Excellent customer service. I ordered some lights, but changed my mind. The service at the store was very good, and my issue was resolved instantly. Well done Poole Lighting!
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Zobacz więcej
Reakcja na opinię
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Zobacz więcej
Reakcja na opinię
The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Napisane przez firmę
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Dane kontaktowe
9 Cabot Lane , BH177BY, Poole, Zjednoczone Królestwo
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,8
Doskonała
567 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic prices on quality products…
Fantastic prices on quality products and super quick delivery
Recommend!!
20 maja 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review!
Awful
Awful, no response to emails after purchasing a LAP solar light 6 months ago which has failed and after inspection water ingress has destroyed it , poor unit and poor customer service , charge back will be started now. Avoid.
22 maja 2026
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
We're sorry to hear that you've been disappointed with your experience.
To clarify the timeline, we received a single email from you on 21st May and your 1-star review was posted on 22nd May, less than 24 hours later. Upon receiving your email, we immediately forwarded your concerns to our Quality and Product Development teams to determine whether the issue you reported was a known fault and to obtain the most accurate advice for you. At the time, we were awaiting their response.
We would also note that our response times were slightly impacted due to reduced staffing levels during the half-term holiday period.
Despite this, we have now processed a full refund for your purchase. While we understand your frustration with the product failure, we feel that a 1-star review based on less than a day's wait for a response does not fairly reflect the efforts made to investigate and resolve your concern.
We take product quality and customer service seriously and always aim to provide a fair and satisfactory resolution when issues arise.
First time using great experience
First time using. Great price and fast delivery. Would recommend
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review!
As described
As described, good product, great colours, looks lovely in kitchen & dining room. Posted quickly, well packed, best price I could find.
6 maja 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review!
The best customer service I have…
The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and arrived 2 days later. Outstanding! Highly recommend
14 maja 2026
Opinia niezależna
Odpowiedź od Poole Lighting Factory Shop
Providing excellent customer service is very important to us, so your feedback truly means a lot. We hope you love your new lights, and thank you again for your recommendation!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review!
Very good value ceiling light
Very good value ceiling light, fast dispatch and very secure packaging, many thanks.
6 maja 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review!
Great service
An easy site to navigate. I placed my order and received it very quickly in excellent condition. A great service, thank you.
5 maja 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review!
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review!
I'd been looking at these particular…
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each as they were 'open box returns'.
They arrived within 36 hours, securely packaged and good as new!!
Great service, great price and a happy customer!
26 kwietnia 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review!
Item arrived promptly via DPD and now…
Item arrived promptly via DPD and now working well.
24 kwietnia 2026
Odpowiedź od Poole Lighting Factory Shop
thank you for your review
quick easy ordering and delivery.
24 kwietnia 2026
Odpowiedź od Poole Lighting Factory Shop
thank you for your review
I had 2 lights for hall and landing…
I had 2 lights for hall and landing ordering was simple and quick they came within a few days and they look amazing will definitely order from them again and I would highly recommend to friends and family.
30 kwietnia 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review and recommendation
Glass Lamp Shades - Excellent Service…
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful.
Ordering process / website was very easy to navigate.
Postage and delivery extremely efficient. Items extremely well packed (as quite fragile items) - no damage on receipt.
No hesitation at all in ordering from Poole Lighting again
13 kwietnia 2026
Odpowiedź od Poole Lighting Factory Shop
Thank you so much for your kind and detailed review!
We’re really pleased to hear that our team was able to assist you quickly with your query and that you found the ordering process straightforward. It’s great to know your glass lamp shades arrived safely and that our packaging and delivery met your expectations, especially with such delicate items.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Warm regards,
Maja
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
Odpowiedź od Poole Lighting Factory Shop
Thank you for your kind review
Odpowiedź od Poole Lighting Factory Shop
Thank you for your review
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