trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who d... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Zobacz więcej
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I did not have to wait too long to be connected to a member of the team. Once I provided the email address the voucher was located immediately they recent the voucher and I received it straight away.... Zobacz więcej
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Our dinner was very good. There was a very limited menu but what was served was wonderful. We were greeted warmly by the staff and made to feel very welcome, unlike some restaurants that support RL... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Napisane przez firmę
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Dane kontaktowe
Zjednoczone Królestwo
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Średnia
25 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Spa and afternoon tea
The hotel staff were helpful. The pool and facilities were excellent. Afternoon tea was lovely.
22 lipca 2026
Odpowiedź od Red Letter Days
Hi Nicola,
Thank you for your review we really appreciate it.
We're so happy to hear you enjoyed your stay, and that all elements of it were to your liking.
Anelisa was extremely helpful
Anelisa was extremely helpful - they weren't able to solve my direct problem due to the supplier themselves but went out of their way to make sure I could do something else.
8 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for your kind feedback, Stephanie! We’re delighted to hear that our team went above and beyond to help. It’s great to know they were able to find an alternative option for you and make sure you could still enjoy your experience. We really appreciate you taking the time to share your positive experience.
Great day out already booked it again…
Great day out already booked it again .easy to do staff where nice let you take photos
4 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you so much for your lovely review, Bev! We’re delighted to hear you had such a great day out and that you’ve already booked with us again. It’s wonderful to know you found the booking process easy and the staff friendly and helpful. We’re also glad you had plenty of opportunities to take photos and capture some great memories.
Odpowiedź od Red Letter Days
Thank you for your kind review, Christine! We’re delighted to hear that you found our service reliable and punctual. We really appreciate your feedback and look forward to helping you again!
Excellent service from the staff and…
Excellent service from the staff and management. One tiny niggle, the piped music could have been softer, otherwise we had a great time.
4 sierpnia 2026
Odpowiedź od Red Letter Days
HI David,
Thank you for your review we really appreciate it.
I am glad you had a could time, and that the staff and management provided excellent service.
Great unusual gift ideas for special occasions
I knew what I was looking for so it was easy to find. It arrived on time and the presentation was great. It looks like a super thoughtful gift and I’m very happy with it.
31 lipca 2026
Odpowiedź od Red Letter Days
HI Tracey,
Thank you for your review.
I am so glad to hear you had a good experience, both in booking and the event itself.
The meal we wanted to have and which…
The meal we wanted to have and which the donor intended was not possible because there are virtually no partipating restaurants in Norfolk, and none near us. Booking process rather tortuous.
28 lipca 2026
Odpowiedź od Red Letter Days
Thank you for sharing your feedback, Kati. We're sorry to hear that you were unable to find a participating restaurant that suited your location and that the booking process was more difficult than expected.
We understand how disappointing it can be when an experience doesn't match the expectations of the gift giver or recipient. Your feedback regarding the availability of participating venues and the booking journey is valuable, and we'll share it with the relevant teams as we continue to improve our service.
If you need any assistance with your voucher, please feel free to contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we'll be happy to look into your options.
Odpowiedź od Red Letter Days
Thank you for your lovely review, Denize! We're so pleased to hear the voucher is a birthday present, and we hope the recipient has a fantastic time enjoying their experience. We hope it makes for a truly memorable celebration!
Red Letter voucher purchased experience unavailable in UK!
Red Letter voucher purchased but when tried to use it all the dates where booked up. So the car experience was not available anywhere in the UK. We then transferred it to a pub voucher, and the day before the restuarant booking, they phoned and said they no longer accepted Red Letter Vouchers. The expiry date was 3 days later. So the large valued voucher was lost. Totally worthless. DONT BOTHER
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to face availability issues with your original experience, followed by the restaurant no longer accepting the voucher so close to its expiry date.
This is certainly not the experience we want for our customers. We'd like the opportunity to look into what happened and see if there's anything we can do to help. Please email our dedicated team at trustpilot@redletterdays.co.uk with your voucher details and a copy of your review, and we'll be happy to investigate this further.
We appreciate you bringing this to our attention and hope we can assist in resolving your concerns.
Very Average
1. The entrance was full of litter
2. They couldn't find my booking
3. Seated 8 people that came in after me before me
4. The Steak was not Wow just nice
The waiters were good and looked after us well and the desert was very good.
Value for money but not a fantastic night only good.
3 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback Robert. We’re sorry to hear that your experience did not fully meet your expectations. We appreciate you sharing the details regarding the arrival process, booking issues, and the overall experience. We’re pleased to hear that the waiting staff looked after you well and that you enjoyed the dessert.
We would like the opportunity to look into your concerns further. Please contact our Customer Services team at trustpilot@redletterdays.co.uk with your booking details and any further information you would like us to review, and we will be happy to assist.
