Saniflo Specialists Recenzje 

262
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Craig and another engineer came to service my Saniflo. Both the engineers that came were polite, smartly dressed. Kept my mum well informed. Really pleasant. Invoice complete with report and photos. F... Zobacz więcej

Oceniono na 5 z 5

Great job, quick, clean efficient and John was clear, knowledgeable and friendly. Arrived on time, did a less than easy service due to location with professionalism. Kept me informed and sent report... Zobacz więcej

Oceniono na 5 z 5

Lovely engineer Jon came to service my saniflo unit today and I can honestly say that I would have no hesitation in highly recommending this young man Polite, courteous and very helpful and knowled... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The engineer, John, was simply the best. He diagnosed the issues, fixed them, and serviced the unit. Very clean job. He recommend products to maintain the unit unit our next service. Fantastic jo... Zobacz więcej

Informacje dotyczące firmy

  1. Hydraulik

Napisane przez firmę

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

262 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 37% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(262)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 77

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Very bad experience, get a second opinion before proceeding with any works with them.

Our experience with Saniflo Specialists was very disappointing. While we were abroad, a blocked Saniflo at our property required urgent attention. Jordan from the company attended and, after a brief investigation, declared the system completely non-repairable, recommending a full replacement costing over £1,000. Alarmingly, he didn’t reassemble the system to properly test it after removing the blockage. Instead, he insisted there was no point in keeping the old unit and insisted we did not need the old saniflo and wanted to take it with him — without us agreeing on how we wanted to proceed.

Despite this, we were pressured daily by the company for immediate payment for the call out, but we were holding off as we had concerns and wanted to review the situation and report. Upon returning to the property, we discovered that the toilet hadn’t been reassembled, and blue gloves had been carelessly left inside the unit. After removing the remaining blockage and reassembling the system ourselves, the Saniflo worked perfectly.

We contacted Olivia to ask why the engineer deemed the system beyond repair when we managed to fix it ourselves. She said she will speak to the engineer and get back to us — but we’ve heard nothing since.

Our experience raises serious concerns about the accuracy of their assessments and the push for unnecessary costly replacements. Caution is advised when dealing with this company.

6 stycznia 2025
Opinia niezależna
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Odpowiedź od Saniflo Specialists

We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide honest assessments and quality service. Recommendations for a replacement are based on the economic viability of a unit's age, condition and service history. We attempted to reach you on the contact number, but we have not yet received a response. Please contact our office to discuss this further - Olivia

Oceniono na 5 z 5

Professional service

Jordan was really friendly, efficient, polite, professional and helpful. He explained clearly what was required and reassured us that all would be working again soon. He also advised on the importance of regular services and maintenance.

24 stycznia 2025
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your wonderful feedback! We're glad Jordan provided such great service and helpful advice. If you ever need anything, we're here to help! - Olivia

Oceniono na 5 z 5

First class service…

Can't speak highly enough of the engineer who called today to sort out my Saniflow problem. We'll mannered, friendly, efficient and explained everything he had done.

7 stycznia 2025
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for the fantastic feedback! We're thrilled to hear our engineer provided such excellent service. - Olivia

Oceniono na 5 z 5

Fast

Fast, informative and friendly, also pretty good with sorting my Sanivite out.

7 stycznia 2025
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your kind words! We're glad we could help with your Sanivite quickly and efficiently. - Olivia

Oceniono na 5 z 5

Excellent service efficient from the…

Excellent service efficient from the start. The engineer was a delight did a great job. Explained everything he had done.

20 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your kind words! We're glad you had a great experience and appreciated the engineer's work and explanations. - Olivia

Oceniono na 5 z 5

Exceptional work from you engineer…

Exceptional work from you engineer Ethan, was in the house, dealt with the matter sufficiently and went above and beyond to assist and explain what to do in future. Additionally had numerous people for various companies enter the house and do leave a mess, but Ethan kept every clean and tidy and any mess made was rectified there and then. Great work many thanks

20 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for the wonderful feedback! We're delighted Ethan provided exceptional service and left everything spotless. We’ll be sure to share your kind words with him! - Olivia

Oceniono na 5 z 5

Jordan was absolutely fantastic

Jordan was absolutely fantastic , as part of the service plan , he came within the hour to fix a block and service the unit , all fixed within 2 hours.. super life saver at a such a busy time of the year … highly recommended

19 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your kind words! We're thrilled Jordan could assist you so quickly and effectively. Your recommendation means a lot to us! - Olivia

Oceniono na 5 z 5

Excellent service

From the first contact with Olivia to Jordan the engineer the whole experience was superb. Once booking was confirmed I was kept informed via txt . Jordan was quick efficient and professional. Went through the invoice and the pictures he had taken of the process. Highly recommended

19 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your kind words! We're thrilled you had a great experience with me and Jordan. We appreciate your recommendation! - Olivia

Oceniono na 5 z 5

Great Service

Had Saniflow specialists in today to an electrical fault with my macerator. After phoning yesterday, I was worried that I would be without the use of it all weekend. Thanks to Olivia for sorting it with the engineer Craig to come the next day. He started earlier than normal just to get the job done. He arrived at the time he said would, was polite ,and friendly and gad it working in no time . Great service .

