At the time of writing I haven’t even been able to get through to the Radisson Red Heathrow with some specific questions. Twice no one has called after selecting the call-back option. And no one ans... Zobacz więcej
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AVOID AVOID AVOID, rubbish customer service, rude, car was damaged, apparently this is a common thing, and on return despite saying they have cctv they said it’s nothing to do with them. Over booked p... Zobacz więcej
Overcharged. Three payments taken from my credit card, only one was valid. On arrival (2/8/23) I paid upfront room fee and room service deposit of £50. This amount was taken TWICE from my credit card... Zobacz więcej
Visited the Oui Bar at Radisson Red in Glasgow on 6th December for food. £13.95 for macaroni cheese, so runny a spoon was required plus £4.95 for chips to go along with it. Chips were oversalted and i... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
A lifestyle brand for the millennial mindset. The first Radisson RED is now open in Brussels. Learn more about this new hotel experience.
Dane kontaktowe
South 3rd Street 609, 55415, Minneapolis, Stany Zjednoczone
- www.radissonred.com
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Inni użytkownicy przeglądali również
Had a great stay while working at the…
Had a great stay while working at the hotel , the maintenance department were very friendly and helpful. The breakfast was extremely good and my room was very comfortable and was made up every day if needed
Horrible experience at Radisson Hotel &…
Horrible experience at Radisson Hotel & Conference Center in Ullensaker, Norway.
Was minding my own business in the far, quiet corner of the lobby. Was here on business trip. Watching a football game on my phone and having a beer.
An arrogant, know-it-all busboy approaches me at around 21:15 on this day August 16th, telling me I can not use the table lamp to lean my phone up against and proceeds to remove it while my phone is still there - this despite my objection to his actions. He proceeded to explain to me in a very, very unprofessional and demeaning manner that he had to collect all the lamps and I had to find something else to lean my phone on. I had to understand that the lamp was there for decoration and not for me lean my phone on - I was spoken to like a toddler in kindergarten.
I complained to him about his attitude and timing and asked him to inform his name because I wanted to complain. I would not even mind finding something else to lean my phone on, but his approach was completely ridiculous. I told him that his behavior was some of the stupidest s*** I had ever experienced in my 20 years of travelling this world, visiting 100’s of hotels.
He refused to inform his name and then disappeared.
Guy was about 25 years old, Indian or Arabic in appearance, short dark hair and stubbles and wearing a black uniform.
Hope someone professional in Radisson takes action against such confrontational and unprofessional behavior. Sad to see Radisson not holding their employees to higher standards.
I for one will not return to any Radisson hotel until this guy is kicked out. Total incompetence and lack of customer appreciation.
Booked as part of a package with…
Booked as part of a package with Legoland. No where to park at the hotel after driving around for an hour parked by some bins. Checking took for ages. Staff too busy gossiping between themselves. Our booking stated breakfast was included they tried to say it wasn't but they rectified that. Went to the room which was supposed to be family room.. Stinking! For 4 star fittings broke blood stains on tiles in bathroom. Stains on furnishings! Room to small for a family so I complained and we were moved to a more suitable room . Staff I found stuck up and rude. When we first arrived we were asked if we're holiday inn guests lost! Would not recommend. Breakfast was ok however no one is really manning the breakfast and guests are allowed to push in push past kids and be blatantly rude but going off staff behaviour they obviously allow this. AVOID
Awful experience
Awful experience. On check in I was told the room had been upgraded to a sea view which was obviously a pathetic attempt at a joke.. 5.30pm requested a hairdryer (the booking stated we would have one in the room) and milk it is now 23.42 and I’m still waiting. 2 calls to house keeping and been to reception who practically laughed it off telling me house keeping are now not working. Woken up at 07.56 by a male housekeeper - several other guests had this happen too.
Was told with the ‘upgrade’ breakfast was included only to be constantly pestered at breakfast to prove this. Poor service however, shout out to the girl on the front desk who agreed in her 2 weeks being there everyone had the same complaints and she was leaving the following week - you’ll go places. I wouldn’t stay here again even if it was a free stay.
Worse place I have ever stay staff very…
Worse place I have ever stay staff very unfriendly even rude. Will never recommend next time we need a place to stay before and after a flight holiday we thought paying extra we would get amazing service but how wrong was we next time will go for Premier Inn. We did NOT get value for money from Radisson Red. AVOID.
Would like to have left them NO STARS if I could have done.
Cancelled my reservation at short notice!
I booked the Radisson RED London Greenwich on 24/09/21 for a concert in July 2022 - I have just received a cancellation from them a few weeks before the concert as "they can no longer accommodate me"
Shocking service as trying to find an alternative at short notice is very expensive - avoid this hotel and chain
Endless problems
I attended a conference at the Radisson RED Heathrow over Easter. There were endless problems getting correct hotel bookings from all attendees, 2 hour queues to check-in, and the bar staff had to be repeatedly reminded to not add unrequested service charges to bills. I lost an item of clothing, but was brushed off by reception when I enquired, subsequent emails ignored and phone numbers ring out
Casual customer of Radisson RED
I'm a casual customer of Radisson RED, Glasgow branch. The hotel is amazing the view from the Sky Bar is astonishing and the personnel very kind and friendly!
I would like to specially thank Elizabeth and Javier for their exceptional service and kindnesses!
