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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

These guys are good. Helpful, understanding and organised. Seems like a great company culture as every one is friendly and professional. Packing crew of Courtney, Carlos and Xavier ewe incredibly effi... Zobacz więcej

Oceniono na 5 z 5

Our experience was moving from New Hampshire USA to Brisbane. The OSS side of the move was fantastic. Crew was knowledgeable, polite, dedicated, and efficient. Some of our items were delicate and h... Zobacz więcej

Oceniono na 1 z 5

We used OSS Removals based in Sydney Australia to move from Sydney area to Washington state in the USA. Of roughly a dozen moves including 6 overseas, OSS has been by far the worst company we’ve worke... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We have had a great experience with OOS! From the lead up with Sam and Jacqueline, to our onsite team, their professionalism has been exceptional and given me every confidence. Our loading team Ali, C... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki i usługi magazynowe

Napisane przez firmę

OSS is a Moving Company Specialising in International Moving and Relocation. Our membership of all major International moving industry associations is your guarantee of reliability and quality assurance when moving overseas. Since 1969, OSS World Wide Movers have provided complete global door to door moving services. That’s over 50 years of specialist international moving, and over 200,000 international moves.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

80 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

These guys are good

These guys are good. Helpful, understanding and organised. Seems like a great company culture as every one is friendly and professional. Packing crew of Courtney, Carlos and Xavier ewe incredibly efficient and did a great and careful packing job. Overall good work.

14 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Have moved many times and OSS are the best.

Our experience was moving from New Hampshire USA to Brisbane. The OSS side of the move was fantastic. Crew was knowledgeable, polite, dedicated, and efficient. Some of our items were delicate and heavy and all handled with care. Our move consisted of two full oceangoing containers delivered over two days and service was consistent throughout. Not sure we have everybody but Mike, Mark and his team of 3, as well as Jason and Ben were outstanding and we would highly recommend OSS World Wide Movers.

19 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great Team

The packing team, Ali, Cortney, Jay, are amazing. Super thorough, professional, great energy, overall a fantastic job. Thanks a lot

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Phenomenal Team – Made Our Move Stress-Free!

We had an outstanding experience with OSS Worldwide Movers for our international move to Germany.

A huge shoutout to the team on the day — Jay, Ali, Courtney, Carlos, and LJ — who were nothing short of phenomenal. They were incredibly friendly, professional, and worked with impressive speed, all while being meticulous and ensuring everything was packed securely for a long international journey.

What really stood out was how they managed to keep the energy high and positive throughout the day — even adding some great tunes to lighten the mood during what is usually a pretty stressful process. It made a real difference.

26 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Exceptional and professional service

We have had a great experience with OOS! From the lead up with Sam and Jacqueline, to our onsite team, their professionalism has been exceptional and given me every confidence. Our loading team Ali, Courtney and Jake were efficient, friendly and made the whole experience seamless. Would highly recommend OOS to anyone wanting a service they can confident with!

25 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Awesome workers

Just meet 3 lads that work for OSS, in Blackbutt QLD.
What a wonderful credit they are to the company.
Very polite and friendly, was a pleasure meeting you all.

10 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

The team turned up on time, was very polite, professional, efficient and helpful. No complaints at all. Very happy with the service.

20 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Move with Ease

From the initial quote stage to regular updates from Jacqueline, my move manager, I was able to ship all my heirlooms from Canada to Australia, including my Cedar chest and upright piano - a dream come true! Tom and Dan were excellent unloading in Australia and my parents were impressed with the efficient, professionally packed boxes on the packing side in Canada. Highly recommend!

13 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

0* Subpar Professional Standards

We used OSS World Wide Movers for an international relocation (Australia to Gibraltar). The experience was extremely disappointing from start to finish.

We were initially sold a maximum estimated storage/transit timeframe, but our shipment sat for months with repeated reassurances that dispatch was “imminent.” Updates were vague and inconsistent, and we frequently had to chase OSS for basic information. What they communicated and promised us was never delivered

When our belongings did finally arrive after six months, multiple furniture items were damaged — those that were severely damaged were unfixable. Several pieces were chipped, smashed, or structurally compromised, and sentimental, irreplaceable items were broken. We were explicitly instructed not to pack anything ourselves because OSS would handle "professional" packing.

After all this and despite extensive photographic evidence, OSS refused to assess responsibility, stating that because advanced transit insurance was declined, the matter would not be reviewed “regardless of the nature or cause of the damage.” Damage was repeatedly described as “normal transit movement,” even where the extent of destruction was clearly inconsistent and not caused with minor vibration or wear.

The most concerning aspect was the position taken by OSS that service quality and packing standards are irrelevant if insurance is not purchased. Insurance may determine financial recovery, but it does not erase a mover’s responsibility to pack and handle goods professionally. The refusal to separate insurance coverage from basic duty of care was embarrassing on their account, and frustrating and disappointing on ours.

