Sandals Resorts Recenzje 

Sandals Antigua
Overpriced and underwhelming.
We booked a room which unbeknown to us is in the oldest part of the resort.
During our stay we had to negotiate our way through scaffolding,sit and listen to tiling work and associated dust. We experienced many areas of wet paint and generally the overall impression was that of a tired area of the resort and definitely not 5 star luxury.
Better quality available at lower prices...
Just a rip off!

Jamaica royal Montego Bay eventually got a lovely room other two rooms awful one very dated actually had a shower curtain!
Lots of wedding parties resulting in tribal behaviour by several guests that use swimming pools as a toilet hence we never used. The beach is small and rammed with dated sun beds. The other Montego Bay hotel we visited sane thing full of short haul drunken 50 year old toddlers from the USA and it’s right next to the airport so very noisy. Sandals kindly moved us to their resort in Negril which had a lovely beach but guess what sane thing full of drunks room was very tired and food in all three resorts was mostly frozen mass produced rubbish and as we were in Jamaica it wasn’t really safe to eat out so really this brand is absolutely hopeless I wouldn’t recommend oh and check the mattress ours was soiled covered up with mattress protector beware! Also sandals run a points system for giving positive feedback giving money off future bookings hence some of the reviews are good please don’t believe them!

We went in November 2022 for our honeymoon and everything about halcyon resort in st Lucia was amazing from the time we got to the resort until the time we left. The food, experience, beach, workers, and the room were absolutely amazing! All of the workers there were so helpful and nice the entire time. Angie in the club sandals was a blessing to have the entire time. She helped us with anything we had questions about and always made It a point to put her guest best interests in everything they did or needed. So I would highly recommend this resort and using Angie in club sandals to help you out for your entire stay.

The reason for my max score for Sandals is not even for its obvious value in location, food, etc.
While on the Sandals South Coast resort in Jamaica, I managed to break the neck of my femur.
Not only Sandals was perfect in taking care of me but went beyond. They graciously allowed us to spend the three days left of our interrupted vacation a week later in a different resort.
This facilitated my recovery after surgery, before re-entry.
Beyond the call of duty.
Thanks to Keran (Theron?) in South Resort, and to Tracy and Cristopher in Montego Bay. We are grateful.

Here is what you need to know before booking any of these.
*No white sands here. It's not as advertised.

*There is only one airport on the island and its a 2hr drive from the airport to the resort. Buckle-up for a wild ride with the locals on narrow roads at high speeds!

*This is not a private area around the Bungalows.

*Local Fisherman netting through our swimming area the first day at 8am, then returned to the area everyday afterwards. My wife was dressing during this time as they swam up to our ladder and under our Bungalow. Management stated "it's the ocean, we can't stop them."

*Rodney bay is very busy. Cruise ships, yachts, sailboats, fishing charters, all anchor in the bay area bringing guests to the beach area.

*Guest are free to roam around the Bungalows. Occupying the Bungalow lounge areas with fire pits, swings, and gazebos.

*Little to no privacy. Southside Bungalows face a public beach.

*The fishermen netting(Over 300") around the bungalows ruined the water clarity. During their netting, our lounge floats were damaged and needing repaired so Sandals removed these during the last two days with no replacements.

*Fisherman also netted around the area where we did the "Under the water trek", visibility was ruined for the day.

*Security is an issue. We were offered to buy cocaine and other drugs at the resort beach gate. Guards are posted around the resort, but the Bungalow area is guard free and our doors would not lock completely. Sandals stated that they could not prevent anyone from entering our water area, even during the night. "It's the ocean"

*We were told that we could not fish, yet others(guests) happily fished around the Bungalow.

*Jet ski's and other craft go speeding by at all hours. "No wake" areas do not exist here.

*Locals throwing trash in the water as they go boating by the Bungalows.

*Food is subpar when compared to other resorts, but it is free.
The Japanese restaurant ran out of Sake :( The restaurants seemed short staffed.

*In case you want to sleep in, groundskeepers start early with the leaf blowers and gas-power pressure washers.

