Been waiting for over 4 weeks on my package to arrive. After i noticed something was wrong i contacted sisters & seekers. They offered me a refund but no compensation whatsoever since the item wasn’t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a great experience with Sisters & Seekers. The quality of the products is really good and everything arrived exactly as expected. I’m very happy with my purchase and would definitely order f... Zobacz więcej
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Very nice styles of clothing and colorways, I have purchased many items and am happy with the quality of all. The delivery speed is ok but could be improved. Also a personal preference, I try to wear... Zobacz więcej
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I'm so obsessed with the Aqua colour! As a fair skinned blonde I was a little nervous to buy the set but it's now my go to! The colour is so gorgeous and doesn't wash me out. The material is good qual... Zobacz więcej
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Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z odzieżą damską
Napisane przez firmę
Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price. Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.
Dane kontaktowe
Zjednoczone Królestwo
- support@sistersandseekers.com
- www.sistersandseekers.com
3,9
Dobra
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Disappointing Returns Experience.
Unfortunately, I ended up £13.48 out of pocket simply for ordering a hoodie, trying it and returning it.
I understand that companies may charge for returns, but losing £13.48 when I ultimately kept nothing feels excessive. Had I realised returning an unsuitable item would cost me this much, I wouldn’t have ordered in the first place.
I like Sisters & Seekers and was disappointed that the returns process has put me off ordering again, particularly when buying clothing online inevitably means that sometimes an item just won’t fit or suit you.
I think the true cost of making a return needs to be much clearer before customers order.
14 lipca 2026
Odpowiedź od Sisters & Seekers
Hey Tanya,
Thank you for taking the time to leave a review.
We’re so sorry to hear that you’ve been disappointed with the returns process.
From your most recent order, we can see that you were charged our standard returns fee of £3.49. We can confirm the remaining £9.99 is the cost of your Summer Sale Shipping Pass that you purchased within your order.
If you’d like this to be reviewed by a member of our team, please complete the contact form via our website, and our team will be happy to look into this for you.
Thank you.
Best wishes,
The Sisters and Seekers Team
the shipping was very quick and the…
the shipping was very quick and the hoodie is so so comfortable
14 lipca 2026
Odpowiedź od Sisters & Seekers
Hey Olivia,
Thank you for taking the time to leave a lovely review.
We’re so pleased to hear your hoodie arrived quickly and that you’re finding it super comfortable. We hope you continue to love it!
We can't wait to see what pieces you decide to purchase next. - Thank you for the support.
Best wishes,
The Sisters and Seekers Team
Cute clothes but I don’t think the…
Cute clothes but I don’t think the bottoms would be wide leg for anyone without a thigh gap
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hey Juliette,
Thank you for taking the time to leave a review and sharing your feedback.
We’re glad you like our clothes, although we’re sorry to hear the fit of the bottoms wasn’t quite what you expected.
We really appreciate you taking the time to share your experience, as feedback like this helps us when considering future fits and styles.
Best wishes,
The Sisters and Seekers Team
Very disappointing experience
Very disappointing experience. Sale items are non-refundable. Whilst it is stated on the product description, I wouldn't say it is particularly clear unless you are directly reading for the level of detail vs. how most people's customer journey goes: like the product, look at the visuals, select the size, purchase.
I asked to at least be able to exchange for smaller sizes which is also a no so now I am left with over £150 clothing that does not fit. Not a great customer experience. Whilst not dishonest, it's not particularly clear and therefore not a brand I would recommend or trust in the future.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hey Alice,
Thank you for taking the time to leave a review and for sharing your feedback with us.
We’re sorry to hear that you were disappointed with your recent experience with us. Our policies are in place to ensure fairness and consistency for all of our customers, and unfortunately, we’re unable to make exceptions to these.
I can confirm that the final sale terms were stated on the product page and within our Terms & Conditions prior to checkout. However, we can only apologise if you feel this information wasn’t made clear enough during your shopping experience.
We really appreciate you taking the time to share your feedback with us, and we’ll certainly take this on board for future final sale items.
Thank you.
Best wishes,
The Sisters and Seekers Team
I’ve ordered from you guys a hand full…
I’ve ordered from you guys a hand full of times over the years. This time around I’m not sure what happened but my package took almost a month to get to me. First it said it was getting shipped by UPS. Called UPS they told me it’s getting sent back to the sender for brokerage fees. Contacted you guys and was told it’s getting sent by a small carrier called UNIUNI. After waiting almost 4 weeks the delivery got to my apartment at 10pm. Now I love this company and the clothes but maybe in the future look into better carriers to deal with in different countries. UNIUNI for example is a newer delivery service and to be honest quite awful to deal with.
13 lipca 2026
Odpowiedź od Sisters & Seekers
Hey Leanda,
Thank you for taking the time to leave a review.
We’re really sorry to hear about the significant delay with your recent order and the confusion around the different delivery carriers. - We completely understand how frustrating this may have been.
We’re currently working closely with our courier partners to help provide a better service for our customers.
We can only apologise for any disappointment caused by your recent experience, and we truly appreciate your patience, understanding, and continued support as a returning customer.
Best wishes,
The Sisters and Seekers Team
Not the best quality for the price
Delivery took two weeks longer than it was supposed to but they did refund my delivery fee. Unfortunately the hoodie I ordered was way too big even in a size small. Quality was also not what I would expect for the price
11 lipca 2026
Odpowiedź od Sisters & Seekers
Hey Amy,
Thank you for taking the time to leave a review and for sharing your feedback.
We’re sorry to hear that your delivery took longer than expected, and that unfortunately the fit and quality of the hoodie weren’t quite what you had hoped for. We’re pleased we were able to refund your delivery fee, but we understand this doesn’t make up for the overall experience.
