Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Zobacz więcej
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Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Zobacz więcej
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Zobacz więcej
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After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Zobacz więcej
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
163 London Road, LE2 1EG, Leicester, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Despite several changes to the system ordered Richer sounds were really helpful throughout the process

Odpowiedź od Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester
Excellent service, good communication, prompt delivery, happy to price match and even beat other competitors. Would certainly recommend.

Odpowiedź od Richer Sounds - Leicester
Very good discussion with the branch manager before I made a purchase. He was well informed and gave good advice. Cost of tv and soundbar was fair but I would like to have been given the option of having packaging removed and system set up as well as disposal of old tv. Overall though, I think this is a good source fir electronics.

Odpowiedź od Richer Sounds - Leicester
The customer service is so good it’s unreal. 6 years warranty on tv’s that are honoured without quibble. Wouldn’t give Curry’s the business if they were half the price and the last firm on earth.

Odpowiedź od Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester
Great company very helpful and know their onions always recommended

Odpowiedź od Richer Sounds - Leicester
Ordered item on line to be picked up at Leicester shop. I didn't look at opening times, so I turned up about 11 am the store was still closed but Seb let me in to pick my order up.

Odpowiedź od Richer Sounds - Leicester
Great advice and help getting exactly what suited our needs.
The staff at Leicester were very friendly and knowledgeable. We will definitely be using Richer Sounds again.

Odpowiedź od Richer Sounds - Leicester
Ordering Process simple. Good Value for Money. Communications and Service from Levi at the shop 5☆.

Odpowiedź od Richer Sounds - Leicester
Very knowledgeable staff who helped build a set up. Quick to send out quotes and easy to convert to an order and delivery was efficient.
Went into the store to view product and the members if staff were really welcoming and attended to me within 5 mins and it was the same over the phone and when I went to collect my items. Thank you team for a great customer experience.
The Sonos ultra arc and subwoofer 4 are really worth it. Need to download the app to change the equaliser setting though, which isn’t to bad in a digital world. But you Danny change locally. Sound quality is spot on and makes a great theatre entertainment system.
Easy to setup as well. Took me a couple of days to settle in with it.

Odpowiedź od Richer Sounds - Leicester
I don’t often write reviews, but Levi at the Leicester store truly deserves one. From start to finish, he went above and beyond to help me choose a new TV. I visited the store several times, and every single time Levi remembered me, picked up the conversation where we left off, and made the whole experience feel relaxed and personal.
He took the time to talk me through a wide range of TVs, openly discussing the pros and cons of each without ever being pushy. He really listened to what I wanted, showed me the exact features I was interested in, and never once tried to rush me or steer me towards something that didn’t feel right. His honesty and genuine approach built a level of trust you don’t often find in retail.
It was that trust and transparency that ultimately made me choose to buy from Richer Sounds and specifically from Levi. I even joked with him about a poor experience I’d had at John Lewis, where you expect service to go above and beyond, but unfortunately it didn’t. Levi completely exceeded those expectations without trying.
Outstanding customer service from start to finish. A real credit to the store and the brand.

Odpowiedź od Richer Sounds - Leicester
Great service , Jason in store was super helpful.
The Products I ordered then arrived next day.

Odpowiedź od Richer Sounds - Leicester
Good website and excellent guarantee. When I phoned the shop the guy I spoke to was very knowledgeable and helpful. Arrived 3 working days later and TV looks great.

Odpowiedź od Richer Sounds - Leicester
I visited your Leicester store with total confidence after all the on-line reviews and wasn't at all disappointed. The service I received was second to none from Jason senior advisor (I believe that was his name 'sorry')
I didn't feel pressured and was given great advice on TV products from a very knowledgeable advisor,
I ended up with a OLED TV..
Will definitely recommend R/Sounds to family and friends.

Odpowiedź od Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester
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