Radisson RED Recenzje 

Check in was painfully slow. Many stations with no one working. The HVAC in the room would not work. Black mold in the shower. Paint chipping and veneer peeling off in the bathroom

After a few blips due to family illness, we ve, at long last, managed to get our afternoon tea here.........and what a wonderful experience it's been.
No boring sandwiches here!! We ve had the most wonderful variety of food, both sweet and savoury. Our waiters, Josh and Oliver, took time to explain each item and to ensure we had plentiful tea and coffee. They were very attentive , polite and took time to ensure we had everything we needed. What an asset to your organisation they are!! Well done guys !!
We have enjoyed this sooo much, we' ll definitely be back!!😊

Jenna was an amazing host she was so accommodating and helpful. Best host I’ve had in Glasgow for years! ⭐️⭐️⭐️⭐️⭐️

I was charged twice for my room. I tried to call the hotel for days, wrote mails. Nobody has ever even answered. This is truly unbelievable especially for such a big hotel chain like Radisson. It has been a month now! Unbelievable!!! I want my money back.

Totally agree with Martin's review! I booked and paid in advance (March 2024) for an accessible room here for myself and a carer, we too were going to see Journey at the OVO Hydro (Cancelled). I called today to see if I could move to another date (22nd Feb 2025), they wanted another £63 on top of the £161 I already paid for one night!! They totally refused a refund as I seemingly booked a non refundable room. They now have 3 months to fill the room and I asked if they keep both payments if they do and guess what they do! Absolutely shocking customer service, absolutely no care whatsoever and total greed to want another £63! Totally disgusted and will never recommend them! I am away to social media to warn all of my family & friends to never use Radisson Red Glasgow!!!

I booked and paid months in advance for a room here for myself and my son who were going to see Journey at the OVO Hydro. Sadly the gig has been cancelled. Despite me trying to cancel the room three months in advance, they are refusing to give me a refund. I can't believe the lack of compassion from the Radisson. I will never use them again.

So I arrived late. The food was served cold. The Accomodation was fine except for the fact that the air con blew dust mist of the night. Then I had to call front desk because there was no hand wash or hand soap. Can you imagine that? You pay so much and no hand wash or bath gel. Half an hour later I got some hand soap. Then I had to call again for some milk….Then front desk was nonresponsive. Also I needed to set an alarm, wake up call, there was no response. The next morning I called room services again, again and again, no response. I spoke to the duty manager, lady in a red dress and with long dark hair, she said 100% she would email me in the next half an hou. But no reply. She said she would be able to offer some compensation for her bad service only if I had paid at yeh hotel which I had. But no response and no email. Bad service and bad staff. leonardo hotel much better. I made several complaints to the lady manager but they fell on deaf ears

Upon return from our trip there was evidence of vehicles having been robbed. As we walked back to our securely parked car we walked past a white van that had empty tool boxes disgarded at its side. Strangely there were two ice cream vans which had been ransacked. Our vehicle had its tailgate lock smashed. £300 to repair. I’ll go elsewhere in future.

Den dårligste kundeservice ever
Får oplyst en pris med hunde og lovet de er med i prisen .
Får så at vide da jeg ringer ind ang. bookingen kostede det 400 kr ekstra

Det kunne de desværre ikke gøre for at prisen blev 400 ke dyre
Det var ikke hendes problem og jeg kan ikke snakke med selve hotellet
CHRIST

Radisson Red Heathrow,
Very confusing and over complicated parking system. Staff not very interested on explaining the system and the paying machines are pointless

Desværre noget skuffet.
Sidste år boede vi på Radisson Red, hvor der var wellness og swimmingpool.
DERFOR skulle vi bo der igen i år, men vi endte på Radisson Red med Whisky i jer som underboere, hvor man kunne mærke musikken i sengen, så meget svært at sove. og vi havde reserveret med udsigt over floden, men vores vinduer var så små, at man ikke kunne se særligt meget af floden.
Vi er så skuffede over, at vi SKAL ikke bo på et af jeres hoteller næste gang, vi tager til Gdansk.
Samt

