Sandals Resorts Recenzje 

Our first holiday with Sandals, based on their promises of the “World’s ONLY 5-Star Luxury Resort”. Sandals will sell you a promise of sheer luxury, romance, 11 restaurants serving exquisite cuisine, peacefulness and tranquillity. You have a choice of room types, each escalating in price.
Having spent 10 days in the Sandals Antigua resort, from the moment we arrived, we knew we had been suckered by the Sandals hype! So here is our translation for all you future holiday makers of what to expect, rather than what Sandals wants you to believe:
- Don’t expect to get the room you booked! We paid premium for a pool side room. What we got was a first-floor room overlooking a car park. After 30 hours of disturbing confrontation with ‘the manager’ – a hostile man who simply did not give a ‘you know what’- We eventually were moved to another room, again no pool in sight and a whole host of other issues.
- There are not 11 restaurants as advertised! There are actually 7 and some smaller ice cream and snack rooms. Of these 7 restaurants, 3 must be pre-booked and we only managed to eat once in these due to them being fully booked. The residual restaurants are also really difficult to get a table with up to 2 hours wait per restaurant every night. Each have a small set menu so you will end up eating the same food. Furthermore, even the slightest hunger will warrant you having to order 2 main enters as the portion size is embarrassing small.
- The beach is public and swarming with local drug dealers. We stopped using the beach because of the persistent hassle from these dealers and local trinket sellers. On one occasion walking along the beach, I was offered cannabis 4 times and cocaine once from this army of dealers.
- All the rooms are very ‘tired’. Our second room had a leak in the ceiling dripping what we assumed was toilet water (due to it’s location). Fault reported and nothing done. The ceiling fan did not work. The aircon was stuck on “Ice Age” and could not be adjusted. The decor had not seen a coat of paint for quite some time. The drawers smelled awful and we had to take our clothes out as they started to smell. The rooms have the most minimal of complementary toiletries, no robes, no slippers or nay other luxury commensurate with their self-certified 5-star rating.
- Although the rooms do have stocked fridges as part of the all-inclusive, you will be lucky if it re-stocked.
- Sandals Antigua is more like a Club 18-30 holiday – a far cry from the quiet romantic holiday we were promised. If pool all day foam parties are your thing, with loads of really load music all day, then this is for you.
- The staff are, in the most part, so miserable! A few kept a brave face, but the majority were awful. Every query at reception (or anywhere else) met with the same response: “Come back tomorrow!”.
- This is the first resort I have ever stayed at (In the 5-Star category) where all sunbeds acquire a reserved towel by 6am daily in order to actually get a sunbed. Sandals actually promotes this for their ‘Butler Service’ rooms as the butlers take the majority of sunbeds before 6am, putting towels on the beds for their guests. Every day was the same.
I apologise for such a lengthy review, but having given Sandals every opportunity to resolve (or comment) even some of these issues we reported both while on holiday and following our return, without so much as an acknowledgement of receipt of my complaint, and given the eyewatering prices Sandals charge for so many false promises, future travellers’ must be aware of what to expect. Sandals appears to have a 100% ignorance approach with ‘customer service’. Income is the only thing they care about.
However, Antigua is a wonderful island full of friendly people. I would definitely return to Antigua (and I’d recommend it) but only book Sandals if you have a very broad mind, a vivid imagination and money to burn. We saw so many better resorts along the North West coastline. Do yourself a favour, give Sandals a wide berth and select a real resort!

Sandals South Coast,we had butler service. A lot of money for nothing.
Worst food and drinks I ever had in a all inclusive.Beach terrible, pictures from sandals beach do not represent what’s shown on Sandals Website.
Will never go to Sandals again, what a rip off.

