Radisson RED Recenzje 

Rigtig godt hotel og meget god service, man kan dog være uheldig at få et værelse uden vinduer udadtil og støj fra receptionen, beliggenheden slår alt

Long disappointing experience. Sent three e-mails over a 4 week period without reply. Common courtesy would lead you to believe a company of this stature would at least respond to a complaint.

Needed to try to change/cancel a booking at Heathrow hotel due to the Moroccan earthquake. Extremely poor, verging on rude, customer services.

Har været på hotellet i den første weekend i September og bestemt ik en skuffelse. Rigtig sødt og professionelt personale som er virkelig serviceminded og meget imødekommende. Værelset var meget lækkert ville dog bare ha ønsket der var lidt bedre belysning og især ved spejlet i indgangen af værelset, men tænker mørket er en del af temaet når det sort/rødt tema. Badeværelset var også virkelig lækkert dog var det som om det var lidt billig hårshampoo og håret føltes lidt fedtet efter men ikke verdens undergang. Det eneste jeg synes der var irriterende det var at efter 00 så kan man ik bruge nøglekort til at komme ind på hotellet ude fra, men man skal trykke på en knap for at der kommer en receptionist og åbner døren for en, men jeg blev nødt til at ringe hotellet op telefonisk både fredag og lørdag fordi efter 5 minutter hvor man har stået og trykket på knappen kom der ingen, men det også det eneste “dårlige” jeg har med det. Kunne sagtens finde på at komme på Radisson Red igen hvis jeg skal overnatte i Århus, men 4100kr for 2 nætter er en smule ovre i den dyre ende, men ville tilgengæld ikke have noget imod 3500kr for 2 overnatninger, men det ogs et meget fint hotel så det koster selfølgelig. Ellers en rigtig god oplevelse

Overcharged. Three payments taken from my credit card, only one was valid. On arrival (2/8/23) I paid upfront room fee and room service deposit of £50. This amount was taken TWICE from my credit card. One £50 was refunded later.
Departure - the male staff member - instead of taking a separate payment for breakfast took the breakfast fee plus ANOTHER £50! When I showed him the transaction list from my credit card app his response was "oh yes, that is odd isn't it". No checking. Lost an afternoon in the midst of a holiday checking this myself. Have tried phoning Finance dept and Guest number in this hotel. No answer.

Help! Have called over 33 times to try to speak to someone at Rad Red Heathrow. Unauthorised payments. No answer from any department at any time over 3 days. Have emailed - same - no response!
Room 3506 on 18th and 19th for T&D summit - contact me ASAP RAd RED, I am extremely annoyed.

Booking.com and the Radisson Red Hotel. Have managed to charge me twice for my accommodation a total of £434 and charge me 4 times for breakfast £148 for one nights stay.

I have been promised a a total refund thus far I have received £217. My argument has been going on since 27/02/2023.

Booking.com’s customer service is absolutely none existent. Inexperienced staff with no empowerment to deal with the issues immediately. Contestants repeating paraphrases read from sheets. With English as their third or fourth language is not helpful. There is a complete block on escalation and they profess not to have a complaints department.

I am still owed £365 and they keep saying I will receive £289. Well the sums don’t add up and I have been waiting now a staggering 53 days.
Date of experience: 27 February 2023

THIS IS THE EMAIL THAT WAS SENT TO THE HOTEL:
I spoke to the concierge Thursday 09.02.23 in the morning before leaving the hotel. (Steve) he asked me to email.

We arrived on Wednesday night to stay at the RR hotel at Heathrow before departing to NYC Thursday morning

When arriving at the hotel, there wasn't any parking spaces atall.... unless we left the car around the back at the conference centre where nobody else had parked and was deserted! (i was not going to leave a range rover there with luggage in it for it to get broken into)
I explained to the gentleman on the front desk there wasn’t any spaces and i have had to put it on the end, but have not blocked anyone in (like a lot of other people had done) and i would move it in the morning. He was very off and shirty and said "well its at your own risk and you may receive a fine" he wasn’t helpful atall and I didn’t expect this kind of response from a respectable hotel chain! We had luggage and it was freezing and he didn’t offer any solution to help me if i was to park around the back, or let me know a cut through. Already i was discouraged!

When getting to our room 4202.... it was right by the lifts (I had stated on the booking when it gave you the option quite room not by lifts) When entering it was a disabled room (which was fine) but it had a interconnecting door to next room. The walls were so thin i could hear the man’s conversation next door.
We then didn't have any water in the room and had to ring housekeeping, they delivered but this really isn’t very good service
When settling down we then couldn't find the TV remote, searched everywhere and then had to ring housekeeping again…. Then waited another 20mins for a remote to bought up to the room!
During the night (not your fault) but the quality of rooms are… the gentleman next door was “up all night” shall we say! Not the best sleep before supposed to be going away the next day!

The following morning my partner wasn’t very well, and unfortunately we had head home rather then Heathrow airport. I explained to Steve the concierge when leaving the hotel about the experience and also letting him know our car wouldn’t be in the carpark for the specified time we had booked it in for – due to having to abandon our holiday!

He said to contact him for when we rebook our trip (which will be soon) and he will sort the hotel and parking out.

Overall I have been so unimpressed with this quality of service I have received staying at this hotel, I am quite a frequent flyer and I have used and along with many more hotels at the airport to make the holiday experience more enjoyable.

