I had a lot of issues trying to sort out access for my mum, however, finally Stuart, support agent was an absolute life saver and after 1 phone call he sorted it out and confirmed in an email. I don't... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I experienced a few problems logging into my pkb when I set up an account for my husband using my email address. This was explained to me very well by Peaches who was dealing with my problem. She pat... Zobacz więcej
Reakcja na opinię
Although Customer Support is good it is not possible to use the service without reading and agreeing to their Privacy Notice (9 pages long) and User Agreement, which failed to load on my computer and... Zobacz więcej
I think it is excellent and definetely worth using. It keeps track of appointments at the GP's or the hospital and sends reminders so yoiu dont miss it. It can also keep/let you see, x-rays, MRI's... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Patients Know Best (PKB) is Europe’s largest personal health record platform, enabling patients and healthcare professionals to access real-time health information - anytime, anywhere. As the world’s first patient-controlled personal health records system, PKB facilitates borderless, integrated care wherever the patient needs it. That means any healthcare provider, whether in another area of the country or another part of the world, can immediately access all the information they need to support improved clinical decision making and the best patient care. Everything from test results, care plans, real-time monitoring data and discharge summaries, to the patient’s own data - either uploaded from their journal, wearable devices or using symptom tracking, are all available in one patient record. This also reduces the need for professionals to request background information from the patient’s regular healthcare team. In 2020, PKB became the first personal health record (PHR) to integrate with England’s national health platform - the NHS App. This extends the NHS App’s current features and sharing of GP data, to allow patients to access PKB’s full health and care record and functionality, direct from the national NHS interface. For more information on the features and benefits of Patients Know Best, visit www.patientsknowbest.com or email enquiries@patientsknowbest.com.
Dane kontaktowe
Cowley Road, CB4 0WS, Cambridge, Zjednoczone Królestwo
- help@patientsknowbest.com
- www.patientsknowbest.com
3,5
Średnia
682 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Don’t give up if you can’t access PKB there is help out there.
Wasn’t able to sign into PKB for some reason. Took a ticket and heard back with advice on what to do next within a few hours. I was still unable to log in and gave up. But, PKB didn’t give up. They emailed me to ask if I had resolved the issues. I explained that I hadn’t fix it. They then sent me a link and further explained it was to do with a matching problem they explained what I needed to do and it worked 👍🏻 I was able to access my X Ray result. Thank you for not giving up 🙌🏻 I just thought it’s because I’m old lol
23 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Amanda, we’re really pleased the team was able to work through it with you until everything was sorted and you could access your result. Thanks for sticking with us 🙌
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Impossible to log-in
Impossible to log-in - the set up is a crock of sh1t
3 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Sorry Charles, not being able to log in is frustrating. Access problems usually have a fixable cause, and we're happy to work through it with you if you're still having trouble. Send us an email at the address below and we'll get you sorted.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
The service is very good helpful and…
The service is very good helpful and understanding thank you
25 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Maura,
Thanks for the kind words! We’re so glad we could help, and we appreciate you taking the time to share this review.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Really helpful
Really helpful. Told me just what I needed to do. Brilliant. Would use them again. Thank you so much.
3 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks for the 5 star review, Gillian! ⭐ So glad we could help you.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Quick responsive reply to my enquiry
Quick responsive reply to my enquiry
1 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks so much for the review, Shane! ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Email address mixup
I am very impressed with the time and care that Tara put into solving my log in problems. It took at least five attempts to finally solve the main problem, with lots of patience on her part and I can only say a big thankyou.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks so much for the 5 star review! ⭐ I'll make sure Tarra sees your kind words.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Assuming patients access info on line
Received an email 2 days ago inviting me to use Patients know best so today I logged in and found a message for today for an appointment at 11am ,30 odd miles away , 4 months of waiting ( it was 11.15 am when I read this). Not had any other notification of this, no information about the hospital ( it's one I never been to and is not anywhere near where I live).
