RRG Group Recenzje 464

Avoid RRG at all costs as they do not care about their customers at all. Some of the staff are just plain rude too which is not expected when purchasing such a high cost item. We ended up buying a brand new car from a different local dealer who were amazing from start to finish. I would not even consider buying from RRG in future as this is not the first time I have had a bad experience with them.

Had to update my review as they have decided to reply to my previous one as if everything was fine and sorted. Just for avoidance of doubt, they have carried the works without authorisation and practically risked my entire extended warranty for no reason. Also the "Ramp agreed with this" wasn't down to them but me contacting RAMP and they agreeing as long as the damn diagnostic was sent to them to begin with. They kept my car for several weeks with no compensation on petrol, without a car several days (had to borrow someone's vehicle when possible). Best part is that originally I got a car for a few days as a courtesy, but it was later taken away from me because "I shouldn't have had it in the first place". Bear in mind they weren't even able to identify what was the original cause of the issue, so unsure what this non entitlement of a courtesy vehicle was based on. In the end, for the entire issue, they acted like it was a gift from them to give me a brand new cable (they damaged my old one regardless when testing it).
On the same day I finally collected the car, drove to a dealership and sold it straight away and it was one of the best experiences ever to finally be free of RRGs and Mazda's issues. I simply couldn't trust they have repaired the vehicle to a good standard, the same way they managed to screw up a recall on my vehicle and damage the whole thing in the first place.
Unsurprising, see a lot of review for RRG Stockport based on similar issues and complete lack of ownership for their own created problems. Also the tactic of "contact Mazda if you have an issue" is their way of saying they don't want to deal with you, and no one will reply to you from Mazda UK's end anyway.
Avoid like the absolute plague, even more if you have an EV as these folks have no clue whatsoever

Only one star as I can’t award zero…

Went in today (to RRG Skoda Bolton) to get a first MOT on my less than three year old/still under warranty Kodiaq Sportline. Asked for wiper blades to be replaced pre-MOT to ensure a clean no-advisory sweep on a premium SUV that still looks and feels new. Was told it has “passed MOT”, but checking Gov. uk shows a failed MOT issued for wiper blades not adequately clearing windscreen, followed by an immediate no-advisory pass. Pointed out that I couldn’t believe what I’d read and asked how that could have possibly occured. This was followed by the worst customer service I’ve ever experienced from service advisor “John”, who showed no empathy whatsoever and didn’t see any issue with what I’ve accurately reported above.

Would strongly advise going elsewhere if you value the MOT integrity/history of your vehicle.

Have escalated to Volkswagen Group UK and Matthew Bowden at Skoda.

DO NOT BUY A ŠKODA FROM HERE I GOT A BRAND NEW ŠKODA ENYAQ HAD IT A WEEK SOMETHING COME UP SAYING SOMEIS WRONG SO TOOK IT BACK THE NEXT DAY ROB ON SERVICE IS A GREAT EMPLOYEE GOR ŠKODA BUT THE ONLY ONE WAS TOLD NEED TO KEEP IT AT FIRST DIDNT REALLY KNOW WHAT WAS WRONG AND HAD TO SEEK ADVICE FROM HEAD OFFICE THEN WAS TOLD IT NEEDS A NEW FRONT MOTOR REMEMBER THIS IS A BRAND NEW CAR THEN THE PART DIDNT COME THEN IT DID THEN I WAS TOLD IT WIULD BE DO GOT THE CEO INVOLVED WAS TOLD BE READY TODAY GUESS WHAT NO ITS NOT THET HAVR PARKED MY CAR UP OUTSIDE IN THE CAR PARK BEEN NOW TOLD MIGHY BE NEXT WEEK BUT THEY SAY THAT MOST WEEKS ITS NOW BEEN NEARLY 4 WEEKS
SO DO NOT BUY FROM HERE YOU HAVE BEEN WARNED.

