My 'walk over the O2' experience was absolutely fantastic and from the moment it began to the end we felt at ease. It was well organised, well paced, (we never felt rushed or felt we were hanging arou... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Impossible to register the number. Not to be recommended at any price. Gave up and booked direct afternoon tea, sitting having had tea,the manager of Wivenhoe Hotel is also trying to register the... Zobacz więcej
The gift of a Red Letter Day made my Birthday special. The Gin and jive cruise from Poole Quay was fabulous, The weather was great((2nd September 2026) Everything went to plan,the staff were great and... Zobacz więcej
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First the spa , that l booked did do it anymore , than trying to get through to red letter was l joke no phone number ? Only on line it took a few days to to get through it took a few... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Napisane przez firmę
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Dane kontaktowe
Zjednoczone Królestwo
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Średnia
25 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service
Easy purchase, arrived on time and unfortunately when didn't work out as planned, a refund was organised swiftly and with minimal fuss. Would definitely recommend.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for the fantastic review, MJ. We are delighted to hear that your purchase was smooth and arrived right on time. Even though things didn't go quite as planned, we're glad our team could handle your refund swiftly. -Maddie
The staff at novetel were very helpful…
The staff at novetel were very helpful and polite. The food was presented well and tasty
2 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your review Darren. We're delighted to hear that the staff at Novotel were helpful and polite, and that you enjoyed the food. It's great to know the presentation and quality of the meal met your expectations. We appreciate your feedback and hope to welcome you again soon.
-Emily
Easy to do
The red letter day was a gift
But from start to finish with the gift being sent on it was easy to do.
9 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your review Stephen! We're so pleased to hear that, from receiving the gift through to booking your experience, the whole process was easy and straightforward. We hope you had a fantastic time and appreciate you taking the time to share your feedback.
-Emily
Simple booking procedure
Simple booking procedure, no problems at all, excellent day out
8 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you so much for taking the time to leave such a lovely review, Paul. We are thrilled to hear that you found the booking process simple and that you had an excellent day out! -Maddie
Odpowiedź od Red Letter Days
Thank you so much for your wonderful review Sandra! I am really pleased to hear that you enjoyed the tour and had a great time. -Maddie
We received a voucher for a two night…
We received a voucher for a two night break as a wedding present. We had a terrible time trying to book on the website and tried desperately to speak to someone but to no avail. We would choose a hotel that looked nice on the website but trying to open it to find out information, we just got a blank page and a circle saying 'loading'. It wasn't just once, it was every hotel we tried. After trying to explain to the bot we gave up, I phoned my friend and asked her if she could come over and bring her laptop, we were using our phones, and we had it booked in about 3 minutes. Maybe it was using the phones?
We had a lovely 2 day break in Scarborough but it would have been better to be able to speak to someone.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for your review Linda. We're delighted to hear you enjoyed your two-night break in Scarborough.
We're sorry to learn about the difficulties you experienced when booking and appreciate how frustrating it must have been to encounter loading issues on your phone and be unable to speak with someone directly for assistance. Your feedback regarding the mobile experience and customer support has been noted and will be shared with the relevant teams.
Thank you again for your feedback, and we're pleased your stay was enjoyable once the booking was completed.
-Emily
6 Course & Cocktail Feasting Menu London Steakhouse
Excellent meal, waiter service great. Excellent deal. Cocktail yummy. Food fab.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for the amazing review, Dowd! I am thrilled to hear you had a lovely time and enjoyed the food and cocktails. -Maddie
Absolute rip off
Absolute rip off. Steer clear !!!! Had a lunch time 3 course meal for a voucher value of £89.99 and you actually get the £21 meal offered by the restaurant. They then have the cheek to add 12% service charge to the £89.99.
8 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for sharing your feedback with us. We are really sorry to hear that your recent dining experience did not live up to expectations and that you were unhappy with the value. We would love the opportunity to look into this for you and help make things right. Please reach out to us at trustpilot@redletterdays.co.uk, so our dedicated team can assist you. -Maddie
Anelisa was really helpful sorting out…
Anelisa was really helpful sorting out an extension to my voucher
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for sharing your great review, Derek! We are thrilled to hear Anelisa could help with extending your voucher. -Maddie
What an ABSOLUTE SCAM
What an ABSOLUTE SCAM! My friend spent £49.99 for a gift for me. I picked the gift and paid an extra £30 but when I clicked the ‘Check Availability’ and ‘Call to Book’ NEITHER link worked! Red Letter said I could have the extra £30 but NOT the original £49.99 WHICH IS ILLEGAL as it was unable. They couldn’t just give me the number to ring and just kept disappearing AVOID AT ALL COST! Just go direct to the gift you want!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for your recent feedback. We're very sorry to hear about your experience and can appreciate how frustrating this must have been, especially after you had already paid an additional amount towards your chosen experience.
This certainly isn't the level of service we aim to provide, and we'd like the opportunity to investigate what happened with the booking links and the advice you were given regarding your voucher balance.
