Sandals Resorts Recenzje 

Title: Terrible Experience and Lack of Consideration at Sandals Bahamas

Review:

I had the unfortunate experience of staying at Sandals Bahamas, and it was an absolute nightmare from start to finish. My holiday was completely ruined due to an accident caused by a loose parasol that took off in the wind and landed heavily on my inner thigh. This incident resulted in the loss of seven out of the ten days of my holiday, including the day before my 70th birthday.

To add insult to injury, when I reported the incident, I was offered just five days free of charge at any resort. I was also persuaded to sign a disclaimer, which I now realize was a huge mistake. When it came time to pay the balance for a seven-day stay, I noticed that I was being charged for two days, almost as much as the value of the five-day voucher. When I complained and asked for an explanation, nobody could provide a satisfactory answer.

I refused to pay this exorbitant amount and was informed that they were not prepared to credit me any further. I was given an ultimatum: either pay or cancel. In light of the circumstances, I chose to cancel. It is absolutely appalling that despite being on crutches for most of my holiday and in excruciating pain, having to go to the hospital for scans, and being incapacitated for six weeks after returning home, Sandals Bahamas showed no compassion or consideration.

I strongly advise against trusting this company and urge others to never sign anything if they are involved in an accident on their premises. Once you sign, they will completely ignore you and disregard your well-being. Sandals Bahamas has shown a complete lack of empathy and customer care, and I will never consider staying at any of their resorts again.

I strongly advise against choosing Sandals Royal Caribbean Montego Bay Jamaica if you're accustomed to resorts that prioritize genuine hospitality. This resort is severely mismanaged, and the absence of a genuine commitment to guest satisfaction is glaringly apparent, with only a few isolated staff members showing any true dedication to their roles.

This is especially perplexing given my experiences at multiple resorts in Jamaica, which I love and travel to almost every year, where the locals are known for their friendliness and eagerness to assist. The staff at Royal Caribbean appear, at best, inadequately trained, and at worst, disinterested in their jobs. It's not uncommon to witness a significant number of employees busy playing on their phones, texting, socializing in groups of 4-5 people, paying little or no attention to guests. I even observed at least couple of client facing workers visibly drunk or stoned by day's end.

Even the simplest requests, like asking for a glass of soda or a cup of tea, take an unreasonable amount of time to fulfill—sometimes as long as 20-30 minutes, despite the short distance between the bar and the beach.

My disappointment extended to the housekeeping service. Despite booking a Club room, with list price over $10,000 for 3 days, our room was never cleaned until a late 4:30 PM. However, when we sought a mere extension of our stay by couple of short hours, we were flatly denied, with the reason given that the room needed cleaning for the next guest. Strangely, the next guest was scheduled to arrive only the following day. The management was conspicuously absent, leaving only lower-level staff to operate without supervision. Asking to see higher managers, lower personnel said that the managers don't even have an office and only can be reached on the phone.

In terms of dining, the food quality was consistently poor across all restaurants except for the Jamaican shack on the island, which stood out for its excellence. The French restaurant provided decent fare, but every other dining establishment left much to be desired, to put it nicely.

If you've saved up for a special trip to an upscale destination and are seeking a true hospitality experience, Sandals Royal Caribbean will undoubtedly leave you feeling deceived. While it might appeal to those who have never experienced a high-quality resort and believe it to be a mark of distinction, those accustomed to superior standards of service and genuine hospitality will find themselves thoroughly dissatisfied at least or even defrauded.

Beautiful resort the management and staff let it down, Hardly any staff around resort, nobody takes any notice of the guests.
People are left to reserve relaxers for hours on end even when nobody is using them when clearly a policy is in place of 2 hours but no one to enforce it.
5 Star resort definitely is not but can easily be with the right staff and or management guidance i.e. new manager, I think maybe it was a lady manager when I was there but all she did was on phone when she was out and walked pass problems and staff talking doing nothing.
What a shame, spoke to some people loyal Sandals guests who even said standards had gone down so much since the founder has sadly passed away.
Sorry forgot to add this was the Barbados branch.

