Smartmovers Recenzje 

I was quoted $360 for my move. I paid a deposit of $103 to reserve a slot.I was told the $103 would be deducted from the $360 when the move was done. I booked a time of between 11-1 and was told I would be contacted when they were on their way.. At 1:30 I called to find out where they were. I was told that they had tried contacting me and when I didn't answer they went to another job and were now held up on that move. I had NO calls and NO missed calls! I was asked to do the move the following day. I had booked that day and time for a reason. I had to have the keys back to the rental manager so it couldn't wait for the following day. I was told they would disconnect my washing machine. I now have no hoses to connect up to the water outlet. Who knows what's happened to them. I now have to pay out to get new ones. They chipped my dining room table. When they arrived I had to pay before they would unload the truck and they took a photo of the payment which they said they had to do. They also spoke in their own language. I have NO issues with different cultures but when they are looking at you and speaking in their own language while laughing you know it is about you. It was rude and offensive. I would NEVER recommend them to anyone. In fact I would tell anyone intending to move to avoid using them at all costs!

Sent :

They were quick to take a booking and became borderline harassing to confirm the booking. The stench of the crew was overpowering to the point of having to open all the doors and windows in the house. They pushed down on boxes to close the lid and broke and damaged items that were inside. On arrival at the new house the 2nd mover was nowhere to be seen, the other mover said he had to rush to hospital for his wife but when he returned on the 2nd load that myself and 2 others had to load he was on his phone for the duration of the move. When it came to disputing the bill he slipped up and said he went to another job. I asked to be sent the invoice as I wanted to discuss it with the office. They don't leave your property until you make payment (unlike normal businesses where you send the invoice and make payment) was super uncomfortable and very weird. One of the movers used the toilet and urinated all over the seat. When he exited the toilet I had to ask him to wash his hands. When asking for a copy of the invoice I am still waiting. They tried to overcharge by 2 hours. Definitely do not recommend this company seems very unprofessional and make you feel very uneasy throughout the whole move, sadly I regret not reading other reviews. Do not hire if you are female or elderly as you will feel uncomfortable when they don’t leave awaiting payment.

Smart Movers NZ- If I could 1/2 a star that would be stretching it.
Was not impressed with the service that was paid upfront 2 weeks before our move. The quote was for 3 hours timeframe of between 11.00am-1.00pm to move our 3 bedroom furniture to our new place that was only3 km's away and would take only 7 minutes give or take on how much traffic was on the road at the time. Timeline as set out below and mind you there was no courtesy call that there was going to be a delay:
12.34pm- Made a call to the office to ask if they had any idea how far away the movers were and was told they would give me a call back. I did not get their name other than it was a male voice.
1.09pm- Made another call to the office for an ETA, gentleman answered and I waited on the line while they checked with the movers.
1.16pm: Driver calls while I am still on the call and advises that they would be arriving around 2.30pm- to which my response was ' you are kidding'. They said the other job took longer than expected.
2.14pm:-Movers arrived not looking too excited about how much needed to be loaded into the truck.
2.55pm: Movers depart with first load
3.14pm: Movers arrived and at this stage it is raining so truck come up as far up to the double garage as possible to avoid our furniture getting wet. They were both unloading the furniture and leaving them in the garage instead of taking them to the respective rooms. I had asked if they would be doing a 2nd trip to bring the rest of the furniture to which his reply was ' We have been working since 5.00am and this was their last job. which is really not our problem. Not impressed at all.
3.52pm; Movers completed unloading and left while my daughter & I had to move all the mattresses, couches, dining table & other furniture into the house.

This job was only just over 1 & 1/2 hours and still had time to do the 2nd load. I contacted the office around 4.55pm and laid a complaint about the service that was provided and she suggested that I write all this in an email within 72 hours.

An email was sent on Sunday 06/09/2026 outlining the timeline of the movers and communication that had taken place.

No response and sent another email on Friday 11/09/2026.

There was lack of communication and I had to contact them twice to find out what was happening.Even if there is no compensation, it is the principle of the matter.

You pay for a service and expect this to be carried out.

Would not recommend them at all.

I had a dreadful experience with Smart Movers and would strongly warn others against using them.

I booked this move months ago. It was an important job involving the relocation of my father’s flat as well as the collection of several Trade Me purchases.

A week before the move, I contacted Smart Movers asking for the details of the movers who would be doing the job. I was told they couldn’t provide them because the job had not yet been allocated, but Head Office assured me that the mover would call me on the morning of the move.

The move was today. No one called.

Eventually, I only managed to get the mover’s phone number because one of the Trade Me sellers texted me to say he had contacted her and said he would arrive in 40 minutes — already around two hours late.

I rang him. He cut the call off. I texted asking him to please call me and he replied, “Give me 5 minutes.” He never did. I tried repeatedly throughout the day and he neither answered nor returned my calls.

At that point I had no idea whether anyone from Smart Movers was actually going to turn up and move my father. I ended up desperately ringing around about a dozen other moving companies trying to find someone who could help us at short notice.

Later, the woman whose sofa Smart Movers were supposed to collect rang me to say they had finally arrived. During the collection, she said they broke some of her lamps, dragged the sofa through gravel, and initially left without the sofa cushions until she reminded them.

When the Trade Me items were eventually delivered, the problems continued. They couldn’t work out how to get a single bed into the house. The mover from the other company I had managed to hire had to show them what needed to be unscrewed — at which point the Smart Movers mover actually asked me if I had a screwdriver he could use.

In the end, I was extremely fortunate to find another moving company at short notice to relocate my father’s belongings. Smart Movers ultimately only collected three Trade Me items, arrived approximately five hours late, provided virtually no communication, and caused an enormous amount of unnecessary stress on what was already a very busy moving day.

This was an appalling experience from start to finish. Based on my experience, I would not recommend Smart Movers to anyone.

Payed upfront about 3 weeks in advance.I tried to contact them regarding time and date of moving.Would not answer my texts,phone calls or email.Got mucked around on date and time.Day of moving time got set forward from 8 am to 3 pm.Then rang and said we be there at 11 am.Truck was too small.Didint move all my stuff.On the phone alot ,doing nothing.Truck had one break light.Old rough truck.One guy was bad tempered and looked over it.

We moved from Kempton Park to Swartruggens last year, end of July. At first we were impressed but that changed quickly.
They were late both days, under quoted us entirely, we had to pay for additional bubble wrap, boxes and an additional truck. The last truck go here after 01h00 the morning. Many things were damaged, dishwasher got a dent, my husband have an entire collection of planes that was damaged as it was just dumped in a box. The owner promised to refund us R6000 towards the damages but up to date, we are still waiting for the last R2500 to be paid. If you follow up, you will get empty promises and always telling that "he is a man of his word". Will never recommend them to anyone and will surely not use them ever again.

*did not appear on time
*furniture we scratched, some broken
* have not answered my letter about missing items
*means of paying was difficult and not explained well.

Moving day, no Smart movers. I called and they cancelled on me. Up to now, I have not received a refund of the money I paid. I tried calling smart movers and no answer. I believe this company is a scam. Watch out!!!

Confined by Covid to Penzance, I engaged Smarter Movers to clear my deceased mother's flat in Chippenham, 200 miles away. Her flat is part of a sheltered housing complex, managed by a warden. Today I received a text message from the warden telling me that there had been rudeness to her and to a resident, that a window in the flat had been left open, that the movers had been careless about using masks and that rubbish had been left. She also attached a photo showing a long scratch along the wall outside the lounge.
All this, coupled with the peremptory demands for payment, should act as warning never to use these people. They showed no respect for property or other people's feelings.

Dont want to give a star. Absolute awful service and experience! Do not just have a quote on phone, i said i have a 2 bedroom house worth with garden furniture and things in shed, lawnmower the usual. They quoted me an amount. They arrived 2 hours late! The guys said they only got told the night before of the time to which time they had something planned before coming to me. I had an engineer coming to the new place. They eventually arrived in a top luton van, that they thought could move a 2 bedroom house as explained. Im a hairdresser not a removals person so i wouldn't know about this. So of course not everything fitted and then they used another small van and still was not able to bring all my things from an hours drive away! They took forever to get to my new home we, myself and 10 yr old sat for hours without anything. When they finally arrived the bill went up sunstantial that i did not have that money to pay. They then drove off with all our belongings! My son was so upset and worried, as I was! They called with a negotiation of what i only had to pay to bring our belongings and unload. Half of the men were not in a good physical state to be doing this kind of job. One in particular kept tripping and could nit lift heavy up stairs, or anywhere. I had numerous breakages! My 65" tv does not work included! It was a horrendous ordeal and have learnt to go with professionals and who come out see what contents there is. I really hope people read reviews first and be careful who you use for your delicate possessions. These guys do not take this into account! My old neighbour called me said they're dragging your mattress in the wet on your grass. Awful company awful management!

