First and foremost, about 28 hours after I made the initial claim, I had the new, replacement TV at my front door. That is exceptional customer service! The step-by-step process to try and fix the War... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although it took 2 trips to completely correct the issue, it was understandable because the ice maker takes a couple of hours to cycle through it's process. The technician that came out was very good... Zobacz więcej
I was very happy to receive compensation for my defective item. However I don’t understand why my No Lemon Policy was not activated when I called for the fourth time about the non working ice maker an... Zobacz więcej
It was very simple to submit my claim and the Allstate team was quick to respond. Their directions were very easy to understand and it was much appreciated. I hope to never have another fall where I... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Napisane przez firmę
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Dane kontaktowe
360 3rd St. 6th FL, 94107, San Francisco, Stany Zjednoczone
- socialhelps@squaretrade.com
- www.squaretrade.com
4,1
Dobra
30 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Biggest waste of money
Biggest waste of money. Do not buy it because they will not honor the agreement.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Randall Rivenbark,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not cover physical damage. While SquareTrade does its best to assist all our customers, we can only approve claims within the specifications of the coverage purchased.
We understand the frustration that can arise from this. However, we were pleased to speak with you and provide additional support regarding your protection plan. We hope to provide a better experience in the future.
Thank you,
AA
If you pay for a repair you won't be…
If you pay for a repair you won't be reimbursed you will be lied to
14 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello BRIA GOERGEN,
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that could cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. Based on the findings related to the account, further assistance regarding your plans has been suspended due to the documented evidence.
Thank you,
TD
poor corporate resolution team
They called and said they'd resolve the issue. I got three calls from an Anna at corporate resolutions. No phone number. I go into an abyss of prompts from an AI phone number. Said they would send an email too. No emails in inbox or junk mail. Another fail by squaretrade/Allstate.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello John Tuhey,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. Sometimes, delays may occur if we don't get response on the offered resolution options. We apologize for the lack of a timely resolution and understand why this can be frustrating.
In this instance, we were pleased to assist you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AB
Walmart protection by Allstate
At first, I contacted them by phone, but unfortunately the person who assisted me was not able to solve my problem. Later, I was contacted via email and my experience completely changed. The team reached out with great professionalism, willingness to help, and genuine kindness.
They carefully reviewed my case, stayed in communication, and guided me through the process step by step. In the end, they resolved my problem and approved a replacement for my TV.
I truly appreciate the support and the way they handled everything after the first inconvenience. Thank you for making things right and for the excellent customer service.
30 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Fabio Rodriguez,
We’re truly sorry for the frustration you experienced with your recent claim, and we appreciate the opportunity to address your concerns.
SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We are sorry to hear that this was not your experience.
Once again, we sincerely apologize for any difficulties you've experienced so far. However, we would appreciate the opportunity to review your claim and determine how we can assist you. One of our specialists has reached out to you to offer further support.
Thank you,
TD
I have had several different plans and…
I have had several different plans and and have not had any help with them I buy things and never get the correct replacement or help needed this is a joke. I pay for protection to be able to get what I pay for. This has not been the case
17 stycznia 2026
Odpowiedź od Allstate Protection Plans
Hello customer,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in your claim still pending the completion of this process.
Currently, one of our specialists has contacted you to offer further assistance and support.
Thank you,
AA
Frequent changes to repair appts
We are having difficulty getting out refrigerator repaired. Allstate's partner Goodman Home solutions cancelled our appointment at the last minute, after sending a confirmation of today’s appt. Now we must wait 8 days for another appointment. This is after our earlier appt didn’t occur because the technician didn’t ring the doorbell while my wife and I were both home. Not to mention, the company changes scheduled appts to different hours right before the appt, so we must keep the entire day free when scheduling an appt with them. We opened our repair request 35 days ago.
31 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Craig,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future.
Thank you,
AB
Very dissapointed.
Not good. We hav used other companies for purchase protection plans and always had good results… until we got one from Allstate. It seems like they purposely make things just inconvenient enough that getting service will cost just about as much as the program might benefit you if it did, in fact, pay out. They want me to run around town trying to get a little tool fixed, pay for the diagnostic fees, be without the tool for who know how long while it sits in the shop and then drive all the way back to the shop to pick it up again after the repair -which may very well exceed the original cost of the tool and if it does, I get stuck with the extra cost.
A good protection plan would take into consideration how unreasonable all of this is. If I had a choice between plans, I’d always prefer to go with another company. I’ve used Asurion multiple times with absolutely no issues like this. There is a huge difference between these two companies. I’ll keep using Asurion as much as possible but I’ll avoid Allstate from now on.
31 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello The Bike Guy,
We apologize for any inconvenience or frustration faced during your recent claim.
However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Trustpilot Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly.
Thank you
TD
The claims process was very…
The claims process was very straightforward, and Allstate got back to me quickly. Their guidance was clear and easy to follow, which made all the difference. I hope I never end up face‑down on the pavement again, but if I do, I’ll be relieved to have this insurance—and I’ll be buying it again.
