Sandals Resorts Recenzje 

Sandals resort Nassau Bahamas, enjoyed it over all. Relaxed and comfortable. Rooms a bit tired and struggled in restaurants to get a second drink as service was slow but taking that into account not bad overall. Had Butlers.. Zhaly , Jay and Basil, few hiccups … Zhaly great and got it all spot on , great job. Keno a good laugh and lovely driver … enjoyed Barbados and Antigua so will try again. Food was lovely, entertainment great and so much to drink… can’t complain!!

We had another perfect vacation at another great Sandals Resort....this time at the new Dunn's River Sandals.

It all started with the warm greeting and welcome from the General Manager Deryk and the Loyalty Manager Rosheena.

This place is outstanding. The rooms, the food, the drinks, the staff, the pool, the lush environment, the entertainment, the entire package was all that we were looking forward too plus much more.

Sandals should definitely be on everyone's "to do/bucket list"

Sandals Dunn's River, we were sad to leave but we will definitely be back soon!!!

Jennylyn M.

If I could give a zero stars, I would.
We had to book in another the room the first night of our trip. It wasn’t club level and we felt like we were being treated like lower class people. We were told our club level room would be ready by 3:00 and we needed to checkout if our original room by 11:00. So for 4 hours we did do beach activities and pool bar. When we finally came to check in (being wet) our room wasn’t ready and out belongings haven’t been moved yet. Oh yes, we weee still wet and waiting after an hour of waiting again. Food is marginal and the standard drinks are watered down and awful. The two restaurants that need reservations are always booked. This was supposed to be a big anniversary celebration alone with my husband. It’s been nothing but a hassle 2 days into the trip.

Upon check-in at the Sandals Royal Bahamian on Thursday, April 27, 2023, we were informed that our Penthouse Suite room was not ready and could enjoy lunch while waiting. Upon return, were told after another 30 minute wait that we would not receive the room we had reserved and paid in advance the first night. We were escorted to a Junior Suite garden view room for the first night and assured we would be upgraded to the 6th floor for our remaining three nights. Our compensation would be a $53 in-kind credit. I argued that this was not nearly enough of compensation and was told I would get the $53 plus $150 in-kind credit. I still was not satisfied so my message would be forwarded to a higher level manager.

We did not want to unpack and hang our belongings since we were to check out of the room the next morning at 11:00 and told our room would be ready between 1:30-2:00 the next day. We had planned to go into downtown Nassau that day to arrive ahead of the weekend cruises and larger crowds. After checking back into the front desk at 1:45, we were again told the room was not quite ready. We were later taken and into our room at 2:45 pm.

A manager called me that Friday evening and we discussed my situation. I had requested that first night be completely comped ($1,000) for my inconvenience and the manager told me that she would check with her supervisor and call me the next morning at 9:30. The next morning came and she had not returned the phone call by 10:00 am. I never heard from her again during my stay. I also found out during check-out that the $203 credit had to be spent at the resort. We had already spent over $100 at the gift shop, but where else do you spend money at an all-inclusive resort such as Sandals. Later a different manager told me that they would credit my card but it would be up to 14 days. As of today, June 23, I have not received and it took three weeks to remove the $400 hold has not been taken off of my credit card.

It was our 25th wedding anniversary and we booked this trip August 8, 2022 to assure we would have a nice, romantic trip. It’s a shame, that after booking 9 months early and paying 6 weeks ahead of arrival that this is how it came to be. The management of the rooms remind me of the practices of car rental agencies. You make a reservation only to find out you don’t have the correct reservation and are switched to a lesser accommodation upon arrival. The lady at the front desk revealed that this was a common practice at this resort.

Needless to say, my wife and I were very disappointed in this experience and the compensation received and will never stay, or tell our friends and family to use Sandals Resorts in the future. As of today, June 23, 2023 I have not received a response from Sandals.

Terrible. We had two disabled people in our party that sandals claimed not to know about, took two days to move one to a disabled accessible room and 5 to move the other. Even then the nearest lift didn’t work!!!! Food was terrible and we had to ask many times for drinks and to have the mini bar refilled. Room wasn’t serviced several times and certain premium label drinks (hard seltzer) weren’t available to us because we didn’t pay for a butler.

