Railbookers Recenzje 

A very good service, a very short wait before speaking to Hilary who was very efficient. She dealt with me very professionally.

We made contact to consider a holiday to Annecy, France, Claudio Marin was our contact. He did an excellent job, he listened to what we wanted, looked and offered a number of options and gave us exactly what we wanted. We have not had such excellent customer service for many years, we enjoyed the smiles and fun during the call, that made it so personal to us. Well done Claudio

As a travel advisor, having strong partners behind the scenes makes all the difference and Claudio Marin truly delivered.
He assisted me in booking an Italy rail journey for my clients and went above and beyond to find the best possible solutions. When we faced route challenges and timing adjustments, Claudio didn’t just provide standard options he actively searched for alternatives, optimised connections, and ensured everything aligned smoothly.
His knowledge of Italy’s rail system, responsiveness, and willingness to problem-solve made the entire process seamless. He understands that when we serve clients, details matter and he treated my clients’ trip with the same care and urgency as if it were his own.

Reliable. Resourceful. Professional.

If you’re a travel advisor looking for a dependable Railbooker partner for Italy, Claudio is someone you absolutely want on your team.

Grazie, Claudio! 🇮🇹✨

We needed a one day add on to our trip and Hilary was able to accommodate us quickly without issue. Hilary was very professional and ensured all needs/questions were looked after. Our vacation isn’t until June so I’ll have more to comment on at that time.

Exceptional service- professional , efficient, and truly respectful of my precious time. Everything was handled seamlessly, and the experience exceeded my expectations. I highly recommend and will fully utilize Hilary in the future.

Cyrus helped me book my clients a last minute trip well within their budget, he was very helpful and personal. Definitely will be using railbookers for future travel.

Hillary was great to work with-fast, efficient & knowledgeable.

Working w/ Don Rogers on a complicated tour w/ friends starting in London to Amsterdam..after a few days, clients wanted to divert and Don was soooo accomodating and was able to make both couples happy w/ 1 couple going to London, Ireland, Belgium to Amsterdam and the other couple London, Paris, Belgium to Amsterdam but making sure the 2 couples were able to see each other a few days! It was alot of work and back and forth but w/ no complaints from Don he made it happen!! Both couples are thrilled and as the travel agent, he made me look like a rockstar!! I will always use Don and the services of Railbookers when I need a European itinerary!!

Excellent Customer Service!
Raymond Howells provided outstanding service while assisting me with booking my trip to Switzerland. I shared a brief outline of what I was looking for, and he went above and beyond—enhancing my plans with his expert knowledge while still respecting my budget. His suggestions truly made sense as it was clear he knows the field extremely well. Raymond is a true asset. My trip will be this year and I will surely follow up with another review about my overall experience with the results of booking through Railbookers.

responsive. we sorted out the information needed
Courteous and knowledgeable

Cyrus is the best! Any time I have a question or need help putting together a trip, he's my first call. I really appreciate the level of effort and customer (travel agent!) service he provides; I feel like he goes above and beyond to make it work for my clients and makes it very easy to put things together properly! My clients needed specific room types and locations, and Cyrus was able to find the perfect properties with the right amenities quickly! Thank you Cyrus!

I had Kelli Lundquist as my Agent! I work for AAA. She was amazing and helped with everything I needed! She went above and beyond when no one else would. She is very experienced and knows the product very well!! Thanks so Much Kelli!! When you call to book make sure you ask FOR KELLI! She is my go-to agent for Amtrak!!!
PS. She does book packages also. She booked me a Hotel/Amtrak Package!!

Kelli did an amazing job answering my many questions and setting up a terrific trip for myself and 7 others to Italy. We are all very inexperienced with setting up this type of group trip, but Kelli patiently walked me through each step. We are looking forward to the trip, and feel confident that Kelli will be there to assist if we have any other questions.

Cyrus is always a great help. He is very attentive to my clients and their needs as well as very knowledgeable on the destinations. He always offers up great information and is very responsive

My experience with Cyrus Youngkin was amazing. He listened to my requests and made suggestions that change the trip for the better. Cyrus demonstrated great knowledge and was very efficient in the booking process. He had great patience with dealing with a complex situation. A great agent all-around.