Virkelig skuffende! Dårlige senge lav kvalitet værelser
Receptionisten var mildest talt uprofessionel. Hendes informationsniveau var nærmest ikke eksisterende.
På værelset kan begge døre ud til gaden ikke lukkes og receptionisten bad os være overbærende med manglen og med larm fra gaden (pga. jazz festival). Hun ignorerede fuldstændigt da vi påpegede risikoen for indbrud på værelset gennem hotellets åbentstående døre (værelse i stueetage), og først da vi bad om et andet værelse, som hun hårdnakket påstod ikke kunne lade sig gøre, gav hun en voucher til 1 gratis drink i baren og lovede at finde en løsning på dørene. Hun gik uden at sige hvor længe der ville gå så vi stod tilbage og flagrede med åbne døre og en voucher til 1 drink for 2 mennesker.
Pludselig kommer en mand, der indrømmer at det er et problem flere steder på hotellet med skæve døre / døre der ikke kan lukke.
Han fik dem dog lukket med magt så de ikke kunne åbnes igen.
Vores bil kunne ikke registreres af deres overvågningssystem i deres egen parkeringskælder og vi måtte selv tage billeder af sen i kælderen og sikre os at hotellet havde registreret parkeringen.
Vi er et ungt par med tjek på elektronik men selv efter at have fulgt hotellets nøje beskrivelse af brug af Chrome cast via jeres skærme endte vi med at bruge ikke mindre end en time på at oprette forbindelse til jeres ustabile løsning!
Det er ikke godt nok jeres stjerner taget i betragtning.
Ingen af os sov mere end et par timer i en seng så hård som et bræt - igen - vi er unge og berejste men ingen af os har nogensinde oplevet så dårlige senge på et hotel!
For én overnatning kunne vi have booket et værelse på det hostel der ligger ved siden af, og det gør vi hellere næste gang end på Radisson Red, for ved jer hænger pris og kvalitet simpelthen ikke sammen. Virkelig en skuffende oplevelse :-(
En skuffende oplevelse
Vi havde forud for bestillingen været på jeres hjemmeside, samt læste tidligere gæsters anmeldelser. Anmeldelserne var Ok, og jeres hjemmeside lovede godt.
Da vi fremmødte var der problemer med tjek ind, det varede desværre for lang tid. Så kom vi til værelset som var noget mindre end værelserne var på jeres hjemmeside. Vi bestilte et værelse med balkon, så vi kunne sidde ude og nyde den friske luft. Til vores store skuffelse var balkonen nedskaleret til en altan. En altan som ikke kunne benyttes, hverken møblerne eller at kunne gå derud. Placeringen af tagterrassen var i en baggård hvor den eneste udsigt var ind i private boliger, herunder frit udsyn til deres stuer. Sengen var utrolig hård, hvilket var det modsatte der stod på jeres hjemmeside. Der var ikke kræset for værelset, det syntes jeg er synd, da priserne pr. nat lød på 1200kr. Vi havde bestilt værelset til vores ferie i en by som vi besøger hvert år. Byen skuffede ikke, men det gjorde hotellet, som var årsagen til at vi måtte afslutte vores ferie en dag før planlagt. Værelserne var beskidte, der var F.eks. efterladt brugte tandstikker i gulvtæpperne.
Vi havde bestilt et roligt værelse, det fik vi desværre ikke, der var musikfestival lige ud foran vores vindue hvorfor søvn ikke var en mulighed de nætter vi var på hotellet.
Vi fik et andet værelse, et helt roligt værelse inde midt i hotellet. Det var desværre lige så lydt, både fra personaleafdelingen hvor der var uro, smækken med døre ovs. til kl. meget sent. Musikken fra hotellets bar, var også en del af oplevelsen. Vores nye værelse lå lige over receptionen og musikken fortsatte også til langt ud på natten.
I forhold til personalet, har jeg udfordringer med at der ingen service er i et servicefag som hotelbranchen. De priser man betaler for hotellet skal også afspejle sig i serviceniveauet. Det var desværre ikke tilfældet, personalet havde desværre igennem hele vores ophold mere travlt med at være sure og sladre med hinanden og flirte med gæsterne i baren, end at hjælpe deres andre gæster med at have en dejlig oplevelse.
Opholdet på jeres hotel har resulteret i, at vi ikke booker hos jer igen, og anbefalingerne til andre er desværre ikke positive.
Vi fik refunderet noget af beløbet da vi tjekkede ud før tid, det er noget af den service vi manglede resten af opholdet.
Jeres hjemmeside lover meget, men vi har erfaret, at i ikke kan leve op til noget af det. Trist når man vælger at booke jer til ens ferie. Alt i alt en stor skuffelse.
The hotel itself is beautiful and…
The hotel itself is beautiful and security is amazing. However the rooms lack in lighting, and comfortable seating. The lighting is so low that you cannot read by it. And the seating is not comfortable enough to sit and have a conversation. The end tables next to the bed or a hazard with the sharp corners.
Radisson Red a funky alternative
We recently travelled to Brussels for the weekend and stayed at the Radisson Red near EU Parliament.
The hotel is one of only 6 such hotels in the Radisson chain. The decor is funky and the concept is young and modern and I would recommend this anyone who likes a hotel with a different vibe.
The room was comfortable and warm. The breakfast concept was self service and funky but there was lots to choose from and although a little pricey there was a good choice of foods and beverages. The staff were ultra friendly, young and helpful. I’d highly recommend this hotel.
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