We really appreciate your comments regarding the sizing and quality, and we’ll be sure to pass this feedback on to our relevant teams.
Thank you for your feedback.
Best wishes,
The Sisters and Seekers Team
Odpowiedź od Sisters & Seekers
Hello,
Thank you for your review, it is much appreciated!
We're pleased you love the quality of your Emmet Knit Zip Up Hoodie in Pastel, our Product and Design Team will love to hear this.
We really appreciate your support!
Best wishes,
The Sisters and Seekers Team
The customer service team was really…
The customer service team was really helpful and super nice! Also love my items!
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hey Ava,
Thank you so much for the 5* review, we really appreciate this!
It makes our day to hear our Community Care Team were so helpful with your query.
We are also so pleased to hear you love your new Seekers pieces, and we cannot wait to see what you order next!
Best wishes,
The Sisters and Seekers Team
Shipping really fast and clothing…
Shipping really fast and clothing really good Quality
9 lipca 2026
Odpowiedź od Sisters & Seekers
Hello Chloe,
Thank you so much for the 5* review!
Here at Sisters and seekers, we take pride in the quality of our pieces, so we are pleased this has been reflected within your order.
We cannot wait to see you again at checkout soon!
Best wishes,
The Sisters and Seekers Team
Received the wrong item but the…
Received the wrong item but the resolution worked for me and was done in a timely manner. Rosie was very kind and understanding and wanted to help with the issue!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hi Raven,
We are sorry to hear you had a slight issue with your order, however we are thrilled Rosie was able to have this resolved for you.
We cannot wait to see you at checkout again!
Best wishes,
The Sisters and Seekers Team
I was helped with a lost return parcel…
I was helped with a lost return parcel by Rosie, she resolved the issue really quickly
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hi Abbie,
Thank you for your review, we really appreciate this!
We're thrilled to hear Rosie was able to resolve your query so quickly, we will be sure to pass his review over to her.
Thank you for choosing Sisters and Seekers!
Best wishes,
The Sisters and Seekers Team
Great quality
Great quality items, fast shipping and the loveliest customer service! Rosie was absolutely amazing to deal with! Never had such fantastic customer service 😊 thank you!
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hey Abbie!
Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that you are happy with the quality of our items and our fast shipping.
We are so pleased Rosie's customer service was amazing and that you had such a fantastic experience. We will be sure to pass on your kind words!
Best wishes,
The Sisters and Seekers Team
Fast shipping and great products
9 lipca 2026
Odpowiedź od Sisters & Seekers
Hey!
Thank you for taking the time to leave us such a wonderful 5-star review!
We are so happy to hear that you had a positive experience. We always aim to provide excellent products and service so we are glad this has been reflected!
Best wishes,
The Sisters and Seekers Team
It was a birthday present for my…
It was a birthday present for my grandaughter she loved it . It arrived really quickly . Have ordered in the past and the quality is always exceptional .
8 lipca 2026
Odpowiedź od Sisters & Seekers
Hey!
Thank you for taking the time to leave us a 5-star review!
We are so pleased to hear your granddaughter loved her birthday present and that it arrived quickly. We truly appreciate your kind words!
Best wishes,
The Sisters and Seekers Team
Odpowiedź od Sisters & Seekers
Hi!
Thank you for your wonderful 5-star review! We're so happy to hear you're pleased with the quality of your items.
We appreciate you taking the time to share your positive experience.
Best wishes,
The Sisters and Seekers Team
Not like the picture
All the track pants have weird shapes when on irl my friends and I tried them and all found the same isssue and do not look like photo
6 lipca 2026
Odpowiedź od Sisters & Seekers
Hello Ana,
Thank you for taking the time to share your feedback.
We are so sorry to hear your recent order did not fit as expected! - In order for us to review this further, please can you complete the contact form on the 'Contact Us' page on our website.
Our Community Care Team will then be on hand to have this reviewed and resolved for you.
Best wishes,
The Sisters and Seekers Team
Odpowiedź od Sisters & Seekers
Hey!
Thank you for taking the time to leave your review review! We are so happy to hear that you are pleased with both the quality of your item and our delivery service.
Best wishes,
The Sisters and Seekers Team
Cardigan is amazing and exactly how it…
Cardigan is amazing and exactly how it looks on the pictures
1 lipca 2026
Odpowiedź od Sisters & Seekers
Hey Judy!
We're so happy to hear you love the cardigan and that it matched your expectations perfectly! We appreciate your kind words.
Best wishes,
The Sisters and Seekers Team
Millie was extremely diligent and…
Millie was extremely diligent and helpful. Thank you to her for resolving my issue. I will happily buy again.
Thank you Millie
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Thank you for taking the time to leave a 5-star review!
We are so pleased to hear that Millie was so helpful in resolving your issue. We'll be sure to pass on your kind words.
We appreciate your support and look forward to seeing what you purchase next!
Best wishes,
The Sisters and Seekers Team
Loyalty point scheme is a joke
Saved up £20 worth of loyalty points, purchased an item that came and I didn’t feel was worth the money so returned it and have now lost the £20 of loyalty points, you don’t get them back if you return an item, which I think is very unfair, I have been a loyal customer and I now won’t be buying another thing from this company
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Sisters & Seekers
Hello Ashley,
Thank you for your feedback, we appreciate you taking the time to share this.
As advised within the FAQs on our Seekersville page, any points that are used towards on order that is returned will unfortunately be lost, and we can confirm this is standard across the industry.
We always encourage that you check out any FAQs and T&C's prior to placing an order.
Your feedback will be taken on board, and if you do choose to shop with us again, we hope you have a much more positive experience!
Best wishes,
The Sisters and Seekers Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.