Beautiful hotel let down by ‘some horrible staff. Stayed 27-28th April 2024. Bullied and threatened by floorwalker and a sad excuse for a manager in roof bar all because I sat on empty seat at empty two person table which had lain empty for twenty minutes - reason? They are all reserved but don’t have enough reserved cards!!! Floorwalker attitude was horrendous, bullying, threatened me with security to get me removed despite saying I suffer from anxiety. They just talked over me. Ten minutes later a cross faced manager, small with fair hair arrived - straight on the offensive, rude obnoxious, offered another temp table but I would then have to move within/after 30 minutes. I said no that it wasn’t my fault that they don’t have enough reserved sign and run a system that doesn’t work as I saw lots of other customers being evicted. Booking.com and trustpilot reviews highlighted the same issues since hotel opened. Said I would be making a complaint to manager - he said he would get it! And then he walked away.

Obviously this nonsense was shared with bar staff some of which looked over, sniggered for the next hour or so.

It gets worse:

After concert at Ovo Hydro we walked to local McDonalds, floowalker off duty was present sat near my partner who she didn’t realise was with me. While I was at counter she obviously recognised me so she started sniggering and telling her ‘friends’ her version of the story - not knowing my partner was adjacent - watching and listening.

I then noticed her near front door as I collected my food and said oh it’s you and off duty now, I said your ‘manager’ was terrible, she said I quite like him but he’s leaving soon anyway.

What an experience.

Reception staff were so nice on arrival and departure- in between the customer service staff upstairs in roof bar seemed to have missed their customer service training and are akin to something from Fawlty Towers. Disgraceful and embarrassing that these types of ‘personalities’ are employed.

Given lots of customers, including me have hidden disabilities which I pointed out - this was a totally unacceptable experience and the manager and floorwalker should be utterly ashamed and Raddison Red for employing such individuals.

Absolutely do not ever book this hotel there is no customer service complaint four times no heating in my room despite repeated calls nobody came to fix the problem
Spent a night with freezing room caught a cold chest blocked had to visit doctor to get medicine
This the second night to spend in a cold room
Nobody at the hotel gives a ??they stopped picking up the phone
Never pay up front wanted to check out they would not refund my money
Best is to raise a dispute with the credit card company and stop payment
I cancelled all my bookings with raddison hotels world wide I am on a world tour they will never ever get my buisness

If I could give the radisson red at heathrow less than one star I would! AVOID at all costs! Firstly the check in staff were so uninterested and barely made eye contact to check us in, go up to the room after a 6hr delay on the runway with a 5yr old, only to realise the phones don't work so no room service available. Had to go back down to the restaurant to more unhappy staff! Served a RAW chicken burger! Sent it back and not so much as an apology! Let alone a cent of the food bill, I suppose the dose of potential salmonella was good enough to be giving for free! Room had someone's dirty socks left behind! Cleaning was clearly done at the same speed as the chicken! No fresh towels left on the second day and dirty glasses left in the room after the cleaners, they kindly also left us some extra dirty spoons to make coffee with in the morning! Finally and by far the WORST part of the stay, was when the fire alarm started going off when my 4yr old had fallen asleep, no room phone and no one answering the reception. All fire doors shut and elevators obviously shut off.... that's not the bad bit..... the funking fire escape lead NO WHERE! It was blocked! Death trap waiting to happen staying there! You'll die in the restaurant or in the hallways trying to get out in the event of a fire! Do yourself a favour and sleep in the airport! If they spent as much money on staff training and hotel fire safety as they did on the lightbulbs in the lobby they would be better off!

Awful, awful experience.

Never coming back here, had the cleaners shout at me & the Mrs AFTER it took them a good hour + to bring us two tiny towels… insanity.

Air-con was louder than a fog horn which resulted in a migraine the following day, luckily the lovely woman at the front desk helped us out here allowing us to leave our bags but the matter of fact the room stank of a chip shop, the shower leaked all over the floor even doing my damndest to keep it dry with a towel on the floor & luckily not the one which took an hour to get to me!

Lastly, the room noise next door & above was awful, sounded like a pair of Hippos marching round the room in synchronized fashion.

Not coming back & the Mrs is still fuming I even booked it, nice one 👍

Do NOT visit.

Noone has acknowledged my complaint so writing it on here, as we have tried to numerous times with no reply: Further to my previous correspondence and previous request for the manager to speak to me tonight to address my concerns the manager did not show up. I regret to inform you that our stay at your establishment has been fraught with further issues.