THIS IS TO THE MANAGEMENT HERE I WILL BE COMING UP TO THE GARAGE AND I WILL BE OUTSIDE TELLING NEW CUSTOMERS TO NOT BUY FROM YOU AND WILL EXPLAIN HOW IVE BEEN TREATED BY YOU SO I WILL SEE YOU GUYS SOON THIS IS FOR ŠKODA Rochdale

this company is based on just getting you to buy a car then dropping you like a ton weight
i spent £33,600 on a c hr sport and from picking it up i couldn’t use it for 5 days they found faults on the tyres and admitted it was done on there premises promised me to fix them ,then charged me £100 ,whilst of the road they cost me £56 in taxis and a logistical nightmare
PLEASE DO NOT BUY AT RRG TOYOTA STOCKPORT

Absolutely terrible experience with RRG Rochdale. I felt they couldn’t wait to sell me a 19 plate 3008 for a little over £14500, offered me extended warranty which I took out. Bought the car in July 2024.since then, back in 4 times! New timing belt after a month, then it was drinking oil like nobody’s business, back in for that, ended up needing a new rocker cover. Needed a mot but had developed a knocking on the engine. While in for the mot they discover a faulty flywheel. Took some pictures and a video to show the warranty people, only now, it transpires that they need to inspect it, but this time, to do the same thing, they want to charge me £690 to strip the engine down to assess it. Once assessed if it’s not covered by warranty then it’s a repair and up to £3000 bill!
What the f is the point of the warranty?
Went in to speak to the service manager, useless, offered no help or advice at all, “ these things happen” was his less than useful argument. Just over 7 months I’ve had that car, 4 times in the workshop and now this. Salesman knew he was selling me a pile of shite, can’t look at me now, service is pathetic, got the money of me, let’s make some more and we don’t care about the customer at all. If you are thinking of buying from these, RRG in Rochdale then seriously think twice! They will rip you off big time, the customer is definitely not king here, Sharks and thieves!

Let me start by saying if you are willing to spend your money then Toyota Bury will let you spend it. However, this is as helpful as it goes.
I had a Toyota Corolla I bought from this dealership. After 18 months I decided to sell it and a salesman at the garage assured me they would buy it and to bring it in.
The car was immaculate, low mileage and full service history (serviced at Toyota Bury).
I had a day off work and arrived at the garage, the salesman in question and the manager looked over the car and offered me an insulting 12k. They then went on to say “We shouldn’t do this but We Buy Any Car will offer you £500 more if you take it there”. Bear in mind I purchased the car and had it serviced at Toyota Bury.
I eventually sold the car 3 days later to a Toyota dealership 200 miles away who paid 1.5k more than these untrustworthy guys and came and collected for free.
If you want a Toyato from a dealership, do yourself a favour and stay well clear from these people.🤔

I have since had a conversation with the different manager on the telephone who was very sincere and acknowledged there was an issue on their part and I would suggest speaking to a Mr TP if you require a genuine positive experience.

Theyve become a rip off for prices on parts every time you go for parts they seem to put the prices up inflation down interest rates down cost of living crisis on whicj rhese dealers capitalise and overall my guess not long before toyota becomes just like vw bank rupt

Poor customer service, I contacted Bolton Skoda to obtain when the Elroq will be available and what model
the sales man immediately wanted all my details, when I said not it's just enquiry he just put the phone down.
Very rude in my books.

Bought my first electric car from Danny at RRG Skoda Rochdale , excellent part exchange price and top service by Danny .