STILL WAITING 1.5 MONTHS LATER FOR A RESPONSE AND OUTCOME- 6 EMAILS FROM CUSTOMER CARE @ RADISSON (TELLING ME IT WAS GOING TO GET LOOKED AT) BUT NOTHING ELSE

I stayed at the Radisson Miami two days ago. I was charged a late fee after checkout without them telling me what late fees are applied ahead of time when I requested late checkout and it was granted.
I checked out beforehand and still was charged. Petty buisness practices. Not what I expected from a Radisson. Absolutely terrible

Stayed at the Radisson Red Cape Town - great hotel , customer service second to none. Will be going back loved Cape Town and this Hotel.

Credit where credit is due well done to the Red in CT 😁👏👏👏

Stayed at Heathrow. Accidently left watch in the room. Told them within 30 minutes of leaving but told to send email as they wouldn't deal with it over the phone. So sent email and received reply next day to say my enquiry had been sent to housekeeping. Then received a voicemail and told to collect. On return called to collect but after 2 hours wait told couldn't find it. Operations Manager Chris Spencer was dismissive and really not bothered. Told to write email. 2 emails later still no reply. So who stole the watch??? Restaurant closed so bar food only open. Food overpriced, slow service, small portions and not hot on delivery. Hugely disappointing Service from reception cold and unwelcoming. Queue unbelievably long and slow. Basically the worse service possible ever experienced anywhere we've travelled in the world. Really the worst! Didn't think Faulty Towers could be reinvented!
Radisson have been removed from our company approved places to stay. NEVER stay here again!

Planned to stay at this hotel in Vienna for the weekend. Since the plane was delayed, I arrived only at midnight, I was very tired from the road.

Already at the reception I found out that it turns out that you can only pay with a card. I only had cash with me. The girls refused to let me in. As a result, I had to look for another hotel at night....

I received many letters before the trip with different offers from the hotel, but nowhere was it indicated that payment was only by card.

DO NOT STOP HERE. stopped here for 1 night and parked car there for 15 nights while me and my husband went on our honeymoon. Got back on the 4th of January and someone had stolen our number plates and driving round with them on. a police incident was reported on the day and got told a refund would be processed on monday. and now the hotel are saying they arent responsible for it and wont be getting a refund.

Stayed at Radisson red at Heathrow UK for an evening. Long queues at check in followed by an unacceptable hours wait in between ordering a meal and it eventually coming. Poor value for money as essentially microwave type meal. Our room was freezing cold but nobody answered the phone when we rang reception several times to complain. When we mentioned poor service at check out we were told they were short of staff and advised to email our concerns. They replied by offering a complimentary breakfast which wasn’t appropriate as leaving early for airport. Refused any form of refund but eventually agreed not to charge for the evening meal. Overall a very poor experience and they could not care less when you have cause to complain.

Konsekvent venlig og professionel modtagelse og betjening ved ankomst til receptionen. Værelserne er dejlige og sengene virkelig gode. Hotellets beliggenhed er placeret centralt og bekvemt. Gode p-muligheder (i kælderen). Mit absolut foretrukne hotel i Aarhus.

Visited the Oui Bar at Radisson Red in Glasgow on 6th December for food. £13.95 for macaroni cheese, so runny a spoon was required plus £4.95 for chips to go along with it. Chips were oversalted and inedible. Vegan pizza, consisted of pizza base, tomato sauce and 4 basil leaves. No vegan cheese whatsoever and only other vegan option on the menu was a salad. Extortionate prices for mediocre food. Never again.

At Heathrow, London: I had the exact same experience as another person who left a review on Booking.com not long ago and this morning the guest next to me at reception also reported broken heating, so I guess they aren’t fixing the problems with heating and knowingly still allowing guests to check in to rooms with smashed in, non functioning thermostats and broken hotel phones. Not only was there no heating: the AC was on full blast and couldn’t be turned off due to the broken thermostat screen so it was absolutely freezing. They were not able to offer another room because they were “fully booked”. I’d expect this from a 2 star hotel, perhaps but when you fork out the money to stay at this hotel for £200 a night, it’s ridiculous to not have solutions or accountability. We weren’t offered any compensation and had to ask several times - they said they could offer us a buffet token, which would cost them nothing as the food already is there.

Mistakes happen but as several people have had the same experience and reported it to the hotel, I am more inclined to believe that they are still offering unacceptable rooms with broken amenities without fixing the problem, hoping that guests will just put up with it, which I find really unethical. The reception staff admitted they’ve been having problems with heat in multiple rooms but instead of fixing it, they keep offering the rooms. The receptionist said the problem was “out of my hands”. We spent hours, jet lagged, communicating with staff and being told to wait for a knock or call past midnight and the call never came. In the end nothing could be sorted until the morning so we stayed up for nothing and weren’t even alerted. Disgraceful. Buyers, please please don’t waste your money here. More expensive and supposedly reputable does not equal more reliable and you’d be better off going to a hotel that cares about their customers and where you aren’t just a cash machine. This was a painful experience and for the price the hotel soaks guests for, the least they could do was not let them freeze during winter and keep them up past midnight waiting for a solution and then say oops we can’t fix it. Oh well. Hotel should be reported for how many people have had the same problems and having the hotel not bother to fix it, knowingly letting their guests suffer.

I booked hotel with parking at Heathrow. Location was ideal and onsite parking a must for me.
The first room we checked into was smelling of tobacco and the A/C wasn’t working. After some discussion with the receptionist, the room was changed. I didn’t have time to check everything until 6 am when we couldn’t use the shower because all the three dispensers were broken. The stupid thing was that the broken nozzles were left on top of the dispensers meaning that they had no procedure to fix them. Just wait for a guest to kick a fuss!
We didn’t have time to report or fight!

Warum bekommt man auf seine Mails eigentlich keine Antworten??? Schade, denn eigentlich übernachte ich gerne in euren Hotels...