Our trip to Sandals Ochi was the worst vacation ever
From check in to check out when shuttle forgot about us
Service was awful , food was awful , restaurant staff was rude and dinner was at least a 2 hour ordeal !
spent thousands more for butler village and it was a complete waste of money
Other then make our dinner reservations which we had to keep asking it was a waste of money
Cats everywhere along with cat urine and feces outside your door everyday that they never cleaned up
They want you to put empty food trays outside door which attracts cats more
The smell was unbearable every time we left room and we had to avoid the cat waste every time
No poolside drink service at main pool had to walk up to bar and wait a half hour since there was maybe 2 bartenders helping people in pool and out of pool which they seem to help people in pool and not pay attention if anyone was standing needing a drink

Room was Cleaned twice during 9 night stay we had to ask for towels daily to shower because they never cleaned the room. I took a picture of the thick dust on coffee table from not being cleaned
when they did do turn down if we were lucky they wouldn’t leave clean towels and leave dirty ones
I have been to several sandal resorts and will never go Back I notified customer service in a detailed email with pics and no one ever acknowledged it

June 2022, my husband and I made a vacation reservation to visit Ochi Sandals in Jamaica beginning September 25th-October 2nd for roughly $6900.00. While making the reservation we noticed the room we selected for the week was available everyday except Wednesday, which seemed odd and so we called a representative to figure out whether the availability was an error.

We called to speak to a Sandals representative to learn whether the information was an error. She could not explain the anomaly ( the resort would not book a G4 room for one night), and offered us another room for one night. This would mean staying in one room e.g. Sunday-Tuesday in one room, and Wednesday in a different room, returning to the original room on Thursday- Sunday. We were advised by the representative that this was an computer error and for the purposes of completing the reservation for the room of our choice to proceed with securing two rooms. We reserved two rooms and we were assured that she would make a note so when we arrived in Jamaica, the reservation desk would sort it out; this did not happen.

We arrived on September 25th, and showed our room. Approximately 25 minutes into our stay, we noticed towels on the floor and a persistent drip from the ceiling. This drip increased for 90% of the duration of the stay. We notified the butler on Tuesday that we were worried about the amount of water coming into the room and he said he would notify his supervisor. On Wednesday, I asked to speak with the General Manager Ms. Williams. Ms. Williams was not on the premises but a representative in the Concierge office, called her and handed me the phone. I explained the severity of the leak and the unresolved matter with the room. I asked that we meet so I could show her the damage to the room and asked that she compensate us for the poor condition, or place us in a similar room with butler service. Later Ms. Williams connected us to Ms Glenn, who is responsible for reservations.

Ms. Glenn informed us that there were no other rooms available, but allowed us to remain in the room. We were shown an alternative room, which was considerably smaller so we decided to stay and avoid the area with the leak. The leak continued, expanded and ultimately consumed the entire right side of the ceiling in the living room causing water to drip over the bar and television set. This resulted in the staff having to visit the room at least every 20 minutes to replace the towels. It was our choice to remain in the room, however if the staff and management knew that the room was in such disrepair why allow is it to be reserved. Why not call a plumber to fix it. When we asked for partial compensation, we received no response and management was never physically available and no telephone numbers were provided that allowed us to follow-up. In general, I believe this situation was poorly handled and the lack of responses to company survey communicates poor customer service at best.

I am writing about my experience for my anniversary vacation at grand Antigua sandals on October 2nd through October 6th 2022. During our stay, we never received any acknowledgment for our 15 year anniversary at all! This really upset my wife!
Overall the service was very poor compared to our last experience at sandals in Jamaica. Our first morning we waited 40 minutes for breakfast at Eleanor’s for 2 people. At the barefoot restaurant for lunch, we waited for 10 minutes to be greeted, and then was told it would take 30 minutes to an hour to be served.
I did highlight in my survey to Sandals some of the exceptional service of Talicia, Shanique, Kimberly, Angela and Blondina. However overall we felt the service was very poor and many of the staff were seemingly unfriendly.
Finally at check out, we were told that the credit card machines were not working. Our airport shuttle was supposed to leave at 10:30am and was then rescheduled to 11:30am. We sat in the lounge for an hour and then taken to the other side of the resort to do the check out. The shuttle driver said that he never experienced such incompentency in all of his time working there. The front desk staff were clueless and had no idea what our final bill was and just estimated.
I am writing this because I too am a business owner, and always strive to provide 5 star service to my clients. Sandals has an exceptional reputation which is why we went with them. However, this experience was very disappointing.

