Sandals Resorts Recenzje 

This was our 3rd holiday at a Sandals resort and sadly this was our worst experience. Whilst the resort was lovely unfortunately the experience was not. We had read that Sandals had laid off 200 people whilst on holiday and this was evident in the service we received e.g. staff seemed like new hires and annoyed by ordering food or drinks, the service extremely slow especially at ‘La Parisienne’. ‘Kimono’s‘ was closed for the full duration of our holiday and ‘Soy’ was closed for 2 days. Getting our room serviced regularly was also proving to be difficult, quite annoyingly we asked for 8 more hangers in our room within 1 hour of checking in, it took a further 4 calls for the hangers to arrive 2 days later.

We hope other guests have a better experience than we had. We talked to many new couples about Sandals and unfortunately my comment back to them is that Sandals standards are deteriorating given our past trips. I know they are in business to make money but when your experience is poor your reputation will suffer and so will your bookings.

The other thing that really winds me up about Sandals is the how they treat guests who do not have butler service as second-class citizens. There are clear signs that sun beds cannot be reserved before 07:00, but butlers are actively out at 06:00 reserving beds for their masters? Why have rules when they are not being followed by Sandals own staff. Despite Sandals policy that sun beds not being used by 10:00am can be used by any guest, I was actively told not to use an empty sun bed as it had a reserved wooden butlers plank on it (this was at 11:15 am)!!

There is a hurricane hitting Florida tomorrow which is our travel day. Our only flight options take us through Miami. The state is declared a natural disaster zone and enforced a mandatory evacuation notice, so there is no way for us to travel tomorrow. Despite knowing this, Sandals has refused a refund. We truly do want to go, and we have been lifetime Sandals consumers - but they won’t budge on refunding our $4k despite our inability to get there! Unfortunately they’ve lost a customer for life. DO NOT book with Sandals!! The customer service in this tough situation has shown me who we are really dealing with. So unfortunate.

We left Sandals In Barbados. I must say the best 3 butlers I ever met were Shannkay, Bernard and DeAngelo. Please treat them with respect. Not everyone treats people with respect but please do. They are the best. They are my family now

Sandals Barbados , got to the airport and ohh dear was I to regret getting off that beautiful British airways . The service at the transfer was possibly the worst , not sure if Sandals invest in customer service as it absolutely next to -0 . We waited for more than 40 minutes fast forward we got to the reception and we had got the butler package lol what a worst of money. We wanted a treat for our anniversary and went all out that was a wrong decision .

Arrived at the famous Sandals,waited in a long queue then we got to the desk and was told to wait whilst they search to find the famous butler , another lady turned up who had both her hands in her pockets strolling and asked us to follow her we did as we was told followed . We got to a nicer room which had a sign butler elite , at this point no drink offered and the famous towel not offered . We walked in , another couple made a comment well butler nonsense we did not even get offered a drink and waiting forever .

We got sat down and got told a butler will be with us , we had a number of staff approach us asking us our surname about 5 times they could not pronounce it and kept asking us to repeat .

15 minutes later ohhh the famous butler came who seem to have been forced , she got us up and we followed her and she did her shocking explaining of the resort .

We got to the room honestly I could not wait for her to go she was so rude and no professional. Fast forward she left us with no Wi-Fi and we had to go to reception to be sorted this was 4 hours after we had arrived .

I am still at the resort I will review each day so I am fair but to be honest so far it is -0 from me considering how much you pay for this place.

This was the WORST vacation I have ever taken. Anywhere. We went to check in and they did not provide us with an accessible room. We spent the first night up a hill without our luggage. We got our room the next day, but it wasn't till the following evening that the resort got us our luggage. We were literally assaulted by cleaning, butlers, spa staff and photographers daily trying to upsell everything!! The management was useless in addressing our concerns. They actually told us they would "escalate" the issue and contact us today after we arrived home (big surprise...they didn't). The "premium liquor" was a joke, you can find better bottom shelf anywhere in the US. They charged us for tours we never went on. They would not refund us for the night we didn't have a room. The locals actually call it "Scamdals" instead of Sandals because of how badly they rip people off. Go spend your hard earned money somewhere else. I plan to make it one of my goals to inform everyone I can on any platform I can not to make the same terrible mistake I did. I only hope I am not too late!

