Patients Know Best Recenzje 

Tarra was understanding and responsive, helping me to resolve a challenge with seeking information to support an elderly, vulnerable parent.

I was at the end of my tether with trying to log into my account.
This service was really helpful and resolved all my queries efficiently, quickly and with little fuss.
I would really recommend.

Long ago Parliament granted patients access to their health records. However, there were problems with some GP's insisting that access was that the Doctor could read my records to me and that it did not give me the right to actually see the records themselves. That actually happened to me BTW.

Then we got the NHS app which allowed the access we had been promised.

In 2026, in my case, Patients Know Best (PKB) got involved and i have lost access to most of my records.

Apparently i have to now ask my GP surgery to grant each individual part of my record. For example, i have literally just been allowed to see my appointments - does that make sense to you? The "notifications" (that seems to be PKB speak for visits, etc) aren't even in chronological order making everything far more difficult to locate.

Health care professionals used to ask me a question, and i used to load the app and show them. Now i need to remember all the bits of me that are failing - and what they've previously been diagnosed with, etc - provided i have already asked, and have been granted, access to them by my GP. Clearly this is a massive off a cliff leap backwards.

The NHS app used to have sections for test, appointments, medication, etc, each laid-out in chronological order.  I have just logged in to the PKB site and, apart from my name, there's nothing there - no results, no meds, no tests, etc, not laid out in a manner that is usable, just an unsorted list of "notifications" ... although it does remind me that my surgery controls what i can see.

Didn't our elected MP's already grant us the right to see our health records? 

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My very quick reply to PKB's reply:

I "blame" PKB because before PKB became involved in my NHS data i had access to my NHS data which included test results, notes from NHS workers, including GP's and consultants, etc.
After PKB got involved i have had to specifically ask my GP to see the results of a blood test - for example.
Furthermore, i was only granted access to that one result.
Furthermore, more, more,more, i still have to find out who i now need to ask to beg to have access to my hospital results, etc, as, apparently, "that's not [within] the GP surgeries" purview.
The only good thing about any of this craziness is that no-one has said "computer says no" - YET!
So yes, i do ned help.
HOWEVER ....
WHY should i need that help?
It was working fine and stop that.
Or what we used to call "YOU broke it, YOU fix it".
p.s.
And i've not even mentioned yet another layer of people having access to my NHS records ....
i.e. one more body who could sell my data, or be bought up by, a company such as Palantir.
p.s.
Your line in your reply about how many results YOU release to patients each month shows you clearly don't understand what i'm saying.
Before PKR no-one needed to release the results. Once the requesting person had seen them (yes, with a few exceptions) they were visible to the patient.
My reply to their reply.
Posted on: 2026-09-24

They responded to my query promptly, made a helpful suggestion and I was able to solve my access problem quickly

Just joined Patient knows best via the NHS app. Got an unexpected email from a medical sounding email address I didn't recognise. Contacted Patients know best who promptly and politely put my mind at rest. Turned out my GP had changed the way they send emails. Thanks to Jo for her help.

My question was answered very quickly and very easy !! After trying to e-mail and making a phone call with no answers .

I wrote my concerns in an email although PALS didnt actually go directly to the problem l had, they did point me in the right direction for further action.

1. Details of recent appointm3nts including yesterday are not there and have disappeared.
2. I used to log in with my face. Now it says my details do not agree with their records.
3. When I tried to put in a password it said there was a technical problem. Try gain later.
4. Old retired passwords appeared .
The old one wasnt broken, why fix it. Can we revert back

Overall helpful as it gives you access to normal blood tests instantly. I’m my case I also did A HIV test which my gp added results to my nhs portal and are negative. My patients know best portal however days results will be available 10th September at 14:48. The fact that I haven’t had my results updated here is giving me crippling anxiety. Doctors also know nothing about the ‘28 day hold’ which I have researched and is applicable in some cases; they said its ‘odd’ it hasn’t been reflected in my patients know best. when the results have been updated by GP why can’t the timer be removed? I now am feeling very worried until that date. This really needs to be fixed.

I got a satisfactory reply to my query and I was happy with that

After an incredibly protracted session an extremely patirnt and persistent member of staff managed to register me with this service when both I and the surgery staff had given up hope. So far it seems well worth the effort!

Very easy to use and takes a lot of the stress out of what might be an otherwise difficult process.

The site is remarkably easy to use and the steps needed to achieve your goal are explained simply and accurately. I have been on many sites over the last few days and getting to where I want to go has been frustrating to say the least! With no exaggeration I have to say that this site is wonderful!

got warned that I missed a surgery consultation despite doing the correct procedure, and was told to rebook. Noone that i've called or asked know how to. Tried PKB and although the registration was easy, it feels useless. There's no rebook option, i'm told to view an email that does not exist, all the "links below provided to rebook" come up with a broken website domain of "whoops, this doesn't exist!"

I'm honestly pulling straws trying to keep my consultation, and the method suggested is a faulty website.

Very helpful app and quite easy to navigate and use.

I had login problems, which were promptly fixed after emailing the support line.

I found the answer to the problem once they had given me appropriate advice. Tarra was extremely helpful in solving the problem

Last week I found that my GP was recorded in my account as the practice I’d left 3 years earlier but I couldn’t find how to update this.
I contacted Patients Know Best, my query was acknowledged promptly and within the stated time I had a clear and concise email telling me how to do this. I did and all is now well.
The service I received was excellent. My thanks to all concerned.

My message was passed on to the correct department and was then answered very quickly. I was very happy with the response.