I had a lot of issues trying to sort out access for my mum, however, finally Stuart, support agent was an absolute life saver and after 1 phone call he sorted it out and confirmed in an email. I don't... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I experienced a few problems logging into my pkb when I set up an account for my husband using my email address. This was explained to me very well by Peaches who was dealing with my problem. She pat... Zobacz więcej
Reakcja na opinię
Although Customer Support is good it is not possible to use the service without reading and agreeing to their Privacy Notice (9 pages long) and User Agreement, which failed to load on my computer and... Zobacz więcej
I think it is excellent and definetely worth using. It keeps track of appointments at the GP's or the hospital and sends reminders so yoiu dont miss it. It can also keep/let you see, x-rays, MRI's... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Patients Know Best (PKB) is Europe’s largest personal health record platform, enabling patients and healthcare professionals to access real-time health information - anytime, anywhere. As the world’s first patient-controlled personal health records system, PKB facilitates borderless, integrated care wherever the patient needs it. That means any healthcare provider, whether in another area of the country or another part of the world, can immediately access all the information they need to support improved clinical decision making and the best patient care. Everything from test results, care plans, real-time monitoring data and discharge summaries, to the patient’s own data - either uploaded from their journal, wearable devices or using symptom tracking, are all available in one patient record. This also reduces the need for professionals to request background information from the patient’s regular healthcare team. In 2020, PKB became the first personal health record (PHR) to integrate with England’s national health platform - the NHS App. This extends the NHS App’s current features and sharing of GP data, to allow patients to access PKB’s full health and care record and functionality, direct from the national NHS interface. For more information on the features and benefits of Patients Know Best, visit www.patientsknowbest.com or email enquiries@patientsknowbest.com.
Dane kontaktowe
Cowley Road, CB4 0WS, Cambridge, Zjednoczone Królestwo
- help@patientsknowbest.com
- www.patientsknowbest.com
3,5
Średnia
682 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Process for patient
Simple process with clear advice to get through the required info and process.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for leaving a review, Leslie ⭐ Glad it all went smoothly.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Dreadful website
Dreadful website.
Can't register, can't log on, can't select the hospital I had treatment at,can't access anything.
Password reset requested multiple times, no emails received.
Just go round and round in circles.
Very poor as waiting on results for cancer treatment.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Samantha,
I'm very sorry for the frustration you've experienced when waiting for results.
If you're registered with a GP in England, you can self-register for PKB using NHS login at https://patientsknowbest.com/register.
If you've previously accessed your record using NHS login, please select 'Continue to NHS login' on our login page, rather than trying to reset a PKB password.
Alternatively, If you're still having trouble, please get in touch with our support team and we'll be happy to help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
good to be in touch and have a quick…
good to be in touch and have a quick response
1 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks for the review, Peter. Glad we could help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Positive response to enquiry
Responded positively and gave advice how to solve problem
Then messaged again to make sure problem was resolved
3 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for leaving a review, Malcolm ⭐ Glad we could help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Excellent PKB's Support team
Contacted PKB's Support regarding access issues, their agent Jo was quickly able to identify the issue, and provide a solution restoring full access to my health records.
Jo showed patience and understanding regarding the issue and demonstrated great knowledge of the system to be able to offer the support in a timely, polite and friendly manner.
Thank you Jo for your time!
1 czerwca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the lovely review, Nik ⭐ I'll pass your kind words to Jo.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
If I could give zero stars I would do…
If I could give zero stars I would do so. I must avoid stress and getting a text telling me to access patient knows best but not allowing me to do so - how do I join, sign in, etc it won’t let me. Is really bad I have several different problems so which clinical team has sent me a letter. This company should be terminated and fined
29 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Mrs Carlysle,
I'm very sorry for the stress and frustration you've experienced trying to access your health information.
If you're registered with a GP in England, you can self-register for PKB using NHS login at https://patientsknowbest.com/register.
Alternatively, If you're still having trouble accessing your record, please get in touch with our support team and we'll be happy to help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Issue with logging in
Had an issue logging in to Patients Know Best. Sent 1 email informing them of the situation and it was resolved within a couple of days. Keep informed by emails all the way through the process. Excellent service thank you.
26 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thanks very much for the review, Linda ⭐ Glad we could get you logged into your PKB record again.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
1 star is far to generous for this…
1 star is far to generous for this bunch of clowns, keep sending me unsolicited e-mails about stuff I can’t access.
20 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi,
I understand it's frustrating to receive emails about your information if you can't access it. The email notifications are sent when your healthcare providers add or update information in your PKB record. You can manage your notification preferences under 'Profile' once you're logged in.
If you haven't registered yet, you can do so using NHS login at https://patientsknowbest.com/register. If you've previously accessed your record using NHS login, simply select 'Continue to NHS login' at https://my.patientsknowbest.com.
Alternatively, please get in touch with our support team and we'll be happy to help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Very informative and kept me fully…
Very informative and kept me fully informed and updated.Reassuring!
18 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the review! ⭐ Glad PKB is helping you stay informed with your health.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Nonsense to provide unfiltered data to laymen.
This “Patients Know Best” lark is a nonsense. I have been sent a chart of complicated test data on me, which even with intelligence and good research skills I struggle to understand completely, and without medical training am likely to jump to incorrect conclusions.
