Pearson Recenzje 599

Ikke muligt at få kontakt.

Har forsøgt at ringe, har mailet flere gange - helt forgæves. Pearson svarer ikke i deres telefontid, svarer ikke på mails. Mangler testmateriale - hvad gør jeg?

Virkelig dårlig service ikke mindst i lyset af, at produkterne ikke kan købes andre steder. Det jeg mangler, kan jeg ikke bestille online.....

If anyone wants to see how to design a website and run a business with the most appalling service imaginable, look no further than Pearson.

Pearson now ranks as the worst website and customer service experience I’ve ever encountered. I purchased an eBook, received a code to redeem it, and was immediately asked to log into yet another website. To download the book, you’re forced to install a separate app. And if you want a refund? You’re redirected to yet another site.

Here are the official refund instructions from Pearson+:

Pearson+ Refunds Note: Refund requests must be made within 14 days of purchase.

Go to the web site.

Log into your account

Click on Cancel and Refund next to the eTextbook

Follow the on-screen instructions

(Source: Pearson Support)

The problem? The refund option doesn’t exist. And it gets worse. When you try to use the chat feature, it only provides a U.S. phone number before abruptly ending the chat. If you attempt to continue, you’re told “no agents available” and the chat closes again.

I work in tech, and this is by far the worst user experience I’ve ever had. Too many websites, misleading instructions, endless hoops to jump through — and you still can’t even download the eBook without more unnecessary steps.

This is supposed to be a training company. Hard to believe, isn’t it? Unfortunately, I can’t avoid using Pearson because it’s the only way to book certifications. Perhaps this is the issue? I feel they know this like it a monopoly so they think anything goes. We just have to put up with it.
But if there were such a thing as a negative rating, Pearson would deserve it.

What this ultimately means is if you have ANY issues you are on your own. There is an 0800 number but Im not paying the toll to request a refund. It will likely cost more than the book I just purchased

The web site has no contact email or number. This applies to all as believe me when you start it is like a rabbit hole of sites you need to log into. Moreover, they force you to log into each. This is not SSO either. Separate account logins. Its absolutely horrible. It's an absolute mess. Its the perfect example of the world we live in today.

Please take a look. Buy an ebook and have the experience and then learn from it and it will show you everything about what not to do when you run a company providing a service. Scary isn't it? The provide a service to us.

I made a mistake on my order, sent few emails to check if it was possible to amend it and find an alternative; called their customer services and chat who is managed by AI, a total disaster, where is your customer support to be honest for such a company and referring to English courses and books, you are not worst it !!! Unbelievable experience, never again!!!!

My experience with this company has been absolutely infuriating. I ordered my BAI almost three weeks ago and, according to them, it “already arrived” at my house — but the truth is that I have received absolutely nothing. Of course, they had no problem charging me immediately.

I emailed them asking for an explanation, and the reply I got was so poor it was almost insulting. If their shipping service changes and affects customers, the very least they could do is properly explain the situation when someone asks. Instead, I get an email saying the order appears as delivered, when nobody was even home to receive it. How can they confirm something that clearly never happened?

On top of shipping it extremely late, their customer service is awful, my order never arrives, they ignore important questions, and to make things even worse, they send me the invoice as if everything had gone perfectly. It’s simply ridiculous.

I’m tired of excuses. I want my order NOW or my money back. There is no justification for such terrible service.

Álvaro Melguizo Ginés

You Pearson scammed me hundred dollars. Fick you. It was a duplicate order. I pray that your company goes bankrupt.

Absolutely disgraceful how much they get away with. Professors implore you to do the review questions, but they charge you a monthly fee to do so, on top of the actual textbook. You people are abhorrent.

This website sucks, allow me to elaborate:

1. User pricing
Their books are overpriced, and without an access code you cannot submit work to your class on the pearson website. This is greed and stunts student success on the factor of income.

2. Terrible Website experience
This website by far charges students hundreds of dollars and gives a bare minimum website design, bad answer validation and is very broken, with some questions even refusing to load their next portions.

3. Bad Support
You cannot actively talk to agents about broken questions without sending an email, so teachers have to manually correct mistakes on pearsons end due to assignment deadlines.

4. Bad graphing system
The graphs are not proportionate in their grid, which confuses students and myself when using them for questions. Furthermore, plotting graphs is a difficult task as the user interface only has tools that are more of a simplified shorthand for plotting, which makes ploting cubic graphs, quadratic graphs, much harder.

Literally * these people. They scam you and take your money and are useless. I am sorry to everyone who is forced to use them through your university or school. I pay so much money forced to use their service by my school and they just randomly cancel it. They dont help for customer support and literally hung up on me multiple times. They will just take and take and take your money. If you ever have a choice stay away from these greedy useless outright disgusting company

I purchased Adobe Premiere Pro Classroom in a Book. You are directed to download the lessons from Peachpit/Pearson. The download doesn't work. After hours of frustration I learned the book is not an official Adobe product at all. Adobe informed me they have nothing to do with the book. THIS BOOK IS A BOOTLEG FRAUD THAT IS USELESS.

I wouldn't have passed my exams without Pearson+. The video explanations are so much easier to follow than just the textbook alone. And the study prep gives you tons of example problems with answers so you can drill until you get it. I will keep my subscription for every class until I finish my prerequisites for vet school.

Terribili. Preparazione con manuali i cui esercizi che non si trovano nell’esame, che si svolge totalmente attraverso l’ascolto di difficilissimi dialoghi o monologhi senza mai, nemmeno una volta, uno stralcio. Entro pochi secondi devi rispondere; il massimo del tempo concesso è di minuti 2:50 per la writing, inclusa la lettura della consegna. Questionari solo ascoltati per dare risposte mai chiuse o semi strutturate. Dicono di dare la possibilità di rifarlo ma non è garantito, la maggior parte delle volte viene negato. Meglio Cambridge o Trinity.

PESSIMO.
MI HANNO NEGATO L'ASSISTENZA DOPO CHE SI è VERIFICATO PER BEN DUE VOLTE UN PROBLEMA SUL SITO PEARSON VUE.
PER CHIUNQUE VOGLIA ACQUISTARE VI CONSIGLIO DIRETTAMENTE IL CENTRO D'INGLESE .

comprare un libro più costoso della versione precedente e dover utilizzare la piattaforma online forzatamente perché alcuni capitoli vengono omessi appositamente è veramente scorretto.

I did not have an option.

Scam that traps you into a 6 month renewal. I needed access to an eTextbook for a 6 week class and am now paying monthly for 6 months, unable to cancel. Directions to cancel on the website are wrong, and the customer service reps are not helpful

UI is complete garbage. Doesn't load at all. Can barely call yourself a website. Maybe back in the 2000s, with dial-up up it would work better.

The web page and ordering process was super fast and easy!

Order a book .... still waiting for it .... now trying to get my money back ..... being given the runaround .... never again! .... Avoid Pearson

It's a wonder pearson has something higher than an average 1 star since their support is basically garbage not helping at all because of some BS policies set by some higher ups

received damaged book, never heared from customer service. Unseriouse!