See pictures.
#Sandals
#OverwaterBungalows
#Bungalows

Ok here it is … poor customer service ( ignorant ) , poor rooms , poor butlers ( really poor ) dated rooms , entitled staff …..it’s all a rip off being mis-sold a brand …….£16k wasted on a has been organisation .

By far the rudest most unprofessional company I have ever dealt with. DO NOT book with these people, especially if you want a wedding. arranged. They simply do not care. They want your money and that is it They do not respond to emails, they do not call when they say they will . Total joke of a company.

We traveled back on September 2022, and experienced what we thought was paradise. Theft of property in room while away, and reported it only to get nothing in return for our troubles. We purchased items from the photo shop and only one came via FedEx last week!!! Still waiting on the other items. They have a beautiful property, but extremely overpriced as I am a certified travel expert licensed, Bonded and Insured since 2017. And I take these experiences back to our clients to let them know where to go and where not to go. Don't spend your money or waste any time with this company. I called for a refund on items that they promised would be delivered by a certain time and they didn't. Poor follow up service regarding customer complaints and issues. Room was nice on the Bluff and view amazing. Call the corporate number and they constantly place me on hold or transfer the calls this is how you treat couples that spend 10k on their 17th wedding anniversary. Never again!!!!!

This is regarding Grand St. Lucian.

There were four of us on this trip. We travel twice a year and typically stay at resorts like Sandals. The other couple has stayed at Sandals repeatedly and I speak for them in saying this trip was disappointing. They are reconsidering future trips with Sandals. Overall at St. Lucian we all got the impression that service staff are extremely friendly but either don’t like or disrespect tourists behind their backs, playing some weird game, or simply have no capacity to remember orders. Either way it is an unsettling experience which begs the question of whether St. Lucia is a safe island?

On a very positive note, two employees stood out. The hospitality director, a young lady, was super helpful. Beyond the call of duty. And one of the concierges diligently bailed us out of a mishap with our return travel to the airport. We weren’t on the list for some reason. He hustled to get us on a bus and we thank him greatly for that!

WE ARE VERY DISAPPOINTED WITH OUR TRIP IN DEC TO SANDALS GRAND IN ST LUCIA NO COFFEE FOR 3 DAYS IN ROOM COFFEE MACINE DIDNT WLORK COULD NOT GET IN OR OUT OF SAFE FOOD WAS JUST SO SO DIDNT CHANG OUR SHEETS ALL WEEK WERE TOLD WE HAD TO ASK TO HAVE THEM CHANGED SERVICE WAS SO SO ONLY GOOD PART WAS HUBBYS CELEBRATION FOR HIS BIRTHDAY WE HAVE BEEN THERE 12 TIMES AND NOT THE SANDALS WE LOVE AND KNOW WILL NOT BE GOING BACK SANDALS YOU HAVE LOST A GREAT CUSTOMER

CAUGHT….before you book with Sandals please read… I GOT ROBBED from the safe in my room!!!!! I visited a Sandals Resort in Jamaica in Oct of 2022.  My credit card was taking from my safe in my room and physically ran at a random automotive shop in Jamaica twice, back to back, for $2500 each.  Totally $5000 of chargers I am on the hook for. Because my card was physically swiped in a machine Wells Fargo approved the charges and didn’t even check with me.  I didn’t even tell Wells Fargo I was going to Jamaica and only took the card in case of an emergency (thinking it would be safer than my debit card).  Not only has Sandals done NOTHING except give me a “investigation number”…they have not provided me with a police report or ANYTHING to help me fight this with my bank.  Visa tells me I have to deal with Wells Fargo and Wells Fargo is telling me that it “appaears” I approved these charges.  They have no signature and no video showing me in the middle of a Jamaica at an auto body shop.  I NEVER even left the resort!!! I have spent hours on hold with Sandals and they kept giving me the run around and asking me for another week and that someone would get a hold of me.  It’s been almost 3 months now and the only communication with them has been because I continue to reach out and beg for their help. Finally today (1/6/2023) they told me there is nothing they can do.  I am absolutely heartbroken that they dont care and did nothing to offer to help me or make it right.  I will tell you the people we met in Jamaica were lovely but it is clearly unsafe.  I am in tears as I don't know what else to do.  Beware and choose somewhere else. It wasn’t worth this nightmare and I would hate for this to happen to anyone else.