17 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi James,
I appreciate that medical results can be difficult to interpret without clinical training. Healthcare providers use PKB to securely share health record information with patients, but this isn't intended to replace discussions with your clinical team.
If you're unsure about any of your results, we'd always recommend speaking with your clinician, who can explain what they mean in the context of your health.
Best wishes,
Lisa
📧: help@patientsknowbest.com
A serious disease
A serious disease, stressed to the max that does not consider the patient’s mental health. The human condition is not supposed to communicate with apps, we are not supposed to live this way. How many years taken over a life span, downloading apps that are far too complex & actually don’t work? I have no idea the results of any medical reports because I cannot gain access! Great idea! How much has PKB cost that could have been spent on patient care?
8 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Karen,
I'm very sorry for the distress caused. If you've previously signed in using NHS login, please select 'Continue to NHS login' on the PKB login page.
If you're still having trouble, please get in touch with our support team so we can help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Unable to log on and no one can help,
Unable to log on and no one can help,
11 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Hi Tom,
I'm sorry you've had trouble accessing your PKB record. If you've previously signed in using NHS login, please select 'Continue to NHS login' on the PKB login page.
If you're still having difficulty, please get in touch with our support team with a little more detail about what's happening. We'll be happy to help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Failed attempt to register was rescued
My first attempt to register my wife and I ended in failure as I had been trying to use a single email address for us both. I spent several hours trying to cancel and re-enter the system.
I decided to contact the PKB support team and the contact, Jo, was very helpful and sent a series of step by step instructions for each person. All fixed correctly
Excellent service.
5 maja 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the review! ⭐ Glad Jo could get you both set up. I'll pass your kind words on to her.
Lisa
📧: help@patientsknowbest.com
Patients Know Best
It was great to get a quick response to…
It was great to get a quick response to my email enquiry. Tarra told me what she needed to solve my query and again she was quick to reply and explain.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the review! ⭐ Glad we could help.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
What a fantastic service
What a fantastic service, bloods taken at doctors on Friday, results Saturday, explained and indepth, thank you.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for the review, Tracey! ⭐ Glad your results came through so quickly.
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Is it a scam?
Received an email from a random hospital from some distant part of the UK inviting me to register. The email claimed that this random hospital holds my data. It took 3 phone calls to establish that this is not a scam, but an email was sent to me in error. No respect for GDPR rules. This is concerning as they might hold some medical data.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for contacting the hospital and making sure this error is fixed Jo. Patients Know Best is not the party that made the error - Patients Know Best is the party that informed you that the error is happening.
Could you amend your review to reflect this please so other patients also know how to fix the errors they hear about.
Complete Shambles
Some time ago I got an invite to sign up and on paper this seemed a good idea. The reality is rather different.
The hospital trust had suggested I join and so I did. Initially there was the occasional update for me to look at but this was just a repeat of the letters I had received for appointments so duplication.
Having been refused a simple blood test by my GP, I suggested the practice look at Patientsknowbest. 'Never heard of it' both the receptionist and the doctor said.
Nothing much changed and every 6 months my test results were uploaded for me to look at. However, I was still getting a telephone appointment AND a letter telling me the same thing.
Checking the information today I find that 4 of the last 5 test results are missing. But no matter, I have letters with the results.
Since October last year I have had a number of other unrelated tests for a potentially serious condition. This has meant visits to two hospitals within the same trust, for x-rays, for bloods, to see a specialist and fitting recording equipment. There is NO RECORD OF ANY OF THIS TREATMENT.
So it seems most of the hospital trust and the GP either couldn't care less about this facility or have no idea it even exists despite the trust being signed up to it.
2026 is the digital age but I have to rely on a large, bulging paper file of documents containing all my medical history. Complete and utter shambles.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Dear Mr Wilson, it looks like you have completely understood Patients Know Best - a single place to get all your data, for your health.
Given that (1) the software works for over 6.5 million users and (2) lots or providers release lots of data for example 22 million test results every month… it reads from your review that the problem is with (3) the hospital that is not releasing data about you to you.
Could I ask that you move this review to the hospital that is at fault? It currently reads like the fault of Patients Know Best, and it isn’t. That way the hospital can know what mistake they are making and they can fix this for the next generation of patients, which I know is your intention.
Initially had a problem but e mailed…
Initially had a problem but e mailed to get it rectified.The following day,my results were available except radiology.
23 marca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
Thank you for taking the time to leave a review, Anthea! ⭐
Best wishes,
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Can’t praise it highly enough
Can’t praise it highly enough. I used to have to wait a week to get test results from the doctor, now it’s mostly the same day.
All my info in one place. Had to give details for a life insurance application recently and I found dates and details in the app.
Shows trends of blood results - useful if like me you have tests regularly (diabetic)
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Patients Know Best
It's great to hear how useful PKB has been for you in managing your health. Thanks for taking the time to leave a review! ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
I had a problem downloading a document…
I had a problem downloading a document and Tarra was an absolute star and guided me through the steps to resolve my problem. Thank you Tarra for all your help.
24 marca 2026
Opinia niezależna
Odpowiedź od Patients Know Best
So glad we could help. I'll pass your kind words to Tarra. Thanks for the 5 star review! ⭐
Lisa
📧: help@patientsknowbest.com
Patients Know Best
Doświadczenie Trustpilot
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