I purchased a voucher for paddle boarding on Loch Lomond and was unable to book this online as your system would not allow me to check availability or call to book. I used your chat facility and Tony... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who d... Zobacz więcej
Reakcja na opinię
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Zobacz więcej
Reakcja na opinię
I did not have to wait too long to be connected to a member of the team. Once I provided the email address the voucher was located immediately they recent the voucher and I received it straight away.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Napisane przez firmę
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Dane kontaktowe
Zjednoczone Królestwo
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Średnia
25 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Red Letter Days
Thank you so much for the fantastic review! I am so pleased to hear you had a great experience. -Maddie
Reinstated voucher
Hi, I had misplaced a voucher I got as birthday present. It was expired over 2 years. I could not to extend it, but after I contacted customer service it was reinstated with deduction.
I am very happy with solution as I still can get something after far away from expiry date.
Many thanks.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for the amazing feedback, Barbara! I am so pleased to hear you had a great afternoon tea experience. -Maddie
It was very clear and easy to book our…
It was very clear and easy to book our chosen west end show.
2 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you so much for your wonderful review, Pauline! We are thrilled to hear that you found the booking process clear and easy for your West End show. -Maddie
Had the phone number but it was…
Had the phone number but it was unavailable. Wanted to speak to an actual person not AI.
My problem got sorted eventually but it did take a long time.
1 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your feedback, Eileen. We're sorry for the delay and the difficulty you had reaching our team, but we're so glad to hear your problem has been successfully resolved. -Maddie
Red Light to this Con!
Love to give it no stars, absolute con. They list a number of hotels as part of their Two Night Premium Escapes. Click on any of them you get a small icon and the word Loading... but it never does, doesn't matter how long you wait or how often you try. Wouldn't touch them with a bargepole. Believe they are now part of Moonpig - this will adversely affect their brand!
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for sharing your feedback with us, Peter and we are very sorry to hear about the frustration you experienced while trying to browse our hotel options for the Two Night Premium Escapes voucher. We completely understand how disappointing it is when a website freezes or fails to load, especially when you are trying to plan a getaway. That is definitely not the standard we aim to provide.
To help us investigate this technical glitch with the hotel listings and get this sorted out for you, please reach out to our dedicated team at trustpilot@redletterdays.co.uk. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. -Maddie
Ideal for my 7year grandson as he loves…
Ideal for my 7year grandson as he loves cars so much.
27 czerwca 2026
Odpowiedź od Red Letter Days
Thank you for your lovely feedback, Davinder. We're delighted to hear that you found the experience to be the perfect gift for your grandson, especially with his love of cars.
We hope he has a fantastic time and creates some unforgettable memories. Thank you for choosing us for such a special gift.
Odpowiedź od Red Letter Days
Thank you for your wonderful feedback. We're delighted to hear that you had a perfect experience.
We appreciate you taking the time to share your review and hope you enjoy many more memorable experiences with us in the future.
Bought a driving experience for my Husband
Bought a driving experience for my Husband for Christmas only to find out once he tried to book , it has been downgraded .
No customer service number just a ridiculous chat that has limited hours .
Avoid any bookings with this company .
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
We're sorry to hear about your experience, Kellie. We completely understand how disappointing it must have been to find that the driving experience did not meet your expectations, especially as it was purchased as a Christmas gift.
We’d like the opportunity to look into what happened and review the details of your booking. Please contact our team directly at trustpilot@redletterdays.co.uk with your voucher or booking information, and we’ll be happy to assist.
We also appreciate your feedback regarding our support channels and will take your comments on board as we continue to improve our customer experience.
I asked for a refund
I asked for a refund, a little over the time limit, due to not being able to access the offices on a late Sunday pm. Next day, I had a power cut so no access again. Next day, I 'chatted' with AI, a little confusing at first, but eventually with a real person who was really helpful and I finally was able to negotiate a full refund. So thank you Nahmia and RLD.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for sharing your experience, Catherine. We're pleased to hear that, despite the initial difficulties, our support team was able to assist and help resolve your refund request.
We appreciate your patience throughout the process and are glad that our team could provide the support you needed. We'll be sure to pass on your kind feedback to the team member who helped you.
Thank you for choosing Red Letter Days and for taking the time to leave your review.
Wonderful Experience
Staff were great and friendly. They couldn’t do enough for you. They made the whole experience something to be remembered. Food was great. From the time we arrived it all felt so special.
1 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your wonderful feedback, Lorraine. We're delighted to hear that you had such a memorable experience and that the friendly service helped make your visit feel so special.
It's fantastic to know that you enjoyed the food and felt well looked after from the moment you arrived. We appreciate you taking the time to share your experience and hope you enjoy many more memorable moments with us in the future.
Great way to give a present
Great way to give a present. In my experience - a retirement present.
1 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your lovely feedback, Graeme. We're delighted to hear that you found our vouchers to be a great way to give a retirement gift.
We appreciate you choosing us to be part of such a special occasion and hope the recipient enjoys their experience.
Odpowiedź od Red Letter Days
Thank you for your positive feedback, Piper. We're delighted to hear that you found our website easy to navigate and that redeeming your voucher was simple.
We appreciate you taking the time to share your experience and hope you enjoy your experience.
Great Customer Service great online call with your…
What a great online call with your customer service agent thank you Anelisiwe , so kind and caring 👌😀
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for your wonderful feedback, Michael. We're delighted to hear that you had such a positive experience with our customer service team.
We're pleased that you found the support kind and caring. Thank you for taking the time to share your experience, it means a lot to us.
Odpowiedź od Red Letter Days
Thank you for your lovely feedback. We're delighted to hear that you found the process easy and that your delivery arrived quickly.
We appreciate you taking the time to share your experience and hope you enjoy your voucher.
The attractions I attended were great
The attractions I attended were great. However, the booking process with the vouchers was certainly not straightforward and very convoluted, in the end I had to make telephone calls to confirm my attendance.
31 lipca 2026
Odpowiedź od Red Letter Days
Thank you for your feedback, Alan. We're delighted to hear that you enjoyed the attractions you attended and had a positive experience once booked.
We're sorry to hear that the voucher booking process was not as straightforward as expected and that you needed to make additional calls to confirm your attendance. We appreciate you sharing this feedback, as it helps us identify areas where we can improve and make the redemption journey smoother for our customers.
Thank you for taking the time to share your experience.
Odpowiedź od Red Letter Days
Thank you for your lovely feedback, Ben. We're delighted to hear that you found the voucher simple to use and enjoyed your 5-star hotel experience.
We appreciate you taking the time to share your review and hope you enjoy many more memorable experiences with us in the future.
The experience was a gift to my son.
The experience was a gift to my son and although he has not yet taken up the drive he is very excited about it.
29 lipca 2026
Odpowiedź od Red Letter Days
Thank you for your lovely feedback. We're delighted to hear that your son is excited about his experience, and we hope he has a fantastic time when he takes part.
We appreciate you choosing us for such a special gift and hope it creates a memorable experience for him.
Incredible service and very generous…
Incredible service and very generous discount offer. Tickets arrived by post with 48 hours, so impressed.
31 lipca 2026
Odpowiedź od Red Letter Days
Thank you for your wonderful feedback, Maxwell. We're delighted to hear that you were impressed with our service, discount offer, and the quick delivery of your tickets.
We really appreciate you taking the time to share your experience and are pleased we could make the process a positive one. We hope you enjoy your experience!
Red Letter Days is not fit for purpose
Red Letter Days is not fit for purpose. After approx 4 online chats, wasting about 2 hours of my time, I have finally been able to book an experience. The advisors I have spoken to have been very helpful so I have no complaints about them. I will definitely NOT buy any further vouchers and will certainly not recommend anyone else buy them either. My voucher was for £96 and we have booked Slug and Lettuce bottomless brunch. This has used up all credit on my account. However, to book direct with them would only have cost £68. A complete rip off in my opinion. My partner bought this for me for Christmas. He has apologised so many times over all the hassle of trying to book this (even though none of it is his fault).
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
We're sorry to hear about the difficulties you experienced while trying to redeem your voucher, Carolyn. We understand how frustrating it must have been to spend so much time arranging your booking, especially when it was intended to be a special gift.
We're pleased to hear that our advisors were helpful in assisting you and appreciate you recognising their efforts. We also value your feedback regarding the booking process and pricing, and we'll share your comments with the relevant teams as we continue to review and improve our service.
Thank you for taking the time to share your experience, and we're sorry that this occasion did not meet your expectations.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.