First day, we arrived rather late on the resort, we had a meeting with the wedding planner in the morning. Who asked how did our tour go with our butler (hadn't even met them at this point or given a point of contact) Michelle then phoned them and they gave us the phone and left. 🤷 No tour or a run down of what to expect from them. Especially being British.
The wedding was perfect 😍 cake and cocktail reception was delicious. The butlers even made some beautiful messages on our bed with rose petals and towels.
The rest of the stay was perfect everyone was lovely and welcoming and we made friends with the entertainment team especially Charlotte, Tyree & Joel whom were brilliant at recognising faces.
We had some communication hiccups about water sports so thinking it was a cost we put it off, until someone told us that paddle boarding was included so off we went. I fell in and lost my sunglasses which was a bummer but my own fault. However the guys - Dwain, Romeo and Davel went above and beyond to dive where I fell to find the sunglasses!!!!

The remaining stay we noticed one of our butlers didn't seem like the heart was in it, knowing that we were finishing off our honeymoon. Gave us a couple of sob story, and unbelievable at that, after the other butler already told us they were paid well and consistently. Which unfortunately left them with little credibility from us.
On the last day we arranged the tip for butlers to be in the butler suite and requested that they weren't given until 3pm when we left. Now the (already mentioned) butler was obviously desperate went and retrieved it before we left. We weren't generous with that butler because of what I had mentioned above.
But it was definitely noticed as. They passed us by and instead of saying good bye (or any other customer service) we got a sour face and an acknowledgment.

We are planning on returning but will request a different butler if given the same one.

We went to Bahamas old bahamian feb 2022 and march 2023 10 days and 8 dsys respectively. Also barbados feb 2023. Yes thats 3 visits in 13 months . A total of 24 days spent at all sandals includive resorts.
Faults
Management non existent
Dont complain you are falling on deaf ears
Main Pools freezing never heated
Restaurants take ages to serve you drinks…. Water served immediately alcohol 20 mins by which time your fed up and then to get a second glass of wine 😞??
Rooms not cleaned in either resorts just beds made eventually at 6 pm in evening despite calls to reception daily to get up there and clean!!
Absolute joke of resorts. We went 3 times to give benefit of doubt but it got worse each time.
Never again!! Pay bit more and go to a four star resort hotel not all inclusive sandals food was very below standard expected

Just got back from Sandals Montego Bay. Before I get going, we've been to only one other Sandals and that was the Royal Bahamian in the Bahamas. That resort was fabulous. don't be in a hurry, you need to be on Island time. Money well spent. Service, food selection during all times of the day. Private Island was very nice with the 5 min ride to it form the main resort.
Sandals Montego Bay was a little bit of a disappointment. Pretty much for lunch you eat on the beach or at the pool. Hamberger's, Hotdogs, Pizza and Jerk Patties. They do have a lunch buffet, but frankly, for me Golden Corral has a better selection. I could stand at the bar for 10 minutes and not get helped. The pool bar didn't even have a wine opener for the wine. With a stir spoon they would push it down into the bottles. Butches didn't offer T-bones or ribeye's but did offer a surf and turf with a filet, but not lobster, it was shrimp. we ate at all the restaurants except Soy. None of them knock your socks off. But maybe that's just me. Bars are centrally located for convenience. Pools were smaller than expected. We made reservations for the next two years, but after reviewing the cost for return. We cancelled both reservations. yeah, you lose your deposit. So, if you're not sure about booking the next one at the resort. the discounts aren't bad for booking at the resort and you do earn loyalty points. But, we had about 4500 points from our last stay = $125 So, there you go. The way I look at it, paying over a thousand dollars a day just didn't add up for us. We can go to many nice hotels and resorts in the US for less than $500 a night. That leaves you with $700 or so dollars left (per day) over for food, drinks and excursions. You should have plenty left over. Anyway, as it turns out it's just not cost effective for the return on investment we paid. Yeah, I lost my deposits (ie $500) and I didn't even get flowers. :0) They are trying to make it special, but they lost us in Montego Bay. Good luck to you out there vacationing. :0)

My husband and I decided to cancel our trip to Jamaica due to the US issued travel advisory. (We booked May 5, the travel advisory was issued May 10). When I was in the process of canceling and the customer service representative asked why - I told him that we would like to visit another time due to the US travel advisory. He told me that the advisory only applied to certain areas and not Sandals. I told him that I realized Sandals may not have those issues, but I was more comfortable booking another time because the travel advisory applies to all of Jamaica and specifically mentions sexual assaults at all inclusive resorts. He told me to show him where the reviews of the resort were that said this. Highly inappropriate. Choosing to cancel a booking based on my home country's travel advisory (especially those mentioning sexual assaults) is not something I should have to justify. It sucks that we don't get our travel insurance back. We cancelled 3 weeks after booking. I asked to speak with a member from corporate or higher up - he said that I could not. Before ending the chat, he said "Sandals does not have sexual assault issues." Seems odd to me.

Horrible experience at Sandals Bahamas! Do not waste your money. Property is rundown, staff is surly, food is mediocre at best. They almost sent our luggage back to the airport instead of to our room, they messed up the date of a romantic beach dinner my husband planned and paid extra for, and then tried to blame us. Management is useless at making things right. We wrote a detailed email to Customer Support 2 weeks ago and have not heard a word. From top to bottom the staff at this resort doesn't give a hoot about customer satisfaction. We wasted $8000 and will never go to another sandals again.

Needed to cancel a trip due to family concerns. When we booked we were not informed that trip insurance charge of $248 was not refundable. Despite this, company refused to issue a credit, although transaction was less than on week old.

This is the forth sandals we stayed at and I must say this was the poorest one. Food was terrible and always served cold, staff makes you feel that you are a inconvenience being there. You wait in line a long time to get a table in the restaurants even though there are not lines they look at you and walk bye the empty table hoping you will go away. They are short on material such as bedding wash cloths. I waited 15 to 20
Min for a spare room key only to be told sorry we have none . This
Is not a 5 star resort. I complained to melaine the guest relation manager who listens well and a excellent person for the hotel to improve on if the listen to her
They offered Me 3000 points which is 125 USd with a release to sign that I will not tell anything 3rd parties. Keep your money I would rather tell future guest to ward them off. Resort is beautiful and laid out nice dive crew is excellent. Most dives sites were dead few fish and lots of wrecks to dive in the outside only. Save your
Money and go to saint Lucas which is a outstanding sandals resort

Our room is not clean. It smells so musty that it’s burning my throat. I called and made them aware. They would send housekeeping but that won’t help the nasty smell. I won’t be back here

Rip off and a Scam - legal scam model explained

1) Flight tickets: the city I live in to the Jamaica on WestJet website is 400$ a ticket. the 100% same ticket, same flight same class sandals sold to me for 1200+
1A) all -inclusive hides these crazy pumped up charges.
1B) even if you cancel the rooms they already made a lot money from your tickets
1C) if they made so much profit on the tickets, they have a huge scope to give refunds, or at least partial refunds ( if you buy tickets on westjet website you get 100% credit)
1D) they will claim they make no profit on the tickets so the extra money just went into think air
1E) when you fall into a scam it is not by force or at gun point it is because they sweet talk / marketing and make you give your money to them. and now you are the fool for being scammed not the scammer. same story I am the fool for trusting them and giving them money. when I asked them about how a 400$ ticket is charged at 1200+ their reply was I did it like I gave them the money so it's my fault. ( I gave them the money because I believed them when hey said they make no profit on air tickets ) so basically they will lie and if you fall for their lie you are the fool.

2) Hospitality: lol, they are no way close to 5 star service. I have stayed at a wide range of hotels ( class wise) and also worked in the hotel industry for 3 years. and I give them 1/5 stars for hospitality

3) Stay: much better stays are available at much cheaper rates.

4) this place is close to a 2 or 3 star.

