Richer Sounds - Leicester Recenzje 

2454
Wynik TrustScore: 5 na 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 163 London Road, LE2 1EG, Leicester, Zjednoczone Królestwo

  • 0333 900 0043

5,0

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(2454)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 272

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First class support

Despite several changes to the system ordered Richer sounds were really helpful throughout the process

26 lutego 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Very pleasant and helpful

Very pleasant and helpful in placing my order. Thank you

24 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Excellent service

Excellent service, good communication, prompt delivery, happy to price match and even beat other competitors. Would certainly recommend.

12 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Experienced and helpful advice

Very good discussion with the branch manager before I made a purchase. He was well informed and gave good advice. Cost of tv and soundbar was fair but I would like to have been given the option of having packaging removed and system set up as well as disposal of old tv. Overall though, I think this is a good source fir electronics.

21 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

The customer service is so good it’s…

The customer service is so good it’s unreal. 6 years warranty on tv’s that are honoured without quibble. Wouldn’t give Curry’s the business if they were half the price and the last firm on earth.

19 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Excellent customer service

All the staff are very good especially Tony & Levi

19 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Professional & friendly.

Ordered item on line to be picked up at Leicester shop. I didn't look at opening times, so I turned up about 11 am the store was still closed but Seb let me in to pick my order up.

9 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great experience at Richer Sounds.

Great advice and help getting exactly what suited our needs.
The staff at Leicester were very friendly and knowledgeable. We will definitely be using Richer Sounds again.

9 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Good Service

Ordering Process simple. Good Value for Money. Communications and Service from Levi at the shop 5☆.

9 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Sonos purchase experience

Went into the store to view product and the members if staff were really welcoming and attended to me within 5 mins and it was the same over the phone and when I went to collect my items. Thank you team for a great customer experience.
The Sonos ultra arc and subwoofer 4 are really worth it. Need to download the app to change the equaliser setting though, which isn’t to bad in a digital world. But you Danny change locally. Sound quality is spot on and makes a great theatre entertainment system.
Easy to setup as well. Took me a couple of days to settle in with it.

7 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

Outstanding Service from Levi – A Credit to Richer Sounds Leicester

I don’t often write reviews, but Levi at the Leicester store truly deserves one. From start to finish, he went above and beyond to help me choose a new TV. I visited the store several times, and every single time Levi remembered me, picked up the conversation where we left off, and made the whole experience feel relaxed and personal.

He took the time to talk me through a wide range of TVs, openly discussing the pros and cons of each without ever being pushy. He really listened to what I wanted, showed me the exact features I was interested in, and never once tried to rush me or steer me towards something that didn’t feel right. His honesty and genuine approach built a level of trust you don’t often find in retail.

It was that trust and transparency that ultimately made me choose to buy from Richer Sounds and specifically from Levi. I even joked with him about a poor experience I’d had at John Lewis, where you expect service to go above and beyond, but unfortunately it didn’t. Levi completely exceeded those expectations without trying.

Outstanding customer service from start to finish. A real credit to the store and the brand.

9 stycznia 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

Good website and excellent guarantee

Good website and excellent guarantee. When I phoned the shop the guy I spoke to was very knowledgeable and helpful. Arrived 3 working days later and TV looks great.

6 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Confident shopping experience …

I visited your Leicester store with total confidence after all the on-line reviews and wasn't at all disappointed. The service I received was second to none from Jason senior advisor (I believe that was his name 'sorry')
I didn't feel pressured and was given great advice on TV products from a very knowledgeable advisor,
I ended up with a OLED TV..
Will definitely recommend R/Sounds to family and friends.

29 stycznia 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Great Service

Great Service
Staff very courteous and helpful

2 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

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