We booked club level for 2 weeks at Sandals Antigua. Room was good but one advantage of club was in room dining. However, room did not have a table and chairs to allow this. So never bothered. Grounds beautiful. Dining average. Unable to get sun loungers with shade on beach without claiming them with towels at 5am. Butlers claim best ones by 5 am for their clients so forced everyone else to get up early and do the same. Staff: some good, but many aloof, robotic and didn't interact. Sometimes had to wait up to 45 mins for a table. Customer Care Manager admitted that, as they were nearly full, they couldn't provide the required service to all guests. Sandals boasted 11 fine dining restaurants. However, one was a hot dog cart. Another a pizza oven. The Cafe de Paris was a small cake and ice cream shop. 3 of the other restaurants required a reservation. Of the remainder, each took it in turns to close one or 2 nights per week! No fresh fish: all was frozen. Wild cats in restaurants scratching their fleas and licking their rear ends and being fed by some diners: certainly not fine dining! Wines were good though. Best restaurants were Kimones and Sushi. No info that beach was a public beach with tour touts and vendors constantly harassing you. Entertainment was well below par (more 2 star than 5 star). We had a few other niggles but made the best of it. Beach was lovely. Sand and water fantastic. Main pool superb, but noisy music all day, so not for us. Water sports were great. In summary, this would have been a great budget holiday, but we paid big bucks for 5 star luxury included holiday: and it wasn't. Unfortunately, we read trip advisor reviews during holiday. Had we read them before we would not have booked. All our comments are same as those in many, many reviews; so it seems that Sandals take no notice of reviews. Total misrepresentation. Our advice for anyone wanting a 5 star luxury resort with fine dining, good evening entertainment and stress free relaxation on beach or by pool, is to go anywhere other than Sandals.

Disclaimer: This review is for Sandals Grande Antigua. I have not been to any other sandals.
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Pros :
1. Huge resort
2. Big and many pools
3. Nice staff
4. Good beach
5. Multiple options to eat
6. The airport pick up and drop off were very well coordinated.
7. Housekeeping kept the room clean very well.
8. The resort is well maintained

Cons :

1. Even though they say 11 restaurants, not all are open daily. So, in reality, you will have fewer options than 11

2. The service in restaurants can be slow.

3. The staff in the restaurant was not in a hurry to fulfill our requests

4. I had requested a special meal, for which I needed to talk to Chef Andrew. I dialed the front desk to talk to him. They transferred me to his cell number, which went to voice mail. The resort charged me for that call. Even though it was only one dollar, I don't think it is appropriate to charge the guest when the hotel staff transfers the phone to someone's cell number. It was daytime, so I expected the chef to be in-house only.

5. The quality of the entertainment with below average.

6. The quality and skills of the photographers are subpar. We had more than 250 pics taken by different photographers on site, and we could find only ten pics worth purchasing. I went with the desire to buy the 100 pics package but bought only ten pics.

Photographers were not very creative. The only thing they all kept insisting the couples do was to kiss as if that was the only way to get great shots.

They all need to upgrade their camera also. The quality of the pic was also horrible. When I downloaded it from their website (EPIX), the pictures were at very low resolutions.

7. There are not that many vegetarian or vegan options. Cafe De Paris makes Vegan dessert every day, but if you go in the late evening, they will run out of it. This happened every day we were there.

8. Mario restaurants can have almost 2 hours of waiting

9. The environment can be noisy around the main lobby. You may not get peaceful sleep, depending on where your room is.

10. The cheapest room was $ 1000 per night for a couple.

It is not worth that much money- even for the cheapest room.