During our stay, we experienced a hurricane warning, which the resort had to respond to for the safety of the staff and guests. The warning started a day or two after we arrived, causing our entire stay to be interrupted. We were confined to our rooms for the most part because the restaurants, beach, entertainment, and executions were shut down. Our room went without service for the rest of our stay and we were forced to sleep on soiled sheets the entire stay and we were there 6 days. I was being bitten in bed by something all throughout the nights. I called several times, asking for a set of sheets, and stated that I would change them myself, however, they never brought the sheets to my room. Due to the storm conditions, I could tell that they were operating on a reduced staff. We were served a boxed breakfast consisting of fruit and stale pastries, in which we did not receive the first day because they ran out. They promised to bring us breakfast but never did. We were also served burgers and hotdogs for lunch, the buns of which were stale. Any reservations for the on-site restaurants and excursions we had planned were canceled, and we do understand the reason. However, we asked for some type of concessions, credits, or accommodations due to our entire vacation being ruined. We were looking forward to staying at a Sandals resort! It was our first time, and we had always wanted to experience that level of vacationing. I was advised by one of their customer services representatives that they would accommodate us with some accommodations due to the unforeseen interruptions but all they keep saying is basically, we did what we had to do. They won't even address the fact that I am asking them for credits towards another stay. We paid $835/night for no amenities, no entertainment, no comfort or accommodations, etc. Also, the room was dated and had a mildewy smell. Never again! You can stay anywhere else for a more reasonable price and a better experience. Secrets has them beat! Hands down!

Cancellation policy is very bad and inhumane
Review of Sandals Royal Caribbean Resort and Private Island
Pending review
I booked my trip for next year and recently got diagnosed with a life threatening sickness- Cancer. I tried to call them to provide a refund and they just gave a scripted answer saying" your ticket is fully non refundable and we can help it". I am very disappointed that they do not have any consideration to a person's situation. Our family is already going through so much stress with this diagnosis and we are trying to figure out the financial aspect. The trip was not a small amount and thought we could get that refund.

Worst experience ever. Owner could care less. Would never and have never stayed with them again. Total SCUM BAGS

Was charged for an excursion we could not attend due to flights being canceled for 48 hours to the location. Refuse to refund. Also, charged us EXTRA when moved to new location..we did not know about AND it was smaller/not what we were expecting as far as entertainment (did not show up/didnt have any) 1/2 of the time.

Booked a trip of a lifetime for December 2023. The representative pushed the Trip Protection Plan and made it sound like you could cancel for any reason. Unfortunately, I had to cancel due to work-related issues that were out of my control. After canceling the trip on July 17, 2023, I received a determination letter from Trip Mate that the reason for the cancelation was not covered. The representatives are making false claims. SHAME ON SANDALS AND BEWARE when booking a Sandals vacation. It's not worth losing thousands of dollars...

People always ask us which is the best Sandals. We answer every one we have visited has something special about them. They are all the best.

We recently went to Sandals on a 3-centre holiday in September 2023. Returning to our favourite Jamaica where everybody is so friendly. First to Sandals South Coast, then Sandals Dunn's River and followed by Sandals Ochi enjoying one of our best holidays ever.

Sandals South Coast 7-14 Sept 2023
We were warmly welcomed by the team. Then driven to our room a wonderful swim-up Rondoval room on a lazy river. To be looked after by 2 lovely Butlers Alicia and Tiffany.

Waking up and going to breakfast reminded us of just how beautiful South Coast is with the beautiful grounds and lovely beach our second time here. The Rondoval was great, large self-contained and modern with mood lighting.

Butler Alicia surprised us on our 21ST Wedding anniversary by decorating our room and serving us a private lunch on the day. Butler Tiffany would always anticipate our needs and bring us drinks and snacks. They both worked great as a team. The café and patisserie there were a special delight. All the restaurants served delicious food.