My wife and I booked our 30th anniversary at Sandals in Antigua. I took her there for our Honeymoon 30 years ago and thought we could re-live some memories. I had no issues with booking an ocean front room online. I spent around 6500.00 for a 7-night stay. My issue started when I saw the room, re-living the same decor from 30 years ago except it looked like the room hasn't been cleaned for 30 years. From Cockroaches to rust around the tub, scratched and nasty furniture and carpet that was completely filthy. The staff was not friendly nor competent nor cared about their jobs. the food was 2- star at best. I always touted Sandals to everyone I know and have been to other Sandals on different islands. By far this was the worst Sandals. I was offered by management 10,000 points if I wouldn't write them a bad review. I could not in good faith let anyone else go to this Sandals. If you are booking this Sandals, please do not go to the Carribean side unless you like cockroaches. I only wish i could include pictures.

I cannot stress enough how much I advise you to avoid this company. If ever there is an organisation trading off historical reviews it is Sandals. Long story short- two of us were planning to row across the Atlantic. As a treat at the end of having rowed 3200 miles we booked into Sandals Antigua. For various reasons and with three months before departing the event was cancelled. Every other company we had made arrangements with realised our disappointment and bent over backwards to help with refunds etc. And then we contacted Sandals! The response was initially so automated we thought it was AI. Explained the situation and the fact that reviews were so awful that we didn’t want to book at the moment. We were happy to book later when reviews improved and issues had been addressed. We are previous Sandals visitors, having been to two venues previously.
The auto responses continued. “You can rebook now before your already booked holiday but this will attract an outrageously high admin fee or lose your deposit of £350. We asked if we could have a voucher which we could use in the future once issues had been addressed and reviews improved. Answer-“book another holiday now, pay outrageously high admin fees or lose your deposit”. We went back again explaining in more detail just in case the human that responds like a computer didn’t understand and then the same reply.
I can only surmise that Sandals is actually being funded by people who wish to cancel due to bad reviews etc and lose their deposits.
I explained we will book again but again the answer book NOW or lose your deposit. I pointed out that as a business they will lose out on thousands of pounds of future bookings for the sake of £350 to which they didn’t even reply. Several senior managers were contacted but again no reply. Conclusion- would I recommend Sandals, absolutely not. Not only do their resorts seem to be falling apart and attitude of staff seems worse than ever but their customer service is even worse. Will I book again, absolutely not.
Will I continue to raise awareness to the general public regarding the above- absolutely!!
Well done Sandals. Not only have you managed to make a bad situation worse by your insistence “that it is in the terms and conditions “ but you have managed to lose future guest booking. Awesome business acumen. I can only assume you are managed by Gerald Ratner! (Google him)!!

This resort very disappointing in every way. Ranges from dated decor, cleanness, mediocre food, non attentive staff, difficulty getting reservations in restaurants. Spoke to management multiple times without resolution. Save your time and money and go elsewhere.

While the holiday made us ill and we had to pay to see a Dr, we gave them samples for them to test (probably for them to see what on the resport made us ill) and were promised we would be given the results. That was in June....still waiting. We paid extra for an annivesary meal, which due to their food or drink, made us ill. 2 different members of staff said that we had been refunded, payment would be on card in 10 days. Still waiting for that as well! I have contacted them countless times-apparently you can't speak to them on the phone (?!) so have to email and wait 28 days for a reply. I have emailed several times....and shocker....no reply, no money, no results. Happy to take your money, but when something goes wrong have no interest in fixing it or or sorting it. I will never ever use them again and cannot tell enough people to not use them either-avoid avoid avoid.

I could write a thousand bad things about what happened on our trip but it would get me absolutely nothing. I’ve tried contacting sandals three time since returning on the 31st of august and still nothing. They ruined my wedding and caused nothing but stress. We stayed at the royal in Barbados. DO NOT PUT A CARD ON FILE. When you arrive and check in they will ask for a card to put on file for extra expenses to charge to the room , they insist nothing will be charged until you check out. It started with $400 on the first night, they said it was a mistake but it would take two weeks for the money to be refunded but that they would remove the card from file to prevent it from happening again. After that every night between the hours of 7 and 8pm various amounts would tried to be taken thankfully after the second incident I blocked the card, but they still tried to take different amounts each. I continued to ask why this was happening and why they had not removed my card as promised. They tried to tell me it was a computer error but I informed them that if this was the case the amounts would not be fluctuating and at random times between those hours, it was clear they knew exactly what was happening and it was clear that this is a regular practice of the hotel. In total they tried to take over $3,000 during our stay, We were intimidated in a rather intense setting into signing a contract saying that we would never speak of the incident again, we couldn’t legally sign it due to my husband being in the military but they did everything to make our stay as unpleasant as possible after that. Ruined our wedding and honeymoon and still no word from sandals.

