Richer Sounds - Leicester Recenzje 

2454
Wynik TrustScore: 5 na 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 163 London Road, LE2 1EG, Leicester, Zjednoczone Królestwo

  • 0333 900 0043

5,0

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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5,0

Wszystkie recenzje

(2454)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 272

Napisz recenzję
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Oceniono na 5 z 5

Great advice before I ordered

Great advice before I ordered. Arrived as promised. Cannot recommend Richer Sounds enough.

17 marca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 4 z 5

I think I met with Sebastian who was…

I think I met with Sebastian who was helpful and accommodating. It was unfortunate that I was unable to view the product I bought in the shop. Nevertheless I am happy with the service I received and to date the product.

16 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks very much for taking the time to leave your review and it was great to read your comments about Sebastian and the product itself. I’m sorry you weren’t able to view the exact model in store on the day, but I’m glad this didn’t detract too much from the overall experience.

If there’s ever anything we can help with in future, or if you’d like to discuss your system further, please don’t hesitate to get in touch with us at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Leicester Branch - Outstanding

Superb service from Richard in the Leicester branch. Took the time to understand my requirements, demo stuff and piece my system together for me. He was also on hand for some follow up email advice about which subs to look at. How refreshing to be able to go and talk to a passionate expert face to face rather than just rely on online sales. Great business. Highly recommended. Thank you

15 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

A great company to do business with

A great company to do business with. The sales man was very knowledgable and we agreed a good price for the television I purchased. The transaction was completed on a Sunday afternoon and the tv was delivered on the Tuesday.
A great company to do business with.
Thank you.

22 czerwca 2025
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Odpowiedź od Richer Sounds - Leicester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Top team at Richer Soundsp

I had a number of very helpful telephone conversations with members of staff prior to our visit but the service we received from Richard was of the very best
Richard was friendly, overwhelmingly knowledgeable and patient. At no time did we feel that we were being sold anything but nonetheless ending up spending perhaps three times as much as we anticipated. We have no doubt that what we bought best served our needs. We'll be back and will recommend Richer Sounds unreservedly to others.

14 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

I made three visits to the shop

I made three visits to the shop. First to explore the possibility of purchasing a projector TV. Second to clarify a few technical details and place an order. Third to pick up the item when it had arrived. On each occasion the staff were very well informed and helpful. I got the advice I needed and got a much better result than I would have if I’d just chosen something online. The item - a Hisense laser projector has exceeded expectations in terms of a) meeting my requirements; b) ease of set up; and c) providing an excellent home cinema experience.

12 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review!

Oceniono na 5 z 5

Just the advice I needed !

I spoke to Jason who was professional, helpful, knowledgeable, understood my requirements and offered a solution which I was pleased to accept.

11 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Price matched

Price matched, quick delivery.

8 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

New TCL 75” TV

I had already researched the TV I wanted, and went to Richer Sounds Leicester, who had the joint best price, but also provided a 6 year guarantee, which was clearly the best available. I was served by Richard, who previously sold me some Hi-fi separates. The service I received was first rate.

7 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Outstanding guidance from Jason at The store

Wanted a sound system that we could feel when playing music. Jason went that extra mile recommending what setup we would need and taking time in the experience room to listen to different sets of speakers to the amp that he had suggested. We couldn’t be happier and they look great too.

5 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

LEICESTER lads did it again. New tv is mint

I was on the market for a 50 inch tv for the living room. I spoke to a person over the phone. Who was extremely helpfull. I was after a TCL or any reccomendation. I was very pleased to be offered a display model tv from last year with a considerable discount. And also a reccomendation for a brand new hisense. I had a day to mull it over and i received information via mail. But i decided on a samsung q90f. I was amazed by how fast everything came together. As after talking to someone on the phone again who was extremely helpful the tv i was after was on offer and was delivered to me the next day! In time for a meet up with friends. The delivery slot was great and so was the drivers and the after care team. Great stuff. Richer sounds are stellar.

4 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

Ordering from the Leicester branch was…

Ordering from the Leicester branch was really straightforward. The stereo was delivered as promised. Sadly it had a fault. The store was understanding, sympathetic and efficient. A replacement arrived the very next day. I nor understand why Richer Sounds are ranked so highly and they will now always be my first port of call.

2 marca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Always a quality experience in the Leicester store

Dealt with by Seb who was courteous and professional and friendly. Always a good experience at Richer Sounds Leicester.

1 marca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

First class support

Despite several changes to the system ordered Richer sounds were really helpful throughout the process

26 lutego 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

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