Sandals Dunn’s River 14-21 Sept 2023
We arrived here and were greeted with cold towels (as all the sites do) and a welcoming song.
The just-opened Dunn’s River. Has a new and modern feel, a great location and a lovely beach. The café with barrister-made coffees and a selection of cakes and the rum bar serving 30 different rums are excellent. We also enjoyed the fantastic Spa, especially the pool, treatments, and all the restaurants.

We had a Tufa swim-up, a large, well-equipped modern room, located within easy reach of the pools and the beach.

Our Butlers were Romeo and Vivien, both fun and attentive. They were brilliant and friendly, anticipating our needs and always finding us and bringing drinks and treats with them.

Dunn’s River is an amazing property offering everything the others do and more. This one is going to be a great success.

Sandals Ochi Beach 21-28 Sept 2023
We have fond memories of Ochi our forth time here. We did a lot of our 100+ scuba dives at Ochi with the fantastic dive crews and beautiful dive areas. Ochi was our first experience with Butlers as it was more affordable for us at the time than other locations.
We love the atmosphere here the most.

When we arrived, we were welcomed by both our Butlers Moria and Natalie. They drove us to our room, a Romeo and Juliet Suite. Self-contained walled suite with 2 separate buildings dining room bedroom and a bathroom with a pool and jacuzzi in between and very private.

Moria and Natalie, both helped us settle in. Again these 2 Butlers were lovely and fun. They could not do enough for us, especially driving us around the large site.

Ochi has the most restaurants on-site out of all on the island. As we always stay for a minimum of 2 weeks, we had plenty to choose from.

The special thing for us about Ochi is not just the people, the food and the restaurants. It’s CHOCOLATE night. Out of all the properties we have visited this is the only place that seems to do it the best. Great entertainment and table after table of lovely chocolates.

All our Butlers over the years have been great. At first, as many find we didn’t know what to do with Butlers. Over time we made friends with many. The amazing things they did for us like running us about (especially at Ochi being so large) and doing surprise special breakfasts, lunches and dinners on our anniversaries. Decorating our room, with lights, flowers everywhere, and drawing baths with rose petals. Making sure we had in the rooms our favourite drinks, tea kettles (Brits of course), snacks and plenty of chilled fizz. Booking and escorting us to restaurants, setting the table and getting our drinks and much more.

Sandals to us meant luxury in the Caribbean and truly all-inclusive. We have stayed in other places such as Mexico, Cuba and the Dominican. Although all were good, they never compared to Sandals for value, service and quality. Sandals through their charity the Foundation does a lot for all islands. We also appreciate the way they treat all employees with support and respect. We have witnessed this through all levels in Sandals. If Sandals had not existed, we do not know what the last 21 years would have brought us. They did well to survive through the pandemic.

We wish Sandals every success for the future.
Terry & Jackie

Just spent two fabulous weeks in Ochi Rios sandals resort in jamaica 🇯🇲
I booked this honeymoon 18 months ago and was so looking forward to it and boy was I NOT disappointed
From the moment I arrived at resort til we left it was magical
The resort is beautiful
The food is superb
The staff couldn’t do enough for you
And our two butlers Dennis and Denrick you two are the best you are a credit to sandals we are definitely going back and asking for you two again!!!!!

Superb Indian cuisine from the Bombay, Grande St Lucia, team, especially from Sharman & Amanda, all dishes offer authenticity in taste & quality. Is this the best restaurant at Grande? it could well be if you’re an Indian lover, & we are. It’s certainly as good as the Barbados Bombay.. highly recommend a visit if you’re in any of the Sandals Sites in St Lucia.

Huge compliments to the Chefs and team, you absolutely Smash it.. 👍🏻👍🏻👍🏻

On our recent trip, it was such a pleasure to meet him at the pool bar, mingling with residents, getting first hand feedback on our experiences.

This was actually the second time I have met Mr Heron. The first time, was in 2021 when you assisted my mum and I to check in and orientate our way around the resort. Once again, thank you to Mr Heron and his excellent staff. An excellent stay and an excellent example of a 5 star experience.