You don’t come to Sandals for the food…It’s hit or miss and pretty good but it will never win any culinary awards…What you DO come for is the incredible locations, incredible people and the Sandals culture, which means : Friendly Staff, cleanliness, good food and reasonable prices for mostly superior accommodations…Almost EVERYTHING is included, including snorkeling and diving … I am writing this from my Swim up room here in Curacao , and it is beautiful, but if you are looking for a Ritz Carlton type experience, you will surely be disappointed… Service is spotty at times but the vibe surely makes up for any shortcomings …

My husband and I stayed at the Royal Barbados Sandals resort from 12/2/2022 to 12/9/2022. This was our third rodeo with the Sandals resort, this by far was the worst butler service resort of the three have experienced. As always, we reserved a package that include the butler service. We quickly found out upon arrival we were not going to get the services we thought we paid for, at least, not the services we previously received in our other butler service packages. Also, we were not informed of the lounge that was specifically for guest with butler services until the next day. We were informed by one of our butlers we should been escorted to the butler lounge to wait on our butler to collect us, however we were instructed to be seated in the lobby area until our butler came to escort us to our room. While others were escorted into the members lounge and treated as if they had the butler services and greater with a pleasant welcome song.

We were assigned 3 butlers, whom were also assigned to several other guests. We didn't receive our tour of the property until the next day, which was very brief, due to the butler needing to leave to service other assigned guest. Other sandals properties we stayed at we were able call our butler to pick us up and take us to dinner or anywhere else we needed to go. This property did not provide that particular service. We had to figure out where the resturants were on our own. Also, the resturants we originally chose were all booked up and we often had to be placed on a wait list or be sqeezed in.

Our first morning we were supposed to have reserved space at the pool, our butler was so busy with the other customers we were forgotten about.

The day of our 38th anniversary, nothing special was placed in our room to finish the night with a boom. At previous Sandals Resorts we've spent anniversary at, we would come back to our room and find a romantic evening set up for us, done by the butler services.

The butlers we had were sweet young ladies, however, they were too stretched out with too many guest to service that they were not able to provide the services we paid for. They too expressed their concern of not being able to provide expert services due to their heavy load of dealing with the other

In a nutshell, we did not receive any of the outlined VIP butler services we thought we paid for. We truly felt there was a breach in

We paid over 13k to recieve services that doesn't come close to what one would expect to come from a VIP package. If Sandals continue with this type of butler services they are going to lose many customers, especially us.

I would never go to Sandals again. Wedding was fantastic but everything else went wrong including wedding photo prints not received, air conditioning not working. On checking out advised us that there was a problem with bill as we were moved because of the problem. We were never moved . No point in going on. This was in June. Tried to get money back for unfulfilled orders but no one would even acknowledge us. Eventually my credit card company had to go to legal and sort it out with a settlement after over 5 months of stress. From reviews I have read I am not alone and others have even given up Easy answer don't go to Sandals

Sandals Barbados.

Really disappointing vacation at this Sandals resort - difficult to book restaurants, long waits for food, apathetic staff and reserving sunbeds is taken to a new extreme level by the Sandals staff themselves making it almost impossible to get a sunbed by the pool.

There were some positive aspects in that the food, when it arrived, was excellent and there was a great variety of restaurants within the resort. However, trying to make bookings was really difficult, which was surprising as when we were in the restaurants, we were surrounded by empty tables. I understand the resort has staff shortages, which probably also explains why we also experienced long waits for food (almost an hour for just a starter and on another instance 45 minutes for a sandwich).

Perhaps the staff shortages also explains why most of the restaurant and bar staff had quite an apathetic attitude. Naturally, there were exceptions to this, but on the whole, the staff just appeared programmed to greet guests around the resort and the staff attitude in the restaurants and bars was generally quite poor.

Although notices around the resort indicated that sunbeds should not be reserved with towels before 7am, we were absolutely amazed at the extreme level of sunbed reservations around the pool and beachfront. We would swim in the pool quite early each morning (~6:30am) and it was almost normal to see every sunbed around the pool, without exception, already reserved with towels and the people doing this were the butlers. Perhaps the rules don't apply to Sandals staff, but then this just means you openly have two tiers of guests in the resort, and this felt wrong.

