mike Webb,
We apologize for any dissatisfaction with the consumer’s experience.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
I purchased an Allstate SquareTrade…
I purchased an Allstate SquareTrade warranty plan for an above-ground pool, and my experience has been frustrating from start to finish.
When I first filed a claim, I was instructed to contact the manufacturer directly. That alone was a challenge—it was difficult to even get in touch with them, and when I finally did, they were unable to resolve the issue. I then went back to Allstate, expecting the warranty I paid for to actually step in and help.
Instead, I spent over three days on the phone with different customer service representatives. It quickly became clear that they were not carefully reviewing the notes on my account. I kept being given the same troubleshooting suggestions that had already been tried and failed, which made the whole process feel repetitive and unproductive.
Eventually, they determined that a part needed to be replaced. Rather than sending the replacement directly, I was told to purchase the part myself—about $250—with the promise that I would be reimbursed once I submitted the receipt.
After more back-and-forth, instead of reimbursing me properly, they sent a $250 Walmart gift card. This was incredibly disappointing. I ended up paying an additional $250 out of pocket on top of an item that originally cost me nearly $800. Receiving a store gift card instead of a proper reimbursement felt misleading and unfair.
Overall, the process was time-consuming, poorly coordinated, and did not meet expectations for a warranty service. I would strongly reconsider purchasing a plan like this again.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Murque,
We apologize for any dissatisfaction with the consumer’s experience.
SquareTrade does our best to offer flexible and suitable resolution options to meet our consumers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case that involves reimbursement, we find issuing the payment via an electronic gift card decreases the length of time a consumer has to wait for their funds. Although a lot of consumers favor this option due to the quick turnaround, others may not, as it was in this case.
In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.
Thank you,
AA
If I could give a more negative review below…
If I could give a negative review below one star I totally would. I have received nothing but constant this is a specifically AD issue. But then I have to read the manual to find out what AD means. Which tells me that it's an accidental damage. Which never occurred but refuses to be accepted. As supervisor gets on the phone and then decides to hang up on me because she doesn't want to answer my questions or she's already answered them and I just need to get over myself. Really? What kind of customer service is this company none at all at this point! I used to get great service years ago. Same phone same issue is now no longer repairable by them. If you're losing money don't keep offering service that you can't afford to provide. I now have a broken phone with insurance I can't use. Tell me how that's helpful?
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Achme,
We’re sorry to hear about your recent experience with your claim.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not cover physical damage. While SquareTrade does its best to assist all our customers, we can only approve claims within the specifications of the coverage purchased.
We understand the frustration that can arise from this. However, we were pleased to speak with you and provide additional support regarding your claim. We hope to provide a better experience in the future.
Thankyou,
AB
Allstate Protection Plan (Home Depot) has been a nightmare!
To summarize, I'm now on week 4 of dealing with trying to get my washer fixed. My blood is boiling trying to deal with them. Today is April 18, the claim was initiated on March 23rd and as of now I don't have a tech scheduled to come out! This Home Depot Warranty through Allstate has been a joke!!!! in my opinion its not worth the money!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Joe P,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
We apologize that this has not been your experience. One of our specialists has now contacted you to offer additional support.
Thank you,
TD
I’m changing to State Farm as they are…
I’m changing to State Farm as they are saving me $60.00 per month. Exact same coverage!!
19 listopada 2025
Odpowiedź od Allstate Protection Plans
Hello LouEllen Gradney,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
One of our specialists has contacted you to discuss this and ensure that appropriate support is provided to resolve your issue.
Thank you,
AB
One of the fastest insurance claims…
One of the fastest insurance claims I've ever encountered.
17 października 2025
Purchased a protection plan via Square…
Purchased a protection plan via Square Trade with Allstate for warranty coverage for a cell phone. I sent in my phone for a battery replacement. Phone was in working condition prior to sending the phone. Instead of repairing my phone, they recycled it for parts as the repair would be more than the cost of the phone. I was not informed of this decision initially and called to have the phone sent back to me to repair. This was not an option. This is not a repair company but rather a way to continue to sell consumers' devices for parts.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Nikki,
We apologize for any inconvenience or frustration faced during your recent claim.
SquareTrade strives to provide quick and hassle-free service to our customers. We also make every effort to give updates at every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a repair within 2-5 business days from the day your device is received. This solution enables customers to fix their item without needing to take any extra steps. However, if customers experiences any difficulty following through with this resolution such as in cases where the item is deemed unrepairable SquareTrade can reevaluate the claim and provide additional assistance.
One of our specialists has contacted you to discuss this and ensure that appropriate support is provided to resolve your issue.
Thank you,
AB
Vey bad experience very slow
Vey bad experience very slow , not good company, taken too much time , waste of money
Yes this is true review, I bought the product from Walmart website and bought insurance, they just sending me email not gift card , Already I contacted them 5 times or more they are not helpful, even yesterday the person called me saying same story, and I asked him why this company give too much waste time and give stress, this company workers not doing perfect job , they taken people too much time and questioning, and send emails , same product available on Walmart website not sending, consumer thinking they are sending but not , the replacement of that product they offer totally less price one like a trash one , really bad experience
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Humaira Siddiqui,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade does its best to provide customers with efficient and effective resolutions, as our goal is to eliminate any issues that could cause delays. Our gift cards are processed electronically within one business day to ensure that customers receive their payments quickly. We apologize that this did not occur in this case.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
Buyer be ware
Buyer be ware, they will not replace lost phones. They do not offer used replacements, and there is a high deductible. It’s cheaper to save the mount fee and deductible and just go get the phone repaired or replaced yourself. They can be hard to get ahold of and when you speak to someone they barely understand English. I canceled both plans over the phone and got verbal confirmation both plans were canceled, they proceeded to charge my account for the second phone(hopping you don’t notice). Make sure you verify everything was canceled! If you call them on the date they charge your card it’s too late, you’re already suckered into the monthly fee. I would highly recommend you to look elsewhere.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello ALEX LESSARD,
We’re sorry for any inconvenience you encountered while trying to resolve your issue.