It has been a pleasure working with Kelli on a multi-city pre-cruise itinerary through Europe, including Vienna, Salzburg, Zurich, and onward to our cruise embarkation in Basel. From start to finish, she handled all logistics with exceptional organization, responsiveness, and a consistently positive attitude.
Coordinating hotels, trains, transfers, and touring across multiple cities can be complex, but Kelli made the entire process feel smooth and well supported. She was always prompt, thorough, and thoughtful in her communication, which made a big difference when managing so many moving parts.
I truly appreciated her professionalism, attention to detail, and calm, can-do approach. It was a pleasure working with her, and I look forward to collaborating again in the future. Highly recommend.

Having plotted and planned my next holiday with Railbookers ( you would think i learned my lesson 3 years ago.!!) but hey, off i went.
Rang up, got a quote all ok. Discussed with my partner, and next day Railbookers rang me and i was ready.
Just as everything was about to be finalised " oh i can get you the hotel but without breakfast"
Here we go i thought, to good to be true again"
" Give me an hour and i,ll call you back"
One hour later. "it,s still a good hotel and i think it,s FUN to GO LOOK for Breakfast"
no, not interested thank you.
second hotel offered with breakfast, 20 minutes further from the first and costing more. Again no thankyou.
However the advisor insisted in sending the itinerary through anyway. so i take a look and yep.........you guessed it...Firstly it,s the right hotel WITH breakfast which she said wasn,t available and secondly the second hotel i had chosen she had completely changed.!
i gave up and decided to directly contact a previous Railbookers advisor who told me to contact him when i wanted to book my next holiday.
we arranged a suitable time, he called me and i explained the situation. he said, after checking, that he couldn,t do anything and promptly sent me the same itinerary that i was sent previously which was wrong.!!
Then, as it gets more interesting, the hotel i wanted to book had " vanished" from the hotel choices and been replaced by another.!! however if you "clicked" on that hotel my original one was showing. seriously you couldn,t make it up.
again, " oh i know nothing about that" was the response.
Obviously i knew, as before , i was getting nowhere and i felt insecure now even if they did find me a holiday. how can i trust them.
I was put through to Customer relations, discussed the whole situation again, and guess what......on his screen, apparently my ORIGINAL HOTEL WAS SHOWING UP WITH BREAKFAST.!
NOW I KNOW I CAN,T TRUST THEM AND WOULD EVEN BE WARY NOW OF BOOKING. three different members of staff , three different answers.
I have washed my hands of this company and do not wish to hear there name again. they can ring me and offer me a free weeks holiday and i still would not accept it because of feeling insecure about there tactics.

oh, and one thing i forgot to mention previously.
having rail tickets included in my last holiday i mentioned a rail card i had, the advisor said " oh that,s good i can take £100 off the total.
I rang to change my rail tickets due to engineering works , i was told they had already been purchased and i couldn,t.
Odd as you can,t book tickets more than 12 weeks before travel, ( this was 14) but hey let,s believe the advisor.
on the day i got an e mail to say your tickets are ready to collect ( 8 days before travel) i went to my local station to pick them up.
i did not use the machine i went into the ticket office to get a receipt with them in case of an issue.
Tickets collected..........
Talk about lying to your customers my receipt clearly shows the tickets were purchased at Milton Keynes station just 7 days before i collected them at £10 each.!!
So lied to about the cost, lied to about them being bought in advance and lied to about having £100 knocked of your bill.
Goodbye Railbookers . I hope you all enjoy your jobs. How you sleep at night i do not know.

Had a pointless reply as expected.
Just booked the exact same holiday myself. Same trains, same city, cost....£1030 LESS than i would have paid Railbookers and thats including 5x2 breakfasts and "there £250" money off offer.
Seriously, think about it. YOU can do it yourself a lot cheaper.

Cyrus was very responsive and patient. We had a conference call with the client to answer questions and the client was very happy. Thank you for making my job easier.

Chris Schutte and Cyrus Youngkin both worked together and created an amazing vacation for my client. They were also very patient with my phone issues and did not give up on me. Thank you for all you do!!

I recently had the pleasure of working with Cyrus while putting together an Italy trip for my clients, and the experience was fantastic from start to finish. Cyrus made the entire process smooth and stress free. He was efficient, incredibly knowledgeable, and always quick to answer my questions.

Because of how easy he made this booking, I will absolutely be keeping Cyrus’s contact information and working with him on future client trips. As a business owner, excellent service matters to me, and I would hire Cyrus again in a heartbeat. Highly recommended.