18 lutego 2026
Opinia niezależna
They are horrible I paid for 3 years…
They are horrible I paid for 3 years and just because they had my wrong email address they would not help me file a claim. Save you money they suck for phone insurance. You can’t even speak to anyone it’s all through text messages. Horrible co and worst customer service ever
7 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Angela Esparza,
We apologize for any dissatisfaction with your recent experience with us.
SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that this has resulted in your claim still pending the completion of this process.
One of our specialists has contacted you to discuss this and ensure that appropriate support is provided to resolve your issue.
Thank you,
AA
Don't expect coverage if you file a claim
We purchased a leather sectional from Wayfair and opted to also purchase a five year protection plan from squaretrade. After less than a year, the leather started to bubble, pull up apart at the seams, and tear. I filed a claim and it was denied because they said that leather was not covered. I am still baffled that we paid this much for a sectional that starting falling apart so soon after purchasing it! I appealed the claim denial but was denied again. As is often the case with anything related to Allstate, your a claim will be denied. I will never do business with this company again and will continue to steer people away from them for as long as I am alive.
17 stycznia 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Helen Sable,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide a fast and hassle-free service to all customers. We also work hard to ensure our specialists offer accurate and friendly service. Our furniture plans do not cover splitting, cracking and/or peeling of A&P leather, bonded leather, bycast leather or coated fabrics.
We sincerely apologize for any frustration you have experienced with the resolution provided. One of our specialists has contacted you to further discuss this matter.
Thank you,
TD
Unauthorized Salvage, Broken Promises, and Breach of "Like Kind" Contract
They lied about my coverage and stripped my laptop for parts
I am writing this to warn everyone about the predatory tactics used by Allstate/SquareTrade. I sent in my high-end OLED laptop for repair under their "5-day" guarantee. They held it for 23 days, declared it "unrepairable," and then did the unthinkable: they stripped my machine for salvage and sent me back ONLY the SSD.
I gave them explicit written instructions twice to return my physical hardware in full. I did not consent to their settlement and wanted my laptop back. They ignored my legal right to my own property, chopped my laptop for parts, and sent me an SSD to hide the evidence of the device's condition.
To make it worse, a supervisor promised me that if I accepted a $99 policy reimbursement, my coverage would remain ACTIVE. I agreed based on that promise. Instead, they took the money, sent the check, and immediately terminated my policy on my dashboard. They lied to my face to trick me into a policy termination.
Now, they are trying to force a settlement that is hundreds of dollars below the actual replacement cost for a high-end OLED machine. They stole my hardware, lied about my coverage, and are lowballing the payout. I have already filed formal evidence logs with the Texas TDLR and the BBB. If you value your electronics, stay far away from this company.
20 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Michael Burdett,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade offers coverage for a wide range of electrical and mechanical issues and, when the accidental plan is purchased, for physical damage. However, our Terms & Conditions state that each plan has a limit of liability, which indicates the coverage amount.
We appreciate your time in reviewing us, and we look forward to providing a better experience in the future.
Thank you,
AA
Save your money
Awful experience. Purchased an extended warranty on our television TV ended up malfunctioning after the manufacturer warranty. Was told by allstate/square trade that they would not honor the warranty on their end yet because it should still be under the manufacturer warranty and sent me back to Vizio who told me the TV was no longer under manufacturer warranty and I had to go back to square trade slash Allstate. Still getting the runaround from both companies and still have not received any compensation or replacement for the TV that's malfunctioning.
28 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Kenny Dickey,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade protection plans are extended plans designed to offer peace of mind by safeguarding against mechanical and electrical failures once the manufacturer's warranty has expired or when the manufacturer cannot assist during the warranty period. If the manufacturer fails to provide service, SquareTrade can reevaluate the case to determine how we can resolve your issue.
We sincerely apologize for any frustration you have experienced with the resolution provided. One of our specialists has contacted you to further discuss this matter.
Thank you,
TD
If I could give them a negative rating…
If I could give them a negative rating I would. Been several months of tangling with Allstate. 3 appointments with service provider (2 completely no-show with zero communication (after they rescheduled the day before for the second half of the day rather than the scheduled first half) and one very late showing. The one time they showed, they refused to service saying the dryer was fine and I pointed to evidence that it wasn't and they left without any further discussion saying that Allstate would be in touch. I waited two months, no communication. F/u and I had to start the process all over for their error and I spent the entire day waiting for a service provider that did not show and did not communicate their status. I used to have Whirlpool and Abt service plans and they were fantastic. Allstate is horrible. Rude agents, rude service providers and zero communication and I have a dryer that is ruining clothes and nobody will do anything about it. I wouldn't buy their plan if I knew the product would fail in the first day (because it literally is not worth the paper its written on and because of all the lost time I've invested in the repair process. So I am at the point of having to scrap a 3400 purchase or keep a broken dryer that functions but occasionally ruins clothes.