So that we can look into this in more detail and review the circumstances of your booking, please contact our Customer Support team at trustpilot@redletterday.co.uk with your voucher details and any relevant correspondence. We'll ensure your concerns are reviewed thoroughly.
Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
-Emily
they make you pay to extend the validity of your voucher
This has to be the most difficult to use system I have ever come across. You have to Google to get a phone number and when you ring it all you get is a message saying "We don't do phone calls"! On top of that, I had so much trouble trying to make head or tale of how the system operates that I had to extend the validity of my voucher. They charged me £20 for the privilege! AVOID!!!!!
22 czerwca 2026
Odpowiedź od Red Letter Days
Thank you for sharing your feedback with us, John. We are really sorry to hear about the frustration you experienced trying to contact our support team and navigate the voucher. We completely understand how disappointing it is to feel stuck and to incur unexpected extension fees. We would love the opportunity to look into this for you and help make things right. Please reach out to us directly at trustpilot@redletterdays.co.uk, so our dedicated team can help further. -Maddie
The customer assistant I spoke to…Nokwethemba
The customer assistant I spoke to on the chat was very helpful and dealt with my query very quickly and efficiently. Thank you so much
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for sharing your wonderful review, Karen! I am thrilled to hear our customer service team could help with your query. -Maddie
I couldn't activate my voucher that I…
I couldn't activate my voucher that I wanted to exchange with two others, Nokuthmbola was extremely helpful, went above and beyond and did everything for me
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you so much for taking the time to share your experience. We are thrilled to hear that Nokuthmbola went above and beyond to help you sort out your vouchers. -Maddie
Very poor booking process.
The booking process for my experience was really frustrating for the following reasons.
As you start the process you are directed to redeem your voucher, this is straightforward. Once you have done this you are then directed to Gordan Ramsey restaurant website. Once on the site I selected the experience and the date I wanted to go. The next step to confirm the booking was a payment page and herein lies the issue. There was nowhere on this page to input my voucher details and it just wanted card details.
I contacted Red Letter days to explain the issue and after a week of. Communicating with chat bots and emails, I finally was given a contact number for the restaurant to make the booking by actually getting to speak to someone.
If you are selling an experience it shouldn't be this difficult to make the actual booking.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to explain what happene Richard, and we’re sorry the booking process was so frustrating. We completely understand how disappointing it must have been to follow the steps provided, only to reach a payment page where there was no clear way to use your voucher.
Having to spend a week going back and forth before finally being given a contact number for the restaurant is certainly not the straightforward experience we aim to provide. We really appreciate you highlighting this, as feedback like yours helps us identify where the booking journey can be improved. We’re glad you were eventually able to get the booking arranged, and we hope you had a great time at the restaurant despite the difficult start.
-Eddie
Loved it
Loved it. Everyone was so friendly. The dogs were well looked after and clearly loved swimming. Great belated Christmas present.
8 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your lovely feedback Lynne. We’re so pleased to hear you had such a great time and that the friendly atmosphere made the experience even more enjoyable. It’s wonderful to hear the dogs were clearly so well cared for too. Thanks again for taking the time to leave your feedback.
-Eddie.
Really enjoyed our time at Stopham…
Really enjoyed our time at Stopham Vineyard. The tour and tasting was very interesting and informative. The lunch at a nearby pub was excellent but sharing the day with others on the tour made it even better! We all had a great time for a few hours in the sun. A great day.
8 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for sharing such a lovely review MT. We’re so happy to hear you had such a great time at the experience you booked and enjoyed both the tour and tasting. It sounds like the excellent lunch and good company made the day even more special. We appriciate you taking the time to leave your feedback.
-Eddie
I would like to know why
I would like to know why when registering my visit to the Shard to finalise the booking l had to pay an extra £7.00 there was no explanation why or what it was for can you please explain this to me
1 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your feedback Sharon. We’re sorry for the confusion around the additional £7 charge and appreciate you getting in touch about this. We understand that any extra cost should be clearly explained at the time of booking.
We’d be happy to look into this for you and clarify what the charge relates to. Please contact us directly at trustpilot@redletterdays.co.uk with your voucher and booking details so we can investigate this further.
-Eddie
Odpowiedź od Red Letter Days
Thank you for taking the time to leave your feedback Annie. We’re so pleased to hear you had a fantastic spa day and found it to be such good value. We hope you enjoyed every moment and look forward to helping you plan another relaxing experience in the future.
-Eddie
Olwam was very helpful sorting out my…
Olwam was very helpful sorting out my queries on red letter days. Thank you
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for your kind feedback Melissa. We’re delighted to hear that our team was able to help with your queries and make everything a little easier. This is always the service the strive to provide and we appriciate you leaving your review.
-Eddie
It was easy to redeem the voucher for…
It was easy to redeem the voucher for our chosen activity & there was a good selection of activities to select from
31 lipca 2026
Odpowiedź od Red Letter Days
Thanks so much for your kind words Sue. We’re really pleased to hear that redeeming your voucher was nice and easy and that you found plenty of activities to choose from. We hope you had a fantastic time and find another experience to enjoy with us in the future!
-Eddie
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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