MY GOD WHAT A NIGHTMARE! My family bought into a MG ZS that's been nothing but a problem. We've been stranded at the charging station every sodding time we leave town. The staff at Stockport are RUDE AND INCOMPETENT. DO NOT DO BUSINESS HERE. Better to drive down to Bristol where the MG staff on the phone and in the garage know their job. My wife in tears and my baby crying on the side of the road was the only dependable results. RUN AWAY. We had to borrow a second vehicle (an old 2003 Landy Disco ) just so we could get to the market and hospital for babys appointments because Stockport was so unreliable at fixing MG problems. Eventually after getting stranded in Bristol, the MG mechanics figured it out, but we've been stuck with the bill for the rental to get us out of this mess that's totally MGs fault. In all my days of buying and driving, I've never been so shocked and disappointed. I invite MG Stockport to make this right so i can remove this and the other reviews I will be writing and posting anywhere i can find an audience.

Excellent customer service. I part exchanged my rav4 earlier this month, and could not have hoped for a better experience.Rob was outstanding-answered any queries, always did what he said he would when he said he would, left his mobile number so l could contact him at any time, and made the whole process straightforward. All the staff were friendly and welcoming and l could recommend this garage. I will certainly use them again.

Visit date: 10/01/2025
Full service: Toyota Yaris

I have been a long standing customer and regularly get my car serviced from RRG Bury, I chose to get my car serviced from main dealer as it gives me added peace of mind my car automatically qualifies for 12 months Relax warranty.

During my visit for a full service I mentioned I have issues with the seatbelt and the gearbox, I was told this is not covered under the warranty when it clearly states in the warranty literature the gear box and seat belt tensioners are covered.

I am absolutely disgusted how Toyota encourage you to get your car serviced from them and then do not honour any warranty work, as far I am concerned the Toyota Relax warranty is a scam in order for the dealership to charge higher prices and increase revenue.

I would like to speak to a senior manager at RRG and explain to me what is acutally covered by the warranty.

I have never claimed under warranty and would have thought the issues would have been addressed as a gesture of good will. I will now get my car serviced independently at a fraction of the price.

Overall very dissatisfied, I am a driving instructor and will be informing my fellow colleagues to not use Toyota, in fact most have moved to Kia’s and I will be doing this same.

Concerne RRG Cannes (suite de l'avis du 09/01/2025)
Comme indiqué dans le précédent avis, je me suis rendu sur le lieu de l'atelier dès l'ouverture et j'étais le premier client. J'ai développé fermement mais courtoisement mon ressentiment généré par la quasi impossibilité de prendre un RDV par téléphone. Mon interlocuteur de la réception atelier convient qu'il y a un problème et que cela nuit à l'image de la société. Il a été diligent. Mon véhicule a été pris immédiatement en charge et m'a été rendu 1h15 après, réparation faite.
Je note 3 étoiles et non pas 5 car le problème sérieux d'impossibilité de parvenir à une prise de RdV par téléphone subsiste.

We had a decent experience handing over our money to RRG Bury... but the aftersales service has been appalling from day one (and continues to be, 18 months on).
- they've tried to upsell by telling us work needs doing when it doesn't
- when we've raised this with them we can't get a consistent answer out of anybody (apparently because of call centres where staff don't have access to each other's notes)
- "goodwill gestures" for their mistakes, never actually materialise
- and to top it all off they've called me by my husband's name on every occasion they've contacted me (despite promising every single time that it'll be corrected on their system)

Excellent correspondence and customer service at its best. Traded in my own car for a new Toyota over the internet and everything went extremely smoothly and efficiently. The dealer went over the top to make sure we were happy and if everything was understandable.

I purchased my Toyota Aygo xcite last January when it came with its first MOT certificate. Today was the day of its service and MOT. The car was picked up from my home at 08.20 and arrived back with me just before 1pm. I received a film clip of the examination of the vehicle which proved there were no problems with my car. Thomas collected and brought my vehicle back to me and was a lovely person to deal with. Thank you all at RRG Bury Service Department.

We wanted to replace my car, we had previously used RRG Bury so we went back. Had an idea of what we wanted to buy. The salesman Daniel Gardner was very helpful, not pushing us at. We chosed a Kia Sportage & advised by Daniel to go for a test drive which we did. No pressure at all. The sale was made so easy. Lovely customer service.