OSS referenced industry standards, but in our case there was no meaningful accountability when the outcome fell well short of professional expectations and denied all accountability.

Bottom line is that we lost thousands of dollars worth of precious items that we worked hard to obtain all because OSS does not respect the property of their customers nor how long it takes to get there. They possess an inflexible, dismissive approach to responsibility once problems arise, and while we cannot pursue legal action any further, we would not recommend OSS World Wide to anyone.

11 grudnia 2025
Opinia niezależna
Logo OSS World Wide Movers

Odpowiedź od OSS World Wide Movers

Dear Rose Family,

Thank you for taking the time to share your experience. We are genuinely sorry to hear that the relocation did not meet your expectations, and we appreciate the opportunity to clarify several aspects of the service provided.

Your consignment was shipped via a "shared‑container service", which requires time to consolidate multiple shipments at origin before departure. This was outlined clearly in your quotation, which stated:

"The standard transit time for a shared container service to Gibraltar is approximately 16–20 weeks depending on volumes at the time of your pack and uplift. Your goods will be held in our secure bonded warehouse until we have enough volume to fill the shared container. Please note the transit time quoted is neither a minimum nor a maximum period, but our best estimate, so while our shared container service is the most cost‑effective option for you, if you have specific transit time requirements e.g. you require a specific delivery date, then please let us know as an alternative shipping method may be better (although will be more expensive).”

In your case, the consignment was uplifted on 19/06/25, departed on 01/09/25, and was delivered on 16/12/25.

The uplift crew that packed your consignment, Josh, Dyane, Matt, and Shane, consistently receive outstanding feedback across hundreds of reviews for their professionalism, care, and attention to detail.

Regarding the unfortunate damage reported upon delivery, we fully understand how distressing this can be. It is important to note that transit insurance was offered and declined. In the absence of insurance, the inherent risks associated with transporting household effects across the world—particularly over long sea voyages—become self‑assumed. While legal avenues remain open to you, it is important to recognise that such claims almost certainly fail, as moving companies are not held responsible for the inherent and well‑outlined risks of international transit when insurance is declined.

Our review of the packing and handling records, along with the nature of the items affected, did not indicate insufficient packaging or improper handling by our teams. Certain product types—particularly kitset, MDF, and lightweight composite furniture—are statistically more susceptible to dents, chips, and structural compromise during international transit, even when professionally packed. This is why insurance is strongly recommended for all international relocations.

We are happy to share photographs of the loaded container, which show the care and attention applied to all consignments shipped alongside yours, and which reflect the professional standards followed throughout the process.

We understand your disappointment, and we regret that the outcome has led to frustration. While we stand by the service standards applied throughout your relocation, we also recognise the emotional and financial impact that damage can cause. Your feedback will be shared internally to ensure ongoing review of communication processes and customer expectations around shared‑container timeframes and transit risk.

We appreciate you taking the time to provide your perspective and wish you all the best settling into your new home.

Regards

OSS World Wide Movers

Oceniono na 5 z 5

Well-done guys

These guys; Josh, Justice and Jason were great. They were helpful, friendly and professional. Thank you, the three Js.
Kate

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Matt and Jason from OSS were awesome

Matt and Jason from OSS were absolutely fantastic. They unpacked my boxes efficiently and went above and beyond by offering thoughtful advice on where I should keep certain items so they’re easy to reach and manageable for me to move later.
They were courteous, proactive, and genuinely cared about making sure I was comfortable and set up well in my space. Their attention to detail and willingness to help made a stressful move much easier. I truly appreciate their hard work and professionalism and would gladly recommend them.

19 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Thank you to OSS Brisbane Deyene, Josh and Justice for packing and moving our stuff.

Thank you to OSS Brisbane packing and moving team Deyene, Josh and Justice, did job above my expectation: fast, professional and friendly. My furniture was in good hands. Also, Thanks to Misha for coming to my house and offering a great deal for their service before that, then Gabbie taking care of our international paperwork, both friendly and professional, prompt and reliable. Thanks to OSS World Wide Movers Team to make our international relocation pleasant.

11 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Requested a quote from them for an…

Requested a quote from them for an overseas move, and on the quote request form specified email only as the contact option. They ignored that and contacted me via SMS which is not at all professional. Rather than give me a quote, they suggested that I try some other company.

1 września 2025
Opinia niezależna
Oceniono na 5 z 5

Off to Canada! Oh Canada

The OSS moving crew we had are fantastic. Super efficient, helpful and determined to make it all work smoothly for us. They are friendly and communicative and worked with us straight through to the end! We are super pleased!

27 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Absolutely incredible movers

Absolutely incredible movers. They worked very efficiently and were very careful with everything. I have a lot of art and delicate ceramics and they packed it all perfectly. I would highly recommend to anyone looking to move especially if you have unique items that need extra care and an experienced packer.

26 listopada 2025
Opinia niezależna

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