My first hotel option didn't go through as planned. It kept rejecting and was saying the hotel didn't match with the reserved hotel. Edit: The order didn't go through, because the hotel name didn'... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Process was pretty smooth to purchase. However, upon receiving the tickets you have to log into a website where the tickets can't be added to the Apple Wallet!?!? This means there is a high chance o... Zobacz więcej
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They are absolutely horrible. I would not recommend them to anyone. I didn't receive a rental. They would not refund my money. I ended up spending $400.00 . On another car. They said at the last minu... Zobacz więcej
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Excellent value compared to similar platforms. Other sites list lower base rates, but once taxes and fees are added, the total often exceeds what you’d pay here.
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Informacje dotyczące firmy
Napisane przez firmę
For over three decades, we’ve partnered with businesses across the globe, serving as a constant source of support for HR professionals by building meaningful packages for their employees.
Dane kontaktowe
8517 Southpark Cir #140, 32819, Orlando, Stany Zjednoczone
- 4075973555
- support@beneplace.com
- beneplace.com
2,9
Średnia
280 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Love how convenient this was
15 kwietnia 2026
Opinia niezależna
Odpowiedź od beneplace.com
Thank you so much for your feedback. Enjoy all the great deals.
They are absolutely horrible
They are absolutely horrible. I would not recommend them to anyone. I didn't receive a rental. They would not refund my money. I ended up spending $400.00 . On another car. They said at the last minute. Right before handing the keys to the rental. That my credit wasn't good enough. I gave them $186.00 . And then spent $400.00 dollars on another car. So I lost $400.00 dealing with them. Please don't go through what I went through. Horrible. I traveled for Arizona to New York. To see my sister whom had just had a stroke. They almost gave me a stroke also. Horrible Ace rental their partner.
20 marca 2026
Opinia niezależna
Odpowiedź od beneplace.com
We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this situation must have been—especially while traveling under such difficult personal circumstances. That is certainly not the experience we want for any guest.
To provide some clarity, car rental companies make the final determination at the rental counter regarding credit qualifications and payment requirements. While the reservation itself was valid, the rental location ultimately declined to release the vehicle due to a credit-related requirement, which is outlined in their rental terms and enforced directly by the rental provider at pickup.
We completely understand how frustrating it is to learn this at the counter, and we’re sorry for the inconvenience and added expense this caused, including having to secure alternate transportation. We also recognize how distressing this must have felt given the reason for your trip, and we truly empathize with that.
We take feedback like yours seriously and will be sharing your comments with our rental partner for review. If you’d be open to it, we encourage you to contact our customer support team directly with your reservation details so we can review what options, if any, may still be available on our end and ensure your concerns are fully documented.
quick and easy purchase at a very good…
quick and easy purchase at a very good discounted price.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
My first hotel option didn't go through…
My first hotel option didn't go through as planned. It kept rejecting and was saying the hotel didn't match with the reserved hotel.
Edit: The order didn't go through, because the hotel name didn't match what was on the cart item, even though they are the same, not sure why the error or system would indicated that. Second, if you don't provide a contact info, how can someone respond back to you or call you? It's not very helpful by saying without providing any more details or info.
17 marca 2026
Opinia niezależna
Odpowiedź od beneplace.com
Thank you for sharing this with us. We understand how frustrating this experience must have been. Based on what you’ve described, it appears that your first hotel option did not go through as expected, as the system was rejecting the reservation and indicating that the hotel details did not match.
We’d like the opportunity to review this more closely and better understand what occurred. Please provide us with the order number or kindly give us a call.
DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE! In order to modify or change a date you’ll have to cancel your entire itinerary with a possibility of not even getting your money back! I was scammed out of hundreds! Complete trash company I’ll never use them again.
1 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We apologize, but if a booking is non‑refundable and you are requesting a refund, our supplier requires that we first submit a cancellation request on your behalf. Once submitted, the supplier will review the request and determine whether an exception can be made; however, approval is not guaranteed.
Please provide your order number so we can review your reservation and look into this for you.
easy booking and great deals
11 marca 2026
Opinia niezależna
Odpowiedź od beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy!
why booking rate changed??
it was frustrating booking a room at the Washington DC Hamilton hotel on your website! your initial rate for the week I was staying changed when trying to pay for it. it increased $300 dollars. not sure why but very unhappy with your last minute rate changes!
