Raleigh Bicycles Recenzje 

Bought a new raleigh motus grand tour from a raleigh dealer first thing to say is none of these bikes are made in the uk despite Nottingham being on your frame this bike costs £2400 it has been a nightmare to ride from day one the power cuts in and out half the time it feels like your pulling a semi detached house behind you nobody is interested not the dealer or Raleigh themselves this bike has been a massive expensive disappointment my advice is buy a cheap chinese one at least you won’t have wasted as much money as me on one what is a truly awful bike which is a shame as the build quality looks very good buy at your peril!!!

Hi Nicky, I'm just left the shop cycle UK 0208 6923248 I've met the manager name Danny and he was so rude.and some point shouting , I've told him ,do you work for Raleigh he says no!!! We are the company in middle. I suggest you to call Raleigh and they come to collect it from your home they fixed for you . I've said Nicky send me here!!!! He said tell her to call me. And we discus first. Then I'm not gonna book you for 2 months ahead.
After all is a joke !!! It seems your playing a game. I'm gone pass this matter to media and trust pilot company.and klarna.

Bought some bikes which were supposed to be fully assembled in February. They arrived 10 days apart despite ordering for next day delivery. They were NOT fully assembled at all. Tried to call Raleigh - no reply at any time of day. Sent a message thorugh their website and no reply. Openbed a PayPal case and waited....... 3 months later we get a call from Raleigh !!! Wow !! They say they replied to our message via facebook messenger - we dont use facebook messenger and never have - apparently when you send a message via their website they reply using facebook - regardless if you use facebook or not. Then i asked them why they didn't reply via Paypal - the woman said she didn't know how that worked. Unbveleivabel incompetence and chsokcving customer service - NEVER BUY DIRECTLY FROM THEM!

I had some issues with a Raleigh electric bike which the shop (Bosch agent) I bought it from, for some reason, after it had been with them for over a week, were unable to fix or repair. I was looking at scrapping the bike for parts! The bike was only just three yeas old and hardly run in with only 1100 miles on the clock, and as a result of the covid restrictions, it had not been used much in 2020. After much, letter writing to Bosch, the motor company, the shop and then to Raleigh, Raleigh took the bike to their workshops in Nottingham and fixed everything on the bike for me. I cannot praise their customer service and after sales service enough, especially Jason who was first class. Their communication was impeccable. They organised the collection and delivery for me in a very seamless and professional fashion. I now have the bike back fully serviced and repaired. Happy days are here again!

I bought a brand new Raleigh Modus bike from the Electric Bike shop at Brighton Marina in July, 2020 whilst on holiday and paid full retail Price £2400.
I live in Bridgwater somerset 168 miles away.
The Bike went wrong in Nov 2020 having ridden less than 200 miles on it.
It kept slipping out of gear.
Had a service done on it at the Bicycle chain shop in Bridgwater where they also sell Raleigh bikes. They charged me £39 pound for the service. This did not solve the problem.
Then had to ring the shop I bought it from in Brighton to get a new rear wheel claiming under the warrenty. Raleigh sent it to the shop in Brighton where I bought it from. The Brighton shop then forwarded it to the Bridgwater shop where they charged me a further £25 to fit it.
When I complained to Raleigh Uk they said take it up with the shop you bought it from and did not want to know.
The moral of this is do not buy a bike from anywhere other than near to where you live. And especially do not buy a Raleigh bike.

Customer support is non-existent. Raleigh no longer take calls and drive you towards there email messaging service. You never get a response and this from what used to be a trusted brand.
If they're so busy with customer issues then that points towards a shoddy product. I have been trying to make a warranty claim and I have not had a response.
We may be in a pandemic, but responding to customers electronically should be a priority.....that can be done from home.
Well done Raleigh a perfect case study in how to damage a trusted brand......just remember there will be a point were we are no longer under the threat of a pandemic and you'll have no excuses.....unfortunately by then you'll probably have no customers either.

And by the way you don't need to be out of pocket. If you paid by credit card the following applies:
Under Section 75 of the Consumer Credit Act 1974, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the retailer or trader.
This means it is just as responsible as the retailer or trader for the goods or service supplied, allowing you to also put your claim to the credit card company.
You don't have to reach a stalemate with the retailer or trader before you can contact your credit card provider - you can make a claim to both the retailer and credit card provider simultaneously, although you can't recover your losses from both. This really works so I hope that helps.

Bought a gravel bike on the cycle to work scheme. Pleased with it.

Until the frame broke at the rear drop-out.

Sent it off for a warranty claim. One year of waiting, nothing has happened.

I know there's a pandemic etc, but still. It's been a year. Imagine if it had been one of the kids' bikes.

Very dissatisfied.

Bought a faulty bike for £400. They sent me to a local repair shop but this did not fix the problem. Raleigh should be avoided at all costs - if you are unlucky enough to buy a faulty bike you will be stuck with it, and they will ignore your emails. AVOID.

The aftercare from this company is awful, they send you a bike that is un useable, they then don’t reply to your emails.
I’m guessing customers don’t matter once you have our money!

Update, I have to arrange my own repairs, pay upfront then ask for a refund. You couldn’t make it up

Mostly very pleased. Delivery took longer than it normally would (given the COVID-19 situation) but Raleigh honoured their time window and my bike arrived exactly 14 working days from ordering. It was well packaged and easy to get up and running. My only feedback for improvement is that the instructions could be more thorough and specific to my exact model of bike; the ones I received are very generalised. There were also a few things in the box that don't have a clear purpose. It seems as though Raleigh could learn a thing or two from VanMoof on the delivery and setup experience. But overall, really pleased and would order directly from Raleigh again.

Really unhappy that I've now asked for a refund at least five times because I haven't received an item and now it's too late.

Not sure why you're asking if I've received the item when you have the tracking number, very incompetent service.