Be Aware Be Aware! Paid £8000, I had a heart condition, now doctors advise to not to travel (which I have a letter from the consultant) , I spoke to Sandals to change the package to my daughter and her husband name! They refused!!! They told me even if I was to die I won’t be able to change the names on my holiday that I fully paid for!!!!
Now they will probably resell our plane business class tickets and our hotels package!!! What a rip off and abrupt customer service!! Please be aware and book straight with the hotel and the airline! It is not worth the risk.

I have stayed at Sandals multiple times and have enjoyed myself. However, their travel agency, UNIQUE TRAVEL CORP is absolutely THE WORST! Their customer service is HORRIBLE. November 2022, I was scheduled to fly from Orlando to Miami and then Miami to Barbados. My flight to Miami was cancelled. So, I was forced to drive to Miami in order to catch my flight to Barbados. The airline issued refund for the cancelled flight, which was sent to Unique (as the travel agency who handled the booking). To date (8 months later), I still have not received my refund. I have made numerous calls, spent hours on the phone with them to no resolve. They keeping telling me they are researching where the money is and will call me back. No one ever calls back. Not to mention, they REFUSE to let me speak with a supervisor. It has been a complete mess. At this point, it just makes me never travel to Sandals again.

We were long-time Sandals customers with 60 paid nights. We booked to travel to Sandals Ochi but had to cancel due to covid. We booked again and had to cancel due to my wife's hip surgery. We checked our profile and were shocked to find out that all of our points were cancelled due to inactivity. We contacted Sandals and spoke with a lady who was able to return our points "IF" we booked a resort that had absolutely terrible reviews. We chose to decline. Sandals pride itself on being top-of-the-line, 5-star and so on and so forth, however, they definitely need to work on their customer service. FYI, we were at no time notified regarding the point expiration date and were never told that there was such a thing. We are extremely disappointed and I contacted Sandals via my Sandals app to see if they were interested in correcting this issue, no return correspondence. I want people to realize how things can deteriorate. I realize covid put a damper on resorts but I can't understand how they could treat us like this! John Robinson Sandals member ID 7742147295905100

We paid for a trip in August 2019 for our 35th wedding anniversary the following year August 2020. For the 1st time we paid for trip insurance (3rd party)! Finally after 3 years of attempts we were denied reimbursement. Instead sent 2 vouchers for another trip to Sandals, BUT we have to PAY upfront for another trip, THEN mail in said vouchers. HOW the hell do I know they'll pay me back after a second time???

7/8 - 7/15 Usually the Sandals properties have been outstanding, unfortunately the Curacao property is lacking. The rooms are set up nice and clean, but be careful of walking the floors, they can be really slick. Case in point my spouse was walking from the bathroom and turned to corner to come to bed, he slipped and hit his arm on the corner of the wall causing a 6' scrape along his arm. Then at some point my sister-in-law in another room slips in shower-the shower floor has no texture, she sprang her ankle and was in wheelchair for the rest of our stay, also the telephone in my in-law's room did not work, when the incident happened, they had no way of contacting front desk. The staff was not as friendly as staff on other resorts we have visited such as Jamaica, Barbados, St. Lucia. The bars on this property were always lacking something, lime, certain vodka, etc. At other properties I noted how friendly staff has been, on Curacao property I witnessed at least twice staff bickering with one another openly. We had a night excursion into the city that did not go well, fortunately we got a portion of our money back on that. We look forward to our get aways, but this one has us proceeding with caution, we have not given up on Sandal's, but unanimously my travel family has decided NOT to return to the Curacao resort.

My husband and I booked our first ever all-inclusive Sandals vacation for April of 2023, and we were excited to relax and enjoy a week of sun and fun. Our experience could not have been worse…

The check-in process was chaotic and prolonged, setting the tone for a disappointing stay. The orientation instructor never showed up, leaving us clueless about the resort's offerings. When we went to the front desk for help, every staff member we dealt with was rude and unhelpful. We upgraded to a nicer room so we would be able to order room service, the first night we tried several things on the menu and the food was disgustingly subpar, and we both got sick. There were also several other issues with our “upgraded” room.. The bathroom door didn't close due to uneven floors, and the toilet had constant flushing issues. The AC failed to cool the room adequately, making it uncomfortable. When we raised concerns with the club level concierge, nothing was done. In fact, more often than not the manager was “currently off-site” and we were left with empty promises that someone would follow up.

