Nourished Life Recenzje 

81
•
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Back in June I bought a three month surprise box for a family member. After subscribing and payment received a response that the first box wouldn’t be despatched until 2nd week of august, which was... Zobacz więcej

Oceniono na 5 z 5

I am a repeat customer. The loyalty points are great but they now express post my orders. I ordered my usual shopping yesterday and received less than 24 hrs later despite being in a different state.... Zobacz więcej

Oceniono na 5 z 5

For many years Nourished Life has been my favourite online store for all things natural, toxin free and chemical free. The options are endless for all beauty, skincare, haircare, home care and even cl... Zobacz więcej

Oceniono na 5 z 5

Absolutely addicted!!! I love everything about Nourished Life from there ethical standpoint and nothing toxic in their products. I love seeing what things I can buy and have to say I've developed a bi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zdrowie i kosmetyka

Informacje przekazane przez różne źródła zewnętrzne

Australia's leading one-stop shop for toxin-free, all-natural beauty, health and fitness products. Order online now!


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

81 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(81)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I’ve only had positive experiences with…

I’ve only had positive experiences with nourished life. Great customer services, they always responded quickly, solutions are resolved quickly. Just a good company to do business with & awesome eco friendly products good for us & the planet. Keep up the good work.

28 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Been amazing since being bought out by BWX

I’ve been a loyal customer of NL around 7 years, since Irene owned it. Initially I bought from NL as just couldn’t get the brands anywhere else. Now clean living is mainstream, I’ve stuck with NL as they often have good discounts and gifts with purchase you don’t get in shops. I also love getting post lol. I won’t lie, when Irene was in charge there was often issues - they refused to refund me on some things and there was a massive stuff up when they upgraded their distribution centre. I think Irene did the right thing selling, the business became too big for her to handle. Since being owned by BWX, I’ve had EXCELLENT service. I receive everything on time, and the couple of issues I’ve had have been dealt with within hours. I’m highly impressed at the excellent customer service at Nourished Life.

22 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Paid for a years subscription to a…

Paid for a years subscription to a month to month product and had it cancelled despite paying for a year and only receiving 2 months worth. Still awaiting a refund for the balance. This is the second major error in a year and I won’t be purchasing from this company again which is unfortunate because I like the products.

20 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service

My gift packs came damaged and Nicole from Customer service offered me a replacement and resolved the issue within 5 min.Great Products and Excellent customer service!
Really enjoy shopping at Nourished Life

28 października 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Stella, I am so glad to hear Nicole could help resolve your issue and quite quickly to. We love hearing that our customers have had a positive experience and appreciate you leaving us a review :)

Oceniono na 5 z 5

Really love the product offerings and…

Really love the product offerings and…
Really love the product offerings and points that can be earned through NL. I raised an issue with a product and the Customer Service team were excellent to deal with. Prompt with fair solutions. Will definitely keep purchasing from NL.

13 września 2021
Opinia niezależna
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Odpowiedź od Nourished Life

Hi there, we are so glad you love our products and our loyalty program and appreciate you taking the time to leave us a review :) Have a lovely day!

Oceniono na 5 z 5

Thanks for your help in refunding one…

Thanks for your help in refunding one of my items

27 sierpnia 2021
Opinia niezależna
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Odpowiedź od Nourished Life

Hi Jacqui, thanks for reaching out. No worries, we are pleased to hear you had a positive experience with our Team :)

Oceniono na 5 z 5

Fantastic site

Fantastic site! I love purchasing from Nourished Life. They have great sales and deals, a large range of natural products that is continually being added to. Very friendly customer service, any issues I had are always resolved quickly. Orders are always well packed and shipping is fast. Highly recommend this site.

26 sierpnia 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Mara, thank you for leaving lovely feedback! We are so happy to hear this. Have a lovely day :)

Oceniono na 4 z 5

Reliable deliveries & great products

I’ve been purchasing products here and there for a while now. It’s great to create your own little box of goodies. I recently had an issue where my purchase was stolen from the address it was delivered too.

Very upsetting given the house was behind a gate and not visible from street. Not Nourished Life’s issue at all, as AUS Post has sent a pic of delivered items. Nellie was so helpful and offered for it to be resent without charge.

6 sierpnia 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Amy, thank you for the lovely review. We are so pleased to hear of your experience. Have a lovely day!

Oceniono na 5 z 5

Speedy service!!

