Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... Zobacz więcej
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I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... Zobacz więcej
The lady at the shop was very helpful gave good advice k ew what she was selling very good communication
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, Zjednoczone Królestwo
- 01615156449
4,8
Doskonała
247 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Shopkeepers are very friendly
Shopkeepers are very friendly, polite and helpful. I like to shop in your store. I need more evidence for your products are safe to use for using in kitchen. I suppose I buy anything for cooking that is never harm my family. I asked your staff couldn't be answered my require. I need to know the material, quality and how to use.
18 lipca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Very clean store
Very clean, organised and well lit store.
Completely disinterested customer service
14 lipca 2026
Odpowiedź od ProCook - Arndale
We appreciate your feedback regarding our store's cleanliness and organization. We are truly concerned to hear about your experience with our customer service. We are committed to ensuring every customer feels valued and assisted. We will address this internally to improve our service.
Arndale Manchester is a great store to…
Arndale Manchester is a great store to visit. Very pleased with the staffs excellent customer service ! Been several times and always a pleasant experience. Well stocked, great prices and knowledgeable about products.
Will definitely recommend 👌
12 lipca 2026
Great quality products
Great quality products. Worth the price. The staff is also very friendly and professional.
6 lipca 2026
Odpowiedź od ProCook - Arndale
We're so glad you enjoyed our quality products and found our staff friendly and professional! Thank you for your kind words.
Very helpful when I bought 3 pack of…
Very helpful when I bought 3 pack of knife set and a chef knife.
3 lipca 2026
Odpowiedź od ProCook - Arndale
We're so glad to hear that you found our knife sets helpful! Thank you for choosing us for your kitchen needs and for the wonderful feedback.
Staff member was friendly polite and…
Staff member was friendly polite and efficient. Good product knowledge
30 czerwca 2026
Odpowiedź od ProCook - Arndale
We're so glad you found our staff friendly, polite, and efficient, and that they had good product knowledge! Thank you for your kind words.
A mistake on my part was speedily…
A mistake on my part was speedily rectified with no quibble by yourselves. Which made the whole transaction easier. This is why I continue to shop with yourselves.
21 czerwca 2026
Reasonable Price & 25 yrs Warranty…
Reasonable Price & 25 yrs Warranty which is Good. Helpful Staff at Arndale Centre give me a trust of this brand.
3 lipca 2026
Odpowiedź od ProCook - Arndale
We're so pleased to hear you found our pricing reasonable and appreciate the 25-year warranty. We're especially glad our Arndale Centre team provided such helpful service, building your trust in our brand. Thank you for your kind words!
Great collection of kitchen items
All the kitchen items are excellent and worth the investment, will buy again.
3 lipca 2026
Odpowiedź od ProCook - Arndale
We're so glad you found our kitchen items excellent and a worthwhile investment! Thank you for your kind words and for planning to buy from us again.
Odpowiedź od ProCook - Arndale
We're so pleased you found our offerings to be good value and our team helpful and friendly! We appreciate your kind words.
Attractively laid out store with a…
Attractively laid out store with a large variety of cooking utensils competitively priced.
28 czerwca 2026
Great array of items and very helpful
Great array of items and very helpful, friendly staff.
27 czerwca 2026
Odpowiedź od ProCook - Arndale
We're so glad you enjoyed our selection of items and found our staff to be very helpful and friendly!
Very impressed with ProCook…
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunately one of the bowls was damaged so I rang customer services and they sent out a replacement which was received on Tuesday. Can’t beat that kind of service. Well done ProCook!
21 czerwca 2026
Odpowiedź od ProCook - Arndale
We're so pleased to hear about your positive experience with our team and the quick delivery of your dinner set. It's wonderful that we could resolve the issue with the damaged bowl so efficiently. Thank you for your kind words!
Trained your staff to treat customers…
Trained your staff to treat customers with respect.
22 czerwca 2026
Odpowiedź od ProCook - Arndale
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Staff very helpful and friendly
Staff very helpful and friendly
Product very good quality
Price not expensive not cheap
20 czerwca 2026
I loved price n product quality been…
I loved price n product quality been 1st time buyer I really loved it
14 czerwca 2026
Odpowiedź od ProCook - Arndale
We are so glad you loved the price and product quality as a first-time buyer!
Odpowiedź od ProCook - Arndale
We appreciate your kind words about our staff and store. We hope you visit again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.