trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who di... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Zobacz więcej
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Our dinner was very good. There was a very limited menu but what was served was wonderful. We were greeted warmly by the staff and made to feel very welcome, unlike some restaurants that support RL... Zobacz więcej
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I had a fantastic time at the murder mystery event! i hadn't been to an event like this before and wasn't sure what to expect, The atmosphere was brilliant the actors did a great job of bringing the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Napisane przez firmę
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Dane kontaktowe
Zjednoczone Królestwo
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Średnia
25 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A lovely day a lovely station a nice…
A lovely day a lovely station a nice cream tea
13 sierpnia 2026
Odpowiedź od Red Letter Days
Hi Pat,
Thank you for your review we really appreciate it.
I am so pleased to hear that you had a lovely day, and that both the station and the cream tea were lovely also. This is what we hope for every time.
The tea was perfect thanks but the…
The tea was perfect thanks but the staff was a little over stretched as there was a wedding just at the same time
6 sierpnia 2026
Odpowiedź od Red Letter Days
Hi Linda,
Thank you for your review we really appreciate it.
I'm glad to hear that the tea was perfect, and I am sorry to hear the staff were overstretched. We really do appreciate all feedback, so we can always look to improve.
The afternoon tea was wonderful because…
The afternoon tea was wonderful because I phoned them and arranged the date and time. The booking with Red Letter online was a nightmare!
6 sierpnia 2026
Odpowiedź od Red Letter Days
Hi Michael,
Thank you for leaving a review.
I am sorry to hear that your booking with ourselves was a nightmare, this is never the experience we would like for our customers to have. If you would like to share you thought more with ourselves please do at this email address - trustpilot@redletterdays.co.uk
Odpowiedź od Red Letter Days
Hi Customer,
Thank you for leaving a review.
I am sorry to hear you found it very confusing. If you would like, if you contact us here - trustpilot@buyagift.com we can look to try and clear things up and assist you.
Easy to book experience
Easy to book experience.
Staff at Spa day were very friendly and professional . Lunch was very tasty.
A very relaxing enjoyable treat ❤️
9 sierpnia 2026
Odpowiedź od Red Letter Days
Hi E W,
Thank you for your review we really appreciate it.
We are so glad to hear that it was easy to book, the staff at the spa were friendly and professional, that you enjoyed the lunch and had the relaxing treat you were looking forward to.
Needed help and agent very helpful to…
Needed help and agent very helpful to clear issue
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for your review Peter! We're delighted to hear that you received the help you needed and that our agent was able to quickly and clearly resolve your issue.
We truly appreciate your feedback and are glad we could provide a positive experience. If you ever need any further assistance, we're always here to help.
-Emily
Odpowiedź od Red Letter Days
Thank you for the great review Colin. I'm pleased to hear you found everything well-organised and informative. Your feedback is greatly appreciated.
-Emily
Seeing beautifully restored work in…
Seeing beautifully restored work in locomotives in a good environment.
5 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your feedback Mrs Thompson. We're delighted to hear that you enjoyed seeing the beautifully restored locomotives and that the environment added to your experience.
We appreciate you taking the time to share your thoughts and hope you have many more memorable days out in the future.
-Emily
Adaptable voucher
Beinh able to changenwhat we wanted to do was the best bit. My fiance didn't want a spa day. Waddesdon Manor was a great day out, some where we had talked about for ages
12 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your lovely feedback Suzanna. We're so pleased to hear that you were able to exchange your experience for something that suited you both better. It’s wonderful that you enjoyed your day out at Waddesdon Manor, especially as it was somewhere you’d been wanting to visit for so long.
We appreciate you taking the time to share your experience and hope to help create more special memories in the future.
-Emily
Afternoon Tea
We were very happy with our afternoon tea experience at Barnett Hill Hotel, near Guildford. It was one of the hottest days of the year but the room where we were seated was air conditioned and cool. We had a very friendly and attentive waiter.
The food on offer was tasty. One of us has a nut allergy and was fully catered for.
My only gripe, coming from cream tea country, was the strawberry jam to go with the scones. It was a jelly not a jam and could have been any flavour really but it didn't particularly detract from the experience which I would overall recommend.
12 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your lovely feedback Alison. We're delighted to hear that you enjoyed your afternoon tea experience and that the team helped make your visit comfortable, even on such a warm day. It's also great to know that the nut allergy requirements were catered for so well.
-Emily
So frustrating and zero customer support.
