Sandals Resorts Recenzje 

My wife and I stayed at Sandals Southcoast in Jamaica from April 13th – April 20th (2024) as part of our second anniversary celebration. We looked forward to our very first stay at a Sandals resort. In general, it was a pleasant vacation, and we enjoyed the accommodations and use of the various amenities. However, there were events that happened (or didn’t happen – as it were) that we started noticing with an increasing frequency. So much so, that I decided to create a list. The below items represent our feedback:
General
- Our luggage took at least 30 min to get to our room after we checked in. When we asked the luggage person where the ice was, he pointed to where it was instead of offering to go get it.
- The beds were very hard (much harder than average hotel beds).
- The music was way too loud during the daytime at the main pool. We had difficulty having a conversation with anyone. The DJ should consider suggestions for the type of music the crowd would most likely enjoy (e.g., country or 70s rock). At the smaller pool (closest to us) the DJ did take suggestions but went back to the same music after perhaps an hour.
- The service attitude was sometimes not very enthusiastic (especially among some of the women – no smiling, for example).
- A gift of chocolate strawberries (that we intended for our new friends) was sent to us instead of our friends. Our concierge said they would pay for the corrected order. Unfortunately, we had to walk down to the concierge and have them correct it. They didn’t immediately correct it and we had to ask again on our last morning (as we were checking out).
- We received a courtesy call for feedback on Wed. I asked them to call back because we were in the middle of something and couldn't talk. They never called back that day.
- There was a system issue when we were checking out (we had to walk to the front desk, and they also had issues).
- We didn’t notice any AED devices on site (in case someone has cardiac issues).

Room and Related
- The TV was old, and we couldn’t wirelessly cast our laptop computer to it for Netflix or Hulu.
- There was frequent TV pixelation, limited channels and no Netflix or Hulu option. We ordered an HDMI cable from the concierge, and they said that they would check on availability, but they never got back to us.
- Horrible free Internet service (almost always very slow).
- It took 3 tries and over an hour to get a scale sent to our room (useful for weighing ourselves and our luggage).
- We ordered diet drinks for our refrigerator and didn't get them until we ordered them again the next day.
- The pool directly outside our hotel room was out of commission for half of the week – it opened midweek (Wednesday).
- We ordered an in-room meal, and they said it would arrive in 40 min. It came 25 min later (65 min total). I ordered chips and they gave me fries. The bacon was barely cooked. The food was also lukewarm. Not a good experience.
- The cleaning service came at 5p (we shouldn't have to ask every day for cleaning before 4p). After we asked, it started coming during the days while we were out by the pool/ocean.

Restaurants
- The plates in the Bayside restaurant for the morning buffet were often missing. Food was sometimes not updated (e.g., cobbler missing for a considerable amount of time). We hardly got any service at our table the last full day we were there (and had to chase someone down for coffee). There was also no offer of mimosas.
- Candles should be placed outside for Eleanor’s Restaurant - it was too dark to see our food.
- Why are various restaurants closed on different days? All restaurants should be open daily for normal business hours.

My biggest issue is the company trying to charge $10,000 more after we had to delay a year due to COVID for the same week same resort same room. After arguing on the phone for over an hour they drop the price to around $1800 more. This was more inline to what they should be charging year to year. There customer service from Sandals does not exist. If they think you're going to rebook the next year they kiss your ass. Soon as they know you're not booking they don't give you the time of day. There are so many places to visit and resorts to go to that are just as nice food wise and location wise. Buyer beware of booking Sandals.

I am very disappointed in Sandals reservations. I visited Sandals Dunns River in August of 2023 and had a fantastic time. I had such a great time I booked another reservation for 2024 with the on-site travel agent Lydia, who was terrific. However, I requested to have my new travel agent added to my new reservation and was denied. My agent who booked my trip in 2023 could have been better, and I will not use her again, but I was told that she is the agent I must use. I paid a deposit, which I was told was refundable, but now it is not. I will have to cancel my upcoming trip and lose my deposit to have my new agent involved. I do not understand why the agent is an issue.