27 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello John Tuhey,
We’re sorry for any inconvenience you encountered while trying to resolve your issue.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
We sincerely apologize for any frustration you have experienced with the resolution provided. One of our specialists has contacted you to further discuss this matter.
Thank you,
AB
Horrible service from Sqaretrade
I purchased patio furniture at Walmart and included the Allstate Protection Plan. A few months later the furniture started to deteriorate. During the filing of the claim and I accidentally entered the wrong month for the date that I noticed the damage. I attempted to correct this typo many times but I could not get anywhere with them. I’ve been working on this issue with them for five months. On the last communication they told me their decision was final. Absolutely the worst customer service I’ve ever experienced. Please don’t purchase this insurance from this company ever!
27 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Sal Banales,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to assist all our customers by providing efficient and effective resolutions. However, according to our terms and conditions, customers must file a furniture claim within 30 days of the issue occurring. While SquareTrade works hard to help our customers, we can only approve claims that fall within the specifications of the coverage purchased.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
I would never recommend buying this…
I would never recommend buying this protection plan when buying furniture. I have been dealing with them for months trying to get my father’s lift chair repaired or replaced. Finally after 2 months we received the new parts and the frame is bent and cannot be straightened. So here we are again and all I have been able to get from them is they have escalated my claim and I will hear in 1 to 2 business days. That never happens. When you find a good number for them, keep it, they are very hard to reach by phone. They prefer email. Save your money and your time. You will get frustrated!
26 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Annie,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade strives to provide a seamless experience and anticipate our customers’ needs through customized service. We offer a variety of resolution options to ensure we meet service requirements and efficiently resolve our customers’ claims. Several factors can impact the timeliness of our team sourcing a technician for an in-home repair, including the customers’ address or location, the item type, and the specific failure the item is experiencing. To the best of our ability, we work to prevent these factors from affecting customers’ claim resolutions. We apologize that this was not the case here and would love the opportunity to make things right.
We’d really appreciate the chance to take a closer look at your case and see how we can better support you. If you’re willing, please reach out to us at socialhelps@squaretrade.com with “Trustpilot Review” in the subject line. Including details like your protection plan ID or contact information will help us locate your file quickly. One of our specialists will review your claim with care and follow up directly.
Thank you,
AB
Outstanding customer service
First and foremost, about 28 hours after I made the initial claim, I had the new, replacement TV at my front door. That is exceptional customer service! The step-by-step process to try and fix the Warranty TV was super easy to follow. Customer service was very friendly and knowledgeable. The Allstate Protection Plan is a huge piece of mind.
17 stycznia 2026
I had a no hassle claim experience
I had a no hassle claim experience. My item was in better than new shape! I highly recommend Allstate !
31 marca 2025
Never received replacement tv
Never received replacement tv. Claim #094655764134
What next?
26 stycznia 2026
Odpowiedź od Allstate Protection Plans
Hi Patricia Willis,
We’re very sorry for the inconvenience and the frustration caused by the delay in receiving your replacement TV. This isn’t the experience we want for our customers.
Our team is currently working on securing a new replacement for you, and we’re treating this with priority. We will provide you with an update within the next 2 business days as we work to get this resolved as quickly as possible.
Thank you for your patience, and please feel free to reach out to us directly if you need anything in the meantime.
Thank you,
TD
Claim Denied
I bought a recliner chair from Best Buy and an extended warranty for 2 yrs. It is good until Nov 2026 and I had a heavy duty spring fall off the chair. I tired to email right away for help and sent the email and they kept saying they couldn't find my plan. Finally after many emails back forth and verifying my info they said my email was wrong. I told them my email and that the store person entered it in their system wrong then. It was missing a letter. So they finally fix and change the email and then I get an email that everything is saved in my account so I thought they were going to take care and send me Info when they were coming. I didn't receive anything so I emailed again today and they decline my claim saying it had to be filed in 30 days yet I did originally file a few days after it happened and they replied a few days later and we went back and forth until now. All I need is the spring put back on. I'm a single 65 yr old woman and can not fix it. I'm not asking for anything but to put the spring back on the chair. I'm so disappointed in AllState!!
22 marca 2026
Opinia niezależna
Odpowiedź od Allstate Protection Plans
Hello Sherry Shepherd,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade strives to assist all our customers by providing efficient and effective resolutions. However, according to our terms and conditions, customers must file a furniture claim within 30 days of the issue occurring. While SquareTrade works hard to help our customers, we can only approve claims that fall within the specifications of the coverage purchased.
Once again, we sincerely apologize for any difficulties you've experienced so far. However, we would appreciate the opportunity to review your claim and determine how we can assist you. One of our specialists has reached out to you to offer further support.
Thank you,
TD
Great policy at a very good price
20 grudnia 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.