Richer Sounds - Leicester Recenzje 

2440
Wynik TrustScore: 5 na 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Made many Hi Fi purchases from this company since 1990s, always good value and the 6 year warranty is a must. My latest buy was the Ben Q MacBook monitor, what a good screen it is, easy to set up and... Zobacz więcej

Oceniono na 5 z 5

After researching different tv’s, Richer sounds was recommended by friends. I was served by Paul, who was patient and talked through everything. All the staff have been great when I have had furthe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Phone answered promptly by knowledgeable salesman who guided me through the purchasing process. We arranged a delivery time and the product arrived on time.I had some issues with setting up Richer Sou... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 163 London Road, LE2 1EG, Leicester, Zjednoczone Królestwo

  • 0333 900 0043

5,0

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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5,0

Wszystkie recenzje

(2440)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23 886

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The Best!

Richard was excellent throughout : knew his stuff; followed up; and was genuinely concerned I had a great experience!

17 lipca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

I received knowledgeable and friendly…

I received knowledgeable and friendly advice about my television purchase from Levi and James. The advice has proved to be reliable having used the tv for a week I am very pleased with my purchase. Thank you Richer Sounds

16 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

First class service from Rich during…

First class service from Rich during purchase and when making a
phone calling back with some questions.

17 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Levi at Leicester shop was awesome

Levi at Leicester shop was awesome. Always a pleasure to spend my money at a place where they are honest and accommodating to the buyer needs and requirements.

15 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

Great service

They knew what they were talking about and offered a great price.

15 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

As usual...

As usual.... the team respond quickly to messages, they've bags of enthusiasm (with great product knowledge), they listen and they recommend without it turning into a pitch. I've been a Richer customer for years and I know what I'm going to get every time I head into the shop. Outstanding, again - thank you!

12 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

Good experience with Richer Sounds

Good telephone experience with Richer Sounds Staff ordered the product I wanted (Samsung Soundbar) delivered 3 days later, and very happy with everything.

11 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

To receive good advice about product

Great customer service and product knowledge. Levi was very welcoming and friendly.

11 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Great service provided by Richard

I phoned the national telesales phone line and the call was redirected to Richard at the Liecester shop. I knew which TV I wanted to purchase but had a few questions about the product, the price and the warranty. Richard was very helpful in all respects and processed my order very efficiently providing lots of useful additional information about the product and delivery process.
I have been a long standing customer of Richer Sounds and have always been impressed by the service I have received and this experience was as good as ever. Many thanks to Richard.

12 lipca 2026
Opinia niezależna
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Odpowiedź od Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Knowledgeable salesman

Knowledgeable salesman who gave honest opinions of products and didn't try to upsell the product. (Although I'd've been willing to be upsold some speakers!).
Offers explained properly.
Delivery went well.
Product better than expected.

10 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

All staff in Richer Sounds Leicester…

All staff in Richer Sounds Leicester branch were very helpful & understanding -when I had problems with the new TV Id purchased. I contacted the shop to discuss my problems. The stall were very attentive & understanding. They suggested their TV engineer to come to me & try to sort my difficulties. The above was prompt, coming out within the hour. He couldn't fix the problems . He reported back to Richer Sounds, saying the TV was not functioning properly. Richer Sounds arranges with me, to purchase a different model. This I did, with lots help from all the staff. I now have a perfect TV-working properly. Its fantastic-such a clear beautiful colour & sound. THANKS TO ALL-STAFF & MARK (engineer.)
I certainly recommend anyone of thinking of purchasing TVs or other related goods to use Richer Sounds.
M.A.Wardle. (Mrs.)

8 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Shop staff = shop owners, a guarantee they’ll do right by you

I was running late for a meeting so i popped into the Leicester shop to tell them my requirements and said I’d be back 90 minutes later. When I returned Levi had researched the options and presented to me his recommendations. He was spot on and I just knew his first choice of headphones met my needs and was well within my budget. But Levi ways not content that I had made the perfect choice until I had tried them out in the listening room.

Throughout the process Levi did not just exude knowledge, he was also extremely engaging and when he said pop back into the shop to tell him how a forthcoming holiday had gone I believe he genuinely meant it.

I have seen Which? reviews which laud the praises of Richer Sounds. Now I have experienced for myself their knowledge, enthusiasm and customer care I am now a lifetime convert to their brand.

8 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

Honest and expert opinion

I am aware that if you need an honest and expert opinion on a turntable and speaker set up, then you go to Richer Sounds, it's that simple. Paul was very knowledgeable and patient and informed me of the various set ups. Very pleased with the experience and purchase. Thank you RS.

8 lipca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

People company. Rare

People. Prices knowledge. Respectful. Professional. Friendly. Can do attitude.
(Leicester branch and telephone)

17 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Was really happy with order to…

Was really happy with order to delivery, staff were very polite and helpful, explained everything what I needed to know so was very pleased.

2 lipca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

Fantastic people that know what they…

Fantastic people that know what they are talking about. Well done Richer sounds Leicester

24 czerwca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Outstanding Service.

I needed a 32" television. Small beer for for a store packed with high end equipment. I was treated as if I were spending thousands!
Incredible service, and, of course, I ended up with a superb little telly at a great price.

29 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Excellence in action

Well please with both web service and also the staff when i went to pick up my ear bus the following day in store. The staff were very polite, Professional and cuteous.

29 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Super helpful and informative staff

Super helpful and informative staff, took the time to explain the reasons behind my purchased goods in a way that didn't just feel like a sales pitch!

27 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

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