So frustrating!!! Extremely difficult to pin a voucher date down because of very limited search criteria. We really wanted an afternoon tea around Stratford-upon-Avon on a certain date but with no date search option it was impossible to find. Settled on Hatton Court Gloucester in the end and redeemed my voucher for.... Another voucher! Then you have to go to another link to select a date, and it's at that point that the website gives up with the spinning timer waiting for date options to come through. Tried the online support but that's just a useless AI which answers every question apart from the one you want, and forget being able to speak to a human. Hopefully a negative review here will kick someone into action. I'm very grateful for the voucher gift but will be making it known that it's a case of "Thanks, but no thanks" in the future. The cynical part of me wonders if the whole process deliberately confuses people so they don't bother to actually spend the vouchers 🤨
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback Stuart. We're really sorry to hear about the difficulties you've experienced when trying to redeem your voucher and book your afternoon tea experience.
We understand how frustrating it must have been to search for a suitable location and date, only to encounter technical issues during the booking process. This is certainly not the experience we want for our customers. We're also sorry to hear that our online support tools did not provide the assistance you needed.We'd like the opportunity to investigate this further and help resolve the issues you've encountered. Please contact our team at trustpilot@redletterdays.co.uk with your voucher details and any screenshots or additional information you may have regarding the booking error. We'll ensure a member of the team reviews your case and assists you directly.
Thank you again for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.
-Emily
Managed to find something suitable as a…
Managed to find something suitable as a gift
Confirmation of gift arrived very quickly
5 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your review Elaine! We're so pleased to hear that you were able to find a suitable gift and that your confirmation arrived quickly. It's great to know the process was smooth and efficient for you. We appreciate your feedback and hope to help you find the perfect gift again in the future!
-Emily
Odpowiedź od Red Letter Days
Thank you for your review Karen! We're delighted to hear that you found our purchasing system very easy to use. It's great to know that arranging a gift was a smooth and straightforward experience. We hope the recipient loves their gift, and we really appreciate you taking the time to share your feedback.
-Emily
Tea for Me !
Loved it Very friendly and knowledgeable London borough Bird and Blend workshop !
7 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your wonderful review Robin! We're delighted to hear that you loved the Bird & Blend workshop in London Borough. It's great to know that the team was friendly and knowledgeable, helping to make your experience both enjoyable and informative. We really appreciate you taking the time to share your feedback and hope to welcome you back to another workshop soon!
Impossible to register the number
Impossible to register the number. Not to be recommended at any price.
Gave up and booked direct afternoon tea, sitting having had tea,the manager of Wivenhoe Hotel is also trying to register the gift.
Looks as though we shall have to pay for the tea ourselves …… what a disgrace.
Hardly any choice in choosing an establishment for the said tea, have travelled miles for the nightmare.
Does not deserve one star, but unable to leave a review without it. This is a Red letter day venue.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Red Letter Days
Thank you for taking the time to share your feedback Sue. We're sorry to hear that your experience did not meet your expectations.
We'd like the opportunity to look into this further and see how we can help. As we are unable to access account details through Trustpilot, please contact our team at trustpilot@redletterdays.co.uk with your voucher details and a brief summary of your concerns.
We look forward to hearing from you and working towards a resolution.
-Emily
70th Birthday Voucher.Although we had activated the voucher
Although we had activated the voucher, due to an accident we had to cancel with the Fairhaven restaurant at Lytham St Anne, we tried to speak to someone from Redletter to extend to another time until I was well, but couldn’t do that because it was activated, so the voucher which was a 70th birthday present was not used. Very disappointed
9 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for taking the time to share your experience Terence. We're very sorry to hear that an accident prevented you from attending your booking and that you were unable to rearrange your experience after the voucher had been activated. We understand how disappointing this must have been, especially as it was a special 70th birthday gift.
As Trustpilot reviews are not linked to customer accounts, we'd like the opportunity to look into this further for you. Please contact our team at trustpilot@redletterdays.co.uk with your voucher details and any relevant information, and we'll be happy to review your case.
-Emily
Slug and Lettuce
Had afternoon tea sat outside. Good value and quality. Georgia was most helpful and pleasant.
9 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your lovely review David! We're delighted to hear that you enjoyed your afternoon tea and found it to be good value with great quality. It's especially wonderful to know that Georgia made your visit even more enjoyable with her helpful and pleasant service.
We really appreciate your feedback and hope to help you create more special memories in the future.
-Emily
I needed to change my voucher and it…
I needed to change my voucher and it was dealt with quickly thank you
3 sierpnia 2026
Odpowiedź od Red Letter Days
Thank you for your review Wagner! We're delighted to hear that your voucher change was dealt with quickly and that we could help. We really appreciate you taking the time to share your experience and hope to assist you again in the future.
-Emily
Odpowiedź od Red Letter Days
Thank you so much for sharing your lovely review! We appreciate your amazing feedback. -Maddie
Odpowiedź od Red Letter Days
Thank you so much for the wonderful review, Diane! I am thrilled to hear you had a lovely experience. -Maddie
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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