Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... Zobacz więcej
Reakcja na opinię
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... Zobacz więcej
Informative and well presented. I have found both the website and retail experience both straight forward and helpful. The value for money regarding products on offer are very endearing.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, Zjednoczone Królestwo
- 01615156449
4,8
Doskonała
249 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od ProCook - Arndale
We appreciate your kind words about our staff and store. We hope you visit again soon!
Great quality and prompt delivery and…
Great quality and prompt delivery and very nice staff in store too, really helpful
1 czerwca 2026
Odpowiedź od ProCook - Arndale
We're so glad you enjoyed our quality products, prompt delivery, and helpful staff! Thank you for your kind words.
Friendly helpful staff
11 czerwca 2026
All under one roofBoth the salmen were brilliant
Both the salmen were brilliant. Very polite, helpful and professional.
A new establishment which seems to be very modern. Good products for a really good prices. Sustainable stuff.
Those are the qualities exactly what I look for in a retail institution.
Good luck!
11 czerwca 2026
Friendly and caring staff dealt with in…
Friendly and caring staff dealt with in a good time.
6 czerwca 2026
Excellent after sales service
I had an issue with some of my professional granite pans after 6 years of use. I contacted Pro Cook explained the situation backed up with photographic evidence and to be fair after a discussion the pans were replaced with no quibbling. I could not have asked for more. Absolutely 1st class service.
22 maja 2026
Brilliant next day delivery !
25 maja 2026
Odpowiedź od ProCook - Arndale
We're happy to hear you enjoyed our service and learned about promotions!
What a wonderful shop I could’ve stayed…
What a wonderful shop I could’ve stayed in there all day the service from the shop assistant was absolutely wonderful very supportive very helpful and amazing experience with absolutely fantastic products I will definitely be shopping in there again
29 maja 2026
Odpowiedź od ProCook - Arndale
We're so happy you enjoyed your shopping experience and found our products fantastic! It's wonderful to hear our assistant was supportive and helpful. We look forward to your next visit!
Friendly helpful staff and good range…
Friendly helpful staff and good range of products
23 maja 2026
Odpowiedź od ProCook - Arndale
We're so glad you enjoyed our products and found our staff helpful!
Odpowiedź od ProCook - Arndale
We're so glad you enjoyed our products and helpful staff!
Odpowiedź od ProCook - Arndale
We're glad our team was helpful and friendly.
The staff went above and beyond to…
The staff went above and beyond to properly advice and demonstrate the product.
22 maja 2026
Odpowiedź od ProCook - Arndale
We're so pleased our staff went above and beyond to advise and demonstrate the product for you.
Odpowiedź od ProCook - Arndale
We appreciate your positive feedback on the swift delivery and lovely quality. We are so happy you are pleased!
Helpful staff
I was assisted by a very helpful member of staff who was able to confidently provide information on the differences two between two pans in various ranges.
15 maja 2026
Odpowiedź od ProCook - Arndale
We're so glad to hear our staff provided confident and helpful information. Thank you for your wonderful feedback!
Odpowiedź od ProCook - Arndale
We appreciate you sharing that our staff was helpful and that we offer good quality at a fair price!
Helpful staff and quality products
Helpful staff who answer questions. Great products. Brilliant that I can now browse a store as well as the online shop.
19 maja 2026
Odpowiedź od ProCook - Arndale
We appreciate your positive feedback! We're so glad our staff were helpful and that you enjoy browsing our store and online shop.
They have amazing options for cookware…
They have amazing options for cookware and electronics!
9 maja 2026
Odpowiedź od ProCook - Arndale
We are so glad you enjoyed our selection of cookware and electronics! Thank you for your kind words.
Helpful sales assistant
The lady who attended to me was very helpful with advice on the size of teapot which was best for my needs, and also informed me of the guarantee if I entered my email address.
16 maja 2026
Odpowiedź od ProCook - Arndale
We're so glad to hear our team provided helpful advice and informed you about our guarantee. Thank you for sharing your positive experience with us!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.