-Eddie
I have had several difficulties in…
I have had several difficulties in actually booking and using the red letter day website, however after speaking with agent Nokuthembela via live chat everything was resolved in a very timely manner and sorted out, helping me to go from feeling quite stressed (as i was booking a gift for someone else) to having everything done in a couple of minutes, leaving me a happy customer :-)
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback Stuart. We’re sorry to hear that you experienced difficulties while trying to book through our website, but we’re delighted that our team was able to step in and resolve everything quickly and efficiently.
We understand how important it is for gift bookings to go smoothly, and we’re pleased to hear that our support helped turn a stressful situation into a positive experience. Thank you again for your feedback, and we hope the recipient enjoys their experience!
-Eddie
Whilst the person I dealt with was…too rushed
Whilst the person I dealt with was helpful, they rushed me too much, obviously they have deadlines, but I was really confused and they confused me more by not explaining fully what I should do, couldn't do, would be able to do... The end result was helpful, but I did have to ask them to slow down, which they eventually did.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback Pam. We're pleased to hear that the outcome was ultimately helpful, but we’re sorry to hear that the conversation felt rushed and left you feeling confused. We understand how important it is that customers feel fully supported and have a clear understanding of the options available to them.
We appreciate your comments regarding the pace of the conversation and thank you again for your honest feedback, and we hope to assist you again in the future.
-Eddie
Do not bother with Red Letter Days.
Do not bother with Red Letter Days.
I was given a voucher worth £144, then paid an extra £6 to upgrade it to a £150 Red Letter Days voucher for an overnight stay for two with dinner, bed and breakfast.
The reality is completely different. Once you receive the voucher, you are given a choice of hotels, but almost none of the decent hotels are actually covered by the voucher. You are then expected to pay a surcharge, often up to £200 extra, just to get a room — and in many cases this only includes breakfast, with dinner no longer included despite what the voucher suggests.
To make matters worse, when you check the hotel’s own website, the rooms are often cheaper than booking through Red Letter Days. So you are not getting a deal, a discount, or any added value.
If someone wants to buy you a Red Letter Days voucher, they would be far better off simply giving you the money towards a hotel booking. You will have more choice, pay less, and avoid the restrictions and extra charges.
I genuinely do not understand what benefit Red Letter Days provides. The experience feels misleading, poor value, and far more complicated than it needs to be. Save your money and book directly with the hotel instead.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback Joe. We’re sorry to hear that your experience with redeeming your voucher did not meet your expectations. We understand your frustration regarding availability, additional charges, and the booking process. Our aim is always to provide a wide range of experiences and clear information, and we appreciate your comments as they help us understand where improvements may be needed.
We would like the opportunity to look into your specific experience and see if there is anything we can do to assist. Please contact our Customer Services team directly at trustpilot@redletterdays.co.uk with your voucher or booking details, and we will be happy to review this further for you. We’re sorry again for the disappointment caused and hope we have the opportunity to help resolve your concerns.
-Eddie
Odpowiedź od Red Letter Days
Thank you for your lovely feedback Andrew. We're delighted to hear that you had a great experience. It’s wonderful to know you enjoyed your time at the booking.
We really appreciate you taking the time to share your comments.
-Eddie
The gift of a Red Letter Day made my…
The gift of a Red Letter Day made my Birthday special. The Gin and jive cruise from Poole Quay was fabulous, The weather was great((2nd September 2026) Everything went to plan,the staff were great and the live music was amazing. Boarding the vessel with a complimentary glass of Gin and mixer was a nice way to start our leisurely sightseeing trip around poole Harbour and the islands.
2 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you so much for sharing your wonderful feedback with us, Nigel! We are thrilled to hear that your Gin and Jive cruise from Poole Quay made your birthday so special. -Maddie
It was a fun day out
2 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you so much for the amazing feedback, Jonathan! I am so happy to hear you had a fun day out with your voucher. -Maddie
Easy to book delicious afternoon tea
Received this as a gift. Easy to book our afternoon tea which was delicious. Will use re letter days to send a gift in future.
2 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you so much for your lovely review, Fergy! We are thrilled to hear that you received your gift, found it easy to book, and enjoyed a delicious afternoon tea. -Maddie
Odpowiedź od Red Letter Days
Thank you so much for the fantastic review! I am so pleased to hear you had a great experience. -Maddie
Reinstated voucher
Hi, I had misplaced a voucher I got as birthday present. It was expired over 2 years. I could not to extend it, but after I contacted customer service it was reinstated with deduction.
I am very happy with solution as I still can get something after far away from expiry date.
Many thanks.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for the amazing feedback, Barbara! I am so pleased to hear you had a great afternoon tea experience. -Maddie
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.