I would like to relate an experience I had with Smart Truck movers. I scheduled an appointment to give me a quote this morning. They did not show up. They simply said that they forgot. They tried to reschedule an appointment for tomorrow. I have to work. I called them and they seemed to not care that they have wasted my time. The man I spoke with said that yes, he forgot, but completely lacked remorse for wasting the time I could have spent looking for another mover. When I said that he was irresponsible for the careless tone he took about missing this appointment, he was more concerned about how I was impolite to him than how he disrespected my time. He simply did not care. I do not recommend this company.

We had a point of contact named Andy. He arranged the date and time and price. Everything went smoothly. The guys doing the work were great and we moved a full van load of mixed items 600 miles with no damages. GREAT.

But I've been chasing, asking for a receipt for over a month. I need this. Yet my calls and emails always go unanswered which is disappointing.

Arrived on time, swift, efficient, hard working. Overall great experience, would definitely recommend!

We had an amazing experience moving our two bedroom flat from London to Vienna with Smartmovers. We initially were worried reading some of the negative reviews but then stuck to our guns and it really paid off.

Andy, who was our point of contact along the way was always available for any questions, quick to respond and helped us to prepare for the move in all the right ways. The two guys that came to load all of our belongings into the truck, drive them to Vienna and then unload them again were incredibly professional and handled each item with amazing care. We brought a large number of fragile items and every single one was intact. In addition, they managed to get items out of windows, etc. in tricky ways, which was beyond what they were expected to do.

I think a lot of people don't get that a move of that size, especially if you choose to move and pack yourself like we did, requires you to put in a bit of effort. You need to carefully pack and prepare the items, stay in good communication with the guys and make sure that you give them a really accurate list of what it is you are actually bringing. Otherwise it's naturally impossible for them to estimate the right size truck, weight, etc., which can easily lead to trouble on the day of the move. Ours couldn't have gone more smoothly — and honestly, we also couldn't have moved in a more affordable way with such stellar service.

Anyways, we had an amazing experience and couldn't recommend these guys more.

AVOID AVOID AVOID! Lack of words for this unprofessional service!

Another delivery with Smartmovers. Amazing service. Kept me updated all the time. Thank you!

Very poor experience, I ended up with these through Anyvan, both companies couldn’t care about you at all. This lot think it is fine to deliver at half past midnight, waking neighbours, dogs, I’m sure they only arrived at this time as they were en route to Holland via Folkestone, and it fitted in with their travel plans. I requested a van with a tail lift to aid transporting a heavy item. No tail lift van arrived, they struggled with my item in the pitch black of night, little care taken. They don’t answer your calls, literally do what suits them. Beware.

We have asked SmartMovers to help us move 3 times, 2 around London and other to Switzerland and I can only say thank you to these guys. The way they work is impressive, took great care of the belongings, super efficient and very nice guys. Kept telling us off for trying to help.
I totally recommend them and I have done so in the past.

This move has been a nightmare. They are unreliable, untrustful, unpolite, and I had my belongings 2 months later. They did a wrong calculation with the volume of the furnitures and they left 2 sofas, 1 big table, 6 chairs, 1 dinning table, and a bike. They asked us for plus £500, after paying £3000. We paid £300, and the £200 remaining after the delivery, 2 weeks later. But 2 weeks later were 2 months later. The furnitures were damaged, the chairs broken, and now they say that I can always call the insurance. Overall, with an unpolite and unrespectful behaviour.

Was a fantastic experience all around. Not the cheapest quote we had, but we were swayed by the fact it was for 2 men so they could load and unload the truck without help from us or my mother on the delivery end.
The Loading was incredibly quick and efficient.
Stairs and the very hot temperatures made it that more harder work, but the two guys took it all in there stride and just carried on.
The delivery was the following day and very quick considering they had to travel from Hungary to Basingstoke UK.
Would not hesitate in recommending Smartmovers to family and friends and will definitely use them again, when relocating within UK in the near future.