Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great... Zobacz więcej
Reakcja na opinię
Love the Divan colour (green) and storage. Mattress and bedding great. Not impressed by the delivery. Driver and assistant were very polite but were too rushed, causing damage to walls and paintw... Zobacz więcej
Reakcja na opinię
Love this mattress, great quality, exceptionally comfy, very happy. Wanted one of these for ages after staying at Premier Inn, so glad I finally got it.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Napisane przez firmę
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely firm mattress more firm than…
Lovely firm mattress more firm than medium. No movement in the night from my husband. Good edges no give. Would recomend.great quality.
6 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you're enjoying the comfort and quality of your new mattress! It's wonderful to know it provides such great support and undisturbed sleep.
Kind regards, Louise at Premier Inn At Home
Terrible services Cefalu No response to emails
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week later we got our mattress . No apology nothing I then emailed to ask for refund of next day delivery which should have been offered straight away.
3 lipca 2026
Odpowiedź od Premier Inn At Home
We sincerely regret the difficulties you encountered with your delivery Debra and also the subsequent communication challenges. I can see an investigation was launched with our courier partner as soon as we were made aware of the issue and a refund has now been made for you. We do hope this didn't detract from your overall enjoyment of your new mattress.
Kind regards, Louise at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so pleased to hear this. Thank you for sharing your positive experience!
Kind regards, Louise at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so pleased to hear you found our website easy to use and that your delivery was quick! It's wonderful to know you love our bedding and beds. We appreciate the feedback.
Kind regards, Louise at Premier Inn At Home
Excellent experience buying online
Easy to order,fast delivery, value for money, excellent product would definitely order again
6 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear you enjoyed our duvet and found our service efficient! We appreciate your kind words and look forward to serving you again.
Kind regards, Louise at Premier Inn At Home
Great service really easy to order with…
Great service really easy to order with a good choice of headboards and colours. I was kept up to date with delivery details and was delivered right on time by very helpful and friendly delivery team
6 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you found ordering easy with a great choice. It's wonderful that you were kept updated and that our delivery team was so helpful and friendly!
Kind regards, Louise at Premier Inn At Home
Odpowiedź od Premier Inn At Home
Thanks for your review Karen.
All the best, Louise at Premier Inn at Home
The pillow I've been looking for!
5 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear you found the perfect pillow! Thank you for sharing your positive experience with us Elizabeth.
All the best, Louise at Premier Inn At Home
Lovely bed and great delivery service
Lovely bed and great delivery service! Bed, mattress and headboard delivered on time, quickly and assembled with no trouble, delivery guys were great, thanks guys.
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Premier Inn At Home
We're so pleased to hear your new bed was delivered on time and assembled without any trouble Sarah. It's wonderful to know the delivery team provided great service!
Kind regards, Louise at Premier Inn At Home
A lovely quality divan bed.
A lovely quality divan bed and mattress. Very well made and wonderfully comfortable. Very friendly delivery drivers who assembled the bed professionally and removed all packaging, For an extra charge they removed our old mattress as well. Very happy with our purchase and highly recommended bed.
27 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear you're delighted with your new bed, and that you found it wonderfully comfortable.
Kind regards, Louise at Premier Inn At Home
Great service
Great service, friendly delivery guys, no messing, knew exactly what they were doing. Very efficient
21 kwietnia 2026
Odpowiedź od Premier Inn At Home
We appreciate you taking the time to share your feedback. We are so pleased to hear that you received great service and that the delivery team was efficient.
All the best, Louise at Premier Inn At Home
Best bed ever but no free gift!
Everything is great, but we were disappointed not to receive our free bedding bundle as advertised.
20 czerwca 2026
Odpowiedź od Premier Inn At Home
Thanks for your feedback Phil. We understand your disappointment about the missing bedding bundle and will look into this for you.
Kind regards, Louise at Premier Inn At Home
Easy to order
Easy to order
I had to contact the customer service centre, the advisor was very helpful and sorted my issue without fuss
1 lipca 2026
Odpowiedź od Premier Inn At Home
We're so glad to hear that our customer service team provided such helpful assistance and resolved your issue efficiently. Thank you for your kind words!
Kind regards, Louise at Premier Inn At Home
Excellect quality, value for money
We stay at Premier Inns often and always enjoy a good nights sleep. After our recent stay we decided to purchase new pillows which we are very pleased with.
24 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you're enjoying our pillows and that they are providing you with such a good night's sleep at home. Thank you for your wonderful feedback!
Kind regards, Louise at Premier Inn At Home
I ordered a mattress from you as my old…
I ordered a mattress from you as my old mattress which was only 3 months old lost its shape and hurt my back.
Ordering and delivery were excellent with being able to arrange a am or pm delivery.
Had for about a month and is really comfortable
26 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so glad to hear our mattress is providing you with comfort and relief after your previous experience. We appreciate your kind words about our delivery service. Thank you for your positive feedback Peter.
All the best, Louise at Premier Inn At Home
Delivery service though on time. Handing over was delayed because I wasn't sent the 4 digits code.
Delivery service.
Order was smooth and simple.
It's just a month I have used it. No comment on the quality yet.
1 lipca 2026
Odpowiedź od Premier Inn At Home
We're glad to hear your order was smooth and simple! We appreciate your feedback and hope you continue to enjoy your new mattress.
Kind regards, Sam at Premier Inn At Home
After staying in the premier
After staying in the premier. I decided to buy the Fabulous pillows bought 4 2 hard 2soft. Am finally getting a good nights sleep. Would Definetly recommend them 👍.
2 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear that you're finally getting a good night's sleep with our pillows! It's wonderful to know that you'd definitely recommend them.
Kind regards, Sam at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so happy to hear you find our pillows comfortable! We appreciate your kind words and look forward to your next order.
Kind regards, Sam at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're delighted to hear that you found our pillows lovely and the delivery great. We're also glad you found the ordering process easy. Thank you for your wonderful feedback Joyce.
All the best, Sam at Premier Inn At Home
A friend recommended your pillows
A friend recommended your pillows. Ordering was straightforward on line and delivery was very prompt.
She was right...they are the most comfortable pillows we have ever had!
30 czerwca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear that your friend's recommendation led you to such a positive experience! It's wonderful to hear.
Kind regards, Sam at Premier Inn At Home
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.