25 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We apologize but the room could of sold out. Please reach out to us and one of our specialized agents can help you find the room you need if there are issues.
Process was pretty smooth to purchase
Process was pretty smooth to purchase. However, upon receiving the tickets you have to log into a website where the tickets can't be added to the Apple Wallet!?!? This means there is a high chance of the network being logged down at the location when everyone is accessing tickets via the network vs their wallet. Seems pretty 2018 to me.
24 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
Thank you for sharing your feedback. We’re glad to hear the purchase process went smoothly. We understand your concerns regarding ticket access and the inability to add tickets to Apple Wallet. Tickets are delivered through our secure ticketing platform to ensure accuracy and validity at entry.
We appreciate you taking the time to share your experience, as feedback like this helps us continue to evaluate and improve our processes. If you have any issues accessing your tickets at the venue, our support team is available to assist.
I was excited to get discounted movie…
I was excited to get discounted movie tickets.
Tickets in my area are $13.75 for adults and $11.99 for seniors.
The black tickets are $10.75. There’s at $20 tax/fee applied at point of purchase. So the only benefit to me is advance purchase.
I paid $127.50 for 10 tickets - 5 are for me a senior and five for my adult child. Tickets at the theater for us, quantity 10, would cost $128.65.
I saved $1.15!
It’s all good. We want to go to the movies occasionally so this means we have our tickets and just need to go.
But you might want to reframe your marketing message to highlight that fees apply.
Thank you.
21 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We are glad you have a great time at the movies and appreciate the feedback about the fees. We will definitely advise this to the partner on the way it is advertised.
CHEATING
Terrible interface. You say that there is a discount but, when you get the final bill you conveniently add a cost to it.
While checking out the order the amount it showed me was $611 and then once the payment went through it shows me $675. This is ridiculous, if there are any additional cost, you should show it to me advance and not after I've made a payment (to a non-refundable booking)!!!!
20 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
Thank you for sharing your feedback. We understand your concern regarding the price difference shown at checkout versus the final charged amount, and we’re sorry for the frustration this caused.
To properly review what occurred and confirm any additional charges that may have applied, could you please provide the order number you are referring to? Once we have that, we’ll be happy to look into the details of your booking
I was used to make a vehicle disappear
I was used to make a vehicle disappear. I reserved a sedan and got a 4WD Jeep Compass that wreaked of marijuana.
The receptionist at the Hertz desk at Chico's airport was sympathetic; she claimed that it happens a lot.
12 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We’re very sorry to hear about the issues you experienced at the location, and we sincerely apologize for the inconvenience. This is certainly not the experience we want for our guests.
To review this matter further and follow up with the company that was used for the booking, could you please provide us with your order number? Once we have that information, we’ll be happy to look into this and advise accordingly.
I got cheated
they showed prices saying "taxes included" but charged extra under taxes after i clicked submit payment
i booked on 15 feb, 2026 but they said cancellations after 14 feb, 2026 will have 100% cancellation fee
Order No: 122230653
I’m perfectly fine to cancel this reservation since even the email from Beneplace has 2 different subtotal amounts and it’s really frustrating.
Update (3/24/26) : I have provided the order number, emailed Beneplace and contacted customer care. Still no support received, this is the worst customer experience I have ever received.
Not at all recommended!
13 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
Please provide the order number so we may review the reservation with our supplier.
All vendor cancellation policies, terms, taxes, and applicable fees are disclosed at the time of checkout prior to purchase. By completing the booking, these terms are agreed to.
Please note that hotels may charge additional on‑property fees (such as resort, hospitality, or parking fees) directly, which are determined by the hotel and are outside of our control.
We apologize for any frustration this may have caused and are happy to review the reservation once the order number is provided.
It took 4 days to finally book the…
It took 3 days to finally book the room, and it kept changing the rate every time I tried to book the room. I even called the customer service number, and they sent me a link to book the room and that didn't even work. After being on the phone with them for 45 minutes and them sending me multiple links I still could book the room, and they couldn't give me a reason why it was working. The said they would call back once the site was working again but I never received a call from them to let me know the site was working. Finally on the fourth day I was able to book the room, and it was $50 more from the first time I tried to book the room. Overall, this was the worst site that I've ever used to book a hotel.
13 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We sincerely apologize for the inconvenience you experienced. Popular rooms offered at lower prices tend to sell out quickly due to high demand, and we understand how frustrating this can be.