Our party of 4 as a return to Sandals but 1st for Bahamas was so disappointing on rooms, food, drinks and that Sandals seems to be the level what we expect only if you upgrade to butler service. Which for what we spent we would never upgrade for what use to be all included. Sad but true never going back

If you expect Sandals to be a top end hotel, please read this and other true reviews before booking and ignore the obvious “ghost” reviews written by people who obviously never stayed in this hotel.

It is not a really awful hotel, it is simply not what one would expect from a top class hotel.

Arrival. - Plane arrived on time and no problem at customs, however around 10 guests had to wait for over half an hour before the minibus turned up. No apologies or reason provided?

The Welcome. - not particularly inspiring but OK. We were given a poorly photocopied A4 showing the restaurants but when we asked if there was a list of entertainments they said they did not have enough photocopies so we had to photograph another photocopied sheet with our phones.

The Rooms - very underwhelming compared to other top end hotels. Clean but pretty tired and in need of an update. Both sinks did not drain properly and the shower did not have a hand held head, only a rain shower. [not always suitable for ladies who do not wish to wash their hair every shower as my wife informs me]
They did not provide some basic items such as slippers, ear buds or even a laundry bag.

Communications. - The internet continually dropped out and had to be reset for every use. There as a large television but no guidance or instructions of how to access any global news such as BBC or CNN.

Swimming. - The pool we used was fine but there was often no towels available until mid morning. Some guests became aware of the shortage and took fresh towels to there room to ensure they had towels for the morning.

Bars and Coffee. - Bars were very hit and miss, in many cases running out of bottles of water.
Getting a drink was never quick and often it seemed the staff were talking [or shouting] amongst themselves while there was a queue.
The coffee machines in some lobbies were a bit of a joke. In the morning they were often not working or there was no take away cups. very unreliable. I did ask a member of staff if she could get me some cups and suggested I walk to the other side of the hotel where they “might” have cups. [unbelievable!]
One strange thing we noticed was none of the bars appeared to have a glass washing machine, everything was washed by hand??? Surely unacceptable in a so called “high end hotel”

Restaurants. - Service. One of the most disappointing issues.
Regularly there was a long queue at many of the desks and no one to seat the guests, over 10 minutes in one case with around 20 guests waiting [Spices lunch]
There was often a long queue at the non booking restaurants and guests being told to come back in an hour in spite of the restaurants having more than half of their tables unoccupied. [ Portofino evening was the worst for this] The desk lady was extremely rude and officious. One evening when we went to the desk to ask for a table for 2 she just shouted “come back in 1 hour without even looking up from her desk and making eye contact. After speaking to some other guests we were not the only ones who experienced this unacceptable behaviour.

Restaurants. - Food. Other than the Bombay which was excellent the food was extremely average. in one case a monkfish dinner was inedible and in another some ribs were so dried up it was impossible to get the meat off the bone.
In one restaurant a glass of red wine for me and a glass of white wine for my wife were served 10 minutes apart. [obviously ordered together]
Average waiting time for lunch at Mariner/Dinos was always minimum 45 minutes plus.
Steaks were certainly not up to standard in quality or portion size.
There were a couple of incidents where some guests did not follow dress codes. In one case a man dripping wet from the swimming pool with no top and bare feet was allowed to wander around “Spices” lunch buffet.

It would be easy to blame much of the above issues on staff but it is pretty obvious the problems is a lack of good management and proper staff training. Most of the staff were simply not trained to a professional standard however a small percentage were simply rude and offensive.
Simply this hotels brands itself way above it’s level and comes nowhere near other similar resorts in the same price range.

There are many much better hotels available offering a much higher level of holiday at a similar or even less cost.

Sandals Barbados is over priced, over rated and not worth the money. Never again!

I recently had a very bad experience staying at the Sandals South Coast resort in Jamaica for my honeymoon in November. The hospitality was very poor and staff were condescending and gave misinformation from the moment we arrived. The value of our room was very bad considering the cost, and I was told I could not upgrade to a better room, even if we paid more. The champagne bucket ice was melted when we arrived and the fake rose petals were very disappointing, plus our room smelled like cigarette smoke.

