Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great... Zobacz więcej
Reakcja na opinię
Love this mattress, great quality, exceptionally comfy, very happy. Wanted one of these for ages after staying at Premier Inn, so glad I finally got it.
Reakcja na opinię
Love the Divan colour (green) and storage. Mattress and bedding great. Not impressed by the delivery. Driver and assistant were very polite but were too rushed, causing damage to walls and paintw... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Napisane przez firmę
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The delivery guys were great out with…
The delivery guys were great out with the old mattress in with the new mattress job done.
10 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear that our delivery team provided such great service and made the process so smooth for you Mrs Taylor. We appreciate you sharing your positive experience!
Sam,
Premier Inn At Home
Bought some firm pillows a few weeks…
Bought some firm pillows a few weeks ago, already considering buying some more because they’ve gone flat
10 lipca 2026
Odpowiedź od Premier Inn At Home
We're truly sorry to hear of any disappointment with your pillows Stella, and appreciate you bringing this to our attention.
Sam,
Premier Inn At Home
Lovely comfortable pillows
Lovely comfortable pillows. Arrived quickly & tracking helped
17 lipca 2026
Odpowiedź od Premier Inn At Home
We're pleased to hear you're happy with your comfortable pillows and that they arrived quickly. We appreciate your positive feedback Collette.
Sam,
Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so happy to hear that you found our bed to be incredibly comfortable! We truly appreciate your wonderful feedback Lynne.
Sam,
Premier Inn At Home
Recommended to me by a friend and I can…
Recommended to me by a friend and I can definitely say I am not disappointed. Will purchase more.
10 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy your friend recommended us and that you weren't disappointed! We appreciate your kind words and look forward to your next purchase Diane.
Sam,
Premier Inn At Home
The mattress we bought was nothing like…
The mattress we bought was nothing like the one we slept on in the Hotel returned it straight away and got a full refund
16 lipca 2026
Odpowiedź od Premier Inn At Home
We are sorry the mattress did not meet your expectations. We appreciate you letting us know.
Sam,
Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're also delighted to hear you're happy with the quality of your pillows!
Sam,
Premier Inn At Home
ORDERING WAS EASY AND KEPT INFORMED OF…
ORDERING WAS EASY AND KEPT INFORMED OF TIME OF DELIVERY . GREAT SERVICE
16 lipca 2026
Odpowiedź od Premier Inn At Home
We are so pleased to hear that you found the ordering process easy. It's wonderful to know you experienced great service. Thanks Alison.
All the best, Sam at Premier Inn At Home
Very happy with the pillows best we…
Very happy with the pillows best we have had for a long time,and my neck is feeling better ,glad I got them ,
8 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear how happy you are with your new pillows and that they are helping your neck feel better. It's wonderful to know they're the best you've had in a long time!
Claire
Premier Inn At Home
Quick easy service
15 lipca 2026
Odpowiedź od Premier Inn At Home
Thank you for feedback we are pleased you are happy with the service that you received.
Odpowiedź od Premier Inn At Home
We're so pleased to hear that you found the ordering process easy and that your item arrived quickly. We're delighted you're happy with your purchase!
Claire
Premier Inn At Home
Nothing like the mattresses at the…
Nothing like the mattresses at the hotel. Much firmer. Really unhappy. Also the fact you don't take returns is very poor.
15 lipca 2026
Odpowiedź od Premier Inn At Home
We're sorry the mattress didn't meet your expectations Jonny. We appreciate your feedback. Our website does explain that we offer a 14 day approval if you are at all unhappy, please reach out to us directly if you need any further information.
Sam,
Premier Inn At Home
This beding so soft and cosy I really…
This beding so soft and cosy I really enjoyed my sleep I am going to tell my family and friends to buy bedding from premier inn the best bedding thank you so much
7 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you found our bedding soft and cosy and that you enjoyed your sleep. It's wonderful that you're recommending us to your family and friends!
Premier Inn At Home
The pillows are terrible quality
The pillows are terrible quality and completely flat not worth the money at all and nothing like the premier inn which we love when we stay!
