The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Zobacz więcej
Reakcja na opinię
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Zobacz więcej
Reakcja na opinię
Easy to deal with Query - Shalin in the call center was very informative and helpful in the dealing with my queries. Many thanks
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Dane kontaktowe
London Road, RH1 2JH, Redhill, Zjednoczone Królestwo
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Doskonała
411 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Dillon was very helpful
Dillon was very helpful with looking into our account and investigating the issues we had addressed. His customer service was brilliant, thank you.
26 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re thrilled to hear that Dillon was helpful in reviewing your account and investigating the issues you raised. It’s wonderful to know that his customer service made a positive impression, and we truly appreciate you taking the time to share your experience.
Complaint Update
Update: Thanks to the Complaints Team, especially Vikki and Francis, for their persistence and dedication in getting the issue resolved. I really appreciate the effort and support throughout the process.
26 marca 2026
Opinia niezależna
Was very helpful and sorted the…
Was very helpful and sorted the majority of the issues.
26 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re glad to hear that our team was able to help and address the majority of your issues. We appreciate you taking the time to share your experience and will continue striving to provide thorough and effective support.
Ethan was polite
Ethan was polite, professional and helpful and was able to deal with my query.
26 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re pleased to hear that Ethan was polite, professional, and helpful in addressing your query. Providing effective and courteous support is very important to us, and we appreciate you taking the time to share your experience.
very polite but cannot really give any…
very polite but cannot really give any information as to my refund as it is a question of just chasing those above him who need chasing themselves!
25 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for sharing your feedback. We appreciate your patience and understand your frustration regarding the delay in your refund. While our team strives to provide timely updates, some matters require coordination with other departments, which can take additional time. We value your understanding and are committed to ensuring your issue is followed up until it is resolved. If your refund has not yet been received, please email solvemyproblem@seswater.co.uk with further details and we will investigate this for you.
Ethan Heuvel was very polite
Ethan Heuvel was very polite and helpful in resolving my issue
25 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service from Ethan and that you’re happy with the support provided. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your experience.
So poor
Poor communication long and drawn out phone calls where you are asked to wait and go over everything you have just done
Super slow refund process but quick enough to hound you for overdue money !!
Absolute sham of a company 😡
24 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
We’re very sorry to hear about your frustrating experience and appreciate you sharing your feedback. We understand how long calls and slow communication can be upsetting, especially when waiting on refunds. Your comments highlight areas where we need to improve, and we’ll be reviewing our processes to ensure better efficiency and responsiveness in the future. If you are still waiting for your refund please email solvemyproblem@sesbusinesswater.co.uk with your account details so we can investigate this further.
Helpful and supportive
24 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We appreciate you taking the time to share your experience.
SES business water told me 3 times over…
SES business water told me 3 times over the phone on separate occasions that they would remove an incorrect reading from 2024 (estimated and inflated) so my billing would be correct going forward. Each time they confirmed this would be done. In the meantime my other supplier, castle water cannot bill me correctly as the reading still stands as they STILL have not removed it.
24 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for sharing your experience with us. We’re very sorry for the repeated inconvenience caused by the incorrect 2024 reading and the impact it had on your billing with your other supplier.
We completely understand how frustrating this must have been. Please be assured that we investigated why the previous confirmations were not actioned and have now taken the necessary steps to correct the reading, ensuring your billing is accurate going forward.
We truly appreciate you taking the time to share your experience and for your patience while we resolved this matter.
I have been dealing with Aslam from SES…
I have been dealing with Aslam from SES water Business and Rob from SES water domestic they have both been great and professionally helpful with my enquiry/issue and the issue has now been solved so a big thank you to both.
24 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re delighted to hear that Aslam and Rob were both professional and helpful in resolving your issue. It’s wonderful to know that your enquiry was successfully addressed, and we truly appreciate you taking the time to share your experience and recognise their efforts.
A lady worth her weight in gold!
After months of misunderstandings and to be honest, total incompetence this lady took her time to understand the issue, was utterly helpful and polite and in fact appears to have resolved an issue I’ve had for 8 months
Thank you so much, exceptional service
20 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for sharing your experience. We’re thrilled to hear that our team member took the time to fully understand your issue and was able to provide helpful, polite, and effective support—especially after such a long-standing problem. Delivering exceptional service is very important to us, and we truly appreciate you taking the time to recognise this.
Odpowiedź od SES Business Water
Thank you for your feedback. We’re thrilled to hear that you received top-notch service from Charne Daniels. We take pride in delivering excellent customer support and appreciate you taking the time to share your experience.
Odpowiedź od SES Business Water
Thank you for your feedback. We’re pleased to hear that you found our team helpful. We appreciate you taking the time to share your experience.
Helpful !
Dillon Bantam was very professional, exceptionally helpful with my questions, and polite throughout the entire call.
18 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your kind feedback. We’re delighted to hear that Dillon Bantam was professional, exceptionally helpful, and polite throughout your call. Providing knowledgeable and courteous support is a top priority for us, and we truly appreciate you taking the time to share your experience.
Good to talk with someone helpful
Erenay Fortuin was extremely helpful. It makes a difference if you manage to get a customer service agent that understands the issue and helps to resolve it.
17 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re thrilled to hear that Erenay Fortuin was extremely helpful and able to understand and resolve your issue. Providing attentive and effective support is very important to us, and we appreciate you taking the time to share your experience.
Very helpful and professional experience
I had a very helpful and professional experience. The service was efficient, communication was clear, and everything was handled smoothly. I really appreciated the professionalism and support throughout the process.
13 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re delighted to hear that you had a helpful and professional experience with us. It’s great to know that you found our service efficient, communication clear, and the overall process smooth. We truly appreciate you taking the time to share your experience.
Excellent customer service from Uzair
Excellent customer service from Uzair. Thank you we are very happy with the service provided.
12 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re delighted to hear that you received excellent customer service from Uzair and that you’re happy with the support provided. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your experience.
SES were courteous and helpful and…
SES were courteous and helpful and appear to have resolved my query very quickly
12 marca 2026
Opinia niezależna
Odpowiedź od SES Business Water
Thank you for your feedback. We’re pleased to hear that you found our team courteous and helpful, and that your query was resolved quickly. We appreciate you taking the time to share your experience.
Very helpful and professional support…
Very helpful and professional support today. My query was handled quickly and clearly explained.
11 marca 2026
Opinia niezależna
Ethan Heuvel is a superstar
I was hoping to talk to Breyton Hendricks but he was unavailable so I asked Ethan Heuvel to assist me. The issues were both complex and sensitive and Ethan dealt with them quietly and efficiently, providing advice and options to help resolve issues and seeking advice himself when the need arose. While I have serious issues with the way the company has handled this account over the last 5 years, Ethan proved to be exceptionally able - He is worth 5 stars!
6 marca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.