Simplehuman UK Recenzje 

I got a sensor mirror as a gift which no longer stayed fully extended so I messaged customer services and got sent a replacement. They claimed they were doing me an favour as I couldn’t use the warranty because I didn’t have proof of purchase, but I’m unclear how I can have proof of purchase when I received it as a gift. Unfortunately the replacement now won’t turn on or charge and I was told the replacement will not be covered under a warranty so now I’m stuck with 2 broken mirrors.

Please do not buy these expensive soap dispensers. We purchased these a year or two ago and they have been poor ever since we purchased them. Sensors get clogged up, difficult to switch on or off needing a few attempts, soap with come out actived by sensor which is too sensitive to heat / water vapour (being in a bathroom you would think they would be designed better), difficult to fill up with small hole to fill it, charging issues in less than a year for two weeks bought. Just purchased a different brand from Amazon and for just under twenty pounds seem very good so far.

I am surprised the UK version of this companies reviews doesn't have more poor reviews. The French, Dutch and Spanish Trustpilot sites should be checked so you can see all the poor reviews. Expensive rubbish. Don't waste your money.

I bought a slim stainless steel bin 4 years ago due to the perfect dimensions and good quality appearance. 4 years later the bin had several rust spots on it which was disappointing to say the least.

I reached out to SimpleHuman under their 10 year guarantee who after checking receipt and serial number immediately sent out a replacement. Can’t say fairer than that. It’s a mark of a good company who stands by their product.

Perfect service. Prompt and quick. Appreciate the service offered. It is really helpful. Please give the one who helped me bonus. Thank you.

I purchased several of these soap dispensers, expecting them to be reliable. Unfortunately, I experienced repeated failures with multiple units over time. After searching online, I also found that similar issues have been reported by other customers.

Initially, I was disappointed with the after-sales service, as there was a delay in resolving my issue and in receiving a replacement. However, I am pleased to say that the customer service team eventually replaced the defective unit, which I appreciate.

While I remain concerned about the product's reliability given my experience with multiple failures, I also want to acknowledge that the issue was ultimately resolved satisfactorily by customer service.

Overall, I would recommend improving the product's reliability, but I appreciate that the company ultimately took responsibility and provided a replacement.

Dealing with Simplehuman was a really positive, rewarding experience. I wanted to replace a black plastic waste bin lid but there appeared from their website to only be stainless steel ones available. On contacting their Customer Services they tracked down and subsequently sent to me a black plastic lid they found in their warehouse. Superb service and thanks to Phoebe for her diligence.

Une intervention rapide et professionnelle de la la part de simplehuman !
Excellence dans le suivi et la garantie !
Bravo

Once again, I am delighted with my experience on the simplehuman website. I highly recommend it—without hesitation!

Simplehuman customer service are extremely helpful and considerate
They offer solution to help me resolve my item , at one point I didn’t want to waste anymore of their time , but they continue to offer me support to help resolve my query , Simplehuman kitchen aid and appliances are the best and so is their aftercare service - I love it and will continue to only use Simplehuman things

The people are very nice, I’ve used a lot of there products and the simple human sensor bin only broke now after 3 years of use which is extremely good in my opinion and on top of that when it broke they compensated me with a brand new bin shipped free to my door, I’m very happy with this outcome and will be buying from this brand more in the future.

I have had my bin for 5 years. Suddenly the lid stopped opening fully, and I emailed simple human under the warranty. They asked for one photo which I sent and straight away they sent out a new bin, next day delivery. Really chuffed with excellent service!

Super service après vente et très très réactif. Merci encore pour la garantie de ma poubelle.

Outstanding products matched by unbeatable customer service

Laarni worked very hard to resolve my problem and was most pleasant.

Simplehuman hat meinen Alltag um einen Punkt leichter gemacht - danke dafür :)

Du bestellst dir Leichtigkeit :)

Die Flüssigkeitsspender von Simple Human sind sehr schön und praktisch sofern sie denn funktionieren. Leider sind die Spender problemanfällig: mal ist es die Pumpe, mal der Akku. Wenn der Defekt während der Garantiezeit auftritt, werden sie ersetzt. Danach muss man die Spender entsorgen, da sie nicht repariert werden können. So gesehen sind sie ein teures Vergnügen und nicht zeitgemäß.

Ik kan niet begrijpen dat als je 10 jaar garantie geeft op je product je na 6 jaar nadat een bepaald model uit productie is genomen je geen klein onderdeeltje meer kunt leveren van dit model. Dit betekent dat een product altijd in z’n geheel vervangen moet worden, al dan niet onder garantie, terwijl dat nog helemaal niet nodig is. Economisch gezien een slecht voorbeeld hoe het zou moeten, naar mijn mening. Ben niet voornemens weer een SimpelHuman product aan te schaffen, hoewel ik ze erg mooi vindt.

Laarni Was amazing

Terrible customer service and faulty product. I paid £200 for a mirror that does not hold its charge. I raised this issue with the customer ‘care’ team a few weeks after receiving the item and requested an exchange or a refund. Instead I had to go through the faff of returning the mirror for them to ‘inspect’ it. Still awaiting a response. Given the high retail prices and poor quality and abysmal customer ‘care’ I will not be shopping Simple Human products again.

Phoebe from customer services was very responsive prompt and helpful.
Quality product.