7 lipca 2026
Odpowiedź od Premier Inn At Home
We are truly sorry to hear that the pillows have not met your expectations and have flattened so quickly. We understand your disappointment, and we appreciate you sharing your feedback with us.
Premier Inn At Home
Ordering process simple, delivery less so.
Found the ordering process simple, including option for taking away the old mattress. Free bedding package was an unexpected bonus.
Minor niggle with delivery, both bedding package and mattress. The former didn’t turn up when expected (ie within the one hour time slot given): wouldn’t normally be a problem but I was going away that day and had a train to catch. I thought I had managed to delay delivery for a few days so it was a bit of a surprise when I got a subsequent message telling me that it had been delivered to me a couple of hours later than scheduled. Impossible as I was then on an underground train! I’d asked for it to be left in the porch but on arrival home a few days later found it in the back garden. No idea whether it had been delivered to a neighbour who had then relocated it : the delivery advice specifically stated it had been delivered to me!
On the latter, received notification of four hour time slot after 22:30 the night before. I’d managed to wrestle the old mattress downstairs ready for collection (I live alone) and was surprised when the delivery driver asked whether he should leave the new mattress there and then seemed disgruntled when I made it clear that I needed it taken upstairs to the bedroom. He complied but not with a particularly good grace.
So far, I’m satisfied with the new mattress which is very comfortable and found the mattress protector to be of very good quality.
3 lipca 2026
Odpowiedź od Premier Inn At Home
We appreciate you sharing your detailed feedback regarding your recent experience. We are glad to hear that you found the ordering process straightforward and are enjoying the comfort of your new mattress and the quality of the protector.
We sincerely regret the issues you encountered with both deliveries. The situation with the bedding package arriving late and being left in an unexpected location, especially given your travel plans, is certainly not the experience we aim to provide. We also acknowledge your frustration with the late notification for the mattress delivery slot and the delivery driver's reluctance to assist with taking the new mattress upstairs. We are reviewing these incidents with our delivery partners to understand what went wrong and to prevent similar occurrences in the future. Your comments are invaluable as we continuously work to improve our services.
Claire
Premier Inn At Home
Went away for 1 nights for work
Went away for 1 nights for work. Unfortunately I didn’t get the sleep I was hoping. creaky floor boards upstairs and an other guest that didn’t stop walking about until the early hours of the morning made my night miserable.
15 maja 2026
Odpowiedź od Premier Inn At Home
Can we ask you to move your review to our hotel page, so the right reams can pick this up.
Kind regards, Louise at Premier Inn at Home
Easy to order and reasonably priced
Easy to order and reasonably priced. The delivery was uncomplicated and on time.
Really comfortable too.
12 lipca 2026
Odpowiedź od Premier Inn At Home
We appreciate your review and are so glad you found the ordering process easy and the pricing reasonable.
Kind regards, Louise at Premier Inn At Home
The bed was what was expected
The bed was what was expected. Comfortable providing a restful sleep. The pillows were a welcome addition.
13 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear that your bed met your expectations and provided you with such a comfortable and restful sleep. It's wonderful to know the pillows were a welcome addition!
Kind regards, Louise at Premier Inn At Home
Good buying experience
Good buying experience. Bed is firmer than was expecting and not the same as the beds in the hotel. Maybe it will soften up with time. Well made and lovely colour divan.
13 lipca 2026
Odpowiedź od Premier Inn At Home
We're glad to hear you had a good buying experience and appreciate your positive comments about the divan's quality. Please do allow time for the mattress to settle and relax, we're sure you will soon find it great.
Kind regards, Louise at Premier Inn At Home
We went to orbital for breakfast last…
We went to orbital for breakfast last Sunday they run out of some food the coffee was cold very disappointing
10 stycznia 2026
Odpowiedź od Premier Inn At Home
Hi, can we ask you to move your review to our hotel page, that way the correct teams can see your feedback.
Louise, Premier Inn At Home
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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