We arrived around 7:45 p.m., the check-in experience was awkward and lengthy, and we were told the restaurants would be open until midnight so we took our time getting settled in the room before heading out only to find everything had closed at 9 p.m. We tried to order food at the late night bar but they were between meal service. It was a terrible start to be so hungry and exhausted and have nowhere to eat.

I asked for a different room because it was not up to the standards I had requested upon booking (for example, the room did not have an outdoor tub on the patio) and was told there was likely no room for me to upgrade but that the Club Sandals desk would get back to me. Nobody ever got back to me.

I asked for a cancellation and refund of a snorkeling trip because we got pressure-sold into a scuba certification, and I was told to go to the Island Routes desk. Sure enough, the Island Routes desk told me to go back to Club Sandals. Everyone was so unresponsive, unhelpful and dismissive that I ended up calling the main Sandals phone number for help with the refund and still nobody got back to me. I went again to Club Sandals and received condescending attitudes about my request for a refund. I never heard back about the refund while I was on site at the resort and this was very stressful.

With regard to the pressure-sale of the scuba certification, we had only intended to try out scuba diving. After our first dive we were told we would get certified and it would be so easy. Only at the last minute on the day of our first dive as we were leaving were we told we needed to take an online test. The test took 4 hours to complete and the wifi was so incredibly poor that it slowed everything down to a standstill several times while trying to complete the online certification. Doing this on our honeymoon was the absolute opposite of relaxing plus the certification cost was not disclosed to us until checkout and it was very expensive.

I requested to book the beach cabana that was just outside our room on a strip of beach that was not so near to the boat dock because I wanted to swim and not worry about boats and have better water clarity. I was told I could not book that particular cabana or the one right next to it because they would both be closed for refurbishing. Sure enough, nobody came to refurbish the cabanas on the day I had requested and nobody offered it to me once they realized the crew wasn't coming.

I asked for a dinner reservation at Schooners on the day I arrived because I was told to wait to make dining reservations when I arrived rather than in advance of the trip, but was told there was no availability for any of the 5 nights of our stay. I tried asking again the next day and kept getting told no until on the third attempt I was finally offered a 9 p.m. time for dinner at Schooners.

Service at the restaurants varied tremendously and generally we would go long stretches without anyone checking on us while dining. While dining, we received pressure from waiters to leave a review on the Sandals app that neither of us could even get downloaded since the Wifi was so bad. It was clear that preferential treatment and dining times were being given to other guests. We did not appreciate this treatment on our honeymoon.

All around, horrible hospitality, very stressful miscommunication and misinformation, and way more money than the whole experience was worth. I will not be goming back to a Sandals resort.

If you value you money and your life, DONT STAY AT SANDALS BARBADOS! My 82 year old, healthy and active Mother went in for a massage the first day we arrived at the resort. She was de-robing (naked and ready to get into massage bed) and the massage bed was too high with no step to get up into it and due to the height, she couldn’t get totally up on the bed and slipped off. When she hit the tile floor, she fractured her femur and ended up at Bayview Hospital for emergency surgery. The Sandals management staff did not address the issue at all until we went to speak with a manager a day later. We were at the resort with 18 people to attend my sisters wedding and they could have cared less. The massage tech who found her on the floor was crying and visibly upset, yet management did and said nothing!!!

Needless to say, after paying thousands of dollars to attend her daughters wedding, our Mom was never able to walk her youngest daughter down the “aisle” nor was she even in attendance for her wedding; a once in a lifetime event! It was extremely important to have our Mom there as our Dad passed away in 2010.

Wedding was beautiful, but not because of the resort. The only things the resort does for “your free wedding” is give you “free meals” which Hello!!! McFly-are already included in the per night cost! And entice you to spend your money for 4 or more nights at their resort to get a FREE WEDDING, which was far from free! Oh you get a ride to the marriage location in their Wedding Golf Cart and they have a photographer to take pictures you also pay additional money for??? Free my ass! The extra wedding dinner paid for was cold and -wow-they ran out of shrimp and lobster we paid for so we didn’t even get what was PURCHASED! It was thousands to have a “reception dinner” and then they ran out of food they knew was to be served as a wedding reception dinner. So the FREE WEDDING if you stay 4 nights or more is a TOTAL SCAM! Just a great marketing ploy to get you to spend your hard-earned money at their Resort.

