Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... Zobacz więcej
Reakcja na opinię
Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Zobacz więcej
Reakcja na opinię
Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Dane kontaktowe
163 London Road, LE2 1EG, Leicester, Zjednoczone Królestwo
- 0333 900 0043
5,0
Doskonała
2 tys. recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Perfect service
Perfect service. James helped me in my purchase, and couldn’t have been more helpful. Excellent service.
21 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant Customer Service
Brilliant Customer Service, went out of their way to help. Will be using Richer Sounds again, hopefully many times!
21 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Richer sounds are always at the top of…
Richer sounds are always at the top of their game. That’s why I keep going back
13 czerwca 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your wonderful feedback
Excellent service as always very…
Excellent service as always very knowledgeable and helpful.
20 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your wonderful feedback
Great experience
Great experience, super helpful staff in store. Levi's a great guy and a credit to the company. It's customer service like this that keeps us coming back.
20 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Amazing service as always from Richer…
Amazing service as always from Richer Sounds. That's why I always use them. Above and beyond.
19 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
An excellent service
An excellent service. Welcoming by the staff and knowledgeable. The price was as good and better than anywhere else.
19 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
Paul was great to deal with.
Paul was great to deal with.
Very helpful throughout the process.
Would have loved to provide 5 stars but unfortunately there was an issue with delivery which in turn delayed our install.
17 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your feedback and for taking the time to leave us a review.
We're glad to hear that Paul in our Leicester branch provided you with high quality service, but we were sorry to read that your delivery experience was not as expected.
If you wish to discuss this matter further, please contact our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Great price and service
18 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First class telesales
First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP discount, and gave me an accurate estimate on delivery. (Which was actually bettered.)
15 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your wonderful feedback
Great Advice For Creating A HiFi System & Supply The Kit
Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl and hear things I have never noticed before. Really pleased with the advice given to me and for Jason being able to interpret what I required and also keeping roughly to my budget. Shall definitely be back later in the year when I want to upgrade my turntable.
12 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your wonderful feedback
Paul at Leicester shop was most…
Paul at Leicester shop was most helpful. Even after I changed my floor speaker order .
He kept me up to date on the delivery date and times
9 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service
Excellent customer service, extremely knowledgeable, courteous and helpful with setup - this is the reason why you should visit a shop rather than buy online!
8 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Excellent service
Excellent service, staff were very helpful and knowledgeable, also price was very good, thoroughly recommend
Richer Sonds.
8 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Second-to-None
Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in one store of a product, and we had a perfectly sensible conversation without sales push. I now have my product.
7 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Wonderful advice and great service re a…
Wonderful advice and great service re a new TV and wall mount.
I’d tried various stores for a particular TV but they had no stock.
Leicester was the only store that suggested a slightly better model that was slightly more expensive.
1 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
It's great to come to an actual shop
It's great to come to an actual shop, staffed with actual people who are knowledgeable and passionate about the products. It's a breath of fresh air.
3 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Absolutely top notch service from Jason…
Absolutely top notch service from Jason ( as usual),
Superb advice and a great product to boot, cheers mate!
5 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Odpowiedź od Richer Sounds - Leicester
Thank you for your wonderful feedback
Excellent service and advice given
Excellent service and advice given , prompt delivery , very happy with my purchasing experience
5 sierpnia 2026
Odpowiedź od Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
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