I had a lot of issues trying to sort out access for my mum, however, finally Stuart, support agent was an absolute life saver and after 1 phone call he sorted it out and confirmed in an email. I don't... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I experienced a few problems logging into my pkb when I set up an account for my husband using my email address. This was explained to me very well by Peaches who was dealing with my problem. She pat... Zobacz więcej
Reakcja na opinię
Although Customer Support is good it is not possible to use the service without reading and agreeing to their Privacy Notice (9 pages long) and User Agreement, which failed to load on my computer and... Zobacz więcej
If I am totally honest I emailed Patients Know Best with a problem but with little expectations of a reply. I was more than impressed with Tarra's replies on three occasions. She patiently explained... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Patients Know Best (PKB) is Europe’s largest personal health record platform, enabling patients and healthcare professionals to access real-time health information - anytime, anywhere. As the world’s first patient-controlled personal health records system, PKB facilitates borderless, integrated care wherever the patient needs it. That means any healthcare provider, whether in another area of the country or another part of the world, can immediately access all the information they need to support improved clinical decision making and the best patient care. Everything from test results, care plans, real-time monitoring data and discharge summaries, to the patient’s own data - either uploaded from their journal, wearable devices or using symptom tracking, are all available in one patient record. This also reduces the need for professionals to request background information from the patient’s regular healthcare team. In 2020, PKB became the first personal health record (PHR) to integrate with England’s national health platform - the NHS App. This extends the NHS App’s current features and sharing of GP data, to allow patients to access PKB’s full health and care record and functionality, direct from the national NHS interface. For more information on the features and benefits of Patients Know Best, visit www.patientsknowbest.com or email enquiries@patientsknowbest.com.
Dane kontaktowe
Cowley Road, CB4 0WS, Cambridge, Zjednoczone Królestwo
- help@patientsknowbest.com
- www.patientsknowbest.com
3,5
Średnia
679 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very helpful app and quite easy to…
Very helpful app and quite easy to navigate and use.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Simon, it's great to hear you're finding your PKB record helpful and easy to get around. Thanks for the review!
Lisa
📧: help@patientsknowbest.com
Patients Know Best
I had login problems
I had login problems, which were promptly fixed after emailing the support line.
22 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Gareth, we're glad the team got you logged back into your PKB record quickly. Thanks for taking the time to share.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Problem very quickly sorted out.
I found the answer to the problem once they had given me appropriate advice. Tarra was extremely helpful in solving the problem
29 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Jane, we're really pleased Tarra could help you get it sorted. I'll make sure she sees this!
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Excellent service, quick response immediate resolution.
Last week I found that my GP was recorded in my account as the practice I’d left 3 years earlier but I couldn’t find how to update this.
I contacted Patients Know Best, my query was acknowledged promptly and within the stated time I had a clear and concise email telling me how to do this. I did and all is now well.
The service I received was excellent. My thanks to all concerned.
23 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Ann, we're really pleased the steps were clear and your record is now up to date. Thanks for taking the time to share this! ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Quick and efficient
My message was passed on to the correct department and was then answered very quickly. I was very happy with the response.
22 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Glad to hear it, Jacqui! Thanks so much for leaving a review ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Absolute dross
Absolute dross. How this is even linked to the NHS I don’t know. Nothing works, links outdated, emails don’t work, scant information in app. Absolutely shocking.
29 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Sorry to hear this. How much information you see in your record depends on what your healthcare teams have started sharing. Links and emails not working doesn't sound right, and we'd like to look into this further. If you can send us an example to the address below, we'll be happy to help resolve this for you.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Odpowiedź od Patients Know Best
Hi Peter,
Thanks for taking the time to leave a review!
Great to hear you have prompt access to your medical information through PKB.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Just who is this so-called Social Enterprise Group?
I recently had an appointment with a private hospital, the Practice Plus Group, via the NHS Choose & Book system. After the appointment I somehow became involved with this PKB outfit and its app. It appeared I should enter details in a diary about my condition so, during any future appointments, these would be read. Yesterday, 24/07/2026, I had a further appointment. On seeing the consultant, he simply said, "Why are you here? What can I do for you?" I thought he would have seen my notes entered into the diary, but he had no clue as to what I was talking about. I felt like a complete idiot.