We have stayed at a number of Sandals resorts over the years (Antigua, St. Lucia and Bahamas), but unfortunately we feel this experience in Barbados probably signals our last and we will explore other all-inclusive options in future.

At sandals St Lucia now and find it difficult to believe we have had no toilet paper for the last 2 days. Requested replenishment and was given one role which I hope they think it will not last us the remaining 10 days. Food portions are smaller than we have had before in previous holidays. Tried to book 2 restaurants for 2 nights each but was told they have only one night each. Bearing in mind we are here for 12 nights it would suggest they are only allowing 1 visit per stay which is not as advertised. Bit disappointed so far so will see how we go!!

We went to Regency Le Toc Sandals in St Lucia - amazing people the best I have ever encountered from Brianna, Uri, Auroa, Terry, Virgine, Cuthbert, Dale (at Pitons) Nico and Nicolo (at Armando’s) to Zach (on the beach) who were all extremely passionate, helpful, personal and welcoming they are a credit to the Sandals brand and really enriched our experience thank you.

Special mention to:
A. Nico whose Italian dishes were some of the best I ever tasted, authentic in flavors and personalized to meet my garlic allergy needs. You felt the love that went into every dish.
B. Zach who shared his passion for his beautiful country with us, his extensive knowledge of the ocean and his love of all the wonderful water activities Sandals has to offer

The reason I am rating 3 stars are as follows:
1. The accommodation is not what I would classify a 5 star plus experience more like 3 to 4 stars with some areas of the hotel requiring repair (eg ladies toilet handles), furniture that was tatty (eg the sofa in our room), parts of the hotel were the paint was cracked and needed a lock of paint (communal areas)
2. The focus of the hotel to please and accommodate American tourists above others! One of many examples is the day of the two footie parallel matches the hotel went with the 1 American fan vs 20 Brit’s who wanted to watch the game. Music played at the pool was heavily orientated to Americans likes
3. Price doesn’t correlate with quality of accommodation as referenced in point 1.

VIsited sandals grande in Antigua end of Oct 22 Was sold as a premium resort 5*with private transfers premium drinks etc. When we arrived there was no one to meet us and eventually found reps outside in parking bays and waited in the searing heat for 20 mins for a minibus to hotel on arrival we were swiftly taken to room. Very very tired room with carpets badly stained Bath had no shine as so old. Decided to go to barefoot restaurant as by that time we had been on the go for 24 hours and after waiting 2 hours for meal asked if we had been forgotten. We had to ask for coffee and toiletries top up in rooms towels were not cleaned everyday and room not touched till after 4 pm when we wanted to get a rest then shower to go out for evening meal. Disgraceful service. Certainly not 5* We had a further problem when there was a leak above our wardrobe leaving all clothes damp reception was to give us another room at 11 am the following day so we packed all clothes up only to discover room not ready and it took two and a half hour s for a bell boy to deliver our cases. Incidentally sandals knew there was a problem as everything had been stuffed up with towels which were saturated by leak and brought hatch above wardrobe down. Although advertised as premium drinks cola at bars was drought no Bacardi at all and no white rum for a week. It was also noted no Amaretto and they also ran out of saki at Japanese restaurant. On contact with sandals they have offered points for an upgrade to our next holiday. Totally unacceptable as we did t pay in point and won’t be back. You blew it big style sandals the attitude is take it or leave it Well I won’t be leaving it and taking this further. I booked through Hays travel the biggest travel agent in the UK They need to address this with sandals or stop selling their holidays. Apparently sandals think it ok to say a global shortage was the issue. Really. I’d say more like bad planning. I’m perfectly sure other drinks were watered down too. Oh and if you want a rose wine it’s sorry we only serve red or white and the cheapest bottle of rose is 45$ Altogether false advertising poor management and certainly not 5*