Richer Sounds - Exeter Recenzje 2944

Wynik TrustScore: 5 na 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Zjednoczone Królestwo

  • 0333 900 0061

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Excellent service from Richer Sounds Exeter and a great deal too!

Mark was really helpful and kindly gave me a gift voucher in lieu of speaker cable discount. He was very pleasant and helpful on the phone and the Monitor Audio Silver 100 7G are ridiculously good for the money sounding more like speakers at twice the price.

8 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 5 z 5

I’m a serial customer to Richer Sounds

I’m a serial customer to Richer Sounds. This is because I know the item I want will be very good at a very reasonable price - especially when their warranty cover is so good and quibble-free. Customer Service over the phone is fantastic - very patient and knowledgeable so you feel you’re being advised by a friend who knows their stuff.

16 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Came in for a TV wall bracket

Came in for a TV wall bracket. Goood advice given and, not the most expensive bought but the right product, was

11 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Oceniono na 4 z 5

Helpful advice although the set up at…

Helpful advice although the set up at home for the speakers proved time consuming and trickier than awe had imagined.

8 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Dear Mr Fisher,

Thank you for your feedback, it's great to read you found the stores advice helpful of course but I'm sorry that you experienced some set up difficulty once at home with your purchase.

Our sales colleagues are always here to help of course so in the event of technical difficulty simply give the store a call and we'll do our best to resolve the problem over the phone to begin with. In the meantime I will arrange for the branch to follow up and offer any help you need..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Excellent customer service

Excellent response to problem with my loudspeaker. Reported fault on phone line and when I went to shop they had been fully briefed on my complaint and were ready to replace my device without further explanation

10 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thank you for your wonderful feedback

Oceniono na 5 z 5

Amazing service

Amazing service. Purchased TV some time ago but had not finished the room it was going in. Once installed I found it was not right for what we needed. The team in Exeter exchanged it without any issues. Cannot speak highly enough of the Manager and his staff. Very pleased with the new TV.

10 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent Customer Service at Richer Sounds

What a great place Richer Sounds is! Very friendly staff and nothing is too much trouble.

Good interaction with all staff and Nick has been superb with each visit and purchase. Well done Exeter!

10 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Oceniono na 5 z 5

I knew the model of TV I wanted

I knew the model of TV I wanted, and I knew RS were offering a very good deal. So, that is where I shopped. I have had a radio off you some years ago, and knew your service was excellent. The bonus for us was, parking behind your store and delivery. Plus we could also purchase the same day a new TV wall bracket. Delivery was very professional, with a telephone check, call made to me to ensure packaging was undamaged, whilst the delivery team were at my property.

7 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 5 z 5

Great Place

Guy who helped me made the process easy and clear
Resolved a minor issue with efficiency
Would highly recommend

7 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Buying tv

Very helpful friendly staff
Excellent service

6 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Perfect viewing experience

To be able to view a good selection of OLED tvs showing normal television program's side by side and not a uhd 4k video on a loop. Top notch knowledge and information from staff and no high pressure selling and of course a great price with a good warranty back by themselves

5 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

The speed of service and next day…

The speed of service and next day delivery of two packages withing 24 hours was astonishing. A hiccup of my own making in setting up the equipment was all that marred the unpacking but eventually all went well and very first use proved successful. Cannot fault Richer Sounds' service and afterservice from an email request I queried when I wrongly thought some parts may have been 'missing'! Well done!!!

5 stycznia 2026
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Odpowiedź od Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

The shop manager helped me load up as…

The shop manager helped me load up as he could see I wasn't feeling well during my visit. He was a staff member down and was rushed off his feet but still very polite and helpful. Thank you! Purchase an LG TV, wall bracket, and a Pro-ject turntable.

5 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent and knowledgeable service

Excellent and knowledgeable service. Staff are friendly and take their time with you. After sales service is also excellent

3 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your wonderful feedback

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