Great resort, great service 5* all the way, food was excellent and so were the staff, we loved it so much we booked Jamaica for next year

Recently visited Sandals Barbados. The good things - beautiful tropical gardens, immaculate and full of birds including humming birds and even some monkeys. Lovely beach although the sea can be quite rough at times. Nice room with good service. Some good restaurants and cafes.Nice choice of swimming pools and bars.
The not so good - several restaurants inconsistent, some good some poor. eg Bombay Indian restaurant, service terrible. Only go there if you think one hour between each course is acceptable and food average at best. However the main issue is having to book most restaurants in advance.They will typically turn you away even if 90% empty if you haven't booked. We stayed for one week and only on the penultimate day did we find out how to book restaurants at the so called 'Culinary Centre' which turned out to be a woman at a small portable desk in one of the pool bar areas (of which there are many) and she's only there for certain hours.The reception staff were particularly unhelpful in directions on where to find this desk and when it opened. Sandals really need to sort this out. We met one party of Americans who had given up and were regularly having dinner outside the resort and another family who had previously stayed at Sandals but now use a different hotel for this very reason. The swimming pool entertainment was a bit 'Benidorm'. The outdoor stage entertainment seemed to mainly involve the master of ceremonies continually shouting and screaming in a faux American accent, either drowning out the musicians or encouraging Americans couples to talk about their sex lives while the audience of similar nationality whooped and screamed in appreciation. All quite naff and generally best avoided. In summary, nice gardens, generally nice staff, nice beach and warm sea, nice pools but some restaurants iffy and difficult to book. Entertainment poor.

We absolutely love Sandals MoBay. It's like coming home every year. The resort has undergone some renovations over the last few years and there are still more to come where it is looking a little dated.
It may not be everyone's cup of tea but we come back for the people. The staff are always friendly and we make more friends there every year. Some of the staff there we have seen since we started visiting there 20 years ago.
Our butlers, Carlene and Palmer, are the best and always make our trip as carefree and enjoyable as possible. Always going the extra mile to ensure we are well taken care of.
The bar staff at the beach bar are also fantastic. A big shout out this year to Peta-Gay and Bright from the beach bar. They work so hard delivering drinks in, extreme heat, along the beach and constantly made sure we were taken care of and well looked after. Superstars.
We're already booking for next year!

Very disappointed! Staff is dismissive and not accommodating. Tried to schedule snorkeling trip for my husband’s birthday and was ignored, tried to get reservations for dinner but of course couldn’t be arranged on his actual birthday. My husband finished his meal before I even got mine more than once. This is not 5 star service.

Food poisoning- we became sick the second day of vacation and bed ridden for the remaining four days. The resort would not acknowledge and requested we submit a stool sample that we would not receive the results. Upon check out we were greeted by the manager who said all the correct corporate responses as reading from a script while we were handed the bill for the medicine we had to buy from the gift shop. We have contacted them several times with no response on a refund for the days we were sick. The only response we receive is on a public platform that everyone can see. THINK twice before you plan your visit to a Sandals resort.

The Sandals app isn’t working. I can’t load hotel details. Clearly a problem with the app that has been an issue for weeks .

Noisiest pool and beach ever - more like an 18-30 holiday than the luxury/peaceful promised. Discover music, strimmers (10 yds away in the middle of the day) and surly service - very little engagement. All staff looked fed up and asbif customers were an irritation

We stayed in the Bungalows Oct, 16-19 for my wifes 60th birthday The music and screaming from the beaches right by us was horrible.It was so loud it and annoying. We had to take the boat in daily to the mainland, then take the bus to Montego Bay eveyday just to get some peace and quiet. We have videos to to support our complaint 100%. Sandals ignores our requests, videos and complaints

We wrote to sandals with a long list of complaints after staying with them for our honeymoon. The service and standard of this hotel is shocking. I urge anyone looking to book with Sandals to reconsider.
This was our honeymoon which we saved extremely hard for and we have left with bad and upsetting memories.
I will list due to the limit on words,

- Dangerous Activities / Boat trips.
- Rooms not cleaned or replenished
- Rooms tied and dated / shower flooded the room
- Staff incredibly rude and unhelpful
- Stolen property from our room
- Recent shark attack. Made aware by another guest
- No paddleboarding or snorkeling as advertised
- Private island not private as advertised
- No gas in beer / Drinks not offered at meals
- Staff more interested in talking to each other / Refused to serve us at bars
- Pools freezing cold and unable to use
- Beach covered in seaweed (They cleaned the first day and didn't bother the rest of the week
- Drugs offered to us by staff
- Dive team didn't answer basic safety questions and just shrugged off answer. High?
- No hot water in rooms
- Trips cancelled last minute. Money held onto and then told it would be a month before we got a refund
- Not 5 star
- A la carte restaurants waiting around for hours before being seated. Food overcooked
The list goes on...