After all was said and done, I spoke with 2 managers. They offered good faith gestures to pay for our transport to and from the hospital. Unfortunately communication between the hotel and the taxis are as bad as they are internally! We ended up paying hundreds of dollars $300+ to travel back and forth to the hospital and maybe spent a few hours at best at Sandals during the 4 night 5 day stay. They reimbursed me $90 USD because that was all the receipts I could get from the drivers after the fact.

In addition to already laying out thousands of dollars to be at an “all inclusive resort”, all medical bills had to be paid before she could even GO to this private hospital. Our choice for medical care was private or public and we didn’t hear good things about the public hospital. $1,000 + to see on-site Sandals contracted nurse and doctor, $60,000 later, and Barbados Sandals management Patrick Drake will not even respond to my email? Their good faith gestures-offer to reimburse my Mom and I our 4 nights accommodations were tied to signing a letter stripping us of all our rights! They (Sandals manager) also offered to comp my sister, the bride, and my other sister, a 20 year returning Sandals loyal client, 3 nights accommodations to be used within 1 year but also accompanied by a letter they had to sign stripping them of their rights; but they claim this is standard practice! Offers of good faith gestures tied to legally binding docs signing away your rights is unfathomable to me but that is Sandals definition of Good Faith?

There were many other safety concerns at this resort too! A large, 15 foot dead palm leaf broke off a tree directly about the mother of the groom outside the Portofino Resturant. If she was not under an umbrella, she would have been killed or badly injured but we never addressed this with management because of the lack of response received from what happened with our Mom. We do have photos of it and 3 witnesses! They serve you with broken glasses and there was a loose brick in the reception area by the gazebo if stepped on you would break your ankle! Many hazards all over the property…

You would BE HAPPIER AND WILL spend less MONEY by going to a resort who really does care about their bread and butter (clients and returning clients) and who knows the true definition of HOSPITALITY, GOOD FAITH, and CUSTOMER SERVICE! RUN FAR and FAST from Sandals and Beaches Resorts and give your hard earned money to a resort who truly treats their clients with respect and genuine concern. Don’t waste your time at this resort. Keep reading the bad bad reviews. People killed due to carbon monoxide, others broke neck of femur, beaches were covered in seaweed, property run down and the hospitality leaves much to be desired! Some very sweet people but that isn’t Sandals; just kind island residents employed there.

If I could put no stars I would! Booked Saint Lucia “golf resort: La Toc Booked in December for a March trip checked in the week before trip an found a disclaimer that said the 9 holes on site course was closed in January so course was closed 2/3 weeks after I booked! No updates no disclaimer that it could or was expected to close even now in every page of there site it’s selling you the course an on the very last page there if a tiny disclaimer at the bottom that say course is closed. I called customer service a there first option is maybe you can fly to Jamaica we have a sandals with a course there…… I fly out in the morning that’s not a real option.there next explanation was the course closed before you booking ( yet as of right now there site says closed in January) so nothing we can do. Over $7,000 in room/flights ect an there best option was oops will look at our site

Very underwhelming. I was blown away at how cheap the food is and how they get around the “all you can eat” by serving very small portions and controlling how you order. The hibachi restaurant forces you to only get the sample size of all the meats, the appetizers are so small it’s insane. One of the appetizers was half of a scallop and 1 shrimp. I cannot make this up.

Some of the staff were incredible people while some of the staff were very “meh” about us. My wife and I were told we couldn’t eat at one of the restaurants because I didn’t have a collared shirt on or close toed shoes. Although wearing very nice sandals and shirt, because I’m not a girl I have a strict dress code. This was told to me verbatim by the hostess who refused us service. At an all inclusive… the only reason it got a 2 star is because we met some incredible people here who we became friends with and there’s a drink called “dirty banana” which is fantastic. Sandals St. Lucia is not it