13 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your kind words! I'm glad Craig could help get your macerator fixed quickly. We appreciate your feedback and are always here to provide great service! - Olivia

Oceniono na 5 z 5

Easy to book .Kept informed as to…

Easy to book .Kept informed as to progress.Sensible price and excellent service.

10 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your feedback! We're glad you found the process easy and the service excellent. We appreciate your support! - Olivia

Oceniono na 5 z 5

Service from booking to repair was…

Service from booking to repair was great. Jordan was really friendly and sorted the problem really quickly - thank you!

10 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your feedback! We're glad Jordan could help quickly and make the experience great for you. - Olivia

Oceniono na 5 z 5

The engineer was polite and efficient.

The engineer was polite, efficient and a clean worker. He explained all of the options open to me. So I'm very pleased with the outcome and the service delivered.
Many thanks Elaine Adams

9 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thanks for the feedback, Elaine! We're really pleased that you enjoyed the best experience. If you ever need anything in the future, let us know. Olivia

Oceniono na 5 z 5

Friendly service

Jordan was super friendly and efficient, quick and job done perfectly! If only all plumbers were this friendly!

2 grudnia 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your feedback! We're glad Jordan provided friendly and efficient service. - Olivia

Oceniono na 5 z 5

The experience with the engineer Jorrdan…

The experience with the engineer Jordan was brilliant, friendly and very knowledgeable. A very caring young man. Would give more than 5 stars if it was available.

25 listopada 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

We're so pleased you had such a good experience, anything else you need, give us a call and thank you for such a glowing review of Jordan, he's a great engineer!

Oceniono na 5 z 5

First class service from start to…

First class service from start to finish. From the first call to Olivia, to the arrival of the extremely polite and very professional engineer, Jordan, our first experience of Saniflo was excellent. Nothing was too much trouble. In fact we were so pleased with the whole experience that we even took out a service contract with them. We feel really confident with the work Jordan carried out. Excellent! Thank you Saniflo.

14 listopada 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your fantastic feedback! We're delighted you had an excellent experience from start to finish, and we're thrilled to hear you're confident in Jordan's work. Thank you again! - Olivia

Oceniono na 5 z 5

Great service

We had a saniflo maccerator fitted today. Ethan the guy who fitted it was so helpful, his knowledge and professionalism are second to none.
I Would definately recommend if anyone is thinking of getting a saniflo installed to use this company.

7 listopada 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ethan and are happy with your new Saniflo macerator. We appreciate your recommendation! - Olivia

Oceniono na 5 z 5

Excellent, efficient, friendly service.

The engineer arrived slightly late - because a previous job had taken longer than expected - but that was more than compensated for by the excellent, friendly service he supplied. The macerator had stopped working suddenly a couple of weeks before; he explained what the problem was likely to be, replaced the faulty parts (diaphragm and capacitor) after giving the unit a thorough clean. He was very efficient, gave me useful advice for future maintenance, and left everything clean and tidy....a perfect job. Thank you.

6 listopada 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you for your kind feedback! We're glad to hear our engineer could resolve the issue efficiently and provide helpful advice. We appreciate your patience and are happy you were pleased with the service!

Oceniono na 5 z 5

Blocked macerator

We had problems with our Saniflo toilet and chose to use this company because of the large number of five star ratings, all of which it turned out were well-deserved. It was certainly the best decision we could have made. Our engineer was called Jordan, a delightful young man, who was clearly very knowledgeable and explained everything to us in detail and in language we could understand. He offered us options regarding treatment without being pushy and the total of 279.00 for call out and service all-in was well worth paying, especially when we saw what was going on. I had expected to pay much more but all was dealt with in 90 minutes and payment was quick and easy. Jordan worked quickly, quietly and efficiently. He arrived within the timeframe offered and left our toilet looking just as it did if not better than before. We were given detailed advice on how to proceed in future, what to use and what to avoid and he was thoroughly polite and respectful throughout. I would have no hesitation recommending him or the company. Thank you so much, Jordan.

30 października 2024
Opinia niezależna
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Odpowiedź od Saniflo Specialists

Thank you so much for your kind review! We're thrilled to hear that Jordan provided such a positive experience and made everything clear and straightforward for you. It's wonderful to know you felt well taken care of, and we're glad our pricing and service met your expectations. We appreciate your recommendation and look forward to helping you again in the future! - Olivia






Oceniono na 5 z 5

Absolutely brilliant service from…

Absolutely brilliant service from replying to first phonecall, booking in and coming to repair and exchange to a new Saniflow..Could not fault them..Iv forgotten the gentlemen’s name that came but he was so friendly and informative all the way..will not be using anybody else in the future but these GuYs

30 października 2024
Opinia niezależna
Logo Saniflo Specialists

Odpowiedź od Saniflo Specialists

Thank you so much for your positive feedback! - Olivia

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