DO NOT GO TO SANDALS if:
You have any mobility issues (stairs everywhere, some rooms up to 57 because it is 3 levels straight up a cliff and stairs to any pool or bar)
You are LGBTQ+ (there are no "family" there and)
You are over 150# (even small humans did not fit on the shuttles)
You appreciate fine food or liquor ( you will find none there)
You cannot afford a butler room (the rest of the guests are trash and assumed to be stealing things)

St.Lucia is beautiful. Find another resort.

I have had several issues with Sandals regarding my recent trip to their La Toc resort in St Lucia.

We had a bunch of issues with our travel arrangements, we’ve asked Sandals for some relief with the situation but they keep telling us it’s because we booked our travel. I literally had their representative book it for us over the phone because he offered. I normally would have just booked the travel myself. This guy booked our flights did not include any baggage and booked us on an airline that didn’t allow carryon bags? We spent over 700 dollars just on our baggage fees at the airports. Crazy.

We also have had several unexplained charges to our credit cards on file. Some were pending charges for room holds, which I understood but there are several other large charges that I’ve been given no real explanation for. Also we had an excursion that was booked by them that was canceled and we have still yet to be refunded for even though we were told we would be.

When I’ve emailed Sandals and called they have been condescending and unhelpful and honestly just unprofessional in addressing this. The customer support ticket was just closed by them instead of helping resolve the issue.

The whole thing is a shame because the resort itself is nice, the staff there is great but the customer service by Sandals is atrocious and they appear to just be an untrustworthy company. I had booked another trip for 2026 that I unfortunately am going to cancel because I don’t feel that I can trust Sandals as a company and it’s just not worth it to go forward with.

We have been traveling with Sandals for 0ver 30 years now. We have always told guests we meet about Sandals Loyalty Program. What we found in our Oct/Nov 2023 trip to Jamaica is that Sandals Loyalty only goes so far, They are Loyal until they have to Give Back. Once we reached the milestone of 70 days and earned a "free" week, they stop being loyal. We haven't taken our free week yet, but have earned it, now at 79 pd nights. You start over like someone who stumbled into the Loyalty office for the 1st time. We miss Butch, and the atmosphere he build for average blue collar workers. When he was alive and you visited one of his many resorts, he made the average couple feel like aristocrats. Now the Brand only wants to promote its new resorts to fools who do not know the history. Believe it or not there are many resorts on all the Caribbean Islands that do more than Sandals. We hope other guests get treated better. We talked 2 new couples into joing Loyalty Rewards on this trip. We wish everyone the best in their travels.

Sandals taking bookings for Grand Exuma on July 30th then announce on July 31st they will be closing on August 15th for work to start to change to a beaches and all holidays cancelled. This was not decided overnight and would have taken many months in the planning/costing.I am assuming they still took bookings in the hope people will change resort and not take a refund hence another sale. I know they are in business to make money but when you treat customers as badly as this your reputation will suffer and so will your bookings.

This company absolutely misfired. My family and 3 other couples that I recruited to stay at the Bahamas Exuma location 3 months ago and paid in full just 3 days ago have just been notified that our trip has been canceled because the resort is being converted into a Beaches property. All customer service can tell me is they are sorry. There is no doubt in my mind that this has been planned for quite a while and very likely even before we signed up for the vacation. Proceed carefully with this company and be especially aware of some of their substandard resorts in Jamaica. We were going to book a vacation at their property in Curaçao but a good friend shared his experience that the customer service there was dreadful and the staff disinterested and rude. You can book with these clowns but make alternative plans in the event the company cancels your reservation at the 12th hour.

