Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My stay was 2 nights at tonbridge vauxhall, I asked at the front desk for assistance with helping me locate everything I needed for my stay as working away. I spoke with Alison and she provided great... Zobacz więcej
Reakcja na opinię
Love the Divan colour (green) and storage. Mattress and bedding great. Not impressed by the delivery. Driver and assistant were very polite but were too rushed, causing damage to walls and paintw... Zobacz więcej
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Love this mattress, great quality, exceptionally comfy, very happy. Wanted one of these for ages after staying at Premier Inn, so glad I finally got it.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Napisane przez firmę
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great hotel by the airport
Great hotel by the airport, lovely breakfast and a great night sleep especially the pillows were exceptional.
18 grudnia 2025
Odpowiedź od Premier Inn At Home
Can we ask you to move your review to our hotel page, that way the right team can see your feedback.
Best regards, Sam at Premier Inn at Home
As we stay in Premier Inns quite often
As we stay in Premier Inns quite often, we always get a decent sleep, my partner loved the pillows so much I bought him some as part of his birthday present. Nice quality too. They arrived very quick so no complaints at all.
16 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you consistently get a decent sleep when staying with us Rosalind, It's wonderful to hear.
Best regards, Sam at Premier Inn At Home
Lovely!!!!
We now have the same lovely squidgy comfy mattress and bedding that we have when staying at premier inn.
Sleeping in it is always wonderful zzzzzzzzzzzzz
23 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you're enjoying the lovely, comfy mattress and bedding, and that it reminds you of your stays with us. It's wonderful to know you're sleeping so well Zoe.
Kind regards, Sam at Premier Inn At Home
Over a week since I reported an issue…
Over a week since I reported an issue with my new mattress. Still waiting ....
22 lipca 2026
Odpowiedź od Premier Inn At Home
We apologise for any delay in contact Jackie and will have the CX team get back to you directly asap.
Kind regards
Sam at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so pleased to hear how much you love our pillows and that you appreciate their great quality and price. Thank you for your wonderful feedback Adele.
Kind regards, Louise at Premier Inn At Home
Very prompt delivery
Very prompt delivery. The delivery drivers weren't phased by the fact that our bedroom is on the third floor with narrow winding stairs, plus they had to take the old mattress away too. We're pleased with the mattress, although I'm not sure that's is as firm as the ones we've slept on at Premier Inns (Three Premier Inn stays so far this year). We're very pleased with the bedding bundle which came free with the mattress purchase.
22 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear about your positive delivery experience, especially with the challenging stairs! It's wonderful that you're enjoying the bedding bundle. We appreciate your feedback Mrs Lyne.
Best regards, Louise at Premier Inn At Home
Had these pillows before so knew they…
Had these pillows before so knew they were good and suited me. Very comfortable and have taken away my aches and pains.
17 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you're enjoying your pillows and that they are helping with your aches and pains. Thanks Susan.
Best regards, Louise at Premier Inn At Home
A good night sleep 😴 …
Easy to order and delivery was very good. Enjoying very good and respectful sleep on my new mattress 😀
22 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you found the ordering process easy and that your delivery was very good. It's wonderful to hear.
Kind regards, Louise at Premier Inn At Home
Great mattress and service
Everything was excellent: great mattress, a generous set of extras, easy ordering service, simple and straightforward delivery.
Now enjoying a comfortable night’s sleep!
14 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear that your ordering and delivery experience was easy and straightforward. We're delighted you're enjoying a comfortable night's sleep!
Kind regards, Louise at Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so pleased to hear you're happy with the quality of our products! We truly appreciate your kind words and look forward to your next purchase.
Kind regards, Louise at Premier Inn At Home
Bought mattress for my son
Bought mattress for my son. He so comfy lying on it, he sleep longer ythan before
20 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear your son is sleeping soundly on his new mattress! We appreciate your wonderful feedback.
Sam,
Premier Inn At Home
Service was good
Service was good, the firm pillow though is really not quite what I expected I find it too firm.
20 lipca 2026
Odpowiedź od Premier Inn At Home
We appreciate your feedback on our service. Please do allow yourself time to get used to the new support.
Sam,
Premier Inn At Home
Wonderful pillows
Easy to order and quick delivery. After years of uncomfortable pillows and loving Premier inn pillows I was delighted to see I could buy them. I bought 2 to try , to see if they are the 'real deal'and loved them so much I bought another 2 for my hubby. They hold their shape and after a puff up every morning they look like new. I was also impressed that a pillow protector is included. All in all 10/10 .
13 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear that our pillows have brought such comfort and improved your sleep experience! We truly appreciate you sharing your positive feedback and are delighted that the pillows are proving to be the "real deal" for you and your husband. We're also glad you appreciate the included pillow protector. Thank you for your fantastic 10/10 rating Marie.
Sam,
Premier Inn At Home
Excellent service and lovely pillows
Excellent service and lovely pillows, having some really good night sleeps
5 lipca 2026
Odpowiedź od Premier Inn At Home
We are so happy to hear you are having some really good night's sleep with our lovely pillows and excellent service. We appreciate your feedback Margaret.
Sam,
Premier Inn At Home
Always had a good night's sleep when…
Always had a good night's sleep when staying at a Premier InnThe delivery was on time and the delivery men were polite.Very pleased with my order
12 lipca 2026
Odpowiedź od Premier Inn At Home
We're so happy to hear that you're pleased with your order and that you had a good experience with our delivery team. We appreciate you sharing your feedback!
Sam,
Premier Inn At Home
Delighted with the new mattress and bedding!
Love the new mattress and bedding so comfortable. Quality of mattress and bedding excellent Came earlier than expected. I’ve had such good nights sleep thanks to the comfortable mattress. Delivery service excellent.
19 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you love your new mattress and bedding Athena, and that they're so comfortable!
Sam,
Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're delighted to hear that you find our pillows to be of excellent quality and comfortable. Thank you for your wonderful feedback!
Sam,
Premier Inn At Home
Great purchase
These are really comfortable pillows, delivered quickly and were a great price.
11 lipca 2026
Odpowiedź od Premier Inn At Home
We're so pleased to hear you found our pillows comfortable and that the delivery was quick. It's great to know.
Sam,
Premier Inn At Home
Odpowiedź od Premier Inn At Home
We are so pleased to hear you are enjoying your lovely pillows Jo. Thank you for your kind words.
Sam,
Premier Inn At Home
Odpowiedź od Premier Inn At Home
We're so happy you love our quilt cover and find it to be of good quality! Thank you for your wonderful feedback Mrs Vickers.
Sam,
Premier Inn At Home
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.