OSS World Wide Movers Recenzje 

90
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

OSS was responsive during quoting, but their actual operation has been an unprofessional mess. After quietly canceling our agreed groupage shipment without notifying us, they pushed us to upgrade to a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our experience was moving from New Hampshire USA to Brisbane. The OSS side of the move was fantastic. Crew was knowledgeable, polite, dedicated, and efficient. Some of our items were delicate and h... Zobacz więcej

Oceniono na 5 z 5

A 5-star experience for our family with OSS worldwide and Welti‑Furrer AG partners. We moved from Switzerland to Australia and every box was delivered to perfection. The updates from both teams were... Zobacz więcej

Oceniono na 5 z 5

We were lucky enough to have Jesse and Candace help us on our uplift day and they were honestly unbelievable. Candace came in early to help with the packing, and she could see we were overwhelmed s... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki i usługi magazynowe

Napisane przez firmę

OSS is a Moving Company Specialising in International Moving and Relocation. Our membership of all major International moving industry associations is your guarantee of reliability and quality assurance when moving overseas. Since 1969, OSS World Wide Movers have provided complete global door to door moving services. That’s over 50 years of specialist international moving, and over 200,000 international moves.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

90 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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4,1

Wszystkie recenzje

(90)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

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Oceniono na 5 z 5

Excellent service - would recommend!

Excellent service - would recommend!
OSS was our Australian partner from our recent relocation from the UK to Sydney. I have nothing but good things to say about the team that worked with us. Anu was very good about keeping us up to date with our container when it arrived in Australia, and was quick to respond to emails and queries. The team on the day of delivery, Sunny, Daryl and Carlos were fantastic on the day, got the container unloaded in a morning, and helped with getting the boxes unpacked and took away the packaging material.

1 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

OSS are 5 star to deal with …

OSS are 5 star to deal with and would highly recommend to anyone that is looking for a high quality moving company for the most competitive costing.
We recently moved our family of 5 from Auckland to Brisbane. OSS were the most competitive price as well as being highly efficient and amazing communication.
The packers they sent to our Auckland home were of the highest quality. Our container of household goods was moved to Brisbane in record time. The agent in Brisbane was professional and efficient and had our container off the port and through customs/bio security very quickly.
The container arrived to our house in Brisbane with a team of very professional movers and it was unpacked and in our home in the most considerate and respectful way.
Thank you OSS for making a stressful move into something quite easy, we very much appreciate you all.

7 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

Beware the high power sails spiel and…

Beware the high power sails spiel and non refundable deposit. We were missed about peak period costs and found a cheaper quote that gave more flexibility. So cancelled 4 months from packing date. And OSS are refusing to refund any of our deposit.

22 lipca 2024
Opinia niezależna
Logo OSS World Wide Movers

Odpowiedź od OSS World Wide Movers

Hi David,

Thank you for the feedback. Like many businesses, we do charge a deposit upon acceptance of our quotation. The movement of personal effects internationally is complex, and we want our staff to be able to plan and assist you with your relocation as soon as you book your move with us. We also want to be able to secure your preferred moving dates, bearing in mind operational capacity is limited. Once engaged, time and costs are incurred for administration, planning, and the preparation of your move.

We understand, having engaged our service, you received alternative information from an alternative supplier about a different type of service at a different cost. Our proposal was based on a sole use container but if you now want to send less via a shared container, we remain happy to assist you.

We believe we have acted fairly and reasonably with you at all times, as demonstrated in our most recent correspondence below:

“The quotation provided to you is completely transparent and includes the service offered and the cost of that service. Being the international packing and wrapping of 22 cubic metres of effects via a 20ft sole use container, from your residence to your address in the UK. There is no misinformation and no compulsion to accept the quotation provided to you but our contract with you begins once acceptance occurs.

We note your comments around locating an alternative provider offering a different service at a different cost. A shared container service is a completely different service from a sole use container service and is less expensive. Your effects are loaded and shipped with other people’s effects, which incurs additional handling, time in transit, and is less secure. Whereas a sole use container can be booked on your advice, a shared container must wait for other people’s effects to fill the container and share the freight expense. A sole use container will be delivered directly to your door in the UK (subject to access) whereas a shared container will be deconsolidated via a partner’s depot.

We are happy to present this option to you. Without seeing the alternative quotation, it is not possible to know what is being presented to you.

If you no longer wish to proceed with our contract, we accept that, however the deposit paid is non-refundable. Our team commences shipment planning and preparation from the point of acceptance. Unfortunately, time and resources have been incurred upon your instruction to proceed. We would however apply the deposit paid against any future shipment and we can still provide you with a shared container option if you would like.”