On the 4th night of our trip, we had dinner at Schooner’s and my wife got FOOD POISONING. She was unable to get out of bed for two days, except to run to the bathroom to throw up in a toilet the WOULD NOT FLUSH. On top of that, it was nearly impossible to get room service to answer the phone, when we needed more towels or a fridge restock. My husband had to go to the restaurants on site to find food I could stomach and bring it back himself… Would you call this a luxury vacation?

We spoke to several people while on the property and were never given assistance or compensation. When we got home, we submitted a complaint through the customer service department and after months of back and forth, Sandals was unwilling to provide any sort of a refund. Their only offer was a 3-night stay at another Sandals property. AS IF I WOULD EVER GO BACK.

Stay away from Sandals Barbados if you value your money and well-being. Although the property was nice, the service and experience was horrific.

We stayed in room 150 at Sandals La Toc from 6/11/23 through 6/16/23, When we first entered the room there was a significant odor of mold and mildew. At first, we thought it would air out. We turned on the fan and opened the sliding glass door. The fresh air helped, and we became accustomed to the odor. However, every time we left the room and returned the odor was overwhelming. We asked house keeping for air fresheners several times and they were never provided. A staff member asked about our stay, and I informed her about the dissatisfaction with the room and she stated that she would inform the front desk staff. Our concerns were never addressed. Every time we entered the room we were hit with the odor of mold and mildew. After several days I examined the room closer and noted several places where mold had been painted over The staff had to have been aware of the rooms condition, but the room was booked despite its condition and no steps were made to rectify the issue.

I am concerned that guests may become seriously ill from being exposed to and inhaling mold spores. I suggest that the room be renovated.

While I cherished the time spent with my family at the Sandals resort, I must admit that it fell short of our expectations when compared to other resorts we have previously visited, especially considering the higher cost. Let me share the positives first: the resort itself is visually stunning and well-maintained, and the majority of the staff members were friendly and accommodating. The 24/7 access to the pool was a convenient feature, and we felt safe and at ease while strolling along the connected 7-mile beach. Additionally, the food served was fresh and delicious.
However, there were a few downsides to our experience. It was quite peculiar that the only available dinner option for those without reservations at the other restaurants was French cuisine, which felt out of place in Jamaica. Unfortunately, there was no buffet option for dinner at the Sandals Negril location. On several occasions, we were disappointed to find that popular cocktails like Bob Marley and Ziggy Marley were unavailable, which was particularly disheartening since not all of us are avid drinkers. When I mention "big drinkers," I simply mean enjoying two cocktails in succession.
Furthermore, my son and his new wife were celebrating their honeymoon, but they had to request the perks that were supposed to be included with their room. Additionally, my aunt, who has a mobility impairment and cannot climb stairs, was assigned a room on the third floor with no elevator access. The entertainment provided at the resort was below par compared to other Jamaican resorts we have visited. One evening, the entertainment manager excessively spoke during a show, and it was evident that some guests were even dozing off. In our group of 14 family members, none of us have plans to return to the Negril location.
Lastly, we were required to vacate our room at 6 am with no breakfast, six hours before our scheduled flight departure to the airport, even though the journey was only a 1 hour and 5-minute drive. The resort staff informed us that if we desired a later shuttle, we would need to sign a document acknowledging that the resort would not be held responsible if we missed our flight.
To sum up, although the presence of my family made the Sandals resort enjoyable, we found it to be overrated in comparison to other resorts we have stayed at in the past, particularly considering the cost. The resort's beauty and maintenance, friendly staff, 24/7 pool access, and safe beach were positives. However, the limited dinner options, cocktail shortages, challenges with honeymoon perks and room assignments, lackluster entertainment, and overall experience have led us to decide against returning to the Negril location.