We stayed at the Sandals Royal Bohemian last week. The put us in the West Building that was full of mold and insects. During the 5 days that we were there at least four rooms were flooded from the rooms above. Some of the rooms had roaches and ants and smelled of pesticides. We were told that they didn't have any rooms available in the newer renovated section for us to move to. They said that they were aware of the problems in our building and had plans to renovate but the rooms were full of people, so they aren't going to be able to renovate until off season and then one floor at a time. In the meantime, they are still selling those rooms. The building is a safety and health hazard and should not be occupied in such poor condition. For the prices that they charge for the accommodations you expect to have the best rooms and the best service possible. The food in the French restaurant and Steak House was not good quality food. We could not get in touch with our concierge. I was very disappointed in the rooms, service, and food at this resort and would not recommend it.

I BOOKED A RESERVATION AND THEN WHEN THE FINISHING STEP CAME THROUGH IT ASKED IF I WANTED TRIP INSURANCE WHICH I DID. NOWHERE DID I SEE THAT THAT WAS NOT REFUNDABLE. I'M NOW OUT $248 AND WILL NOT BE R5ESCHEDULING ANYTHING FOR THIS TRIP OR EVER FOR SANDALS.

This was our first visit to Sandals. We stayed in a Caribbean Honeymoon Seaside Butler Suite and accidentally booked the Garden View. We didn't realize it until we got to the room, which felt dark and gloomy. Be careful of the room description versus the picture of the room when booking; the website can be a bit misleading. The room bar was well stocked with our favorite liquors, and ice was refreshed daily. The Butlers added some very nice, romantic set-ups each evening in our rooms. However, some basic amenities needed to be added to the room, such as suitcase racks, towel racks, wet bathing suit racks, and umbrellas.
The room's lack of amenities and gloomyness made it feel more like a bargain all-inclusive resort than a Sandals.

The beach was beautiful, with clear water and plenty of watersport activities right on the beach, including excursion pickups. The beach vendors can be a bit much but are very polite and will engage in conversation or leave you alone, depending on your engagement with them.

The food in the different restaurants was excellent and better than any other all-inclusive we've stayed in. The vibe and decor were beautiful, with many beachfront dining options. The restaurant hostesses and staff could have been more engaging and seemed uninterested, and often didn't look up or make eye contact with us when greeting or taking orders, which was a bit surprising. When resort staff did randomly engage us, we were delighted, only to realize later in the conversation that they were trying to sell us something like a spa experience or a photography session, which felt a little disappointing. The Butlers were the saving grace for getting a feel for Antiguan hospitality and easily saved our opinion of the experience. Without them, we'd not know how wonderful the people of the island are.

The nightly entertainment was fun and relaxing, and the karaoke at The Drunken Duck Pub was a lot of fun, with staff interaction.

Overall, we had a nice, romantic, relaxing trip and enjoyed our Sandals experience enough to book another at a different location next year. We gave our recommendation rating an "eight" because, while we would recommend staying here to our friends, we would have to provide them with a few "buts."

My husband and I went on our honeymoon to a sandals resort. We had a great time but then our flights leaving got cancelled and left us stranded for over 24 hours… American Airlines refunded the $1600 to Sandals (I have the receipt) but when I called the resort, they told me they are only entitled to give us $300 dollars back. The lady literally told me to take it up with American if I had an issue with it.

