Simplehuman UK Recenzje 

I bought an automatic soap dispenser. The Simplehuman brand seemed like a benchmark for quality. What a disappointment for a dispenser costing nearly €70... The sensor appears to be dead, and the unit no longer works... The product is four years old and isn't covered by the warranty. In short: stylish, very expensive, and not durable. I wouldn't recommend their products anymore.

I contacted the company as I had paid a lot of money for an automatic soap dispenser which had failed after only a few uses despite me owning it for a couple of years. They didn’t want to know. Is it worth paying through the nose for their products? Absolutely definitely not. Don’t do it folks

I have been buying simplehuman products since 2013 and when their products occcassionally develop a fault, their customer service is outstanding. I have no hesitation in recommending simplehuman for their quality products and great service.

I gave specific dimensions for what I required and she told me something which was completely wrong.

I purchased a mirror from Simplehuman. It worked perfectly for quite some time until the LED light ring stopped functioning and the mirror could no longer be charged. All attempts to fix the issue were unsuccessful, so I searched for the relevant documentation.

To make a warranty claim, I had to register the mirror on the Simplehuman website. At the same time, the warranty was extended from two to five years. The registration process was straightforward and trouble-free. I received a registration number and was then able to start a chat with customer service to find out what the next steps would be.

A service representative responded quickly and, with some delays—likely due to translation into my native language—guided me through the appropriate solution. I was informed that I would receive a replacement mirror.

The replacement was delivered quickly and without any issues. I am very satisfied with the new mirror. An additional benefit is that the warranty was extended from two to five years through the registration process.

Geweldige klantenservice van simplehuman. Ik nam contact op omdat er een probleem was met onze afvalbak en vroeg eigenlijk alleen of er reserveonderdelen beschikbaar waren of dat er een andere oplossing mogelijk was. Ik maakte zelf geen aanspraak op garantie en verwachtte zeker geen vervangend product.

Tot mijn verrassing dacht simplehuman direct constructief mee. Toen bleek dat het benodigde onderdeel niet beschikbaar was en het oorspronkelijke model niet meer werd geproduceerd, boden zij uit eigen beweging een passend vervangend model aan. Ook werd netjes bevestigd dat ons bestaande compostbakje daarop past.

De communicatie was snel, vriendelijk en oplossingsgericht. Binnen één dag was alles duidelijk en werd de verzending van het vervangende product geregeld. Echt uitstekende service, veel beter dan ik had verwacht. Dit is precies het soort aftersales waardoor je met vertrouwen opnieuw voor een merk kiest.

I've been so impressed with the amazing customer service from Simplehuman. I had a fault with my bin - my email was responded to the very next day, so polite and understanding, and the person I spoke to acted to quickly to make sure I had a working bin, with a replacement sent within a few days of my initial email. Excellent service, so rare these days. I believe it was Laarni I spoke to - thank you so much!

had an issue with our pedal bin that was broken, after contacting simplehuman by phone, all sorted thanks to Clarisse, exemplary service !

Great experience! The team is very responsive and always quick to help. What I really appreciate is that they provide real warranty support if any issue comes up. It’s reassuring to know they stand behind their products and take care of their customers. Highly recommended! ⭐⭐⭐⭐⭐

A truly outstanding service in all respects

I have been hugely impressed with the Customer Service team at Simplehuman. Recently was the second time I have contacted them.
Both experiences were totally positive: Simplehuman respond quickly, with helpful and intelligent emails; the attitude of staff is impeccable and the issues werebresolved extremely fast.
I am very happy to recommend this company very highly indeed and with zero reservations of any kind.

Seifenspender für 130€ nach 2,5 Jahren defekt, Support weist lediglich daraufhin, dass Garantie schon abgelaufen ist und gibt 10% beim nächsten Kauf, die ich mir jederzeit über Anmeldung beim Newsletter holen kann. Als würde ich mir ein neues Produkt kaufen, wenn so der Support aussieht bei einem Produkt das preislich eh schon mehr als hoch angesetzt ist. Wer meint mit der Anschaffung sich ein qualitativ hochwertiges Produkt und einen zuvorkommenden Support zu ergattern, wird hier unglaublich enttäuscht werden und sollte sich lieber woanders umschauen. Sehr traurig und frustrierend, wie hier ein zufriedener Kunde überhaupt keine Rolle spielt und egal ist.

Nachtrag 17.06.26:

Der Support hat sich im Nachgang dieser Bewertung bei mir nochmal mit zwei Angeboten zur Lösungsfindung gemeldet. Eine dieser Optionen war eine Gutschrift des damaligen Artikelpreises, was ich in meinen Augen als durchaus fair empfunden habe. Wir haben uns zwar nicht erneut einen Seifenspender gekauft, da wir das Vertrauen in das Produkt etwas verloren haben, aber haben stattdessen einfach etwas anderes aus dem Onlineshop herausgesucht. Die Versandkosten mussten wir hierbei selber tragen, auch obwohl der gutgeschriebene Betrag höher war als die nun entstandenen Kosten. Aus diesem Grund habe ich die Gesamtbewertung von einem Stern auf drei Sterne korrigiert.

Nice service, perfectly arranged!!
*****

Excellent. quick response and exactly the help we requested. Thanks

I've always found Simplehuman'products reliable, robust, attractive which is a reflection of their excellent customer service in which they are friendly, empathetic, reliable producing an excellent turnaround. Simplehuman is my first choice when looking to buy any relevant products.

Excellent customer service, even exceeded my expectations. Will definitely stay a loyal customer. Thank you Simple Human Team UK,

I enquired late on a Saturday night whether a spare part (a spring) was available for an 8 year old 40l stainless steel bin. I was contacted the following day, by an advisor who told me as it had a 10 year warranty it would be covered. As I still had a copy of the invoice, by later that same day a bin was on its way to me. Shipping issues to Jersey ensued, but the customer team were extremely diligent in trying to sort out these out, meaning that I now have a shiny new bin to replace my old one. Excellent customer service and a real treat to deal a team who were keen to resolve my issue quickly. Highly recommended.

Dealt with a lovely CS representative Phoebe M.

It’s rare you email as CS department for an issue and it’s resolved within an hour. Lovely to deal with the same representative too.

Thanks Simplehuman.

All went good but l would be more appreciated if you explained how the return procedure goes. I had to ask several shops and call to finally understand That with fedex , they come to collect the parcel them selves.