The response we received was the offer of 20,000 worth of sandals points which equates to $200 and a non disclosure agreement... says it all.

Sandals Negril
We first visited Sandals at Royal Plantation Jamaica in 2022 we had such a fantastic experience that we returned in Jan 2023 and again thoroughly enjoyed it.
As a result of these two experiences, we decided to return again to Sandals. This time we picked Sandals Negril as it was recommended by our travel agent. We looked at the website and were impressed by what we saw so we booked our holiday.
I wrongly assumed that we would have butler service at the hotel but this is something that we didn’t check so it was our fault that we didn’t have it.
When we arrived at the resort, we had a very brief meeting with a Concierge and then we went to the room. The room was very nice and the view excellent. There was a letter in our room stating that there would be a meeting with our Concierge at 11am the following day to find out everything about the resort. The first thing that we noticed was the sink in the bathroom was cracked right down the centre – not something that you would expect at this level. Going down for our evening meal some of the lights on the stairs were out and as the steps were dark which we felt was dangerous. I reported this to reception, but nothing happened.
The following day we went for our meeting with the Concierge but they were ‘surprised’ to see us. There was no-one else there and when we were asked what we had seen so far we told them that we had walked from one end of the resort to the other, they said they didn’t need to show us anything else then. During the following days we saw quite a few people being shown round the resort – a luxury we weren’t offered.
The resort itself was very well kept and most of our dining experiences were good. The Brava restaurant was excellent and the Sundowner, Kimonos and Barefoot restaurants were very good as well. Perla was good for lunch or an afternoon snack and Bella Napoli was excellent for Pizzas. The main restaurant, Bayside, was hit and miss at breakfast as sometimes the food containers were empty and there was a queue for eggs due to there being only one person serving. There wasn’t a huge selection of lunchtime food and again sometimes the containers were empty. Evening meal was good.
One issue that we thought was very bad was the sunbeds. There were a lot of beds on the beach but the majority of the sheltered beds were covered in towels from early morning until late afternoon. People were putting the towels on and not using them for most of the day, some were not used at all. The small pool by the piano bar was almost impossible to get a sunbed as they had towels on all day. The shaded sunbeds around the main pool were accessible most of the time but being in our seventies the music was far too loud for us.
To finish, I have to say, that the majority of the staff were extremely helpful and pleasant and I hope that you accept our views on the good and bad points of the resort. As I have said we are both in our seventies but that did not stop us enjoying the Royal Plantation and Ochi Rios resorts – we just felt that Sandals Negril did not live up to the Sandals reputation and did not give us good value for the money that we paid.

Just to say i was a big fan of Sandals and have been going for over 30yrs . But Royal sandals Barbados is far short of luxury and carefree holiday. Be careful on what type of room you book, Sandals sells sea view rooms with out the sea view as i have just found out, after complaining they moved us after 4 days later . Most of the Guests are complaining about the very bad smell of damp in there rooms, and some guests had to be moved. Both our rooms we had smelt of a very bad damp smell, and the bedroom floors are very slippery due to the bad design of the Air con, so be very careful. The management knows about this major problem but but are doing nothing and still selling these rooms. The other major problem Guest are complaining is you have to get up at 6am to guarantee your sun bed you require. The main problem there is so many Butlers who takes most of the beds at 6am and by 7am there is NO beds on the beach or by the pools. Fact. Premium alcohol is not in your room and only served if you specify your choice when ordering then most of the time you do not get what you have ordered. Booking meals in Restaurants is another problem unless you have a butler service. Time the butlers services has booked for there own guests as they get preferential treatment over the other guest and the other guests have late or very early dinning times.
The whole consent with this resort is for Butler service. I will definitely not be using Sandals any more, they have lost there 5 star rating and pricing there self's out the market and now only thinking of there self's on catch up from the covid times . Lets see if i get a reply from Sandals ?