We remain happy to assist if we can but if not, we wish you well with your relocation.

Regards

OSS World Wide Movers

Oceniono na 5 z 5

A 5-star experience for our family with…

A 5-star experience for our family with OSS worldwide and Welti‑Furrer AG partners. We moved from Switzerland to Australia and every box was delivered to perfection. The updates from both teams were timely. We will use OSS / Welti‑Furrer AG partners again if we ever return to Switzerland and I know our belongings will arrive safe and sound even after a few months of land/water travel.

5 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent door to door services!

We moved from Hong Kong to Sydney and all of the boxes were delivered in excellent condition. Gratitude to our move management team lead Amy. Our communication was clear and professional. And Amy will keep us up to date on the status such as custom clearance, biosecurity examination etc. With no doubt that we will recommend OSS to anyone relocating internationally.

25 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Great job

Outstanding service with OSS very efficient from start to finish.
I plan a big move 2025 Australia to United Kingdom, if all goes well with this shipment I will be using OSS again, but I will be requesting the same Removals Daniel & Arron they were very professional & handled the packing professionally.

16 maja 2024
Opinia niezależna
Oceniono na 3 z 5

Underwhelming

We were generally underwhelmed by our experience with OSS.

1. Cost: We had an in-home quote, after which we trimmed down to reduce volume, incl. children’s play kitchen and entire cupboard worth of linen as well as tools etc. Despite reduction efforts, the final cost and volume was exactly the same as our original quotation, despite their guarantee that they would only charge for final collected volume. 
We also felt little effort had been made by packers to minimise volume (examples incl. entire boxes for empty wooden cube shelves, massive TV box for 2 small heaters).


2. Time: 5.5 months door-to-door, more than two months in Melbourne waiting to be shipped. At one stage we were told it was due to leave at the beginning of May, and when we followed up after that date we were told it would be yet another 5 weeks before departure. They make no promises but should be more transparent with estimates. It took 24 weeks, double the 9-13 estimate. 


3. Carelessness packing: Non-removable castor wheels were snapped off two heaters to fit them in (oversized) box. Dresses packed in the bottom of a clothing box with random photo frames, candles, wooden boxes thrown on top. Leather hand bags folded and squashed, picture frames misshapen, and books bent with spines warped, covers folded over. All only evident after arrival as of course we obviously didn’t supervise packing. A large frame individually packed also broke (these things are bound to happen) but it left us further out of pocket as not worth insurance claim.

On the positive side, we found response and communication was always good and the kitchen items were really well packed - 0 breakages with a lot of small fragile items.

11 września 2023
Opinia niezależna
Logo OSS World Wide Movers

Odpowiedź od OSS World Wide Movers

Hi Katie,

Thank you for your review and we certainly take your feedback on board. In reviewing the file, I can see notes stating how nice you were to deal with, so it is a real shame that there were some service gaps.

Our teams do not inflate the volume of a shipment. At times, you will see some cartons packed with more packing paper than others. Often this is to fill voids to prevent the movement of items when other items are not available to fill those gaps. Likewise, looking at your cupboards and stools I can see the dilemma the crew would face. There is void space to fill, but the crew can face censor for packing certain types of items together or using your personal effects as void fill. It is a fine line, and, in most cases, we would back the judgment of our teams to do the right thing by the client. If they got it wrong here, we apologise.

As you note timeframes are not guaranteed but have been extended due to recent logistical/geopolitical challenges. The most likely scenario for a planned departure not occurring is the last-minute withdrawal or storage of one or more consignments. Departures are planned based on the collective instructions of all the shippers. If a large shipment withdraws or requires extended storage this will throw out our planning.

We regret if there were isolated packing issues. The team would not break an item to fit it into a box. If a castor wheel broke at the time of packing it would be entirely accidental. We are sympathetic to your position and have reached out to you directly.

If you have any more photos of packing that we can share with our crews that would be appreciated.

Regards

OSS World Wide Movers

Oceniono na 5 z 5

We used OSS to ship our furniture from New York to Melbourne Australia

We used OSS to ship our furniture from New York to Melbourne. They handled the move with absolute competence and professionalism. The furniture arrived in excellent condition. The special part of our relationship with OSS was Gabby, our Move Manager based in Brisbane. There were many times I was extremely concerned about the furniture arriving safely, as there were difficulties with strikes and delays at the Port. Gabby was in constant contact with me, keeping me up-to-date on the entire process and reassuring me that things were well-in-hand. And they were. I would recommend this Shipping company to anyone making an international move.

