Very pleased with the trees I ordered. Usually, when you order a plant or a tree and pick a size, the one that arrives is a spindly thing with only a single twig that reaches the minimum height. The 4... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Everyone I have spoken to at Ornamental Trees has been very helpful. Unfortunately the Amelanchier tree had some damage on delivery due to a disintegrated box and poor handling. The tree appears... Zobacz więcej
Reakcja na opinię
Excellent customer service from Ornamental Trees. The first shrub was lost in transit but after a few days another was sent and it arrived the next day. Staff were helpful and sympathetic. No quibbli... Zobacz więcej
Reakcja na opinię
Ordered a mature Magnolia Grandiflora tree . When it arrived it was badly diseased with an insufficient root ball. So disappointing when I’d prepared a new stone circle and dug out the hole ready to r... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
Dane kontaktowe
River View Farm, Leathley Lane, LS21 2JR, Leathley, Zjednoczone Królestwo
- 01943 660870
- www.ornamental-trees.co.uk
4,1
Dobra
2 tys. recenzji
Odpowiada na 78% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lovely tree delivered in good condition…
Lovely tree delivered in good condition and very quickly after placing order.
11 marca 2026
Great customer service from Sarah
13 marca 2026
WHILST THE QUALITY OF THE TREE WAS UP…
WHILST THE QUALITY OF THE TREE WAS UP TO EXPECTATIONS, THE PACKAGING CERTAINLY WAS NOT!
11 marca 2026
Prompt and attentive service
Prompt and attentive service. Expert advice also given with clarity.
9 marca 2026
Ordered 2 trees from ornamental trees…
Ordered 2 trees from ornamental trees over the last few months. Both arrived quicker than expected and in perfect condition. Also great prices. Highly recommended
11 marca 2026
Beautiful cherry blossoms
Ordered two cherry blossoms with an expected dispatch of 1-2 weeks but was very pleasantly surprised when they were actually delivered much quicker than this. The trees themselves are beautiful, very healthy looking and were packaged well. The buds they arrived with have opened and they look and smell amazing, and are being very much appreciated by the bees. Delivery service was really good, overall very happy and would buy from here again!
11 marca 2026
4 magnificent specimens
Very pleased with the trees I ordered. Usually, when you order a plant or a tree and pick a size, the one that arrives is a spindly thing with only a single twig that reaches the minimum height. The 4 trees I ordered were magnificent specimens, much larger and more mature than I expected - thank you
12 marca 2026
Vry nice trees!
12 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your review — we’re delighted to hear you’re happy with your trees. If you need any further advice, please don’t hesitate to get in touch.
Although a disappointing DELIVERY…
Although a disappointing DELIVERY SERVICE outside of the Companies control , the SERVICE AND CUSTOMER CARE has been truly OUTSTANDING.
THE QUALITY OF THE PRODUCTS, Customer COMMUNICATION and CARE is EXCELLENT.
11 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your review — we’re pleased to hear that our customer care and the quality of your trees met your expectations. We’re sorry that your experience with the couriers was not as positive, and we truly value your feedback as we work to ensure every customer receives the best possible service.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Odpowiedź od Ornamental Trees
Thank you so much for your lovely review — we’re really pleased to hear you’re happy with your trees and that you’ll be coming back to us again. If you ever need any advice or support, we’re always here to help, so please don’t hesitate to get in touch.
Especially thanks to Holly in customer…
Especially thanks to Holly in customer services, you managed to track down precisely the species of cryptomeria japonica I had been seeking. This made my day and now the little plant is there on my back patio for me to see every morning.
12 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your lovely comments — we’ve passed them on to Holly, who will be so pleased to hear them. We take great pride in providing the best possible service and will always do our best to source any variety you’re looking for.
We’re delighted to hear your tree is settling into its new home, and if you ever need any further advice, please don’t hesitate to get in touch — we’re always happy to help.
Odpowiedź od Ornamental Trees
Thank you for your review — we’re pleased to hear that you’re happy with your purchase and that your tree arrived in perfect condition. If you need any advice, please don’t hesitate to contact our team.
magnolia tree
Quick delivery of the magnolia tree. It was as described. It arrived in good packaging. The tree looked healthy. Delivery was good. Would be happy to buy from this company again.
11 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your lovely review — we’re delighted to hear that you’re happy with your Magnolia and that it arrived in perfect condition, settling nicely into its new home. If you need any further advice, please don’t hesitate to contact our team, who are always happy to help.
Odpowiedź od Ornamental Trees
Thank you for your review — we’re pleased to hear that you’re happy with your purchase and that your tree arrived in perfect condition. If you need any advice, please don’t hesitate to contact our team.
Purchased a plant for my daughters…
Purchased a plant for my daughters birthday and asked if they could deliver asap . They made sure the gift arrived on her birthday.
12 marca 2026
Odpowiedź od Ornamental Trees
Thank you for taking the time to leave us a review — we’re delighted to hear that your tree arrived in perfect condition and just in time for the birthday. We hope it brought extra joy to the celebration!
Very happy once again with the service
Very happy once again with the service, product quality and value for money price. The tree and shrub are planted and looking very healthy. Highly recommended.
11 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your review and recommendation — we’re pleased to hear that you’re happy with your purchase and that our level of service has met your expectations. If you need any further advice, please don’t hesitate to contact our team.
Great customer service and the trees…
Great customer service and the trees are great quality
12 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your review — we’re pleased to hear that our level of service met your expectations and that your trees have arrived safely and are settling into their new home. If you need any advice, our team is always happy to help.
Excellent customer services
Everyone I have spoken to at Ornamental Trees has been very helpful.
Unfortunately the Amelanchier tree had some damage on delivery due to a disintegrated box and poor handling.
The tree appears to be healthy, is an attractive shape and I am happy with my purchase which seems to be good value.
Advice on pruning was easy to follow.
11 marca 2026
Odpowiedź od Ornamental Trees
Thank you for your review. I’ve checked the tracking information and can see that our team has escalated this matter with the couriers. We do not expect this level of service for our customers, and I’m glad to hear that the tree only sustained minimal damage and that the pruning advice was helpful.
If you have any further concerns with the tree, please don’t hesitate to get in touch — we’re always happy to provide advice and support.
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