SquareTrade offers various protection plans that can be added at checkout online or in-store. If a plan is unintentionally purchased, we strive to provide our customers with the necessary support to locate their account and process a cancellation.
Our goal is to make this process as hassle-free as possible; cancellation requests can be completed by visiting our online portal or calling our support line. We apologize for any inconvenience you may have experienced due to this.
We sincerely apologize for any frustration you have experienced with the resolution provided. One of our specialists has contacted you to further discuss this matter.
Thank you,
AB
They don't honor the warranty
I purchased a television for my grandmother and it does not work, they refuse to honor the protection plan. I asked for the agent to provide his information and he refuse. My grandmother has been without a television for a week! I have provided them with the service plan number and TC#.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Monique Nelson,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade provides coverage for a wide range of electrical and mechanical issues, and when the accidental damage plan is purchased, it also covers physical damage. However, our Terms & Conditions specify that we only cover operational failure caused by a power surge if the item is connected to a surge protector. This was not applicable to your claim.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
This protection plan is a waste of…Time and money
This protection plan is a waste of money. I paid for coverage expecting support, but when my furniture started peeling and deteriorating, my claim was denied because it still “works.”
This is furniture, not a car or an electronic device. That explanation is completely unacceptable.
The customer service experience was even worse. I spoke with a supervisor named Valentina, who was rude, dismissive, and showed no interest in helping or resolving the issue.
If visible damage and deterioration are not covered, then what exactly is the purpose of this protection plan?
I will be escalating this issue to consumer protection agencies and sharing my experience publicly. Buyers beware.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Marlene Rivera,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
We bought protection plan for our…
We bought protection plan for our outdoor furniture set and SquareTrade denied coverage due to the appearance of weather damage...when I explained again that it was OUTDOOR furniture designed to stay OUTDOORS and asked to speak with supervisor they offered just a refund of the protection plan. Maybe I should just get my attorney to look at this
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello James Paulan,
We’re truly sorry for the frustration and inconvenience you’ve experienced during your recent claim. We understand how important it is to have a smooth and stress‑free process especially when you’re already dealing with an issue and we regret that this hasn’t been your experience so far.
At SquareTrade, we work hard to make our claims process as easy and seamless as possible. It’s clear we fell short of that commitment, and we sincerely apologize for the added stress this may have caused.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
Trouble Free
Trouble free , quick claims process and fast delivery of replacement product.
13 lutego 2026
TALAL, ALLSTATE’S ESCALATION ANALYST FROM THE CORPORATE RESOLUTION TEAM WAS PROFESSIONAL AND CUSTOMER FOCUSED.
I’ve decided to change my one star review for Allstate to a five star review based on the prompt help and assistance by Talal, Allstate’s Escalation Analyst - Corporate Resolutions Team. I received an email response after the weekend on the first business day. Very professional, customer friendly, and right to the point of the issue at hand. Talal helped me receive my check for an item purchased from eBay with an Allstate warranty 2 year plan. No beating around the bush, straight to the point, with a positive resolution. Thank you for your help and assistance Talal. I hope current and future Allstate employees mirror your professionalism and exemplary customer service and leadership. Thank you for taking a bad situation and reversing the outcome for the betterment of your customers’ financial situations and trust in warranties. Have a safe and blessed 2026!!!
8 września 2025
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello John Pacheco,
We’re sorry to hear about your recent experience with your claim.
SquareTrade does its best to make the claim process as hassle-free as possible. We strive to eliminate any problems that could cause a delay before they affect our customers. If any issues arise, our goal is to provide the support you need to complete the process. We apologize that this has not been your experience, and we would like to see how we can further assist you.
We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
TD
THEY DO ANYTHING BUT ALLOW YOU TO FILE…
THEY DO ANYTHING BUT ALLOW YOU TO FILE CLAIM AND RECIEVE PAYMENT. MUST SPEND HOURS AND HOURS TO RESOLVE
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Ben Bain,
We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how disappointing this situation must be, and we appreciate you taking the time to share your concerns with us.
We’d really like the opportunity to take a closer look at your case and see how we can help turn things around. If you’re open to it, please email socialhelps@squaretrade.com with “Trustpilot Review” in the subject line, along with any helpful details such as your protection plan ID or preferred contact information. One of our specialists will carefully review your claim and follow up with you directly.
Thank you for giving us the chance to make this right.
Regards,
TD
Wasted claim
I was sent a voucher
digitally and when it was time for me to use it, I couldn't find it because of the over 20,000 emails in my inbox. When I asked if they could resend it, I heard from noone.
17 października 2025
Horrid Company
Horrid company to deal with. Paid the monthly insurance on an iPhone for 2.5 years. When we finally needed the coverage, they sent us a refurbished phone with non-Apple parts so the phone didn't work correctly. It completely failed on us about 6 weeks after receiving from Allstate. They told us the "new" phone was only protected for 30 days and told us to pound sand. To make matters a tad worse, we would've received a much better price on a new phone traded in with AT&T on the original phone, but Allstate has that one now! All in all this is the single worst company we've ever encountered. It should be illegal how they conduct business, if you call it that. Highly unethical, and cost us hundreds and hundreds of dollars.
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Nate,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and understand why this can be frustrating.
Again, we sincerely apologize for any inconvenience you've experienced thus far. However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly.
Thank you,
AA
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.