8 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

An OUTSTANDING end-to-end experience…

An OUTSTANDING end-to-end experience for us! We moved from Australia to Switzerland and every single item was packed and delivered to perfection. The communication from both teams was clear, up-to-date, personable, and highly professional. We will use OSS again if we ever return to Oz and know our belongings will arrive safe and sound.

1 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing company

I recently had OSS pack and ship some items from Australia to the USA, as I'm moving there soon.
From the beginning, I found the company to be very helpful and practical. I got a quote from them very quickly, and they explained that since I wasn't moving large items like furniture, I could ship 1 cubic metre as part of a larger consignment, which saved me a lot of money.
I was assigned a representative, Candice Guilesser, who could easily be contacted by phone or email. If I had to leave a message, Candice would always get right back to me, but mostly she answered the phone.
On packing day, a lively man called Shane came to my house and packed everything for me. He could not have been more helpful!
The company is excellent, and I would use them again in the future, if I ever wanted to ship thing overseas.

19 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing OSS

A wonderful experience. Absolutely stress free!
The entire team have been extremely helpful and approachable at all times. From the moment of consultation with the sales manager Craig and working with Gabbie who was the move manager, everything was explained so clearly and no question was too hard. The move crew on the day of pack up were phenomenal! Friendly, careful, respectful and efficient when packing up our entire home. Thank you OSS for a seamless and wonderful first experience.

6 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Both Cory and Ben

Both Cory and Ben, just like when they packed my possessions previously were absolutely nothing short of amazing and fantastic to deal with. Nothing was any issue for them to sort out and OSS are extremely professional and an excellent company to deal with.

21 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

The team came to our house in Sydney and packed everything up for us. I can't fault them. It was quick, professional, and they took care of all our belongings. Everything then arrived in UK as expected. No problems. Communication with the OSS team was always excellent. I'd definitely use them again.

1 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

I was having trouble with my move and…

I was having trouble with my move and OSS stepped in and took over the shipment, & packing. when my things arrived in the US from Australia, everything was packed so well that nothing was broken. Furniture was completely wrapped!
I did have communication problems with the US delivery agent and OSS handled that professionally as well.
Any move is tough, I have shipped 3x and this move with OSS was the best. Easy to follow, lots of updates.

21 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

OSS - stress free experience

OSS were very efficient right from our first inquiry. Their shipment size assessment and quote were accurate; the timing of collection organized to suit our plans; the packing and materials used were of excellent quality (no damage); there were no problems with Customs/documentation/clearing agents in the USA and the shipment arrived early. The crew who delivered and unpacked the container in the US commented several times on the high standard of packing and quality of cartons, particularly those used for the antique furniture. Can highly recommend them

20 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

OSS partners in the US are awful!

OSS is fine but the companies they partner with in the USA are appalling in every way. Unprofessional behavior, poor packing techniques and materials, unhelpful. Unfortunately OSS basically washes their hands of the terrible movers they partner with. Never again!

1 lutego 2023
Opinia niezależna
Logo OSS World Wide Movers

Odpowiedź od OSS World Wide Movers

Hi Liss,

Please can you supply your reference number or the surname the shipment was booked under, so we can look into this matter for you. Was your consignment coming into Australia or being exported?

Regards OSS World Wide Movers

Oceniono na 5 z 5

Fantastic, Quality Service

I just want to send you a quick note about how wonderful your staff have been so far.

Misha came to Stradbroke to measure and quote for our move to Los Angeles.
Misha was very professional and easy to communicate with in this very stressful time for us. She has made this part of the move as easy as possible for us. We certainly feel that we are in good safe hands.

The two gentlemen that packed and collected our things were fantastic. I think their names were Josh and Emmanuel. The pack was efficiently and thoughtfully completed. Again we felt that our things were safe and well cared for. Josh and Emmanuel were very well mannered and easy to have in our home.

20 października 2023
Opinia niezależna
Oceniono na 5 z 5

Honestly happy with OSS!🙂

We were happy with the service OSS provided when relocating us from QLD Australia to the UK. Misha was helpful and provided guidance, the packers were friendly and worked hard (they did pack a couple of ‘not to be packed items’ but it wasn’t a show stopper to us).
In the UK OSS were helpful, on time and extremely flexible to our delivery requirements.
I honestly found them very good and would recommend them to others.

27 października 2023
Opinia niezależna

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