Please be assured that we always work closely with our suppliers to check for additional inventory and make every effort to bring more availability to our platform whenever possible. Our goal is to provide the best value and options for our guests, even when demand is high.
Shady
The system showed one price to pay now and one price to pay later. I selected the lower price to pay now, only to be charged more anyway. Shady practices.
12 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We’re sorry for the confusion and understand your concern. Please provide your order number so we can investigate the room price with the supplier, as availability and rates can change if a room sells out.
I have used this now 3 times and every…
I have used this now 3 times and every time has been wonderful. Easy to purchase, no hassle when redeeming purchases, easy to cancel when necessary.
5 lutego 2026
Opinia niezależna
Odpowiedź od beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy all the deals.
Excellent value compared to similar…
Excellent value compared to similar platforms. Other sites list lower base rates, but once taxes and fees are added, the total often exceeds what you’d pay here.
9 grudnia 2025
Opinia niezależna
Odpowiedź od beneplace.com
We appreciate the feedback. Thank you so much and enjoy all the wonderful deals.
They sold me a lift ticket to Palisades that didn’t work and won’t refund it
They sold me a lift ticket to Palisades that did not work despite working with the Palisades staff for 15 mins. They refused to refund it, saying all sales are final. You can’t sell a defective ticket and say all sales are final, that’s called a scam. Kristin Tacuel wrote a curt email and closed the ticket without allowing a response. Terrible service, and truly a scam.
29 stycznia 2026
Opinia niezależna
Odpowiedź od beneplace.com
We apologize your refund was denied. Please provide us the order number and we can always ask the partner if they are willing to make an exception.
BUYER BEWARE
Worst travel agent ever experience. Booked my flight with them and got a reschedule notification days before travel. The Beneplace team went out of their way NOT TO HELP. The lines took forever to be picked up and when they did, you encountered the rudest disinterested customer service agents out there. One went on coughing in my ear for minutes and when done she proceeded to speak Hindu to me and pretended not to hear me and just hang up.
I needed to rebook my flight and their response was “go look for an alternative yourself and we can see if we will rebook it!!!!!” What is that!!! Why are you an agent then in the first place!!!
I eventually never got help and I had to find alternatives on my own. They NEVER responded to emails but when requesting for a new booking they are quick to respond and take your money!!!
Epitome of fraudsters!!! If you want to pay for stress and useless service, you are right at home. Would not recommend this company . order number 1023271783
22 stycznia 2026
Opinia niezależna
Odpowiedź od beneplace.com
Thank you for sharing your concerns, and I’m very sorry to hear about the experience you had.
As a benefit platform, we do not book or service flights directly. All flight reservations and schedule changes are handled exclusively by our travel partner, Mondee Travel. We completely understand how frustrating this situation must have been, and we want to ensure it is properly reviewed.
If you can provide your order number or flight confirmation, we will immediately forward this to a manager at Mondee Travel and request that they reach out to you directly to look into your case and assist further.
We sincerely apologize for the inconvenience and the service issues you described. Please reply with your order details so we can escalate this promptly and make sure you get the support you need.
DIFFICULTIES IN PURCHASE OF UNIVERSAL TICKETS
I had to attempt four times before I could get my Universal tickets for my family. The Visa credit card through my citi bank would not be accepted and had to use another card. I have a high limit on the citi card and would like the rewards I could have received had it been accepted. This was a completely frustrating process to save 60.00.
21 stycznia 2026
Opinia niezależna
Odpowiedź od beneplace.com
We apologize you had issues with your booking. We do show that an order did go through. Please call us back or reach out to our customer service team who can assist you on any questions you may have.
confusing process
Incredibly confusing process to get disneyworld tickets which were indeed more expensive then on the website. Still unsure of where each of my tickets are
17 stycznia 2026
Opinia niezależna
Odpowiedź od beneplace.com
We’re very sorry for the confusion you’ve experienced while trying to locate your Disney World tickets — we completely understand how frustrating that can be. If you’re unsure where your tickets are or having trouble finding them, please give us a call or provide your order number, and we’ll gladly look into this right away.
We truly want to help and make sure everything is in place for your visit. Once we have your order details, a specialized agent can review the tickets with you step‑by‑step and ensure you know exactly where each one is.
We’re here for you and want to make this process as easy and stress‑free as possible. Please reach out anytime — we care and we’re ready to assist.
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