Richer Sounds - Leicester Recenzje 

2515
•
Wynik TrustScore: 5 na 5

5,0

163 London Road, LE2 1EG Leicester, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Went into Leicester branch with not much knowledge about what i needed for my turntable set up to leaving with everything I needed including , turntable , amp and speakers. Jason gave me the best opti... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very good advice, much patience as there was a glitch on my phone during payment, sorted efficiently. Bought the more expensive model (Pro ject Debut Carbon Evo 2) as figured I could have hunted for t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic service & advice from Richer Sounds in Leicester. We've used this shop multiples times and no matter who we've dealt with the quality of the service and the advice (i.e. what to buy & what n... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great customer service by James, rare these days! We felt genuinely listened to, everything was explained really well and we were really happy with our purchase, especially the great quality and pric... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. również w kategorii:
  3. Sklep RTV
  4. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 163 London Road, LE2 1EG, Leicester, Zjednoczone Królestwo

  • 0333 900 0043

5,0

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(2515)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24 562

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Easy to deal with

Very helpful when dealing directly on the phone to the local shop. ordered Friday pm came following Monday.

18 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Richard & Levi were both very helpful

Richard & Levi were both very helpful, friendly & professional.
I am very happy with my purchase & the work the guys put in to order it in for me.

16 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Having now dealt with 2 different…

Having now dealt with 2 different stores, l am truly blown away with the old fashioned service and care given by richer sounds. Brilliant, couldn't be better absolutely well done

15 czerwca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Fantastic Service

I dealt with Sebastian and Jason, there expertise and knowledge was exceptional. Fantastic advice and gave me the best options. I will never go anywhere else, always the best products at the best price. Very happy, thank you Sebastian & Jason

20 maja 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Excellent knowledgeable staff

Excellent knowledgeable staff
Best service

13 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Great experience at the Leicester store…

Great experience at the Leicester store also price matched cheaper store really knowledgeable staff and great delivery guys really appreciate your hard work thank you for everything. Ian. Swinfield.

9 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Just great

Just great. That's it

15 grudnia 2025
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Amazing service from Richer Sounds

As always with Richer Sounds, I received top service from Jason at Leicester branch when buying some Sonos products. He price matched some expensive gear no problem and arranged delivery very promptly, all safely packaged up.

7 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Great service

Great service, got the advice and product I wanted and was very well treated in Leicester. Many thanks Levi.

6 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

My go to place for hifi.

I’ve now shopped at Richer’s sounds for at least 20 or so years.ive bought tv,cinema amp,speakers 4k Blu-ray player,headphones and my Cambridge amp,streamer,record player and Wharfdale speakers and just recently a new Klipsch subwoofer.i only keep going back because the level of service,knowledge and customer care really is second to none.ive introduced other family members and friends.well when you get great service,great prices and 6 yr guarantee on a lot of items,it even offers a vip membership which is free to join and very worth while.
In most shops they have listening rooms which gives you a chance to hear your kit before you buy(when you give them notice)give them a try,you will not be sorry and you’ll keep going back just like I do.well done richer sounds !

6 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Great help for a 67 year old technophobe …

Great help from the staff over the phone, explaining everything that I needed to know about the set up I was interested in, absolutely brilliant price for both the turntable and cd player/amp which were both "unboxed" but pristine

5 czerwca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 3 z 5

Delivery Disappointment

I was disappointed that the product I bought on the 29th May was not available for me to take home on the day ie available in store. However I chose a next day delivery for which I paid a fee. Unfortunately the sales assistant entered the wrong day. I had to ring the store to get a refund of the delivery fee. I was told the delivery would now be Tuesday, A DPD operative texted me to say he was coming on Monday but I had not left my porch door open that day. I went on the DPD website and selected to pick up my item from one of their lockers (Yeep) as I live very close to DPD warehouse. They would nor send me the code for the locker. I complained to Richer Sounds who said they would contact DPD delivery team. A Richer Sound employee rang me up on the Thursday to say DPD would deliver the next day. I therefore left my porch door open. It was delivered OK the next day. Please improve your delivery process but I commend you for sorting it out quickly.

4 czerwca 2026
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Odpowiedź od Richer Sounds - Leicester

Thank you for your feedback, although I was very sorry to read that it wasn't a great experience due to some human error initially and the courier letting things down further.

Whilst I'm glad the colleagues managed to resolve things, I wanted to assure you that we do take such issues seriously and will of course investigate with both the store and DPD, in the meantime I will arrange for our customer service team to contact you directly and put matters right..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Fabulous as always

Always the best advice and service from Richer Sounds. Wouldn't shop anywhere else. These guys not only know their stuff but are 100% genuine in the information given. Levi served us today and was fantastic. Thanks

3 czerwca 2026
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Odpowiedź od Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Richer Sounds Leicester…

The member of staff was absolutely excellent. Told him what we wanted and he sorted us out very quickly. He took us through to a better product and answered all of our questions with ease

2 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

Quality assured

Awesome hdmi cable that realy does put cheaper cables to shame, well worth the purchase

2 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thank you for your wonderful feedback

Oceniono na 5 z 5

Always fantastic service and products

We telephoned the Leicester branch and spoke with Richard about what we wanted and he was so helpful, polite and reassuring. A real personal touch and so refreshing in today's modern life. He recommended the sound bar that we purchased. He advised us that it had a discount on it, which was also a bonus!

We went online to order it and that was easy and straightforward. We were blown away that it arrived the very next day!

We love the sound bar - perfect for our needs and great quality. We are totally satisfied and return time and time again to Richer Sounds. You are a very special business in many ways and we are delighted to support you whenever we can.

2 czerwca 2026
Logo Richer Sounds - Leicester

Odpowiedź od Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

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