Sandals support is non existant. We had a bad experience at SAndals Nassau and received a voucher for 7 nights. Despite three attempts since 3rd August to contact customer support we have yet to get a response.

We had a great time. Ezzy Breezy, MisMary, and Jasper have been the best help and service. We loved the interaction and the professionalism from all three workers. Sandals Curaçao overall has been a great stay and we will 100% be back! The most beautiful resort/food that we have experienced through Sandals.

Stayed at the new Curacao resort. Will, Would NOT Recommend.
Airport pick up and return was great.
Checking in needs major upgrade in how its handled, staff not ready when arrived at property. People were randomly put in front of how we arrived. Getting to the room is another venture, with an individual that did not do a very good job and trying to get him out of the room took patience. Room itself nicely put together. Poor in mattress and pillow being a new resort. Turn down service after 930 pm, room carts running late at night making noises, an issue.
Room service, to get a hold of them is a crap shoot. Called 5 times and 2 to the front desk, finally got thru. Food was good. Food trays left out overnight into the morning.
Exterior locations for food and drinks were average. Sandals ran out of Khalua, mixers for frozen drinks and at dinner asked for Moscoto and they said none available, but in the wine cases you could see bottles sitting there. I think overall the location is understaff and undertrained.
Lastly, most shocking is the lack of management (corporate or onsite) to inform there guest of what they would do after the infinity pool collapse or and update on the individuals that were hurt. Information from Sandals never given at all but had the audacity to ask while checking out to give them a 5 star review, no way. This will be first and last time at a Sandals resort. As a business owner no matter the issue or people in place to handle a situation you should take care of your customer. As to the staff that saw and was involved in the helping of the patrons, great job, Sandals, those individuals need more than just compensation but medical support for the shock they witness. Finally, for a DJ to run up the stairs and rip a walkie talkie out of someone hand and yell management several times for HELP and no one knows what to do, you better put in a process and procedures of how to handle an emergency. As to the DJ, great job on being on your toes and getting things moving to help out.

It was on my bucket list to visit Sandals. My dream came through and my companion and I were scheduled to visit Sandals in April. The morning of our flight we received a message saying our flight was cancelled by American Airlines due to bad weather. I was in shock!!!! The weather was fine in Houston and where we were flying to. I checked.
I called my travel agent who contacted the airlines and was told there was nothing they could do for us. We had purchased the insurance "tripmate" through Sandals so we weren't too worried. Sandals suggested we rebook for May, charged us extra money for May, American Airlines made us buy two additional plane tickets at a higher cost and said TripMate would reimburse us for the original plane tickets since we had insurance through them. I have been on the phone since April with Sandals, TripMate and American Airlines and each time it is a different answer. Today was the final straw - spoke to Aria at Sandals customer service and she not only was rude and arrogant but refused to let me speak to a manager. I usually don't like to give poor reviews but do not use Sandals- Unique Vacations or TripMate as their services lacks what they advertise now. Aria read me some lies that American Airlines told them and they repeated them to Tripmate. I think Tripmate and Sandals are in co-hoots and are charging customers for travel insurance that won't cover anything. Read the reviews on TripMate. Sandals should be ashamed for beating people out of their money.
Dellona D. Davis 301-655-7972 if anyone from Sandals gives a care to discuss and resolve my issue of not getting my refund and the fact that I have been getting rude treatment from your staff since April 8th.