I discussed this with the hospital reception. I phoned my surgery. I phone the head office of the Practice Plus Group and also the PKB. After all that and wasting 2 hours of my time, I am none the wiser regarding what benefit this system has apart from seeing appointments. It was quite remarkable that my local NHS health centre didn't understand it. I have emailed all concerned for more information.
This PKB says that medical information regarding the patient can be shared with doctors, carers, or family members worldwide. This is a multi-million-pound private business calling itself a social enterprise. A social enterprise is a business that trades for a social or environmental purpose, prioritising people and the planet over maximising profit for owners. Not maximising profit for the owners – really? I have concerns about exactly what is being shared and with whom, and I have requested that any information on me held by them be removed.
24 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Mr Coombe,
I can understand your disappointment after taking the time to add notes that were not reviewed before your appointment.
Clinicians with access to your PKB record can view information you choose to add, but updates aren't automatically flagged to them (unless requested through a questionnaire, for example). It's therefore worth discussing with your clinician how you'd like to use this feature and what you'd find most useful.
PKB is a certified B Corp and social enterprise, committed to giving patients greater access to and control over their health information. If you have concerns about how your information is shared or would like to discuss removal options, our support team will be happy to help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Hospital appointment.
All your staff are very considerate and explained everything I needed to now for the upcoming operation thank you for all their kindness
Regards Colin Richardson
16 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks for sharing, Colin. I'm glad your appointment information reached you and that you felt well supported. If you ever need any help with your PKB record, we're here to help!
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Swift solution
Had reason to deal with support and customer service was really helpful and sorted my issues swiftly.
19 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
We're really pleased the team could sort things out for you so quickly, Louise. Thanks for taking the time to share this!
Lisa
📧: help@patientsknowbest.com
Patients Know Best
I have know idea who set my account up
I have know idea who set my account up. I get emails saying I have a message on PKB. I click the link, cant log in because I DIDNT SET IT UP AND I DONT KNOW THE DETAILS. Try to contact them and I get a "Change your password" page. Click that and a red box comes up saying I have to fill in security questions. Guess what? You have to log in to do the questions. What a joke. Put a phone number on it and speak..
20 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Kevin,
Sorry, that’s a frustrating loop to get stuck in. If you haven’t completed registration yet, or if you registered recently using NHS Login, there may not be a separate PKB password to reset.
If NHS Login is available to you, that will usually be the simplest way to complete registration or sign in. Click the blue Continue with NHS Login button on our login page: my.patientsknowbest.com. Alternatively, send us an email at the address below and we will help you.
Lisa
📧 help@patientsknowbest.com
Patients Know Best
Patient portal was way better
Patient portal was way better. At least I could actually see results on that. This has nothing. Not even the correct NHS region. Zero medical history - no record of any treatments or consultations.
Utterly pointless and a waste of time. I’m more in the dark than I’ve ever been. Patient knows nothing more like.
18 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Sorry, it’s disappointing to log in and find limited information in your record. What you see in PKB depends on what your healthcare organisations are currently sharing with you through the platform. Some organisations take a phased approach to introducing different data types, while others share a broader range from the outset.
The organisation shown in the welcome message reflects the organisation that originally created your PKB record. It doesn’t necessarily represent all of the organisations associated with it, which you can view in the Sharing section.
If you’re in England, you can retrieve a copy of your GP information into PKB. This option should be presented when you log in using NHS Login. If you’d like us to help you understand what should currently be available in your record, send us an email at the address below and we’ll look into it with you.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Patients Know Nothing
Used to be really useful for monitoring my platelets,I'd find out the same day and be able to adjust my medication accordingly. I don't even get that information anymore. I have to wait a week, even though my test results are right there. Communication has always been very one sided, you can't connect a Dr through it unless that's enabled ( would love to know how many NHS Trusts have done so, will it be in double figures?). When it comes to scans the staff at Derby royal have yet to up load even one, I've had at least 3 this year
It is probably the most condescendingly named service I've ever encountered, I get told nothing. What a waste of money from the NHS! I'll be calling my surgery after each of my blood tests in future.