So when the NHS is complaining about their time being wasted perhaps they need to look to their own systems first! They also need to consider not everyone is able to access online information or the ability to travel to hospitals miles away.
30 czerwca 2026
Opinia niezależna
Absolute joke
Unfortunately it didnt allow me to give no stars, all I wanted to do was input my daily blood pressure readings. No instructions, no help from my Gp. I am quite tech savy but this is appalling. In the end I told my Gp I would bring my results in and they can input them just like I've always done. Such a simple thing to record, but impossible to work out how. Even Google Ai was confused and gave me a 20 step way of recording it in the app. And I am expected to do this twice a day. No thank you.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Kevin,
I’m sorry this was a frustrating experience.
Blood pressure readings can be added directly in PKB via Health > Measurements, or shared with your PKB record from supported connected devices. You'll find guidance for both routes in our user manual: https://wiki.hub.patientsknowbest.com/wiki/spaces/MAN/pages/3623944318/Devices
Some devices, such as Omron, need to be set up from the device app rather than from PKB itself, so the exact guidance depends on how the readings are being submitted.
I appreciate you have already arranged to provide the readings to your GP another way on this occasion. If you need help with this in the future, please reach out to our support team, they can help confirm which route applies and point you to the relevant instructions.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Really useful service
Really useful service. Easy to navigate. The customer support team are quick and efficient at dealing with any queries.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks so much for the 5 star review, Nadya! ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
After initial problems
After initial problems as a result of changes to my Broadband provider which resulted in the system not accepting my log in details even thro the NHS app this was quickly resolved by PKB
5 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks for taking the time to leave a review, Graham! ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Following an exasperating problem…
Following an exasperating problem regarding logging in issues, the team at Patients Know Best were finally able to resolve the problem. I am grateful to them for their persistence.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for taking the time to leave a review, June. ⭐ Glad we could help and that you're back into your PKB record.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Was this system ever tested on real users
so i get an email to say i have a new document and i follow the link provided. Why is so difficult to find the document? Was this system ever tested on real users.
17 czerwca 2026
Opinia niezależna
The help that Peaches from customer…
The help that Peaches from customer support gave us was fantastic. Problem took a little time to resolve but everything works well now
15 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the lovely review, John ⭐ I'll make sure Peaches sees your kind words.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
The site is easy to use
The site is easy to use, test results uploaded promptly. All your health records there for you to see.
Basically it does what it says on the tin!!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks very much for the wonderful review, David ⭐ Glad you're finding PKB so helpful and easy to use.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Odpowiedź od Patients Know Best
Thank you for the review, Jackie ⭐ Glad we could help.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
I had made previous attempts to get…
I had made previous attempts to get help with my account failure . However when the problem was addressed it was remedied very quickly Thanks!!
15 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks for the review, Doug. Glad we could help and everything's working again.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Quick response
Quick response, explained why I had a problem, and suggested what I needed to do to rectify it.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the review, Alison ⭐ Glad we could help you get it sorted.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Logging in issues…
I was having issues logging in to my account so emailed PKB who responded very quickly with link to reset password and security question and everything working fine now.
13 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks for leaving a review, Mick ⭐ Glad everything's working again and you can access your PKB record.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Lack of Patient involvement
Well, the name says it all, but have they told the NHS this? An often muddled site competing it seems with NHS App, My chart, Chat GP, Patches etc, all leads to
confusion which is not surprising.
Lack of Patient involvement is a one of many problems
but what can you do with an organisation that expects some staff to work their hearts out and others to do next to zero.
12 czerwca 2026
Opinia niezależna
I was unable to open a letter from PKB…
I was unable to open a letter from PKB despite changing my password, so I emailed them the problem.
I received a prompt reply that my problem would be looked into.
Within a couple of days they had solved the issue. I am very satisfied with their service.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you so much for leaving a review ⭐ Glad we could get it sorted for you.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.