no care given to our contents
We would like to give feedback on our recent experience with using NZ movers from Auckland to Christchurch, so that hopefully you don’t use them and have the same bad experience we had. We had a big lifestyle block that needed packing up and relocating. Their quote was reasonable, but not hugely different to other companies, their insurance though was very costly, and as our current insurance would cover our move - we didn’t take theirs, which turns out is not helpful at all, as when we brought up all of our concerns with them - we were basically told bad luck, you didn’t insure with us so we can't help you! They have not taken any responsibility for the damages and their communication after the move was terrible.
Firstly, all the guys that worked at both locations were very friendly and helpful enough, but that is where the good experience ended.
On the packing side, we did have some well packaged and labelled boxes, but unfortunately there were too many boxes, that were very badly packed and poorly labelled; for eg - a box labelled linen, when I pulled out a duvet, a glass vase and base came flying out - not wrapped/labelled - just shoved in and amongst the linen, and it was very lucky they didn’t break. Multiple boxes had dirty tools "thrown" in with clean gear, items that were clean, carefully laid out and folded were squashed into boxes with unsuitable items dirtying and lightly damaging them; rat traps were put in with animal feed containers, nicely folded linen and clothes just chucked into boxes. Lots of items were poorly wrapped, including items we had asked for extra care to be taken with as they had value, both sentimental and cost wise. Lots of our bigger items were not wrapped, nor care given - so have some surface damage, for eg our outdoor table and chairs that had just been sanded down and varnished, now have unsightly gauges and scratches on them. Our beds mattresses have come apart (yes they were older, but due to poor handling are now quite damaged). Our (also older) but recently refurbished pool table also has multiple scratches and marks, along with the majority of our furniture actually. Our fridges arrived covered in mould - no instructions were given on them, they were just packed as is. Also the 1 fairly new fridge does not work now after the move, our chest freezer vent was buckled in, handles were broken off cupboards, plastic storage boxes cracked; the list can go on. There were random bundles of little screws/nails etc with no labelling in different boxes. We are still missing the key to our sideboard - which greatly hampered our unpacking, and made life very frustrating. Despite multiple attempts to contact the movers in this regard - no care was given, and after 2 weeks we had to get a locksmith as the key has not surfaced, nor have they replied about this matter.
We then asked if certain things could go to our house and the rest to a storage unit - which they said was fine, but at an extra cost. When you pay extra for that service you would expect that it would be a decent service - but no! There was so much confusion of lots of incorrect things coming to our house instead of storage and vice versa, and again due to poor labelling or things not even labelled or not even on the list (makes me wonder what we are still missing that we haven't realised?!) that made the experience even worse. We even had some things delivered that weren't even ours!!
We look after our contents, and a lot of our stuff is older but well cared for, and most of the damages have not rendered them unusable (despite the fridge etc) but now are very unsightly and hard to claim insurance on or replace (and will take us countless hours to try and patch). This is very disappointing as this was not a cheap move, and to have so much damage done to one's property without a care given or even an apology is very disheartening. I do know for sure though who I will not recommend or use again.
30 sierpnia 2025
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