Sandals resort Royal Barbados very poor, overcrowded, no sunbeds by the pool or beach available. Booking for restuarants fully booked upon arrival, staff very unhelpful. Over priced!!!

We have recently returned from sandals. Barbados really disappointing experience builled as a five star resort, but definitely does not have many five star qualities. room we stayed in ( a more expensive swim up room) was tired and damp smelling. Amenities basic for a 5 star resort, not even a shower cap! Restaurants were mainly okay, very formulaic, I was told when requested a cup of coffee that a fine dining restaurant doesn’t serve coffee!
The cafe du France coffee shop was awful unless you ordered black filtered coffee. Major training issues staff had obviously had no/very little barista training. Didn’t have a clue how to make specialty coffees.
Resort Advertised as free “premium alcohol” most alcohol was cheap spirits definitely in bedrooms. Champagne advertised and served was actually sparkling wine (trades description??)
I could go on but you get the picture. This is a resort changing high end prices for a low end service. You can do a lot better for the money changed.

Very disappointed in management and staff.We were there many years ago and pomisef a credit as we had 4 rooms only to then finally give resort another chance and told the credit is not what was promised.I tried speaking to management and deaf ears.Many problems with the rooms air conditioning,toilet and water leak and of course nothing is noted almost like it didn’t happen.Be aware.I gave the resort a chance to make it right and they didn’t.Will go somewhere else.

Went to Sandals Royal Barbados to get married , 18 months in the planning and what a disaster .
The resort is full of rude staff who really do not want to work there so they treat the guest poorly , if you not American and leave big tips forget it ( even though you pay an extortionate price to stay here and all gratuities are included in the price and your not meant to tip believe me Americans get there way by tipping, queue jumping In restaurants, bar service it’s absolutely shocking and makes you feel like 2nd class citizens).
Our wedding day was due to be on September 13th but due to some paperwork errors it was postponed to sort the paperwork out , we eventually got married on 19th September so that part was good .
We were due to have our Candlelit dinner on the beach that evening to celebrate our wedding day but someone forgot to book this , you can’t imagine the disappointment this caused and instead we had to find alternative eating arrangements which proved difficult and we ended up waiting 3 hours in the Indian restaurant ( absolutely not the romantic candlelit beach meal we were expecting ).
So the next morning we were due to have our romantic honeymoon mimosa breakfast !!!!! It arrived over 1 hour later than booked, it was freezing cold and looked absolutely disgusting , it had been sitting around for hours somewhere and no mimosas either complete disgrace , we had to then wait until lunchtime and go to a restaurant.
Onto the honeymoon evening meal in the Parisian restaurant, we were brought food we did not order ( the wedding planners argued with us about this and said we ordered these items) I don’t eat seafood so why would I order seafood as a starter , I don’t eat steak so why would I order steak ? The wedding planners messed this up and just argued with us it was absolutely terrible and a complete shambles , we complained to Patricia about this and about a member of staff but this was all swept under the carpet and she gave us a hug thinking this would make things better sadly this was not the case .
The whole resort is only interested in how much more money they can get from you .
The photographer/ photo department are the worst ever , the extortionate prices they charged us where unbelievable, we came home with 11 photos and the rest on a stick for us to print off ourselves $799 for 11 photos , they were meant to edit 5 photos for us as this was part of the deal but because we did not buy anymore photos their whole attitude changed , money money money that’s all they want disgusting .
We had to pay for a beach structure for the wedding as an extra because the initial wedding planner said a structure we liked would not be in bloom as it was September but the structure which was a free structure was in bloom , we mentioned this to the wedding planner and they refused to refund the structure so this was falsely sold to us which is another disgraceful act .
Sandals have got a lot to answer for but refuse to see any wrong, our wedding went ahead of which we are grateful, but it was ruined and not a good experience, our wedding was ruined and not the memorable event we were hoping for and especially as it took 18 months to plan .
I would tell people not to book this resort and certainly do not have a wedding at Sandals to avoid the disasters we endured.

Their website is atrocious! I couldn’t work out to get a quote so gave up and booked somewhere else

I would rather stay at at a mental institution. Not worth your time or money.