I must express my profound disappointment in what can only be described as the worst hotel experience I have ever encountered. It is my firm belief that this hotel merely carries the Radisson branding, as the level of service and quality falls far below the standards expected of such a reputable chain. Regrettably, our experience has deteriorated from bad to worse, and as of 23:23, we retire to bed with a multitude of FURTHER unresolved issues.

Despite having an early flight tomorrow, I find it necessary to convey my grievances, and will follow up when I arrive in Germany, as my attempts to communicate with the manager this evening have proven futile. Throughout the night, we have encountered various challenges, including unaddressed issues and dismissive behaviour from your staff in front of a queue of strangers, I was belittled and embarrassed. The reception resembled the chaos of the London Underground, making it impossible to keep asking for help, myself and my children are neurodiverse and the staff are clearly not able to deal with such disabilities and needs. I requested that I could speak somewhere quiet with the manager and she continued to ignore my request and did not follow through with her promise to resolve my issues in the evening.

Further issues raised, leaving us with no option but to send my daughter for assistance. Shockingly, she was even asked to sign a waiver assuming responsibility for the room and its potential hazards—an absurd request considering her age and the inherent risks involved.

In addition to the aforementioned concerns, I would like to highlight the following grievances:

Despite assurances of balloons being provided in the room—first yesterday, then today, and finally at reception—no such decorations were present upon our return. This failure to fulfil a simple request has utterly ruined my daughter's birthday surprise, leaving her deeply disappointed.

The children's beds were inexplicably locked until 21:45, despite our early flight schedule. This delay in access to basic amenities for my children is unacceptable.

The heating system was malfunctioning, leaving us with no option but to request help, a member of staff opened the windows for ventilation—a concerning situation given the safety risks it poses to my young children. Despite repeated requests for water to alleviate the discomfort caused by the heat, no assistance was forthcoming, even as late as 23:32.
(we were promised water due to the heat malfunction)

These issues compound the frustrations we have already experienced, including difficulties during the booking process, repeated refunds, and prolonged periods of being ignored.

I demand a full refund for our stay, as well as compensation for the financial losses incurred due to the inability to work while my children are still awake due to the room issues. It is deeply disappointing that the manager failed to fulfil their commitment to address these issues promptly.

I trust that you will address these matters with the utmost urgency and provide a satisfactory resolution. I eagerly await your response and swift action to rectify this egregious situation.

At the time of writing I haven’t even been able to get through to the Radisson Red Heathrow with some specific questions. Twice no one has called after selecting the call-back option. And no one answers any of the other options. I’m enquiring about the all-in parking package but after reading the reviews here I’ll go elsewhere. Know what Radisson? 99% of dissatisfied customers don’t complain, they just walk away. So imagine how much worse your problem is based on the bad reviews here.

Heathrow. The overall stay was fine, just average. What I’m appalled about is the evidently insecure system of having to register your credit card with reception to order room service. After leaving the hotel my bill was taken from this credit card and it was a lot more than it should have been. I parked my car here while I was on holiday so upon my return I spoke with reception staff and they told me that I had spent money in the bar which I didn’t. I didn’t even go in the bar! So I’ve basically paid for some stranger’s bar bill and some incompetent member of staff has allowed them to charge it to my credit card using my room number! The reception staff told me they would investigate the issue and get back to me. They did not get back to me. I’ve tried calling them multiple times and no one answers the phone. I’ve contacted them by email and via X/Twitter and get no response. I called a Radisson Red customer service number who were no help. They said all they could do was transfer my call to the hotel reception who continue to not answer the phone! I just can’t believe this was allowed to happen and how they clearly don’t care. I will never stay at a Radisson hotel ever again!

Har med stor glæde benyttet Radisson red men denne aften tog de ikke telefonen, så kørte ind i hotellets p kælder for i receptionen at erfare at alt var optaget . De 13 min i deres p hus resulterede i p bøde på 1000+ kr , som hotellet ikke vil høre om. Dårlig stil.

Beskidt hotel værelse, pletter og hår på sengen samt mangler overalt. Spar jeres penge og bestil et andet sted. Kan man tilføjer billeder her?