Sandals Customer Service,
Let me start with the fact that this was my third Sandals trip with your company. I was the one that recommended your company, and I am embarrassed by the way we were treated. From shoddy rooms and having to move THREE times in a week to disrespectful staff, this trip was a total bust. I have had wonderful times at properties in Jamaica with great rooms and wonderful staff! The room we were booked into was old, dirty with broken fixtures and carpet as old as I am! These rooms should not even be rented! Even the Champagne in our room had been open and half drank. This was the start of our honeymoon and it got worse from there. There is a attitude the permeates this property that the staff is doing us a favor! This is a top-down attitude and can be corrected, but I doubt it will. I have never been treated so badly by staff in my life! I have always been a Sandals fan and have spoken highly of your organization. Those days are over, and I am going to review your property on every site I can. You took our money and delivered crap to us, and you do not care. It is obvious to us when the management of the hotel lied to us numerous times. My idea of Sandals resorts is forever changed and that is sad! This was supposed to be a celebration, instead my wife was so upset we were going to leave the resort. Your response to these issues proves to me that you do not care about your clients. But I assure you I am not going away; YOU RUINED OUR HONEYMOON! I met with the guest services manager, and we discussed the issues, she agreed to move us to another room. When we went to meet her again, she told us that there were no rooms available! She lied to me after we had agreed to move to another room! When we told her we wanted our money back and MY WIFE WAS CRYING, she mysteriously found us a room! Plus, the room level was less than what we paid for! So, after a couple of days, WE HAD TO MOVE AGAIN TO A COMPARABLE ROOM THAT WE PAID FOR! WE HAD TO MOVE 3 TIMES IN ONE WEEK! WE SHOULD NOT HAVE HAD TO MOVE ONCE!!! I see where the attitude that permeated this property comes from, the top down! I am not going away; I am going to critique Sandals and the way you treated us all over social media. Plus, my wife has thousands of followers on her lifestyle website!

Sandals Barbados- Don’t do it!
My husband and I went to Sandals Barbados on 7/23/22 with 3 other couples and we all disliked the treatment and service we received.
There is a stark difference the way black people are treated compared to their white counterparts. We ran into lots of other couples of color who felt the same way.
Regarding the service at restaurants, we had to to wait no less than 2 hours every time we dined in a restaurant even if it was breakfast.
Sandals never has to worry about me or my family and friends again, we will never go to any of their resorts again! I will definitely spread the word on how we were treated and the quality of service we received.

Sandals Barbados avoid it's over priced trust me I could rant all day about how much they just got wrong avoid save yourself the money 5 star price with a 2 star room.

Absolutely appalling customer service. 5 star expense with a 2 star hotel room. Broken furniture,excuses, no sunbeds by the pool unless you have a butler to reserve them at 5am.. Restaurants closed for past returning guests etc.Bloody annoying.. Got moved twice to no avail. The hotel management at Negril were totally useless. The only person concerned was the F&B manager who tried his best to deal with the issues. Resort was ok, staff were ok, the room was crap and not worth the £5k price tag.Typical Benidorm type rooms. Don't waste your money. Dubai is a proper 5 star place to be hence why we go every year and have just returned to get over the Scandals cock up. They don't even deal with the issues, as its a US company so they don't give a monkies, which is about right for that lot. Once again the covid card is being played so you can't speak to anyone, Only a stupid on line bot. Still waiting for compensation and not points they offer to come back. Rather go to Butlins and save the money!!!

We could not be more disappointed and heart-broken by our wedding experience with Sandals Resort. We happily became engaged at Sandals Royal Bahamian in 2019 and loved our time there. We were thrilled at the prospect of returning to Sandals Resorts to get married. Our excitement has since changed to emotions of great heartbreak, disappointment, and frustration. Sadly, my fiancee contracted COVID-19 at his work in the clinic, 1 week before our departure. With both of us, becoming COVID positive, we were unable to fly, and were forced to cancel our wedding.

Despite our traveler's insurance through Sandals, we were unable to get a refund for any part of our trip and were told we had to use the credits within the year. We were promised a credit for the hotel rooms and a separate credit that is specific to ONLY wedding costs. The bulk of our wedding costs were on the photo/video package. Considering how no one worked the event and the vendors are their own, how can we not receive a refund or at the very least, a GENERAL credit???
- 4 of our guests were not given credit at all and had to forgo their full payments to Sandals and eat the loss.
- 12 of our guests chose to cary on with their plans, as they would not be able to reschedule for any other time and stayed at Sandals South Coast for 4 days each.
- 2 of our guests are an LGBT couple and reported back to me that they were treated poorly as hotel guests.