16 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Joanne,
Sorry, having to wait a week for results you were previously seeing the same day is understandably frustrating.
Since April, UHDB has applied a standard 7-day delay to lab results it releases to patients through PKB. As the Trust controls this decision, I’d recommend discussing the impact of this directly with UHDB.
“Patients Know Best” reflects the mission we’re working towards: the idea that everyone benefits when patients are informed and involved. PKB provides the platform and works with healthcare organisations to improve access, but what patients can see and do still depends on each organisation’s rollout and configuration. We continue to advocate for patients to have timely, meaningful access to their records.
For any technical support with your record, please contact us on the email below.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Helpful assistance
Very helpful support to resolve a problem with logging into the system.
My enquiry was dealt with quickly and with a very friendly but professional approach.
Thank you.
9 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Terence, we’re really pleased we could help get things sorted for you. Thanks for taking the time to leave a review.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Great Service from l Patient's Know Best.
I found all of the administrative staff very helpful with my request.
I would recommend the Patients Know Best App
15 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you so much, we're really pleased the team could help with your request, and thanks for recommending us!
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Explain who you are, and what you do!
If you are asking me to sign in to a new company, and share my private data, maybe make an effort to explain who you are and what you do.
I have notifications from my local hospital with a link to a message on Patients Know Best. I've had to look up the company and see if I am happy to share data with them. I've had quite a few difficulties trying to log on and some security concerns. I've now decided not to sign up until I can get a few questions answered. I hope I'm not going to miss appointments as a result
I'm already signed up for Patient Access and the NHS app, so this is yet another set of passwords and verifications I have to go through. It's all getting a bit complicated!
I'm not sure if I want to share any more information with the NHS. Now they are signing contracts with Palantir and the like, I suspect my data could be used without my consent.
15 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Dave,
I’m sorry it wasn’t clear from the notification you received. PKB is a secure platform chosen by healthcare organisations to facilitate the sharing of health record information between clinicians and patients. Registered patients can view that information, manage their own sharing settings, and see who has accessed or contributed to their PKB record.
If you’d like to understand more, you can read our Privacy Notice and User Agreements here:
https://resource.hub.patientsknowbest.com/wiki/spaces/IG/pages/4062576855/PKB+Privacy+Notice+and+User+Agreements
If you have any questions or concerns, please send us an email at the address below and we’ll happily help.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Total drivel
Total drivel. Use interface is terrible. Doesnt work with NHS log in. Absolute garbage
10 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Sorry Richard, that’s not the experience we want anyone to have. If NHS Login authentication hasn’t worked, it’s often due to a mismatch in the information held, or shared contact details. If you’re still having trouble, send us an email at the address below and we’ll help get this sorted for you.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Don’t give up if you can’t access PKB there is help out there.
Wasn’t able to sign into PKB for some reason. Took a ticket and heard back with advice on what to do next within a few hours. I was still unable to log in and gave up. But, PKB didn’t give up. They emailed me to ask if I had resolved the issues. I explained that I hadn’t fix it. They then sent me a link and further explained it was to do with a matching problem they explained what I needed to do and it worked 👍🏻 I was able to access my X Ray result. Thank you for not giving up 🙌🏻 I just thought it’s because I’m old lol
23 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you Amanda, we’re really pleased the team was able to work through it with you until everything was sorted and you could access your result. Thanks for sticking with us 🙌
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Impossible to log-in
Impossible to log-in - the set up is a crock of sh1t
3 lipca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Sorry Charles, not being able to log in is frustrating. Access problems usually have a fixable cause, and we're happy to work through it with you if you're still having trouble. Send us an email at the address below and we'll get you sorted.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
The service is very good helpful and…
The service is very good helpful and understanding thank you
25 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Maura,
Thanks for the kind words! We’re so glad we could help, and we appreciate you taking the time to share this review.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.