I submitted an enquiry about a product I ordered, and Nellie got back to me a couple of hours later (when it specifically said it could be 24-48 hours to reply). Very impressed with the quick reply and the speedy delivery (2 days!). The bonus mystery boxes are the bomb at the moment too!

6 sierpnia 2021
Opinia niezależna
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Odpowiedź od Nourished Life

Hi Rebecca, we are so happy to hear this! We appreciate the time you have taken to leave this review. We hope you have a lovely day.

Oceniono na 5 z 5

Love this site

Love this site. I don't have to worry about searching if the product has the bad stuff in it as the site has already done the research for me. The postage is quick and if by chance something is damaged their response was quick and a replacement was sent. Two thumbs up 😊

6 lipca 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Kylie, thank you for the positive review. We are so happy to hear this!

Oceniono na 4 z 5

I’m really liking this place and reeeaaally nit picking with minor feedback for improvement ✌🏼

I am really enjoying using NL to purchase my skincare products and will continue to do so. I love the sales, the giveaways and the rewards program. The FB videos on new products are really good too for keeping me up to date with products and what is available. I have had two experiences with Nourished Life customer service thus far, overall they have been really good to deal with. I think a little bit more effort into explaining what’s happening and acknowledging all of someone’s email would be very beneficial. But I was happy with the outcome. My initial experience I had purchased products at full price and received an email with the tracking number, the number however didn’t work. I waited a day and nothing so emailed them about it, they also had a sale on the very next day and I expressed my disappointment in missing the sale by a day. The customer service representative rectified the tracking number issue immediately which was fantastic but the other part of my email was completely ignored. I wasn’t expecting anything but I think it’s just good customer service to acknowledge it all, ‘my apologies for your disappointment, we do hope you keep your eye out for the next sale, we will email you with that info’… just something would have been nice. My second interaction I actually had a reaction to a product. I sent an image of the reaction as requested and asked to exchange the unopened products. The response was like a copy and pasted response from the manufacturer of the product giving me recommendations on how to use the product and reasons why the reaction may have occurred. It would have been really helpful for customer service to ask whether I would like to try what was recommended or these are my other options. In my case, the recommendations by the company were not going to help, so I asked again to exchange. They responded very promptly that an exchange is not an option though they are happy to refund or credit note the product value paid. After my selection they followed up also. Although communication wasn’t as clear cut as some other businesses are, I’m really happy with the outcome, the delivery times have been great, I am kept up to date on what’s happening and will definitely be using NL as my go-to for online shopping. Thanks ladies x

25 czerwca 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Jessica, thanks for reaching out. We appreciate the time you have taken to leave this feedback and we will be passing this onto our team to look into this further for you. If you need any further help, please feel free to reach out to orders@nourishedlife.com.au. We hope you have a lovely day!

Oceniono na 5 z 5

Always a great experience

Always a great experience, even when things get mixed up. Thanks for making everything so easy.

25 czerwca 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Rea, thanks for leaving this lovely review. We appreciate the time you have taken to write this. We hope you have a lovely day!

Oceniono na 5 z 5

Outstanding customer service & good sales

Been shopping with these guys for a while now. After receiving a slightly faulty product, they were only too happy to offer either a refund or credit voucher. I was thoroughly impressed at the speed with which the complaint was dealt, and the ultimate outcome.

24 czerwca 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi there, thanks for taking the time to leave this review. We are so happy to hear this :)

Oceniono na 5 z 5

I’ll be back

I’ll always be a customer because I love the vast range of products and i love knowing they’re all organic, sustainable or healthy options. Also I have to say the customer service is outstanding.

11 czerwca 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

We are so pleased to hear this! :)

Oceniono na 4 z 5

Thanks guys

Thanks guys! quick shipping and great customer service.

29 maja 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Danuel, thank you for leaving this lovely review. We are so happy to hear this :)

Oceniono na 5 z 5

Fantastic online shopping experience

Nourished Life has a fantastic range of natural and environmentally friendly products. I love that I don't have to do the research behind each product because if it is sold at Nourished Life they have done the research for me already. I have only dealt with customer service a couple of times and both times were exceptionally easy experiences. The team at Nourished Life really know how to make shopping online easy and stress free!

26 maja 2021
Opinia niezależna
Logo Nourished Life

Odpowiedź od Nourished Life

Hi Katie, we are so happy to hear of your lovely experience. Thank you for leaving this review. Have a lovely day!

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