My fiancee and I were clearly NOT going to be able to host another wedding. Particularly as we rarely get time away from our healthcare jobs and my fiancee's schedule in the military. We have tried week after week and month after month to get a hold of our "wedding coordinator" to try to identify our options. As backstory, our coordinator was consistently tardy or absent to our phone meetings, she rarely responded to our emailed questions and she required multiple reminders to attain certain key items of information back to us. When we tried to change coordinators, we were told we were not allowed to change from the person we were originally assigned. We tried contacting the manager after a multitude of failed attempts at reaching our coordinator and were still unable to get help.

We hoped our circumstances would improve once on site at the resort. We couldn't be more wrong. They lost our credits (Approximately $1000 between room and wedding credit) and began to tell us that the system never updated and we don't have credit at all. We spent hours in an office working on this case, instead of being able to enjoy our honeymoon. What's more, the invoices we have, include items we paid for and never received. We contacted our travel agent who was also mystified why we didn't have access to the credit, as the invoices she provided to us reflected unspent credit to be used at the resort. Yet, somehow Sandal's didn't show our credit, and the "wedding coordinator" refused to show us an updated wedding invoice reflecting where all the money went despite multiple requests. We have continued to reach out to our "wedding coordinator" for assistance, but they have not responded to our emails or calls.

Further, once on site to check into our hotels (we originally scheduled a split-stay), we had to wait hours past the appointed time to get into our hotel rooms. This was not unique to us, as we would return to the lobby to see the status of our room and other guests were complaining and one may even yelling that this was "ridiculous to wait for the money he spent." I can't say he was wrong either. After we finally got settled into the second hotel, Sandals Negril, we were denied the ability to participate in one of the free water sports, even though it was the normal operating hours. Then at Negril, a staff member made an offensive comment about the way my body looked in a bathing suit. There was not one part of this trip that was "hassle-free" or "stress-free."

We are so saddened to not have had our wedding surrounded by our loved ones, now being unable to afford a wedding, spending many stressful hours in an office instead of enjoying a honeymoon, having money taken from us from this mega business, and being treated so poorly and so de-valued by Sandals Resorts. Please do not make the same mistakes we did!

Sandals Jamaica was the worst service that we have ever experienced at any hotel we have ever visited around the globe. Simply put, do not go.

We spent $7,000+ for our wedding anniversary trip to the “amazing Sandals” don’t waste your money and more importantly your time. Horrible experience.

We ordered a private candlelight dinner and paid extra for it. Only our appetizers were served and then our waitress disappeared and never came back for over an hour and we just left.

Other nights ordered a bottle of water at dinner we basically had to beg people to give us what we ordered. Water came at desert time. Same with drinks. We would order a drink at the bar it would not be delivered we would have to get up ourselves and go to the bar to pick it up

Lines are long, service is horrible. No one knows what they are doing. The staff is constantly pissed if you ask them for anything they look at you like you’re crazy.

Everyday we had to call front desk to ask for waters to our room and towels even though they would clean our room.

They have many different computer systems that don’t talk to each other no way to look up dinner reservations no way to book a trip you have to go to different departments to do everything.

They tell you you have a free photo shoot but then when you want to buy your pictures they cost $125 for the photo.

Everything possible that could have gone wrong did. But what upset us the most was the staffs horrible attitude.

All inclusive resort sounds nice but it’s basically a guaranteed disappointment. Trapped with horrible service and crap food.

I guess this is a great place for people who have never been on vacation before or if you’re looking for something worse than carnival cruise lines this will be perfect for you.

Oh and the Internet service was basically nonexistent so don’t plan on doing any work even if you buy their “premium Internet” service.

The overall resort facility were decent, but a standard Hilton in the US was the same quality. Nothing special.

Our new slogan for this trip is: Montego Bay no matter how much you pay, you always want to run away and you’ll never want to stay.