Richer Sounds - Exeter Recenzje 2954

Wynik TrustScore: 5 na 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days... Zobacz więcej

Oceniono na 5 z 5

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep Hi-fi
  2. Sklep RTV
  3. Sklep TV

Napisane przez firmę

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Dane kontaktowe

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Zjednoczone Królestwo

  • 0333 900 0061

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Place

Guy who helped me made the process easy and clear
Resolved a minor issue with efficiency
Would highly recommend

7 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Oceniono na 5 z 5

Buying tv

Very helpful friendly staff
Excellent service

6 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

Perfect viewing experience

To be able to view a good selection of OLED tvs showing normal television program's side by side and not a uhd 4k video on a loop. Top notch knowledge and information from staff and no high pressure selling and of course a great price with a good warranty back by themselves

5 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Oceniono na 5 z 5

The speed of service and next day…

The speed of service and next day delivery of two packages withing 24 hours was astonishing. A hiccup of my own making in setting up the equipment was all that marred the unpacking but eventually all went well and very first use proved successful. Cannot fault Richer Sounds' service and afterservice from an email request I queried when I wrongly thought some parts may have been 'missing'! Well done!!!

5 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Oceniono na 5 z 5

The shop manager helped me load up as…

The shop manager helped me load up as he could see I wasn't feeling well during my visit. He was a staff member down and was rushed off his feet but still very polite and helpful. Thank you! Purchase an LG TV, wall bracket, and a Pro-ject turntable.

5 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 5 z 5

Excellent and knowledgeable service

Excellent and knowledgeable service. Staff are friendly and take their time with you. After sales service is also excellent

3 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your wonderful feedback

Oceniono na 5 z 5

Went old school and phoned up richer…

Went old school and phoned up richer sounds. Sorry forgot who I spoke with but helped me purchase a new TV and wall mounting bracket with ease.
Great service and great TV. Not my first time using richer sounds and certainly won't be the last.

3 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Great experience

They offer an experience which is becoming rarer in the UK. The ability to speak to someone who is knowledgeable and able to negotiate and offer solutions without being hindered by their own company rules.

2 stycznia 2026
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Oceniono na 5 z 5

Ben Was very helpful

Ben Was very helpful, and even carried my new speakers to my car

27 grudnia 2025
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 5 z 5

Popped in for advice about headphones

Popped in for advice about headphones, then acted on it.
Very pleased with the recommended headphones and the service from the Exeter branch in advising then helping me to buy them.
A happy ( returning ) customer!

29 listopada 2025
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your 5 star review!

Oceniono na 4 z 5

Very helpful in the shop to set up and…

Very helpful in the shop to set up and demo the hi-fi system I was looking at.
Took the speakers home on the Saturday and the vinyl player turned up on the Monday a day early.
Very happy with the service and system I purchased. Thank you

3 stycznia 2026
Oceniono na 5 z 5

They know their stuff

We bought a turntable, amp, speakers, CD player and TV and found the staff at Exeter to be so helpful and knowledgeable. Steve could answer any questions and we went along with his recommendations based on our budget. Highly recommend and unlike at some shops, they know what they're talking about.

30 grudnia 2025
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thank you for your wonderful feedback

Oceniono na 5 z 5

Was served by Mark in the Exeter store…

Was served by Mark in the Exeter store who cold not have been more helpful. Gave loads of advice and did not pressure sell. As a result purchased a television and a soundbar. This is my third purchase from this store and would certainly use them again.

9 stycznia 2026
Opinia niezależna
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

Really good service

Good value, and really helpful with a couple of questions. Quick response and product delivered the following day with Dpd which is reliable where I live. Happy with bew hi fi separates

31 grudnia 2025
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Oceniono na 5 z 5

New TV

Amazing service from Steve. Went in to buy a new TV. He dis lots of research for the TV that Irequired. I got the measurements wrong. Went back he found a TV with better spec. Delivered the next day. Brilliant TV. Thank you Steve

30 grudnia 2025
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Oceniono na 3 z 5

I opted to do click and collect

I opted to do click and collect. The guys in the shop were great but overall it took 4 working days to arrive. Way outside your SLA. It made me wonder about the point of having a shop that carries no stock. In my case I would have been much better having it delivered directly.

23 grudnia 2025
Logo Richer Sounds - Exeter

Odpowiedź od Richer Sounds - Exeter

Dear Mr Harvie,

I'm so sorry to read that there was a delay on your click and collect order, which should have been ready the next working day for collection. We class Monday to Friday as working days for such orders, explained in the checkout.

From investigation there was an internal error on our system which delayed the order by a day but because it was then the weekend, this meant 4 calendar says until the item was available.

Please accept my sincere apologies for what happened, we have since dealt with the issue and will make sure we review the systems to prevent this reoccurring. In the meantime, our customer service team will contact you directly to resolve the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Oceniono na 5 z 5

Top notch service.

Steve at this branch was excellent. He price-matched the product I wanted without quibble. The product arrived promptly. Great service

30 grudnia 2025
Oceniono na 5 z 5

I bought a TV and decided to add…

I bought a TV and decided to add surround sound to the system. I called and and spoke to a gentleman named Steve at the Exeter office. He absolutely went above and beyond, finding me the perfect setup and looked through the best deals for me and made a great saving against every other retailer.
Richer Sounds customer for life.

29 grudnia 2025

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej