Stayed 2 nights at Albrighton Hall Hotel near Shrewsbury. We had a very relaxing time in super surroundings . Bedroom very comfortable as we'd ordered a superior room. Food menu in the restaurant wa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Murder Mystery event was 1st class. We thoroughly enjoyed it. The actors were marvellous and the other guests at the event on our table were fab. What wasn’t fab was the hotel that we chose to go... Zobacz więcej
I cannot believe how awful this company are. I have been trying to contact them via phone to no avail. Then tried the chat. Seemed to be getting somewhere. Then I was sent emails from different peop... Zobacz więcej
Reakcja na opinię
The facilities that we attended ‘Belfry Spa’ in Cambridge were dirty, smelly and completely run down. The hotel was pleasant and lunch was nice. The gym facilities were poorly equipped. But the bigges... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Napisane przez firmę
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Dane kontaktowe
Zjednoczone Królestwo
- tellusmore@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,6
Średnia
24 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Its the perfect gift
Its the perfect gift, it came in a beautiful sturdy box, so pleased with it. Would definitely recommend Red Letter Days, so much choice
4 maja 2026
Odpowiedź od Red Letter Days
Hi Janet,
We're happy to hear that the gift and its presentation were perfect! Thank you for recommending our experiences; we appreciate your positive feedback and are glad you found great choices.
Once again, thank you for your awesome feedback!
Red Letter Days
Odpowiedź od Red Letter Days
Hey Sol,
We're happy to hear that our product is easy to use, affordable, and reliable for you. Thank you for your positive feedback!
Once again, thank you for your awesome feedback!
Red Letter Days
Absolutely incredible
Absolutely incredible! My company got me the red letter days experience as a birthday gift, I ended up swapping the original gift and only had to add an additional £40 to it, the experience was absolutely amazing! Booking process was so easy and using the voucher was even easier! Such a lovely memorable day!
4 maja 2026
Odpowiedź od Red Letter Days
Hi MK,
We're glad you enjoyed your experience and found the booking process easy. It's great to hear you created a memorable day with the gift. Thank you for sharing your positive feedback!
Once again, thank you for your awesome feedback!
Red Letter Days
terrible from start to finish
terrible from start to finish. Non existent customer service, awful website, messed around, no communication. AVOID
13 marca 2026
Opinia niezależna
Perhaps the most complicated system to…
Perhaps the most complicated system to dissuade you from actually spending a voucher. Waste of time, and sadly, someone elses money
5 maja 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Hi Phil,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you found the voucher redemption process complicated and frustrating. That’s not the experience we want anyone to have, especially when the intention is to make it simple and enjoyable to book a special experience.
We appreciate that clarity and ease of use are important, and your comments about the system feeling difficult to navigate will be shared with the relevant teams so we can review where improvements can be made.
If you would like us to look into your specific voucher and help you through the process, please contact us at tellusmore@redletterdays.co.uk with your voucher number and a contact telephone number, and we’ll be happy to assist.
Kind Regards
Red Letter Days Team
Good but with reservations.
Having booked we got our 'voucher' the problem was we could only go on certain days/times and the days were difficult as we work.
26 kwietnia 2026
Odpowiedź od Red Letter Days
Hi Nick,
Thank you for taking the time to share your feedback.
We’re pleased to hear that overall your experience was a positive one, though we’re sorry to hear that the availability options made it difficult to arrange a time that suited you.
We understand how frustrating it can be when booking dates and times don’t align easily with work or other commitments. Availability is set by the experience provider, and while we aim to offer as much flexibility as possible, this can sometimes limit the options shown at the time of booking.
That said, your feedback is really valuable and will be shared with our experience partners as we continue working to improve both availability and clarity around booking conditions.
If you need any help checking alternative dates or exploring other options on your voucher, please feel free to contact us at tellusmore@redletterdays.co.uk with your voucher number and a contact telephone number, and we’ll be happy to assist.
Kind Regards
Red letter Days Team
Had a lovely day at port Lyme zoo…
Had a lovely day at port Lyme zoo with afternoon tea
Thanks to red letter day
All very easy staff were great
3 maja 2026
Odpowiedź od Red Letter Days
Hi Elaine,
We're happy to hear that you had a lovely day at the zoo with afternoon tea! We appreciate you mentioning the great staff and ease of your experience through Red Letter Day.
Once again, thank you for your awesome feedback!
Red Letter Days
It was a beautiful place,and a very…
It was a beautiful place,and a very enjoyable afternoon.
3 maja 2026
Odpowiedź od Red Letter Days
Hi Rita,
We're glad you enjoyed your visit and found the place beautiful. Thank you for sharing your enjoyable afternoon experience with us!
Once again, thank you for your awesome feedback!
Red Letter Days
Odpowiedź od Red Letter Days
Hi Jacqueline,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that you had difficulty booking online and that it took so much time and effort. That’s understandably frustrating, especially when you’re trying to arrange something special.
We appreciate you letting us know, as issues like this shouldn’t get in the way of a smooth booking experience. Your feedback will be shared with the relevant teams to help us review and improve the online booking process.
If you’re still unable to make your booking, we’d be happy to help directly. Please contact us at tellusmore@redletterdays.co.uk with your voucher reference number and a contact telephone number, and a member of our team will assist you as quickly as possible.
Kind Regards
Red Letter Days Team
Choosing the experience is easy, getting it less so
Choosing the experience with Red Letter Days is the easy bit.........then you enter the maze.
Red Letter Days is not the operator, so it has zero influence on the product . It sells you a voucher towards a product , which may change.
I bought a voucher for a Police Car drive. I had to redeem my voucher to the operator . I was offered lots of extras , which was not unexpected. The voucher price could have tripled.
I had then bought "another" voucher. I struggled to find the product on the operators website.
I am now waiting to see what I will be "offered" to use my voucher.
The concept of vouchers is good, sadly the implementation is poor . What started out as a pleasant though is now tainted by the hassle of trying to actually book it and the operator trying to relieve me of more money for extras.
6 maja 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Hi Chris,
Thank you for taking the time to share your experience in such detail.
We’re really sorry to hear that what started as an exciting idea has become frustrating when it came to redeeming and booking your experience. We completely understand how disappointing it can feel when the process is not as smooth or transparent as expected, especially when additional options or upgrades are introduced by the experience provider.
Red Letter Days works with a wide range of trusted experience partners, and while we don’t operate the experiences directly, we do appreciate how important it is that the booking journey feels clear, fair, and enjoyable from start to finish. Your feedback about the difficulty finding availability and the feeling of being pressured into extras has been noted and will be shared with our partner teams so it can be reviewed properly.
We would really like the opportunity to look into your specific booking further and help wherever we can. Please could you contact us at tellusmore@redletterdays.co.uk and include your voucher number and a contact telephone number so we can investigate this for you in more detail.
Kind Regards
Red Letter Days Team
Whittlebury Hall
Whittlebury Hall
We could not use the swimming pool until 4:00pm. We were sat around waiting. Dinner was at 6:30pm and was dreadful. Really poor 3 course meal.
Banging and shouting in the corridors until 2:30am and then hoovering began at 7:00am - so no sleep had.
This cost £200 and was not worth the money.
3 maja 2026
Odpowiedź od Red Letter Days
Hi Susie,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience at Whittlebury Hall did not meet your expectations, particularly as this was intended to be a relaxing and enjoyable break.
We understand how frustrating it must have been to be unable to access the swimming pool until 4:00pm, leaving you waiting for a significant part of the day. We’re also disappointed to hear that the evening meal did not meet the standards you expected, and we appreciate your comments regarding the quality of the dining experience.
In addition, we sincerely apologise for the disruption caused by noise in the corridors late into the night and early morning housekeeping activity, which clearly impacted your ability to rest and enjoy your stay.
While Red Letter Days works with a range of experience partners, we take feedback such as yours very seriously and would appreciate the opportunity to investigate this further directly with the venue.
Please could you send your voucher number and any additional booking details (tellusmore@redletterdays.co.uk) to so that we can look into this matter with the partner involved.
Kind Regards,
Red Letter Days Team
Very helpful
Customer Service was very helpful in solving my issue. Thank you.
6 maja 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Hi Martin,
We are happy to hear that our customer service team was able to help resolve your issue. We appreciate you taking the time to share your feedback.
Once again, thank you for your awesome feedback!
Red Letter Days
Terrible experience
Terrible experience, I was not able to re-deem the voucher that was purchased for me as a present. When I spoke to the customer service chat was told that I would need to go back to the store. The voucher was purchased a little over a year ago from WH Smiths so I can not go back to the shop!! I tried to explain that the shop is no longer there but no solution provided. Really disappointing, I would definitely not recommend.
6 maja 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Hi MHK,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointing experience trying to redeem your voucher.
We truly regret the frustration this caused and appreciate you bringing it to our attention. Feedback like yours helps us improve the way we support our customers going forward. If you would like us to review your specific voucher case further, please reply to this email and we will be happy to assist.
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The Red Letter Days Team
Odpowiedź od Red Letter Days
Hi Susanne,
We're happy to hear that your experience was excellent from beginning to end. We appreciate your positive feedback!
Once again, thank you for your awesome feedback!
Red Letter Days
Would not recommend
Most of the activities are selected dates and days of the week, which really limits the choices.
I had to contact the event/activity as red letter days help was difficult to contact.
We had fun but would have been better to contact direct rather than go through red letter days.
I checked to book direct and it seemed cheaper too!
I would avoid.
2 maja 2026
Odpowiedź od Red Letter Days
Hi Alex,
Thank you for taking the time to share your feedback about your recent experience. We’re sorry to hear that parts of the process did not meet your expectations, and we appreciate the opportunity to reflect and improve. We’re pleased to hear you still enjoyed the activity itself, but we understand the booking experience fell short of what you should expect from us.
What we are doing about it:
Improving clarity on availability
Easier customer support access
Price transparency review
Stronger partner guidance
Please feel free to email us at (tellusmore@redletterdays.co.uk) with any additional details, and our team will investigate this carefully and explore how situations like this can be improved going forward.
Kind regards,
The Red Letter Days Team
Great support from Anelisa
Great support from Anelisa today on the chat function. Issue with my voucher which was resolved without fuss and a credit voucher sent via email within minutes. Thank you
6 maja 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Hi K,
We're happy to hear that the voucher issue was resolved quickly through our chat function. We appreciate your feedback and are glad the credit voucher was sent promptly. Thank you!
Once again, thank you for your awesome feedback!
Red Letter Days
Good service.
2 maja 2026
Excellent day out at the Cricket at the…
Excellent day out at the Cricket at the Oval.
All staff polite, helpful, knowledgable.
Booking process really easy, direct with Surrey CCC who sent fully explanatory emails
1 maja 2026
Odpowiedź od Red Letter Days
Hi Tony,
We're happy to hear that you had an excellent day at the Oval! It's great to know that our staff were polite, helpful, and knowledgeable. We appreciate your positive feedback regarding the easy booking process and informative emails.
Once again, thank you for your awesome feedback!
Red Letter Days
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.