Arrived Friday June 28. We missed our first dinner reservation because the ferry that our sandals rep suggested left an hour late waiting on another flight. The first night, we ate at the pavilion. Food was cold, steak was terrible, salmon was way overcooked. The next morning we were up at 8AM. No chairs available by the pool. Or by any other pool. Had to share the breakfast buffet with the flies. Waiting on drinks for up to 30 minutes. Staff at restaurants seem miserable and unhappy. No restaurants with availability for dinner. We finally got another reservation now they are saying that will be canceled. Tonight, we were told to order room service, after hoping to get sushi. Guess what. Room service not answering. I have many videos of me calling them with no answer. I am paying almost a $1000 a night and have NO FOOD! This is NOT OK! I am requesting a partial refund. This has been a depressing stressful experience. I can not believe the glamour that surrounds the sandals name. I have pictures of sharp, broken tile in the walking area around the pool, broken light fixtures on our patio with the glass still laying out there. Water and beer are not automatically refilled, I have had to call and ask every day. Also, got up thirsty last night (because water was not refilled) and went to the club lounge. No water at all. Nothing. We were told we would have updates today at 2:00 about all of this hurricane news? Nothing.

Just a few side notes:

Resort is accessible to people that are not staying here. They can walk up on the resort and do so in the late hours.

Massages are done with masseuse wearing gloves. You may not care, but I have an issue with that “texture”.

Food was disappointing. Do not expect fresh seafood. Lots of frozen fries. Had to eat fish and chips due to closures.

Reservations are slim. You are not guaranteed to eat anywhere. There is not enough reservations for the amount of people here.

Be sure to get up at 6AM or you will be sitting on the ground.

Fortunately, I have pictures and videos.

We purchased travel insurance prior to date of travel. Due to Island being hit by hurricane Beryl, we wanted to cancel trip and reschedule later. However, we were rudely informed that we would lose all of our paid trip expense with no offer to reschedule at a later date. So what was the trip insurance suppose to pay for? Very very poor customer service. This was our second Sandals vacation scheduled and will be the last. Please do not fall prey to these deceptive tactics.

Our trip got cancelled due to category 5 hurricane. The resort wanted us to travel there within 7 days of our cancelled dates, and pay extra or pay for different flights out of pocket on top of paid flights with different airlines on dates that actually worked for us. Life doesn’t work that way, we have work, school and they refused to refund. We plan on filing a lawsuit to get our money back because well we didn’t cause the category 5 hurricane and obviously not going to Jamaica during a hurricane. Never again, and do not recommend!

Vacationed at Royal Bahamian in Jan. It was not good. Staff seemed like new hires or annoyed by ordering food or drinks. Service extremely slow. Private island was supposed to be a highlight but everytime we ordered drinks we got an eye roll. Our toilet leaked and despite telling the lobby twice, no one ever showed until I tracked down a housekeeper (who got the job done). So disappointing given having saved for this time away.

I stayed at sandals barbados and the whole trip was amazing. I just got home and miss it already. I wish I could live there. I loved the whole trip, but the resort was amazing. I have been to many islands in the Caribbean but barbados has been the best. The people you meet there are so friendly. I never felt any concern for safety as the locals are great. In the resort you have to hit the ocean front swim up bar. Zebe, Dwayne, Marisse, and Tashon will make your whole vacation. They are the best staff I could ever imagine to take care of me during a trip. I loved every minute of their conversation and drink pouring. They made the trip!

We have stayed at Sandals Resorts 12 times. The Resorts were wonderful, but over the last 5 years they are not being maintained. It seems they are more concerned a out building new Resorts and quit maintaining the rest. We just returned from our last experience. Every guest we talked to had problems ranging from rude staff, broken toilets, flooded rooms, poor air conditioning, hard to get room service and towels, hard to get pool towels, moldy showers, under staffed, no entertainment. Many were devoted return guests who will not return again. This was our 12th stay with Sandals and the Resorts are not being maintained. Pools have spalling, hot tubs are not heated, the recent room had poor air conditioning and the walls were streaked with water from humidity and floors were wet. One woman slipped on her floor in her room and had a bruised arm. We no longer recommend Sandals as we used to.

We paid for a ocean view room in Barbados, which was more expensive, but it was my anniversary so I had no problem spending more. The room was horrible, the trees actually blocked the view of the ocean, and they switched their tequila to some cheap brand which was disgusting, We ended up spending most of my time off the resort. Next time we will definitely be using an airbnb